Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11163903December 29, 2018
SERVICE BRAKES
WHEN MOVING AT SLOW SPEEDS IN BOTH REVERSE AND FORWARD, BRAKE PRESSURE WAS LOST CAUSING PEDAL TO GO NEAR FLOOR AND INCREASING STOPPING DISTANCE. TURNED VEHICLE OFF/ON, CONDITION CONTINUED. GAINED MORE SPEED (10-20 MPH) IN PARKING LOT AND NORMAL BRAKING RETURNED. PLAN TO TAKE TO DEALER TOMORROW--WILL NOT ALLOW WIFE/KIDS TO CONTINUE TO USE VEHICLE WITH THIS DEFECT. PEDAL STIFFNESS VARIED DURING INCIDENT AKIN TO PEDAL FEEL WHEN BLEEDING BRAKES; BRAKING DURING INCIDENT FELT LIKE ABS PULSING ON ICE. INCIDENT PREVIOUSLY OCCURRED WITH WIFE DRIVING IN REVERSE APPROXIMATELY TWO MONTHS AGO. ONE INCIDENT OCCURRED IN DRIVE THROUGH, ANOTHER INCIDENT WHILE BACKING OUT OF PARKING SPOT IN PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164045December 29, 2018
STEERING
WHILE DRIVING MY VEHICLE WITH MY CHILDREN INSIDE I HAPPEN TO EXPERIENCE PROBABLY THE WORST EXPERIENCE WHILE DRIVING. I GOT A ERROR MESSAGE ON MY SCREEN "POWER STEERING DRIVE WITH CARE" AT 50 MPH. I ALMOST CAUSED AN ACCIDENT WITH THIS. THIS IS A HUGE SAFETY CONCERN. PROBLEM STARTED AT 37,500 MILES. I HAVE BEEN READING COMPLAINTS AND RECALLS AND THEY ALL STATE 2015S AND BELOW WITH THIS PROBLEM. THIS ISSUE IS ACROSS ALL VEHICLES IN THE CHEVY LINEUP. FOUND A VIDEO ON YOUTUBE TO SEE IF IT WERE A SIMPLE FIX AND IT DID "FIX" TEMPORARILY". PROBLEM CAME BACK EVEN WORSE. TOOK VEHICLE TO DEALER AND I AM OUT OF WARRANTY AND THEY WANT $2500 FOR THE PART (ELEC. POWER STEERING PUMP & INSTALLATION). THERE ARE NO ERROR CODES DTC SHOWING WHEN PLUGGED TO OBD PORT. LOOKING FOR A RESOLUTION FROM THE MANUFACTURER AS THIS IS A HUGE CONCERN AND FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163860December 28, 2018
SERVICE BRAKES
BRAKE PUMP ASSIST WHILE BACKING UP IN A PARKING LOT AND ALMOST STRUCK ANOTHER VEHICLE. VEHICLE BRAKES OPERATED NORMALLY GOING HOME AND FAILED AGAIN WHILE BACKING INTO MY GARAGE. I HAD TO APPLY HEAVY PRESSURE WHILE BRAKING BOTH TIMES. ONLY 65K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163865December 28, 2018
UNKNOWN OR OTHER
LEAK IN AC COOLANT LINE 1K MILES OVER BUMPER TO BUMPER WARRANTY. MY OWN FAULT FOR NOT PURCHASING THE EXTENDED WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163754December 27, 2018
SUSPENSION
THE SERVICE SUSPENSION LIGHT CAM ON AND THE DEALER STATED I NEEDED ALL NEW ELECTROMAGNETIC STRUCTS AT A COST OF 4K. I ALSO KNOW 2 OTHER PEOPLE WHO HAVE THE SAME YEAR OF VEHICLE THAT THIS HAS HAPPENED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163731December 27, 2018
SERVICE BRAKES
