Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11672348July 9, 2025
AIR BAGS
The contact owns a 2015 Dodge Grand Caravan. While the contact's husband was driving 15 MPH, the front passenger's side headrest detached from the base and struck the contact in the back of the head extremely hard. The air bag had not deployed. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a detached headrest air bag. The contact was advised to take the vehicle to the dealer for assistance. The contact sustained a neck injury; however, no medical attention was needed. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11672128July 8, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had recently decided to rotate my wheels and and I had gotten done I noticed that after a little while after I get down the road my speedometer, cruise control, abs, traction control stopped working and my parking brake light also came on now I do know the only thing that I done differently was kept my hub cap pieces off of the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671637July 7, 2025
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 16V461000 (Power Train); and linked the failure to the recall. The vehicle was not diagnosed or repaired. Two dealers were notified of the failure, and informed the contact that the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671734July 7, 2025
UNKNOWN OR OTHER
the driver side window components made lots of noise then the window fell down into the door causing me to need a motel and find a window repair shop as I was traveling from NY to Georgia when this happened, the resulting bills were close to $1000. yes it is available for inspection I am [XXX] was [XXX] and this $ issue is very simply a terrible burden to my life, luckily I had a credit card with me that I could use but paying that balance will be a time consuming endeavor on the little I live on financially. the component was inspected by the glass repair shop as it was being torn apart to be fixed. no warnings were provided only horrible noise from the door just before the window dropped the next time I went to use it. The last Dodge Grand caravan I owned was a 2005 and I had it 6 years with minimal expense so when I found this one, a 2010 with no power doors it was ideal for me financially or so I thought, has caused considerable problems in my financial life and now I am too scared to go back to NY with it for fear of the other windows breaking. I got a motel room because a storm was impending, called window repair shops in Chambersburg va, the second one I called said bring it over, it was the weekend before July 4th of 2025 and I was very lucky to get the help as the shop owner was leaving for a week vacay soon, they ordered the part from the nearby dealership, but it cost me $583. for the part plus repair, truly devastating. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671453July 6, 2025
UNKNOWN OR OTHER
The sliding passenger door will not open with remote or manually. I have heard that there is a recall out for this. I need help finding it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670987July 3, 2025
AIR BAGS
The driver's seat active headrest spontaneously deployed while my wife was operating the van. Luckily this did not cause an accident, but being hit in the back of the head by the headrest certainly can cause an accident in the future. Inspection shows the internal plastic latch mechanism broken, thus the spontaneous, unintentional deployment of the active headrest.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670992July 3, 2025
POWER TRAIN
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the shoulder of the road and shift the vehicle into park(P); however, the vehicle was stuck in reverse(R), and failed to shift to neutral(N). The vehicle was towed to a local independent mechanic, where it was diagnosed and DTC: P1602 (PCM not Programmed) and P0606 (Error with PCM) were retrieved. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671008July 3, 2025
SEATS
Passenger front seat headrest deployed while vehicle was parked. The plastic housing supporting a small metal bar broke causing it to open. I had no idea this could happen when I bought the car. I have kept this van longer than any I have owned as my Chrysler dealer closed and the van is no longer made! A new one form Chrysler is about $6-800! I was able to find a lightly used replacement headrest on Ebay and using a youtube video swapped it out myself. I have since learned Chrysler extended the warrantee 10 years, but my car is older than that. It only has about 65,500 miles on it. I am going to try and zip-tie the driver's side headrest so I do not get it in the back of the head when driving!! I presume the passenger side will remain intact for a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671166July 3, 2025
ELECTRICAL SYSTEM
Door buzzing noise when unlocking...sliding door will not unlock from inside the vehicle. Safety hazard for the passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670495July 1, 2025
SEATS, STRUCTURE:BODY
Driver side sliding door locked. Fails to get unlocked. Tried unlocking with Key Fob, manually unlocking. Nothing works and this door now fails to get unlocked and open. Passenger side middle row bucket seat fails to fold down and get under the floor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670147June 30, 2025
UNKNOWN OR OTHER
