Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11052212December 4, 2017
AIR BAGS
MY VEHICLE WAS IDENTIFIED IN MAY 2016 AS NEEDING TO HAVE THE AIRBAG REPLACED. I HAVE CALLED THE HOTLINE ON 3 SEPARATE OCCASIONS AND WAS TOLD THAT I WOULD BE CONTACTED ONCE THE PART WAS AVAILABLE AND WOULD BE TOLD WHICH DEALERSHIP TO GO TO FOR THE RECALL TO BE FIXED. THE NOTICE THAT I GET WHEN INQUIRING ABOUT AN UPDATE IS THAT THE "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052224December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE GORDON CHEVROLET DEALER LOCATED AT 16414 N DALE MABRY HWY, TAMPA, FL 33618, PHONE NUMBER (813) 969-2600. THE DEALER ADVISED THAT IT WAS UNKNOWN WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WENT TO A SECOND DEALER (CENTURY BUICK GMC LOCATED AT 3308 W HILLSBOROUGH AVE, TAMPA, FL 33614. (813) 574-6803) AND WAS INFORMED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052316December 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SID DILLON CHEVROLET - BLAIR, 2261 S HWY 30, BLAIR, NE 68008, (402) 426-4121) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 8/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051637December 1, 2017
AIR BAGS
MY CAR HAVE AIRBAG LIGHT ON AND NEED REPAIR I️ RECEIVED A LETTER FROM TAKATA RECALL TO FIX MY AIRBAG BUT CHEVY DEALER NOT ACCEPTED TO DO. I️ WANT KNOW WHEN AND WHERE I NEED GO TO FIX THIS PROBLEM OR I NEED FIND A LAWYER AND GO TO THE COURT TO HELP PLEASE LET ME KNOW THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051774December 1, 2017
AIR BAGS
TAKATA AIRBAG RECALL: I HAVE BEEN IN CONTACT WITH THE CHEVY DEALERSHIP IN MY AREA REGARDING THIS RECALL. I HAVE BEEN TOLD SEVERAL TIMES THAT THERE ARE NO PARTS OR RESOLUTION TO THIS ISSUE. JUST RECENTLY ON 11/29/17 I VISITED CLASSIC CHEVORLET IN SUGARLAND TEXAS AND INQUIRED ABOUT GETTING THE AIRBAG SERVICED. THE AIRBAG SERVICE LIGHT IN MY VEHICLE HAS CONSTANTLY STAYED ON FOR THE PAST THREE MONTHS. WHEN I GET IN TO MY VEHICLE THE AIRBAG SERVICE LIGHT COMES ON AND STAYS ON WHETHER IT IS IN MOTION OR PARKED. I HAVE BEEN WAITING FOR OVER A YEAR TO FIND OUT WHAT TAKATA WILL DO TO FIX THIS PROBLEM. THIS IS A SAFETY CONCERN FOR ME AND MY FAMILY EVERY TIME WE GET INTO MY CAR. SOMEONE NEEDS TO FIND THE REMEDY FOR THIS SOON BEFORE PEOPLE ARE SERIOUSLY HURT OR LOSE THEIR LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051337November 29, 2017
ELECTRICAL SYSTEM
WE WERE IN MOTION AND THE CAR SUDDENLY DIED COMPLETELY. WE WERE LATER TO LEARN THAT THE BODY CONTROL MODULE (BCM) HAD SHORTED OUT. WE LEASED THE CAR BRAND NEW AND HAD ONLY HAD IT FOR THREE MONTHS WHEN THIS OCCURRED. THANKFULLY WE WERE NOT IN A BUSY ROAD WHEN IT HAPPENED, OTHERWISE WE COULD HAVE BEEN KILLED. ON TOP OF THIS, THE CHEVROLET DEALERSHIP TO WHERE THE VEHICLE WAS TOWED TOLD US THAT IT WAS NOT COVERED UNDER WARRANTY AND REQUIRED US TO PAY TO REPLACE THE BCM (INITIALLY THEY QUOTED AROUND $700, BUT THEN AFTER WE COMPLAINED, THEY SAID THEY'LL "SPLIT IT WITH US" AND REDUCED IT TO AROUND $350).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048869November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CHEVROLET OF DOVER, 1450 S DUPONT HWY, DOVER, DE 19901) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050923November 28, 2017