WHILE TRAVELING AT 35 MPH WITH MY 3 CHILDREN. I CAME TO A RED LIGHT AND ATTEMPTED TO STOP, BUT THE BRAKE PEDAL WAS SO STIFF THAT I WAS UNABLE TO STOP IN TIME. LUCKILY THERE WERE NO VEHICLES IN THE INTERSECTION AS I COULD NOT BRAKE AND HAD TO TAKE THE RED LIGHT. I CAME TO A HALT AS I RAN INTO A PARKING LOT MEDIAN. I TOOK IT TO LAKE CHEVROLET AND FOUND THAT I WAS A 105 MILES OUT OF THE EXTENDED WARRANTY. NOW I AM LEFT WITH A $1000+ BILL THAT COULD HAVE BEEN AVOIDED IF GM WOULD NOTIFY CUSTOMERS OF FAULTY BRAKE BOOSTER. THIS INCIDENT COULD HAVE BEEN WORSE. I HAD JUST EXITED THE FREEWAY TRAVELING AT SPEEDS OF 65 MPH+ I NO LONGER FEEL SAFE IN VEHICLE. I HAVE READ TO MANY COMPLAINS ABOUT THIS SAME ISSUE AND IT KEEPS RETURNING EVEN AFTER REPAIRS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11163558December 26, 2018
UNKNOWN OR OTHER
ON THREE (3) SEPARATE OCCASIONS IN THE PAST YEAR, THE VEHICLE ENTERS WHAT APPEARS TO BE AN "ELECTRICAL SYSTEM RESET" OF SORTS. THIS HAS OCCURRED ON LONG DISTANCE TRIPS DURING OPERATION AT HIGHWAY SPEEDS. THE ENTIRE ELECTRICAL SYSTEM WILL SUDDENLY POWER OFF AND ON REPEATEDLY, THE ELECTRIC DOOR LOCKS WILL UNLOCK AND RELOCK, THE ENGINE WILL LOSE POWER (QUITE SCARY AT HIGHWAY SPEEDS) AND THE VEHICLE MUST BE REMOVED FROM THE ROAD, POWERED DOWN, LET SIT IDLE FOR 5-10 MINUTES AND THEN CAN BE RESTARTED TO A NORMAL OPERATING CONDITION. IT IS ALMOST AS IF THE COMPUTER SYSTEM IS RESETTING ITSELF WHILE THE VEHICLE IS IN OPERATION AND MOVING. THIS HAS HAPPENED THREE (3) TIMES IN THE PAST YEAR - ALL ON LONG TRIPS - MARCH, JULY, AND NOVEMBER. THE MOST RECENT, INSTANCE OCCURRED ABOUT THREE HOURS INTO A RETURN TRIP HOME AND RECURRED AGAIN ABOUT 1-1/2 HOURS LATER (10 MINUTES FROM HOME) DURING THE SAME TRIP. BY RESTARTING/RESETTING THE VEHICLE, I WAS ABLE TO GET HOME. I TOOK TO ADVANCED AUTO AND THE DIAGNOSTIC CAME UP NEGATIVE - NO CODES, BATTERY AND STARTUP ALL GOOD. I HAVE A LARGE FAMILY AND USE THIS VEHICLE TO TRANSPORT THEM AROUND TOWN AND FOR VACATIONS AND SUCH. THIS IS QUITE A DANGEROUS SITUATION WHEN IT OCCURS AND I AM AFRAID IT MAY LEAVE US STRANDED AT SOME POINT IN TIME, OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163326December 25, 2018
SEAT BELTS
DEFECTIVE REAR CENTER SEAT BELT. WOULD NOT EXTEND OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163327December 25, 2018
ENGINE
CHECK ENGINE LIGHT AND MISS FIRING. FAULTY FUEL INJECTOR ON CYLINDER #1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163207December 23, 2018
AIR BAGS
TAKATA RECALL - STILL HAVE NOT BEEN CONTACTED WITH REPLACEMENT AIR BAGS. THE AIR BAG INDICATOR LIGHT REMAINS LIT ON THE INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163009December 21, 2018
SEAT BELTS
DRIVER'S SIDE SEAT BELT CLIP WILL NOT FEED INTO RECEIVER. THE LATCH IS STUCK IN THE LOCKED POSITION, THERE IS A PIECE OF PLASTIC THAT GUIDES THE METAL CLIP INTO THE RECEIVER THAT IS MISSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162824December 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. WHILE DRIVING 45 MPH, THE CHECK ENGINE, STABILITRAK, AND STOP ENGINE NOW WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY CHEVROLET (LOCATED AT 1220 E STONE DR, KINGSPORT, TN 37660, (888) 320-1411) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE CONTACT STATED THAT THE SPARK PLUGS, IGNITION WIRE, AND OIL SENDING UNIT WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162586December 19, 2018
