Dodge Journey Complaints

5,556 consumer complaints on file.

#11172420January 27, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
"ELECTRONIC STABILITY CONTROL AND ABS LIGHT RECALL". THE LIGHTS OF THE "ABS AND ESC" ARE LIGHTED WHEN WE START THE ENGINE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172235January 26, 2019
SEATS
THE FRONT PASSENGER SEAT HEADREST DEPLOYED RANDOMLY WHILE THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172054January 25, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
OUR BACK-UP CAMERA GOES DARK FREQUENTLY OR FLIPS UPSIDE DOWN WHILE BACKING UP AND WE ALMOST HIT A CHILDT THAT RAN BEHIND US SUDDENLY. ALSO, THE VEHICLE WON'T SHIFT INTO LOW GEAR WHEN IN AUTOMATIC AND GOING UP HILLS, BUT SHIFTS IN MANUAL,AND IT SUDDENLY JUST SLOWS DOWN WHILE IN DRIVE, WHICH HAS CAUSED US TO ALMOST GET REAR-ENDED SEVERAL TIMES. FINALLY, OUR TIRE SENSORS SHOW LOW PRESSURE, BUT WHEN WE REPLACED THEM ALL THE TIRE SYMBOL STILL SHOWED UP. BECAUSE OUR ENGINE LIGHT IS ON, WE TOOK IT IN FOR A DIAGNOSTIC. WE WERE TOLD THE ONLY PROBLEM IS THAT WE NEED A SOFTWARE UPDATE THAT WOULD CORRECT ALL THESE PROBLEMS. WE WERE TOLD WE WOULD HAVE TO PAY FOR IT, BUT IT SEEMS IT SHOULD BE A RECALL ITEM BECAUSE OF THE SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172120January 25, 2019
UNKNOWN OR OTHER
HORN. THE HORN SOUNDS ARBITRARILY WHEN DRIVING AND WHEN NOT DRIVING. IT STARTLES DRIVER AND VEHICLES CLOSE TO DRIVER -- MAY CAUSE ROAD RAGE BY OTHERS ASSUMING YOU ARE HONKING AT THEM WHEN YOU ARE NOT. THE HORN HAS SOUNDED AT 2:00 A.M. WHEN NO ONE IS NEAR THE VEHICLE OR THE FOB. THE HORN HAD TO BE DISCONNECTED TO GET IT TO STOP. WHEN TAKEN TO THE SHOP, DODGE SERVICE CENTER IN STOCKTON, CA ADVISED THEY HAVE NOT HEARD OF THE PROBLEM; HOWEVER, WHEN RESEARCHING THIS ISSUE ON THE INTERNET THERE ARE MANY, MANY DODGE JOURNEY AND RAM OWNERS WHO COMPLAIN OF THE SAME ISSUE. FROM READING THE VARIOUS ACCOUNTS OF THE SAME PROBLEM, THERE DOES NOT APPEAR ANYONE WHO HAS SPECIFICALLY DETERMINED THE CAUSE OF THE PROBLEM. AFTER HAVING TO DISCONNECT THE HORN FUSE, THE VEHICLE IS RENDERED UNSAFE TO THE OWNER, PEDESTRIANS, AND OTHER DRIVERS. THE PROBLEM CONTINUES INTERMITTENTLY WITH NO COMMON VARIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172154January 25, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2018 DODGE JOURNEY. WHILE DRIVING 75 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A CABLE MEDIAN. THE FRONT DRIVER'S SIDE WHEEL AND THE AXLE FRACTURED AND DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED JOHN L. SULLIVAN DODGE CHRYSLER JEEP RAM AT 530-763-1670 (LOCATED AT 950 HARTER PKWY, YUBA CITY, CA 95993) AND WAS PROVIDED AN IDENTICAL VEHICLE AT THE CONTACT'S EXPENSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 2,138. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11171792January 24, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
THE CAR WAS IN MOTION ON A CITY STREET THE FIRST TIME THE ENGINE JUST TURNED OFF THEN WE WHERE ON THE HIGHWAY WITH BIG RIGS BEHIND AND ON SIDES WHEN ENGINE JUST SUDDENLY SHUT OFF IT WAS MY HUSBAND DRIVING THE FIRST TIME ANDWE HAD OUR KIDS IN THE BACK AND A FRIEND ALSO IT WAS A VERY FRIGHTENING EXPERIENCE I TOLD MY HUBAND DONT PANIC PUSH THE STARTER BUTTON TO TURN OFF THE CAR BECAUSE U COULDN'T GIVE IT GAS BECAUSE ENGINE WAS OFF BUT CAR STILL ON IN GEAR THEN THANKFULLY THE FIRST TIME WE IT WAS NOT BUSY AT THE TIME WE MY HUSBAND PUSHED THE START BUTTON AND CAR WAS IN OFF MODE AND THEN WAITED A FEW MINUTES BEFORE TURNING CAR BACK ON BY PRESSING THE STARTER BUTTON AND THEN WE PROCEEDED TO ENTER THE HIGHWAY AND ABOUT TWO MILES DOWN YOU