AIR BAGS
TAKATA RECALL IT HAS BEEN 18 MONTHS SINCE I FIRST RECEIVED NOTIFICATION THAT THE AIRBAGS IN MY VEHICLE, DESIGNED TO KEEP ME SAFE, MAY BE DEFECTIVE TO THE POINT OF CAUSING SERIOUS INJURY OR DEATH. THERE IS STILL, 18 MONTHS LATER, NO SOLUTION TO THIS ISSUE. THIS IS A SERIOUS BREECH OF SAFETY AMOUNTS TO NEGLIGENCE. TAKATA HAS SINCE FILED BANKRUPTCY. CHEVROLET/GM HAS NOT FULFILLED THEIR OBLIGATION TO PROVIDE A VEHICLE THAT DOES NOT POSE UNDUE AND INCREASED RISK OR DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050979November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RK CHEVROLET, BRIDGETON, NJ, 856-696-8400) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048481November 26, 2017
UNKNOWN OR OTHER
CRACKED DASHBOARD IS DANGEROUS IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048367November 25, 2017
SEATS
THIS PROBLEM CONCERNS A 2004 CHEVROLET SUBURBAN. THE SEAT HEATER SWITCH, LOCATED ABOVE THE DRIVER'S DOOR ARMREST, TURNS ITSELF ON WHEN THE CAR IS OPERATING. THE HEATED SEAT BECOMES EXTRAORDINARILY HOT RAPIDLY AND IT IS DIFFICULT TO TURN OFF - EVERY BUMP AND JAR IN THE ROAD TURNS THE LIGHT AND THE SEAT BACK ON. THE LIGHT'S LOCATION WHICH INDICATES THE OPERATION OF THE HEATED SEATS IS DIFFICULT TO SEE AS WELL - ESPECIALLY WHEN THE SUN IS STRONG & I'M WEARING SUNGLASSES. LOOKING DOWN AND AWAY FROM THE ROAD AND TRAFFIC IS FAIRLY DANGEROUS. THIS DISTRACTION COULD EASILY EVOLVE INTO AN ACCIDENT AS THE DRIVER IS CONSTANTLY TRYING TO TURN THE HEATED SEAT OFF. I HAVE HAD THIS ITEM "REPAIRED" ONCE, YET THE PROBLEM CONTINUES. THE MOST MEMORABLE MOMENT WAS TRYING TO DRIVE IN A TORRENTIAL RAINSTORM ON THE INTERSTATE. I PULLED OVER FOR SAFETY BEFORE I TRIED TO TURN OFF THE LIGHT. THE MINUTE I PULLED BACK ONTO THE INTERSTATE, THE HEATED SEAT TURNED ITSELF BACK ON AND STAYED ON FOR THE NEXT 250 MILES. I KNOW I AM NOT THE ONLY PERSON WITH A 2004 SUBURBAN THAT SUFFERS FROM THIS PROBLEM. WE HAVE TAKEN THE FUSE OUT OF THE CAR THAT CONTROLS THE HEATED SEATS, BUT THAT ALSO AFFECTS THE ABILITY TO READJUST THE SEAT POSITION FOR THE INDIVIDUAL DRIVERS. THE HEATED SEAT DISTRACTION COMBINED WITH THE LOCATION OF THE SWITCH ARE DEFINITELY A SAFETY ISSUE AND SHOULD BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048260November 24, 2017
AIR BAGS
TAKATA RECALL - WAS MADE AWARE THAT AIRBAG IS RECALLED BUT PARTS HAVE NOT BEEN MADE AVAILABLE FOR MANY MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048296November 24, 2017
AIR BAGS
WITHOUT ANY IMPACT OR ANY OTHER STRESS WHATSOEVER, A CRACK HAS APPEARED AT THE FRONT LEFT CORNER OF THE PASSENGER AIRBAG AND EXTENDS DIAGONALLY TOWARD THE WINDSHIELD FOR SEVERAL INCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048297November 24, 2017
UNKNOWN OR OTHER
THE CHEAP, WEAK, PLASTIC PARTS INSIDE OF THE HANDLES IN THE DRIVER SIDE AND PASSENGER SIDE ARMRESTS HAVE BROKEN AND ONLY THE FLIMSY RUBBERY HANDLE REMAINS BUT THE INSIDE STRUCTURES HAVE BROKEN TO BITS AND FALLEN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048298November 24, 2017