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKES WONT STOP IN CARPOOL ON SECOND STOP. THEY LOCK UP. IVE ALMOST RUN INTO THE CAR IN FRONT AND ALMOST RAN INTO A KID!! DEALERSHIP SAID IT WAS JUST MY BRAKE PAD AND NOT COVERED BYT I SAID IT ONLY HAPPENS IN THIS ONE SITUATION. ALSO - MY SCREEN/RADIO/MOVIE JUST BLACKS OUT WITH NO POWER FOR MO REASON AND FIR DAYS AND THEN COMES BACK. SCREEN WAS REPLACED ONCE BUT ITS HAPPENING AGAIN. HAD TO PAY 2 FOR TO BE FIXED. AND BODY MOLDING HAS COM OFF TWICE WHEN FRONT AND BSCK DOOR OPEN AT SAME TIME. AND WINDOW SHIELD OR ATTENTA ARE LETTING WATER IN MY ROOF NEAR MY ELECTRINIC AT REARVIEW MIRROR. I DONT HAVE A SUNROOF, IT SHOULD NOT LEAK! IT ONLY HAS 43K MIKES AND IS WARRATY TIL 50K W EXTENDED WARRANTY I BOUGHT BUT NOTHING IS COVERED. FIRST DEALER TOLD ME I DIDNT HAVE EXTENDED WARRANTY. THEN I WENT BACK AND FKUND MY PALERWORK, NOW THEY CONCEDE I DO. BUT THEY ARE NOW SAYING ITS BRAKE PUMP, WHICH THEY WILL FIX, BUT I STILL HAVE TO PAY LABKR AND NEW BELTS. THEY BAVE TO REMOVE BELTS TO REPAIR BRAKE PUMP, WHICH STRETCHES BELTS - BUT THEY SAY THATS NOT COVERED, NOR HE LABOR. LOTS OF MOMS WITH SUBURBANS IN CARPOOL - THIS IS A DANGEROUS DISASTER WAITING TO KILL CHILDREN. CAN SOMEWAY SAY - MANDATORY RECALL? IT WAS SO SCARY THE FIRST TIME IT HAPPENED BUT THEN I THOUGHT NOTHING BC AT HIGHER SLPEDS OR WHEN HITTING GAS BETW BRAKES IT DIESNT HAPPENS. ONLY DURING SCHOOL CARPOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161829December 16, 2018
SERVICE BRAKES
WHEN REVERSING THE VEHICLE, THE BRAKES BECAME STIFF AND DIDN'T WORK PROPERLY. IN ORDER TO GET THE SUV TO STOP, EXCESSIVE FORCE HAD TO BE USED ON THE BRAKE PEDAL. WE NARROWLY MISSED ANOTHER CAR. WE TURNED THE CAR OFF AND ON AND HAD THE SAME ISSUE GOING IN REVERSE AND FORWARD. TOW TRUCK TOOK IT TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161324December 14, 2018
SERVICE BRAKES
I HAVE AND MANY INSTANTS OF NOT BEING ABLE TO STOP IN TIME OR PUSH DOWN AS HARD AS I CAN FOR BRAKES TO WORK. FELT LIKE NOTHING WORKED. SCARED THE HELL OUT OF ME. DRIVING A SUBURBAN ANY NO BRAKES REALLY COULD HURT OR KILL SOMEONE. NOT SAFE. I BROUGHT IN TO THE SUBURBAN DEALER WHERE I BOUGHT IT. THEY REPLACED THE BRAKE VACUUM PUMP. THIS SHOULD NOT HAVE HAPPENED THIS EARLY TO BE REPLACED! THIS HAPPENED TO ME SEVERAL TIMES IN CITIES STREETS WHERE I LITERALLY KEPT PUMPING THE BRAKES TO STOP. IT IS A HELPLESS FEELING I HAVE THE BILL THAT I PAID FOR THIS ERVICE TO HAVE THE BRAKE PUMP REPLACED. VERY EXPENSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161076December 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON 12/08/2018, THE VEHICLE STALLED WHILE IN MOTION ON STREET PULLING OUT OF DRIVEWAY AND TRAVELING ON THE HIGHWAY. THEN THE DASBOARD AND ENTIRE ELECTRONICAL STARTS TO SHUT DOWN AND TRUCK STARTS JURKING LOSING MORE POWER. THEN THE TRACTION AND STABILIZERS ARE DEACTIVATED. AFTER THE TRUCK IS PARK IT WILL NOT REMOTE START OR START WITH THE KEY UNTIL AFTER A COUPLE OF HOURS. THE A/C DEACTIVATED WITH A MESSAGE SAYING THAT THE ENGINE IS TO HOT. THE PROBLEMS STARTED BACK IN 06/2018 HAPPEN ON A FREQUENCY OF 3 TO 4 TIMES A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161079December 13, 2018