FEEL A PULL AND THE ENGINE TURNED OFF AGAIN AT SPEED FROM 75 TO QUICK DECREASE IN SPEED HE VEERED OFF TO THE SHOULDER WITH CARS AND BIG RIGS AROUND US TO THE SHOULDER AND PUSHED THE IGNITION BUTTON TO THE OFF POSITION AND WAITED A FEW MINS PRAYED AND THE CAR STARTED AFTER PUSHING THE IGNITION BUTTON TOOK IT TO THE DEALER THE NEXT DAY AS THAT WAS NIGHT AND IT TOOK A DAY FOR THE DEALERSHIP TO SAY THE CAR WAS FINE IT MIGHT BE..EXACT WORDS THE ENGINE CRANK SHAFT BUT IT WAS WORKING FINE FOR THE TECHS SO IT WAS AT MY CHOICE TO HAVE IT CHANGED OR NOT. IT SEEMED TO BE WORKING FINE. THE ENGINE LIGHT THAT HAD TURNED ON AFTER THE ENGINE SHUT OFF WAS OFF SO I DECIDED IT WAS JUST A GLITCH AND CAR WAS OK. HERE I AM 2 WEEKS LATER AND THE CAR KEEPS DOING THE SAME THIBG ON THE HIGHWAY AND STREET IT IS AWEFUL, I HAVE A ALL POWER TRAIN WARRANTEE AND THE DEALERSHIP SAYS THE ENGINE CRANKSHAFT IS NOT A PART COVERED BY WARRANTEE PLEASE HELP OTHERS NOT GET SERIOUSLY INJURED OR EVEN DIE FROM A CRASH DUE TO THIS NOT TO DETECTABLE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171995January 24, 2019
ELECTRICAL SYSTEM, POWER TRAIN, SEATS
PURCHASED VEHICLE IN APRIL OF 2015, TRANSMISSION PUMP WENT OUT ON IT IN JULY 2016 WHILE ON VACATION MOVING THROUGH THE ENTRANCE GAITS AT WHERE WE WERE STAYING. WAS FIXED UNDER WARRANTY ON VACATION. DEALERSHIP DID NOT EVEN GIVE US A LOANER WHILE WAITING. THE FOLLOWING APRIL 2017, IT HAPPENED AGAIN WHILE DRIVING TO WORK ONLY THEY HAD REPLACE ENTIRE TRANSMISSION. NOW MY VEHICLE JERKS WHEN SWITCHING GEARS AND STALLS RANDOMLY WHEN I COME TO A STOP. I AM AT 76K MILES. THIS NEW TRANSMISSION IS STILL UNDER WARRENTY SINCE IT HAS NOT BEEN A YEAR. THIS CAR IS A LEMON!!! I WILL BE GETTING RID OF IT SOON. I WAS HOPING TO KEEP IT AFTER I PAID IT OFF, BUT I DON'T THINK IT WILL LAST FOR ME TO SEE IT GET PAID OFF! I HAVE ALSO HAD A SEAT TRACK FIXED AND THE RADIO AND NAVIGATION REPLACED, AS WELL AS THE WIRING HARNESS FOR THE STEERING WHEEL AND CRUISE CONTROL. ALL DURING WARRENTY THANKFULLY. MAKES ME ANGRY BECAUSE I DO NOT WANT TO START OVER ON A LOAN AND I WILL NOT BE ABLE TO BUY AT THE SAME INTEREST RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171702January 23, 2019
UNKNOWN OR OTHER
TAKATA RECALL. THE HEATER/AC JUST KEEP TURNING ON BY IT SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171135January 21, 2019
ELECTRICAL SYSTEM, STEERING
CARS HORN STARTS BEEPING WHENEVER IT WANTS. TRACTION CONTROL GOES OFF WHENEVER IT WANTS KEEPING US FROM GETTING CAR IN DRIVE. LOST POWER TO EVERYTHING WHEN DRIVING DOWN HIGHWAY. RETURN LINE OF POWER STEERING PUMP HAS RUPTURED 6 TIMES IN THE LAST YEAR. IT JUST DID IT AGAIN 1-20-2019. THE LAST RUPTURE WASTED THE PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170983January 19, 2019
SEATS
TAKATA RECALL I WAS DRIVING ONE DAY FROM WORK TO HOME IN CITY STREETS AND MY PASSENGER SIDE HEADREST POPPED OUT AND WHEN I LOOK THE CONNECTOR WHICH HOLD THE HEADREST WITH THE LOCK WAS BROKEN AND I CALL THE CUSTOMER SUPPORT THEY SAID THEY WILL FIX IT WITHOUT ANY CHARGE AS I KNOW IT HAPPEN WITH SO MANY OTHER DODGE JOURNEY AND WHEN I FINALLY WENT TO FIX THAT WITH DEALER SHIP THEY WANT TO CHARGE ME BY SAYING THE SEATS ARE TEMPERED WHICH IS NOT ALL WE DID PUT THE LEATHERS SEATS ON IT NOTHING ELSE BUT THEY REFUSE TO FIX IT EVEN THOUGH ONLINE IT HAPPEN WITH SO MANY DODGE THEY RECALL FOR 2011 TO 2014 DODGE JOURNEY BUT NOT FOR 2015 AND I AM GLAD NOBODY WAS SITTING ON THAT SEAT OTHERWISE IT WILL HIT THERE HEAD I HOPE YOU CAN DO SOMETHING ABOUT IT THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170854January 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKARA RECALL THE CAR IS RANDOMLY DRAINING THE BATTERY. THERE IS NOTHING PLUGGED IN NOR LIGHTS LEFT ON. MY CLOCK SEEMS TO GAIN TIME RANDOMLY AS WELL AS MY BLUETOOTH FUNCTION NOT RESPONDING. I CAN DRIVE THE CAR AND THEN PARK IT IN MY HEATED GARAGE GO OUT 30 MINS LATER AND THE BATTERY IS DRAINED. I ALSO REPLACED THE BATTERY WHILE HAVING THE OLD BATTERY TESTED. SAME OCCURANCE. AND OLD BATTERY TESTED FINE AT AUTO ZONE. