Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11745169June 18, 2026
SUSPENSION
There are known issues with the control arms on these vehicles and I have had a clunk any time I hit the slightest bump or crack and it is especially bad when my wheels are turned. There is no recall linked to my vin but this is the exact issue that has been recalled on other vins. This makes driving the car with my children very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744667June 17, 2026
AIR BAGS
Service Safety Restraint System warning light keeps coming on. I have taken it to Classic Chevrolet in Oklahoma City 6 times now for the same issue. I have opened a case with GM(XXX). I have been told that GM engineers have been on the phone with the dealership to get this repaired yet it is back in the shop at the dealership again. It has been explained to me that this warning light indicates that the air bags may not work if an accident occurs or the airbags may just deploy as I am driving down the road. That is the safety issue I am reporting. If even the GM engineers cannot fix this problem then I would say that it is a serious problem putting many people at risk. I wanted this in writing. This safety issue needs to be looked into and a recall needs to occur as I am sure I am not the only GM customer driving an unsafe 2026 Chevrolet Trax. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744059June 14, 2026
AIR BAGS, UNKNOWN OR OTHER, SEAT BELTS
I was driving at about 10 mph in a suburban Buffalo retail parking lot when I was T-boned by a driver coming at me perpendicular at a much higher rate of speed who hit me squarely on the driver's side front and rear door. Airbags did not deploy. Yes, my safety was put at risk. I was injured. The problem has not been reproduced or confirmed by dealer or anyone else. Noone has inspected the vehicle yet. There were no warning signs prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11743806June 12, 2026
ENGINE
Vehicle engine light came on XXX and was driven immediately to Auto Zone to check the code. The code showed P0299. The vehicle was then taken 2 miles home and parked. It was towed to Lake Chevrolet in [XXX] on XXX to prevent any engine damage from occurring due to the failed turbo. Upon Lake's inspection they claim the manifold and valve cover gasket must be replaced. We agreed to that, and asked about an oil change as everything we read said that was mandatory with work like this. Was told the technician didn't suggest it but they would do it at our request for an additional charge. After they confirmed the turbo was bad and well as the items above we agreed to the repairs and they said the vehicle would be ready the next day. We called again at the end of the next day and they said the repairs were made and they were going to drive the vehicle to make sure all was well. The next call we received was the service advisor stating we need a new engine as after they drove it white smoke was coming from the exhaust and they now found a cracked piston. The vehicle was not blowing out white smoke when they received, it also passed emissions on 4/14/26. We also asked for all technician notes, diagnostics, etc. which they will not provide us unless we come in and get the non running vehicle and pay the 983.00 invoice. We would have to have the vehicle towed from their lot as it can't be driven since their repairs. We contacted GM and spoke with "Tamar" multiple times with no resolution. Service manager claims GM will pay 1,500.00 towards a 9,000.00 new engine. This engine damage is consequential damage of the turbo failure which the dealership is denying. GM and Lake Chevrolet are refusing to honor special coverage XXX for the resulting catastrophic damage. Dealership also refusing to provide documentation requested in attached letter. We seem to be expected to take their word for all of this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743780June 12, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Was traveling to head towards the beach and all of a sudden the whole dash starts glitching then goes out for about 10-25 seconds then cuts back on like the car is powering back on. I thought maybe it had something to do with my daughter touching the radio. Well I continue to travel get down the road about another 45mins and it does it again. So I decide to turn the radio off, turn off the A/C, call the dealership and turn around and go home. Dealership checks the car, states it may have been the radio. But how when the car seem to lag/ lose power for a few seconds. That's a safety issue. Car can cut off and cause catastrophic damages. I only drive 3 miles to my job daily so I don't know if it'll happen again until this weekend when I travel to Florida. I've had Dealership to replace the antenna when I first got the vehicle because radio wasn't working. I constantly hear a clicking sound when the air is on. Dealership states they don't hear it. This model vehicle seems to have a few kinks that need to be check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742941June 9, 2026
ELECTRICAL SYSTEM
our vehicle is doing the same identical thing as other 2024 Trax that are under a recall. The dealer is wanting to charge a diagnostic fee to even look at it. This is crazy when other 2024 Trax are under the recall and get it fixed for free. INSTRUMENT PANEL BLACKOUT RECALL The issue is the Virtual Cockpit Unit intermittently goes black.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742910June 9, 2026
LANE DEPARTURE: ASSIST
On XXX, [XXX] was applying her brakes to prepare to turn left into the fire station. Her vehicle suddenly steered to the left causing her vehicle to enter oncoming traffic. This action caused the Chevrolet Trax to collide head on with a passing vehicle. The collision resulted in 2 totaled vehicles and multiple injuries in both vehicles. It has since been brought to our attention that there is a potential class action lawsuit for similar incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
0
#11742226June 5, 2026
ELECTRICAL SYSTEM
The speedometer/instrument cluster screen went completely black at startup on XXX. I had no ability to see my speed, fuel level, or any dashboard warning lights. I was forced to pull over on a public road and restart the vehicle. This is the second screen to fail on this vehicle — the navigation screen also went black multiple times beginning in February 2026. Capitol Chevrolet dismissed both incidents without performing any diagnostic inspection or repair. Vehicle has approximately 32,950 miles and is under active bumper-to-bumper warranty. VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741821June 3, 2026
WHEELS, SUSPENSION, ENGINE
Both my control arms are loose and wheel baring is bad, plus a cracked catalytic converter. All of these are causing my car to be loud and burning smell, causing unsafe driving conditions for me and my children. Online states that the control arms are an issue with this vehicle make and model and have been recalled, however my VIN has not been recalled and I want to report this. improperly welded joints can fatigue and break, causing the lower control arm to partially separate from the vehicle. This can lead to a sudden loss of steering control and increase the risk of a crash. I have not gotten in an accident, but was at risk of this happening. My car is being worked on and it will cost me $800 for these repairs for the issues related to the 2018 Chevy traxs. I would like this VIN to be recalled and receive a refund for the work done to my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741550June 2, 2026