SERVICE BRAKES
BRAKES HARD TO STOP WHEN TRYING TO PARK CAR. FEELS AS IF BRAKES NOT WORKING PROPERLY AND CAR SLOWLY MOVING FORWARD OR BACKWARD WHEN IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161196December 13, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
"TAKATA RECALL" THE DASHBOARD HAS CRACKED IN SEVERAL PLACES AND OVER THE COURSE OF A FEW MONTHS, HAS COMPLETELY BROKEN OVER THE INSTRUMENT CLUSTER. THIS IS A SAFETY HAZARD AS I AM AFRAID OTHER PIECES WILL FLY OUT IN THE EVENT OF AN ACCIDENT. MY FAMILY AND I HAVE BEEN FAITHFUL CUSTOMERS OF GM SINCE THE 50'S BUT I AM STRONGLY CONSIDERING ANOTHER BRAND SINCE GM DOES NOT HONOR OR OFFER TO FIX REPEATED PROBLEMS BY ITS OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160831December 11, 2018
SERVICE BRAKES
RE: "G.M. RESISTS RECALLING TRUCKS OVER BRAKE LINES", NY TIMES, JULY 7, 2014 IN SPITE OF MY 2003 CHEVY SUBURBAN PASSING NEW HAMPSHIRE'S MANDATORY SAFETY INSPECTION IN MAY OF 2018, IN AUGUST OF 2018 A BRAKE LINE BURST, RESULTING IN LOSS OF BRAKE FUNCTION. THE LINE BURST AT A POINT BELOW THE DRIVER'S DOOR AND JUST FORWARD OF THE ABS MODULATOR, WHERE THE LINES CROSS OVER THE TOP OF THE FRAME AND ARE EXPOSED TO WHEEL SPRAY. AT THE POINT OF FAILURE, THE LINES ARE OVERLAID AND OBSCURED BY A LARGE BUNDLE OF ELECTRIC WIRES. THE ATTACHED PHOTO SHOWS THE FAILURE POINT, WITH THE SHEATHED WIRE BUNDLE MOVED UP OUT OF THE WAY. THE MILEAGE AT THE TIME WAS APPROXIMATELY 167500. WITH REGARD TO THE NHTSA DETERMINATION NOT TO RECALL "ALMOST 1.8 MILLION FULL-SIZE PICKUP TRUCKS AND SPORT UTILITY VEHICLES FROM THE 1999 TO 2003 MODEL YEARS FOR CORROSION-RELATED BRAKE FAILURES", AS SUMMARIZED IN THE 7/7/14 NY TIMES ARTICLE, DOES NHTSA'S DECISION TO ABSOLVE GM OF RESPONSIBILITY ON THIS ISSUE ALSO ABSOLVE NHTSA AND/OR GM OF RESPONSIBILITY TO NOTIFY OWNERS THAT THEY ARE IN GRAVE DANGER IF THEY ARE STILL OPERATING THEIR VEHICLES WITH THE ORIGINAL BRAKE LINES? NHTSA SHOULD KNOW FROM THEIR OWN RECORDS THAT A LARGE NUMBER OF THESE VEHICLES ARE STILL ON THE ROAD. I KNOW BECAUSE I SEE THEM EVERY DAY. AS FOR GM'S EXCUSES: '"G.M. HAS RESISTED RECALLING THE PICKUPS AND SPORT UTILITY VEHICLES, TELLING REGULATORS THAT RUSTED BRAKE LINES ARE A ROUTINE MAINTENANCE ISSUE." OBRAKE LINES ARE NOT A MOVING PART. HOW ARE THEY "MAINTAINED"? I HAVE MORE TO SAY, BUT YOU ARE LIMITING ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160856December 11, 2018
ELECTRICAL SYSTEM
THE TRUCK FAILS TO RESTART AFTER DRIVING IT AN AT FIRST IT WOULD RESTART AFTER 15 - 20 MINUTES AFTER IT SITS AN NOW IT DOES NOT START AT ALL SO FAR I KNOW IT IS HAPPENING TO MORE THAN 20 VEHICLES INCLUDING THE STATE PATROL 2016 SUBURBANS AND SEVERAL OF THE PICKUPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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