AIR BAGS
TAKATA RECALL NO GM DEALER IS ABLE TO REPLACE IT. EACH ONE IS SAYING THAT THERE IS NO REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048159November 23, 2017
AIR BAGS
TAKATA RECALL-NOTIFIED THE DEALER AND WAS TOLD THERE WAS NO KNOWN TIME FRAME FOR REPLACEMENTS. THAT WAS ABOUT 6 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048173November 23, 2017
SERVICE BRAKES, ENGINE
PURCHASED SUBURBAN FROM ALM IN UNION CITY ON 10/05/17 ON 11/04/17 THE BRAKES STARTED TO MAKE NOISE WHEN COMING TO A STOP. ON 11/06 THE BRAKES WERE MAKING ALOUD SCRUBBING SOUND WHEN STOPPING HAD TO GET BRAKES DONE AND WHEN THE MECHANIC SAW THE ROTORS THEY WERE RUSTED AND ALSO NEEDED TO BE CHANGED BUT HE COULDN'T DUE TO THE CONDITION THEY WERE IN MADE IT IMPOSSIBLE RETURNED TO ALM ON 11/7 FOR THEM TO DO THE I OWE WORK AND I WAS TOLD THEY WOULD CHECK THE ROTORS IT NEVER HAPPENED AND WAS THERE FROM 10AM TIL 7 PM. I SPOKE WITH THE SERVICE MANGER AND HE WAS GOING TO CALL BACK TO SET UP ANOTHER APPOINTMENT. ON 11/9 THE ENGINE OIL LIGHT CAME ON SAYING ENGINE OIL LOW ADD OIL 48% REMAINING. PUT A QUART IN AND MADE APPOINTMENT AT SUPERIOR CHEV TO HAVE OIL CHANGED. AT THAT TIME THE TECHNICIAN SAID THERE WERE QUITE A FEW RECALLS SO JUST MAKE ANOTHER APPOINTMENT AND HAVE OIL CHANGE AND RECALLS DONE HOWEVER HE PROCEED TO CHECK THE OIL AND EVEN WITH THE QUART ADDED THE DIPSTICK CAME BACK DRY. SHOCKED NOT WANTING TO BELIEVE THAT ALM HAD NOT ONLY FAIL TO FIX THE BRAKES THEY DIDN'T EVEN CHANGE THE OIL, BRAKES ARE A SAFETY ISSUE CARS GO THROUGH A PID AND THINGS OF THIS NATURE ARE CORRECTED BEFORE PUTTING INTO INVENTORY. MY FAMILY AND I COULD HAVE BEEN SERIOUSLY HURT DUE TO THE NEGLIGENCE OF ALM. I HAD NOT EVEN REACH THE FIRST PAYMENT AND ALL THIS HAPPENING. AND THE SERVICE MANAGER NEVER CALLED BACK . I HOPE THAT ATLANTA LUXURY MOTORS WILL BE INVESTIGATED ABOUT WHAT THEY DO PRIOR TO PUTTING CARS IN THEIR INVENTORY AND PEOPLE COME IN TRUSTING THAT THEY ARE SAFE WHEN FINANCING A AUTOMOBILE AND HAVE TO PAY 5YRS ON AND IT STARTS OFF WITH SAFETY ISSUES. THERE IS NO WAY THEY COULD HAVE DONE PID OR THEY DID AND JUST IGNORED WHAT THEY SAW. I REALIZE THE SUBURBAN WAS USED BUT SAFETY SHOULD BE A CONCERN OF THE SELLER AS WELL AS THE BUYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047762November 21, 2017
AIR BAGS
TAKATA RECALL: CHEVROLET HAS FAILED IN A TIMELY MANNER TO REPLACE MY DEFECTIVE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047774November 21, 2017
AIR BAGS
TAKATA RECALL - HAS NOT BEEN FULFILLED. AIRBAGS ARE STILL UNSAFE AND POTENTIALLY A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047837November 21, 2017
AIR BAGS
AN AIRBAG ICON WARNING LIGHT KEEPS APPREARING AND DISAPPEARING ON THE DASHBOARD. THIS HAS BEEN GOING ON FOR A COUPLE OF YEARS. I BELIEVE THAT THERE IS A DEFECT IN THE AIRBAG SYSTEM BUT MY VEHICLE DOES NOT APPEAR TO HAVE A RECALL AS OF NOW. THIS HAPPENS ALMOST EVERY WEEK AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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