Dodge Journey Complaints

5,556 consumer complaints on file.

#11495409November 29, 2022
SEATS, AIR BAGS
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495133November 28, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Dodge Journey. The contact stated while driving approximately 45 MPH and attempting to accelerate to 55 MPH due to oncoming traffic, the vehicle lost motive power and stalled. The contact was able to get the vehicle to the side of the road where the vehicle failed to restart. The contact stated that a certified mechanic arrived and serviced the vehicle on the side of the road. The crankshaft was replaced, and the check engine warning light turned off. The failure recurred and the crankshaft was replaced four times. The check engine warning light then illuminated and remained illuminated despite the crankshaft replacement. The contact stated that the failure was related to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494352November 21, 2022
UNKNOWN OR OTHER, AIR BAGS, ELECTRICAL SYSTEM
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go in and off even with someone occupying the seat which leads me to believe the airbag will not deploy if if in an accident. the computer has been run and it showed no issues. I know there was a recall to the back up cameras but it says my vehicle wasn’t affected. How do I get this fixed. Both are major safety concerns. This car has 60k miles on it and has been through 3 sets of tires. The tires wear extremely fast on this vehicle and they are 50-60k tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493874November 16, 2022
POWER TRAIN
In the past 3 years I have had my transmission go out on my vehicle 3 times. All 3 times I was driving when it happened and my car just stopped shifting or would not shift past 2nd gear. I have spoken to numerous mechanics about this issue, and every single one has told me that is a know issue with my specific type of dodge. It is an extreme safety issue to be getting on the freeway and have your transmission suddenly stop working. It is also ridiculous that consumers should have to come out of pocket 5K every 20,000 miles or so to fix or replace a defective transmission that dodge refuses to deal with. I contacted Dodge customer service to try and get my transmission fixed and was told that since they have not recalled it, they will not help me cover the cost. What I don't understand is why they have not issued a recall. If dodge service centers know about the issue, then dodge corporation should, and they should have dealt with this year's ago. I have documentation of the first 2 repairs, and an estimate for this latest one but can not include them from the device I am on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493664November 15, 2022
STEERING
Power steering lines rupture in cold weather, causing you to loose power steering when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493479November 14, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The clvehicke will stall at slow motion and on highway dash lights will flicker and eventually shut off … only thing that helps is to wiggle the wiring harness until dash comes back on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492491November 6, 2022
SEATS
I was driving and I had a passenger. We were just driving like normal. All of a sudden the passenger headrest snapped. It was pretty loud. The pieces inside the headrest are broken and will not snap back together. Luckily there were no injuries despite the force when it broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492358November 4, 2022
SEATS
On November 2nd, 2022, while driving home with my teenage son in the passenger seat with his head leaning back on the headrest, the headrest spontaneously sprang/deployed and thrust his head forward toward the front of the car. When we got home, I looked into the headrest and found the latching pin broke away from the housing and deployed the headrest. This is available for inspection as I cannot put the broken headrest back into my vehicle. Fortunately, my son was not injured as far as we know. We will be having the local dealership look at the headrest tomorrow 11/5/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492189November 3, 2022
ENGINE
The contact owns a 2009 Dodge Journey. The contact stated that several attempts were needed to start the vehicle. The ABS, Traction Control System, and Electronic Stability Control (ESC) warning lights were illuminated. The contact replaced the battery twice; however, the failure reoccurred. Additionally, the contact stated while depressing the accelerator pedal, the vehicle failed to respond as designed and hesitant to respond. The vehicle was not taken to an independent mechanic or local dealer for diagnosis or repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491710November 1, 2022
SEATS
Passenger side headrest deployed by itself. Unable to put headrest back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491421October 29, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The battery and traction control lights went on. A smell like nail polish remover followed by white smoke came from under the hood. After pulling over, the hood was opened and white smoke came from the passenger side, not the drivers side where the batter is located. After cooling down for about 45 minutes, the car had now power. The fob, power locks, lights, everything was dead. Unknown cause, need to have the car towed for an estimate and cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491388October 28, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
No heat in the front but somewhat heat in the rear back seats have change a lot of things to try to fix but still no heat for the front or second row only the 3rd row
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491082October 27, 2022
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
What component or system failed or malfunctioned, and is it available for inspection upon request? The check engine light came on a few days ago and now the battery light came on. The right headlight has condensation in it and the heat slowly has gone out across the front panel. The touch screen sometimes works but sometimes malfunctions. I have to get my car changed from Michigan to Virginia and it will require an inspection How was your safety or the safety of others put at risk? The car slows down or electrical goes wired while I’m the car and I have 2 children under the age of 2. So if it catches fire due to an electrical problem or the engine fails while driving because of the check engine light or battery light it could cause a serious problem Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No they just started a few days ago the check engine light came on and now the battery light came on. It’s been a great car but I’m not sure what’s happening now because it’s nothing I did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490840October 25, 2022
POWER TRAIN
Transmission pump failure at 150k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490161October 20, 2022
SERVICE BRAKES
The Antilock Brake System (ABS) is not functioning and warning lights are on. I understand there is a recall on Dodge/Journey 2012-2015 for ABS control module: Safety Recall R61/NHTSA 15V-675. I took it to the Dodge dealership for repair, but they declined as my car, based on the vin number, is not covered under this recall. They said only specific vin numbers are recalled and mine is not one of them. Since my Dodge falls under the 2012-2015 general recalI and I have a faulty ABS module, may I get approval to be included under that recall, as this is a safety issue? I talked with the FCA and they suggested I address this issue to you. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490214October 20, 2022
EXTERIOR LIGHTING
The contact owns a 2018 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489937October 19, 2022
SEATS
While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing the mechanism. I promptly called a Chrysler dealer and they scheduled me for a warranty replacement. The serviceman said this is a known issue, and that a lady suffered this same issue a couple weeks ago but on the driver's side. He said that although this is a known issue, there is no recall. When asked if I could have the driver's side preemptively replaced, he said it would have to be at my expense. If I had been driving and it happened on the driver's side, I likely would've gotten into an accident and/or been injured. If this is a known issue (and if you research online, it is), why is there no recall? What if this causes a crash and death?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489688October 17, 2022
ENGINE
Car would not start so I thought it was the battery so I called a tow truck and they jumped my car. I had my car jumped and went to drive it to the local Pep Boys to have my battery checked out and my car would not accelerate above 15 MPH and the engine kept hesitating every time I was trying to stop the car or at a stop light. After reading all the other complaints on this website about the same type of issues with 2016 Dodge Journeys they need to be recalled and the engines fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489425October 16, 2022
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
unknown ,check engine light came on the screen blacked out and began to stall out on freeway doing 55 . was afraid of getting rearended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489471October 16, 2022
SEATS
The driver side headrest has snapped from its plastic hinges inside that keep the front cushion part attached the the back plastic cover. It happened while I was driving with my children in the vehicle and could have caused an accident!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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