Chrysler Pacifica Complaints

794 consumer complaints on file.

#11625664November 16, 2024
VISIBILITY/WIPER
On June 23, 2024 a NHTSA recall #24V-436 was posted indicating the rear visibility system defaults to the rearview image being visible. To date multiple dealerships and the Chrysler Corporation contacted trying to get this issue remedied. No one seems to have an answer ass to when the update will occur. I contract with a car rental service, TURO, to rent my personal vehicles. Because of this recall TURO will not allow my vehicle to be rented until this issue is resolved. I have to continue making car payments and pay insurance on this vehicle without any income coming in to offset my costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624910November 13, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control slammed on brakes at least five times when nothing there in front or on the sides. First time I ended up with whiplash…now I hear it start to stop and I override system by speeding up. It also sometimes gets so close to car in front without braking so I have to manually brake. I’m concerned about being rear-ended if it slams on brakes for no reason. Five times there were no deer, people, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622929October 31, 2024
ENGINE
The Start/Stop function ceased to function and illuminated a dash light indicating a malfunction. It started on October 3, 2024, when warm starting the vehicle in a store parking lot. The dash light illuminates every time the vehicle is started. Possible No Start while vehicle is waiting in the turn lane of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621631October 23, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
My wife was driving driving the vehicle on October 21st, 2024. She was shifting from Park to Drive just after our children got out of the vehicle in the school parking lot when the whole vehicle froze up and the dashboard lite up with all error lights including the engine light. It was flashing "Service Hybrid Battery System", "Service Transmission", "Turn off parking brake" and the Vehicle began to power cycle on and off, then on with gas motor, then on with electric motor. The vehicle could not be powered off and it could not be shifted out of gear and the parking brake could not be disengaged. The tow truck had to drag our Pacifica onto the flatbed while it continued to turn on and off and cycle through the engine and hybrid system. This vehicle has 36,000 miles and just had the transmission replaced under the "Recall for hybrid transmission systems" This is the second time this has happened, it originally occurred at 7000 miles and after the dealer had it for a week we were told there was no problem. The dealer had to pull a bunch of fuses and the 12v battery to get the vehicle to stop turning off and on, the same thing happened this time when it was dragged off the flatbed at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621397October 22, 2024
UNKNOWN OR OTHER
Wheel Bearing failure at 70,000 miles. Almost caused a head on crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621085October 21, 2024
ELECTRICAL SYSTEM
This vehicle is 2 years old. It died while I was away from home. It was diagnosed as needing two new batteries. This is the 3rd Chrysler vehicle that I have had to replace batteries in. One vehicle required two battery replacements. This is an ongoing issue, it has to be a known issue. There needs to be some accountability with Chrysler
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620391October 17, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619572October 13, 2024
ENGINE, ELECTRICAL SYSTEM
Two things: my auto start/stop often shuts off, and the display reads: "Auto stop/start is disabled/hood open," though it's not. I also often get a "Service Stop/Start system" notification and the car will require a restart before it will allow me to shift it back into gear and turn off parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619544October 13, 2024
ENGINE
The cylinder 1 misfires and there are a lot of metal shavings in the oil. Engine needs replacing. Under 55k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618075October 4, 2024
BACK OVER PREVENTION
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the back-over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618073October 4, 2024
POWER TRAIN, LANE DEPARTURE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2022 Chrysler Pacifica. The contact stated that the transmission was slipping. Additionally, the brakes were making an abnormal squeaking sound. The Lane Departure warning light was illuminated. The TPMS warning light was illuminated. There was an abnormally loud rattling sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617744October 2, 2024
STRUCTURE:BODY
There is no safety feature on the automatic sliding doors that prevent them from fully closing on something or someone. Once they begin closing they will not reverse if they encounter an obstacle. Given the nature of the vehicle being primarily for family use with children as well as children being the passengers that would use this entry, not having a safety measure to prevent them from being crushed is unacceptable. My 3 year old had accidently hit the close button and the door kept pushing them forward toward the latch and even with considerable force pulling it the other way when I noticed and realized it also wasn't stopping or reversing to open, I was lucky to be there. Then again recently, my wife was in the car cleaning out some items where she had reached in and she accidently bumped the same button, however, the door kept closing on and pressing into her. I thankfully was on the other side and ran over and threw all my weight backwards for it to stop, again, not reversing. It was something we noticed early on, but figured with the electronic failure they continue failing to resolve it was related and would be either solved or the fault become a recall. However, after it happening again recently and without any safety recall, I'm now reporting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616138September 24, 2024
UNKNOWN OR OTHER
Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 The above recall has been active without remedy since 13-June-2024. The manufacturer has failed to release a fix in a timely manner and this is negatively affecting my business as my vehicle cannot be used for my business purposes with open recalls. I have tested the rearview camera on my vehicle several times and have taken it to the dealer to validate the fact that there is no need to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615679September 20, 2024
STEERING
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614895September 16, 2024
UNKNOWN OR OTHER
The recall has still not been remedied Manufacturer Recall Number: 66B NHTSA Recall Number: 24V-436 Recall Status: Recall Incomplete
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614841September 16, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, POWER TRAIN
I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614829September 16, 2024
FUEL/PROPULSION SYSTEM
Van had a smell of gasoline inside the cabin and out. Upon inspection, the fuel line going from the hard line to the nylon line in the engine bay was leaking. The nylon line between the fuel pressure sensor and the hard line had rubbed against a coil pack and was leaking fuel. Any fuel leak, especially in the engine bay, poses a safety risk as it can combust and cause a fire inside the engine bay. Other owners have posted about this exact problem on forums, hence why I knew where to look for the issue. I have ordered the new fuel line through the dealership, however, if the fuel line has the same bend in it as the original, the same thing will happen in the future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614775September 16, 2024
ELECTRICAL SYSTEM
I was driving in the highway with both of my kids in the car. We were driving from Ohio to Alabama. While on the highway, the vehicle shut down into a disabled mode and displayed the message “stop safely, vehicle will shut off soon”. It did this a total of 5 times on our trip down to Alabama.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614649September 14, 2024
SEATS
We were rear ended on the highway, the driver seat broke a part came off and the back of the seat went back instead of staying upright. I’m not sure where the vehicle is after we released it to the insurance company on 09-11-24 The driver has back pain and the back of the seat didn’t stay where it should have. I’m not sure we haven’t talked to the dealership just a mechanic. The insurance company had an adjuster look at it and deemed it a total loss. No there was no warnings or any.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11614076September 11, 2024
ELECTRICAL SYSTEM
Keys were inside car with only an infant inside and the doors were locked with no other key fob anywhere nearby. There must have been an issue with the car’s safety system to unlock the car in this situation. There was no 3 beeps that would unlock the car. Car was parked in Walmart parking lot in the heat. Remote start was on, key fob was in drivers seat. The last door to close was the drivers side rear sliding door. Wife called me from a shopper’s phone since hers was also locked in the car. I frantically drove with the other key fob a few miles to where they were to unlock. It was a traumatic experience for her and our son who was stuck inside the car. Thankfully I got there in time to unlock with the other key fob and everyone is okay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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