Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11288048December 9, 2019
AIR BAGS
I PURCHASED NEW AND AM THE ONLY OWNER OF A 2007 CHEVROLET SUBURBAN. THIS MODEL IS EQUIPPED WITH A TAKATA AIRBAG THAT THE MANUFACTURER (TAKATA) HAS DEEMED UNSAFE, ESPECIALLY WHERE I LIVE, IN HOT AND HUMID LOUISIANA. I HAVE BEEN TO THE LOCAL DEALERSHIP MULTIPLE TIMES TO ASK IF A REMEDY IS AVAILABLE AND THE DEALERSHIP HAS SAID EACH TIME THAT A FIX IS NOT AVAILABLE. WHY DO SOME MANUFACTURERS RECOGNIZE AND FIX THE ISSUE WHILE OTHERS IGNORE THE ISSUE. IF I AM NOT MISTAKEN, OTHER MANUFACTURERS ASK OWNERS NOT TO DRIVE. I AM CONCERNED ABOUT SAFETY. ANY ASSISTANCE IS APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287637December 7, 2019
ENGINE
OIL CONSUMPTION DUE TO AMF MODULE CAUSES LOSS OF OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287597December 6, 2019
AIR BAGS, UNKNOWN OR OTHER
AIRBAG RECALL, NO REMEDY AVAILABLE; DASHBOARD CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287024December 5, 2019
POWER TRAIN
VEHICLE WAS PARKED AND ENGINE OFF AND KIDS WERE GETTING INTO CAR WHEN ONE OF THE KIDS PULLED IN THE SHIFTER AND SHIFTED THE VEHICLE INTO GEAR. THE VEHICLE BEGAN TO ROLL. THE SUBURBAN WAS STOPPED WHEN IT HIT ANOTHER VEHICLE PARKED BEHIND. THE SLOPE WAS SMALL AND THE IMPACT WAS INCONSEQUENTIAL. UPON FURTHER INSPECTION IT WAS FOUND THE VEHICLE CAN BE SHIFTED IN/OUT OF PARK WITH OR WITHOUT KEYS IN THE VEHICLE AND THE VEHICLE IN THE OFF POSITION. THIS EVENT COULD HAVE BEEN CATASTROPHIC, HAD A CHILD BEEN BEHIND THE VEHICLE WHEN IT CAME OUT OF PARK AND INTO GEAR. WE HAVE VIDEO OF THE VEHICLE BEING ABLE TO BE SHIFTED WITHOUT THE FOOT ON THE BRAKE OR THE VEHICLE RUNNING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11287219December 5, 2019
SEAT BELTS, UNKNOWN OR OTHER
SEATBELT WOULD NOT RELEASE AND I WAS STUCK IN DRIVER SEAT AND FORCED TO CUT THE SEAT BELT TO FREE MYSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286589December 3, 2019
STEERING, SUSPENSION
STEERING WHEEL LOCKED AND FAILED TO TURN AFTER PUTTING INTO DRIVE WHEN LEAVING A PARKING SPOT. NEEDED TO PUT BACK INTO REVERSE TO RELEASE THE WHEEL. STEERING COLUMN HAS SINCE BEEN MAKING LOUD POPPING NOISE DURING SMALL CORRECTIONS WHILE DRIVING STRAIGHT, AT VARIOUS SPEEDS. STEERING HAS BEEN BECOMING INCREASINGLY LESS RESPONSIVE AND REQUIRING MORE FORCE. ESPECIALLY DURING BREAKING. FLUID LEVEL IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286417December 2, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND CALLED OURISMAN CHEVROLET BUICK GMC OF ALEXANDRIA (1800 OLD RICHMOND HWY, ALEXANDRIA, VA 22303, (571) 366-8047). THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282816November 29, 2019
ELECTRICAL SYSTEM
I STOPPED TO GET GAS ANC CUT MY TRUCK OFF. I GOT BACK IN IT AND CUT IT ON AN DROVE ABOUT 30 YARDS I NOTICED A SMELL LIKE BURNING WIRES. SO I CUT IT OFF GOT OUT CHECKED THE OUTSIDE THE SMELL IS ONLY ON THE INSIDE. THEN I POPPED THE HOOD AN SMELLED THE SAME SMELL. I PUSHED IT AND PARKED IT. MY CLICKER IS NOT WORKING TO UNLOCK OR LOCK IT, THE LIGHTS WILL NOT GO OFF AND IT MAKES THE RINGING SOUND AS IF THE DRIVER DOOR IS OPEN EVEN WHEN IT'S NOT. I TOOK THE BATTERY OUT TO SEE IF IT WAS THAT BUT ITS FULLY CHARGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282409November 26, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE RPMS REDUCED TO 0 AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. ADDITIONALLY, ALL THE DOORS UNLOCKED AND LOCKED AND THE RADIO BEGAN TO TURN ON AND OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE CONTACT HAD TO WAIT A COUPLE OF MINUTES BEFORE SHE WERE ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED APPROXIMATELY FIVE TIMES. THE CONTACT CALLED RAINBOW CHEVROLET (LOCATED AT 2020 W AIRLINE HWY, LA PLACE, LA 70068, 985-718-4683), BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT STATED THAT THE FAILURES WERE RELATED TO NHTSA CAMPAIGN NUMBER: 14V827000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 141,000. THE VIN WAS INVALID.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282515November 26, 2019