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST THREE DAYS. THE CAR WILL START ONCE JUMPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170610January 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WAS MALFUNCTIONING. THE CONTACT HAD TO REPLACE TWO BATTERIES WITHIN THE LAST MONTH. ALSO, THE HORN SOUNDED UNEXPECTEDLY AND THE WINDSHIELD WIPERS MALFUNCTIONED. THE CONTACT REMOVED THE FUSES FROM THE HORN AND WIPERS. A DIAGNOSTIC APPOINTMENT WAS SCHEDULED WITH AN UNKNOWN DEALER FOR NEXT WEEK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 167,846.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170445January 16, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, A CLICKING NOISE WAS HEARD, BUT IT FAILED TO START AND ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO SUBURBAN CHRYSLER DODGE JEEP RAM OF FARMINGTON HILLS (248-476-7900, LOCATED AT 38123 W 10 MILE RD, FARMINGTON HILLS, MI 48335) WHERE THE TECHNICIAN STATED THAT AN UNKNOWN PART WAS DRAINING THE BATTERY. THE CONTACT WAS ADVISED TO PURCHASE A BATTERY MAINTAINER. THE DEALER KEPT THE VEHICLE OVERNIGHT FOR OBSERVATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO FOLLOW-UP WITH THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170266January 15, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CLOCK SPRING CAUSING ALL LIGHTS AND MENU BUTTONS TO NOT WORK ALONG WITH THE RAIDO CONTROLS ON THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166792January 14, 2019
ELECTRICAL SYSTEM
H20 SENSOR WHEN TURNING BUTTON TO HEAT UP CAR IT DOESNT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170007January 14, 2019
ELECTRICAL SYSTEM
THE WIRING HARNESS AT THE HATCH AREA IS BREAKING CAUSING THE REAR LIGHTS TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170056January 14, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR OCCASIONALLY DOESN'T STAY IN HIGH GEAR AT HIGHWAY SPEEDS. NEED TO PULL OVER AND TURN CAR OFF TO GET IT TO SHIFT TO HIGH GEAR AGAIN. THE AUTOMATIC TRANSMISSION ALSO DOESN'T HOLD ITSELF ON HILLS AT A LIGHT. IT ROLLS BACKWARD UNLESS I HOLD THE BREAK. AIR DIVERTER BOX BEHIND GLOVE BOX BANGS EVEN WHEN THE CAR IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166686January 13, 2019
ELECTRICAL SYSTEM
I HAVE CHANGED MY KEY FOB 3 TIMES AND GOT A NEW BATTERY AND IT STILL SAY KEY IS NOT DETECTED. I HAVE TO GET A JOB EVERY 3 MONTHS TO GET MY CAR STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166444January 11, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES FAILED OCCASIONALLY WHILE DRIVING. WHEN THE CONTACT ATTEMPTED TO STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO TEST DROVE THE VEHICLE, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166496January 11, 2019
VISIBILITY/WIPER, EXTERIOR LIGHTING
INSIDE MIDDLE DOME LIGHT STAYS ON ON SOME OCCASIONS TURNS ITSELF ON EVEN AFTER CAR IS LOCKED. ANOTHER ISSUE THAT JUST STARTED WHILE DRIVING THE CAR OR PREARRANGED MUCH JUST BEING ON IS THE REAR WIPER COMES ON BY ITSELF AND STAYS RUNNIN TILL IT WANTS TO STOP AND WHEN IT DOSE TURN ITSELF OFF THE WIPER BLADE STAYS IN THE MIDDLE POSITION INSTEAD OF GOING DOWN ALL THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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