Dear FCA 06/30/2025 As a dodge owner I have to tell you about my situation, I’m a 2016 Dodge Caravan Owner and love the van, love the stow and go seating and both sides sliding doors and the room. We bought this van because our other vehicles didn’t fit all our grandkids in, so it’s our 3rd vehicle for that use. It was used gingerly and kept in our garage. Well maintained “all oil change, tires and brake record’s” as well as any recalls! and recommended services when recommended like the 2023 tranny flush and filter. Which we had to hunt for a dealership that did .We never had any symptoms or warning lights with the exception of low tire light. In late January 2025 we transferred ownership to my son and daughter in law who just welcomed another baby, boy number 4, so you can imagine they needed the room. At this time the van was around 76,000 for mileage. My daughter in law still on maternity leave takes the boys to the movies in April,2025 comes out and the Van won’t move! Mileage 80,686! This is just crazy and she has to get it towed and guess what they say the transmission is no good and here we are $6000.00 later. I have since talked with several mechanics and FB people who have been in this very situation with Dodge products, Dodge has transmission issues! I have contacted Dodge no response! And the FCA no response! Please respond with what else I can do to further push for some kind of investigation into this! [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670240June 30, 2025
UNKNOWN OR OTHER
Driving on expressway with cruise control engaged, approx 76 mph. Cruise control would not disengage by braking, canceling or turning off system. I was able to brake with the cruise fighting to accelerate the vehicle. The brakes were smoking and smelled burning during the incident. Drove approx 1/4 - 1/2 mile braking like this in order to safely get over to the right lane and exit the expressway. I did not try to use neutral because I needed the power to keep speed to safely change lanes in heavy traffice to get out of the middle lane on expressway. Was able to shift to park and turn car off. When restarted to tow vehicle the cruise system was still engaged but it was only put in neutral (not drive) to get vehicle on the tow truck. Towed to dealership. No report back yet from dealership. So terrifying!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670261June 30, 2025
UNKNOWN OR OTHER
Went to open up driver side sliding door and it would not slide back. It is stuck due to the locking actuator. This can be dangerous. I have kids in my van and the door not sliding back can present different dangerous issues for different scenarios. The 2016-2017 dodge grand caravan I believe has a recall on this issue but not the 20q8, and I dont know why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669654June 27, 2025
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the front passenger's side headrest unexpectedly deployed. The contact stated that there was no impact to the vehicle that caused the headrest to deploy. There were no injuries sustained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 123,244.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669399June 26, 2025
TIRES
See attached document for complaint.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11669411June 26, 2025
SEATS
The headrest on the driver seat ejected while I was driving. The headrest is unable to go back into the correct position. It looks as if a plastic piece has failed inside the headrest. No accident occurred when the headrest failed. The drivers neck was hurt during the incident. Driver almost lost control of the vehicle
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11669453June 26, 2025
ELECTRICAL SYSTEM
Driver side sliding door lock jammed shut! No way to use the door causing safety issue in an emergency. Lock will not release. There was no warning signs and dealer cannot get my car in for another month. Passenger side sliding door has done this intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669586June 26, 2025
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 10 MPH, the contact heard a grinding sound coming from the transmission. The contact pulled over to the right side of the road for 5-10 minutes, and then the vehicle was driven to an auto body shop. The vehicle was still drivable, and an independent mechanic was contacted. The vehicle was taken to the independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V461000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669198June 25, 2025
POWER TRAIN
Driving along and suddenly van didn’t go into gear….towed and was confirmed there is a transmission issue….when checked for recalls about this issue, I was told my vehicle ID number doesn’t match the recall however no one can tell me why if there was a recall on this particular make and model and Year BUT my VIN is not included. I have been unsuccessful in ANY resolve or answers since March of this year ! Very disappointed and unsatisfied with the way I have not been able to get ANY help. I am [XXX] with very limited knowledge of the mechanical portion of this process. I would truly appreciate any further assistance you can offer. Thank you kindly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668238June 20, 2025
STRUCTURE:BODY
Beginning at about 75,000 miles (1st lock actuator), my lock actuators seized and rendered the backseat passenger doors unusable. The second lock actuator on the passenger side followed at about 95,000 miles. This is extremely unsafe, because if I have my children as passengers, they must climb in through the back hatch of the minivan. In addition, passengers cannot exit the vehicle from their seats in case of a wreck. Dodge has issued an extended warranty recently, but I am not eligible because my vehicle is now over 100,000 miles. (It was under 100,000 miles at the time of malfunction, but there was no extended warranty or recall at the time.) This common issue with the Dodge Grand Caravan is extremely unsafe, and all defective lock actuators should be replaced/repaired as part of a recall. A warranty that excludes certain users is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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