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns Ac condenser became inoperable cluster Mask (ICM). The dealer diagnosed with a failed internal cluster mask. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741269June 1, 2026
ENGINE
The contact owns a 2016 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the engine sputtered and the check engine warnig light illuminated. The vehic ewas taken to an independent mechanic where it was diagnosed with a failed turbo charger. The vehicle was not repaired. The vehicle was was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired. The amnufacturer was made aware of the failure and a case was filed. The contact referecned an extended warranty coverage program, however the contact was informd that the the title was a salvaged title. The failure mileage 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740794May 29, 2026
STEERING
Power steering isn’t working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739885May 25, 2026
STEERING, SUSPENSION
My lower control arm weld has cracked. It was checked shortly after purchase and passed inspection at the Chevy garage in Elkins, WV. Now the weld is cracked on both driver and passenger sides and it making a clunking sound. I do not feel safe to drive this vehicle. This problem should of been fixed when the recall came out, they should of replaced with new parts. My husband Inspected the problem and found the cracks. I took photos to document it. We found the problem on [XXX] but has been clunking for over a month INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739693May 23, 2026
EXTERIOR LIGHTING
This happened the first night that I drove this brand new vehicle since owning it. While driving at night, there is what I would describe as a "Hard line" of headlight illumination on the roadway in front of the vehicle. I would describe the "hard line" as being illuminated toward the bottom and at a certain point further up, the light suddenly stops and is just a black void, creating a black line. While driving up and down roadways that have hills, there is a definitive line that the headlights do not shine on the roadway in front of the vehicle. The area ahead of this hard line is pitch black and is sometimes no more than 75 feet in front of the vehicle. This happens mainly while traveling down hills, near the bottom. As the car goes through the bottom of the hill, the area illuminated in front of the car can be even less than 75 feet. At this point the roadway beyond in front of the car is totally black. I wouldn't see this as a huge concern while driving in the city if there are street lights, but in rural areas, which is where I drive, I found this to be a major safety issue. Using the bright lights to help with illumination wasn't always an option when there was oncoming traffic or traffic directly in front of my vehicle. At times I had to slow down at the bottom of hills from the posted 60 MPH speed limit to less than 30 MPH because I couldn't see anything that may have been in the roadway in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739353May 21, 2026
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
The vehicle was brought to an authorized GM dealership for a scheduled appointment to address a check engine condition related to a purge valve and an open safety recall for the lower control arm. The VIN was provided and confirmed at the time the appointment was made; however, the recall was not completed during the visit. The dealership replaced the purge valve without documenting diagnostic testing to confirm the cause or verify the repair. The vehicle was returned with the same check engine light still present. Additional issues were communicated through technician video and text, including a potential oil leak and possible fluid mixing, but none were documented or diagnosed in the service record. A dealership manager later stated that the vehicle was “not safe to drive,” but no written explanation or safety guidance was provided, and the vehicle was released without clarification. No diagnostic records, technician notes, or findings have been provided by either the dealership or GM despite escalation. The consumer has worked through appropriate dealership and manufacturer channels for approximately one month without resolution. The consumer is now being directed to return the vehicle for additional diagnostics at the consumer’s expense without defined scope or explanation. The vehicle remains with an unresolved condition and an open safety recall, without clear guidance regarding safe operation. This lack of clear, documented information is particularly concerning for senior-aged owners who rely on accurate guidance to make safe decisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738842May 19, 2026
UNKNOWN OR OTHER
The audio system in my 2025 Chevrolet Trax produces persistent distortion and poor sound quality at normal listening levels. I brought the vehicle to an authorized Chevrolet dealer, and they reported that a speaker was replaced, but the issue remains unresolved. The sound quality affects my ability to clearly hear navigation prompts, safety alerts, and phone calls while driving. I am submitting this complaint so the issue can be properly documented and reviewed for potential safety impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738571May 18, 2026
VISIBILITY/WIPER
Rear back up camera image is foggy. Have tried to clean multiple times, but it continues to be foggy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737520May 13, 2026
STEERING, POWER TRAIN
While driving the car the start loosing power and attempts to shut down, other time the steering wheel locks up up and im unable to turn steering wheel. The check engine light comes on and turns off. The dealer/ Car repair shop has been unable to reproduce issue and unable tell me what this issue is. No accident has resulted from this as of yet. But car has some kind of malfuctioning issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737511May 13, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at 70 MPH with cruise control engaged. The low-pressure oil light illuminated. The driver was able to pull over. The vehicle was taken to the local dealer, who determined that it was 4 quarts low and replenished it. An oil compensation test was performed. The dealer found no issue. While driving, there was an abnormal banging sound. The "Pull over and turn off the engine" message was displayed. The driver noticed that there was smoke emerging from the engine. There was oil leaking from the vehicle. The vehicle was towed to the local dealer, where it was diagnosed as having a blown engine. A hole was located in the block due to low oil. The vehicle was not repaired due to the parts being backordered. The manufacturer was not contacted. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736058May 6, 2026
AIR BAGS, SEAT BELTS, STRUCTURE:BODY
Had a bumper to bumper collision that was caused by me, the cars computer sent a report to OnStar and OnStar said that they had airbag deployment alert going off in the car. However, the airbags never deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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