POWER TRAIN
I BOUGHT A BRAND NEW 2016 SUBURBAN. IN APRIL OF 2018, IT HAD A BRAND NEW GM TRANSMISSION INSTALLED. NOW, IN NOVEMBER OF 2019, MY MECHANIC SAYS IT HAS TO HAVE ANOTHER NEW TRANSMISSION. I OWN 4 DIFFERENT GM SUV'S, 2 YUKONS AND 2 SUBURBANS. ONE YUKON IS 2015, ONE SUBURBAN AND ONE YUKON ARE 2016, AND ONE SUBURBAN IS 2017. EACH DIFFERENT GM VEHICLE HAS HAD TO HAVE AT LEAST ONE NEW TRANSMISSION ALMOST EACH YEAR...AND EACH NEW TRANSMISSION FAILS AFTER ABOUT 110K MILES..SLIGHTLY OUT OF THE REACH OF MY WARRANTY. THIS SHOULD NOT HAPPEN, AND GM WILL NOT DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282333November 25, 2019
SERVICE BRAKES
AFTER NOTICE OF RECALL REGARDING BREAKING ISSUES AT SLOW SPEEDS, DEALERSHIP UPDATED SOFTWARE AND STATED ALL THAT IS NEEDED FROM THE RECALL. THREE DAYS LATER BREAKS WERE FAULTY AT SLOW SPEEDS NEEDING TO PUSH EXTREMELY HARD ON PEDAL. CALLED THE DEALERSHIP AND THEY STATED THE VACUUM PUMP IS ACTING UP AND NEEDED TO BE REPLACED. IT SEEMED AS IF THEY KNEW THIS COULD HAPPEN. WE DIDN'T HAVE ANY ISSUES WITH THE BRAKES UNTIL THE SOFTWARE OR MODULE WAS UPDATED. THE RECALL IS DECEPTIVE IN THAT IT CALLED FOR REPLACEMENT OR UPDATE TO MODULE NOTHING ABOUT THE VACUUM PUMP. RESEARCHING THE RECALLS IT SEEMS THE VACUUM PUMP IS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281974November 23, 2019
AIR BAGS
IMPORTANT SAFETY RECALL NOTICE SUBMITTED TO NOTIFY ME OF THE IMPORTANT RECALL FOR MY VEHICLE. GENERAL MOTORS HAS BEEN UNABLE TO SOLVE THE PROBLEM, NOR REPLACE OR FIX THE ISSUE. (ID# 16V381). MY OTHER VEHICLE, OF A DIFFERENT MANUFACTURER, WAS QUICKLY CORRECTED AND MADE SAFE. IT IS COMPLETELY UNACCEPTABLE FOR GM TO LEAVE THIS ISSUE FOR SO LONG UNRESOLVED. NOTICE WAS MAILED JULY 2016, IT IS NOW NOVEMBER 2019. MORE THAN 3 YEARS FOR A REPAIR OF PROPELLANT THAT MAY DEGRADE CAUSING THE INFLATORS TO "RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES." THIS IS UNACCEPTABLE. THREE YEARS IS UNACCEPTABLE FOR GM TO DELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281779November 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2007 CHEVROLET SUBURBAN. WHILE DRIVING OUT OF THE DRIVEWAY AT 5 MPH AND MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE WHEEL OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, AND INJURIES TO THE LEFT ARM AND BRUISES TO THE CHEST. THE CONTACT'S SON WAS SEATED IN THE REAR OF THE VEHICLE AND SUSTAINED BRUISES TO THE CHEST FROM THE SEAT BELT RETRACTING. BOTH OCCUPANTS RECEIVED MEDICAL ATTENTION AND WERE TRANSPORTED VIA AMBULANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE IT WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD SEND AN INSPECTOR TO CHECK THE AIR BAGS OF THE VEHICLE, AND PROVIDED CASE NUMBER: 930596. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11281886November 22, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V761000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT STATED THAT SALT LAKE VALLEY CHEVROLET (LOCATED AT 4050 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 758-8387) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280275November 15, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THIS VEHICLE KEEPS HAVING KEY FOB, ELECTRICAL ISSUES, TIRE SERVICE MAINTENANCE ISSUES, AND NOW ENGINE ISSUES RELATED TO THE KEY FOB. THE KEY FOB KEEPS SAYING IT IS NOT DETECTED. RECENTLY, WHILE DRIVING ON ROAD AT ABOUT 48 MPH, KEY FOB NOTIFICATION CAME ON DASHBOARD SAYING KEY FOB WAS NOT DETECTED, ENGINE SHUT OFF AND CAR HAD TO BE RESTARTED AGAIN USING FOB BOX INSIDE GLOVE COMPARTMENT, THIS WAS PARTICULARLY ALARMING. THE KEY FOB HAS HAD BATTERIES REPLACED AND THEY WORK BECAUSE THE CAR WILL REMOTE START AND HAVE TRIED BATTERIES IN OTHER ITEMS. THE FOB DOES NOT HOWEVER LET YOU UNLOCK THE CAR OR FINISH STARTING IT OUT OF THE REMOTE START ONCE YOU GET INTO THE CAR AND TRY TO START IT, THE CAR TELLS YOU IT CANNOT DETECT THE REMOTE. THE CAR HAS HAD NUMEROUS KEY FOB ISSUES AND HAS BEEN TAKEN INTO LOCAL CHEVROLET DEALER WHO CANNOT FIND ISSUE. THE CAR HAS ALSO HAD 142 HARD BRAKING EVENTS SINCE APRIL 2019 TO NOVEMBER 2019 ACCORDING TO ON STAR REPORTS. THE TIRE SERVICE MONITOR KEEPS FLASHING THAT THERE ARE ISSUES WITH TIRES. THE REAR WIPER WOULD NOT SHUT ITSELF OFF EVEN THOUGH BUTTON WAS IN OFF POSITION. ALL OF THESE ISSUES HAVE NOT BEEN ABLE TO BE REPAIRED AT THE CHEVY DEALER. THIS CAR IS GOING BACK IN FOR SERVICE 11/18/19 FOR THESE ISSUES AGAIN. NOT SURE WHAT THE OUTCOME WILL BE UNTIL AFTER THIS APPOINTMENT. MY GUESS IS THAT IT IS SOME KIND OF ELECTRONIC CIRCUITRY PROBLEM(S) BUT UNFORTUNATELY THE DEALER SAYS THEY CANNOT FIND ANY ISSUE(S) OR PROBLEM(S) UNTIL IT COMPLETELY SHUTS DOWN. THESE EVENTS ARE ONGOING AND HAVE BEEN OCCURRING INTERMITTENTLY SINCE NOVEMBER 2018. ALL I CAN PROVIDE IS PHOTOS OF THE DASHBOARD SHOWING WHAT IT RELATES TO ME UNFORTUNATELY I HAVE NO DOCUMENTATION OF ENGINE SHUTTING OFF ONLY A PHOTO OF WHAT DASHBOARD SHOWED WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280044November 14, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE AS INTENDED. WHILE DRIVING SLOW SPEEDS, THE BRAKE PEDAL REQUIRED ADDITIONAL EFFORT TO STOP THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS MORE PREVALENT WHILE THE VEHICLE WAS BEING REVERSED AT SLOW SPEEDS. WHILE DRIVING HIGHWAY SPEEDS, THE BRAKES OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE FLUID RESERVOIR, BRAKE BOOSTER, AND BRAKE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT THE VACUUM PUMP NEEDED TO BE REPLACED. THE REPAIR WAS STILL PENDING. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC) AT BELLAVIA CHEVROLET BUICK (199 NJ-17, EAST RUTHERFORD, NJ 07073, (201) 355-2885); HOWEVER, IT CAUSED THE FAILURE TO BECOME MORE EVIDENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279550November 12, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2018 CHEVROLET SUBURBAN. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES). THE CONTACT SPOKE WITH SCHUMACHER CHEVROLET OF DENVILLE (281 US-46 E, DENVILLE, NJ 07834, (973) 664-7584) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT SHE SHOULD NOT PLACE THE VEHICLE INTO 4-WHEEL DRIVE UNTIL THE REMEDY WAS FOUND. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278882November 8, 2019
STRUCTURE:BODY
DASH COVER IS CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279097November 8, 2019
AIR BAGS
AIR BAG FOR THIS 2011 SUBURBAN HAS BEEN IN RECALL FOR 9 YEARS WITH "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE". I THINK 9 YEARS FOR A RECALL SOLUTION IS ENOUGH TIME - ESPECIALLY WHEN THERE IS NO WAY TO DISABLE THE AIR BAGS. PLEASE TELL ME WHAT MY RECOURSE IS WHEN A FAMILY MEMBER IS KILLED BY SHRAPNEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278736November 7, 2019
AIR BAGS
I BELIEVE MY PASSENGER SIDE AIR BAG MAY HAVE DONE SOMETHING BECAUSE THE DASH NEXT TO THE AIR BAG AREA HAS BEEN CRACKED. DEALER SAYS THERE IS NO FIX; BUT EVERY OTHER CAR COMPANY HAS FOUND THE FIX; REPLACE THE INFLATOR. THIS DASH CRACK HAPPENED OVER NIGHT WHILE PARKED IN MY GARAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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