Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11655597April 19, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I received an alert to service the sideview sensors. Also, the sideview alert keeps flashing in the side mirrors even when there's no vehicle present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655024April 16, 2025
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Side Blind Zone Alert (SZBA) system continues to be an issue with this vehicle. Sensing module(s) on inner left or right side of bumper cover fail due to water intrusion. When sensing module fails, "Service Side Detection System" message will appear on driver information center on instrument cluster. General Motors has previously issued a special coverage "N172097060", which is available on NHTSA website. As indicated in the special coverage document, if the issue is ignored, "the condition could result in the corruption of LS GMLAN that may result in the loss of some driver interface functions such as cluster, infotainment, displays, chime, and passenger presence detection (passenger airbag could be suppressed). Within approximately 30 days of the "Service Side Detection System" message, while driving, instrument cluster speedometer and tachometer went dead, and airbag warning system notification, anti-theft system, tire pressure monitoring system all illuminated. In addition to no speedometer reading, vehicle ignition/security interlock was causing vehicle to run rough. Vehicle would not immediately restart after shutting vehicle off. This is the 4th time a SBZA sensing module has failed on this vehicle. First failure was replaced under factory warranty, second failure was replaced under special coverage N172097060, third failure was replaced out-of-pocket. Contacted General Motors/Chevrolet, and they are not interested in providing continued coverage of the issue, which is a known issue, and likely a design defect, as the design was changed for later model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654813April 15, 2025
POWER TRAIN
The contact owns a 2015 Chevrolet Impala. The contact stated while driving approximately 70 MPH, the transmission was slipping and unexpectedly downshifted to a lower gear. The contact stated that the vehicle violently shuddered. The contact stated that the check engine and stability control warning lights were illuminated. The contact stopped the vehicle due to the shaking and shuddering and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the Transmission Control Module and a wiring harness needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred two more times. The contact had taken the vehicle to the same dealer, and the TCM was replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653691April 9, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Service side detection system came up on the display while driving on the freeway at 65MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653031April 6, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Side detection system failure. I have had 3 harness replacements on driver side. 2 harness replacements on passenger side, and a module replacement just 2 years ago. This failure causes my instrumentation to shut off, turn signals not work, and shuts off cruise control when in use. I have read outher more extreme cases like engine compartment fires or car shutting off while driving. I believe all these should be considered safety issues. I have owned this vehicle since new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651689March 31, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it and they wanted another 200 dollars. I complained to the seller of this vehicle, and he agreed to waive these 200 dollars. When it was rechecked, it was found out that it actually had to replace the wheel barring's on the front. It was around a 2,000$ job I have the receipts, and I actually didn't pay for anything at the time due to warranty. I also have been up to date with transmission oil, engine oil, fuel injectors, etc to keep the car running smooth. As of 01/2025 I started having issues with the transmission, the gears were very jumpy and very unsafe to drive. I called the dealership and i was told the warranty had a expire a month before. I had to call the bank to find out this telephone number since the dealership never responded back. the number I was looking for was the warranty which my contract that was given from the dealership coincidence didnt have it. I had to reach to the bank and ask for a new contract. I called them and was denied due to the time that has past and was out of luck. I took it to a mechanic for a transmission rebuilt and cost me 3,000 which im still paying off right now. It was repair around [XXX]. Now I have an issue with the power steering. I also have a check engine light now. I am in the process of taking it to the transmission job to look at it but most likely wont get fix. I now have to invest around another 1,500+ for these new jobs. I dont have that much now and its costing me a lot of headaches pain money and time and many more things. GM wont do anything about it and I still have to pay550 a month for this vehicle. IDK.HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649202March 19, 2025
AIR BAGS
The contact owns a 2014 Chevrolet Impala. The contact stated that the front passenger's side seat belt audible chime was sounded, and the message "Air Bag ON" was displayed while the front passenger's side seat was unoccupied. The vehicle was taken to the dealer, where the calibration-learning error was corrected by preconditioning the empty seat and resetting the seat zero-value in the electronic control unit. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 15V465000 (Air Bags); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided because the VIN was not included in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647831March 12, 2025
ELECTRICAL SYSTEM
The contact owns a 2015 Chevrolet Impala. The contact stated that while her mother was starting the vehicle, there was an abnormal plastic burning odor and smoke entering the vehicle through the air vents on the center console. The contact stated that a neighbor assisted and became aware that the sun visor vanity mirror on the driver's side was melted off the visor. There was no fire. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 130,733.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647855March 12, 2025
POWER TRAIN
The contact owns a 2017 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the check engine warning illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed failures with the catalytic converter and transmission oil cooler hose. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647517March 10, 2025
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
My steering wheel tripping , my brake light , my parking gear is triggered , stabilizing system and air bag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647518March 10, 2025
UNKNOWN OR OTHER
My transmission as well -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647219March 9, 2025
ENGINE
Transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645483February 28, 2025
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated that while his wife was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact's wife was able to drive to the residence before the steering wheel seized. The "Service Power Steering, Drive with Care" messages were displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645235February 27, 2025
AIR BAGS
The contact owns a 2009 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645159February 26, 2025
AIR BAGS, SEATS, SEAT BELTS
passenger front seat presence sensor says someone is sitting in the seat even when empty. also seat belt warning light and audible alert is affected. I occasionally have four small children In the vehicle which is concerning because the airbag could go off when a child is sitting in the front seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644539February 24, 2025
POWER TRAIN
The contact owns a 2018 Chevrolet Malibu. The contact stated that while driving at various speeds, the vehicle hesitated or jerked while depressing the accelerator pedal, with an abnormal humming sound coming from the vehicle. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while in reverse(R), the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642382February 12, 2025
ENGINE
Catalytic converter cracked and is a huge problem with these cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640271February 3, 2025
ENGINE
It rumbles when I start my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639809January 31, 2025
ENGINE
My vin should have been included in this: N182186881-01 - Special Coverage Evaporator Core Icing, Leak Revised Warranty section I have had the issue for many years due to not receiving the notice. The car leaks, hisses, smokes and does not cool at all. I was told I must only take it to them for 250 diagnostic but they also said it was a havoc reprogramming that cost the 2,500 to fix. I have a estimate from a triple a recommended mechanic that says its the evaporator coil. My miles just hit 80,000 but its been going on for years because I haven't had the money to fix it and make payments. Chevy arbitrator states the miles are low and the dealer i bought it from, Conly in Brighton Michigan, should put my vin on the recall list. They say they don't know how/will not. The arbitrator didn't give me on digit for her call back extension. I do have proof of the car having no air at 49,000 miles when a mechanic couldn't find the issue because it was to far down in the car. I don't trust taking the car to them after being diagnosed without seeing the car. BBB auto said I exceeded milage but i wouldn't have if I would have been informed asap My vin should have been in the recall. I have the same make and type of car. Why did they exclude me? I hardly drive the car and was an essential employee . everything was closed I was in the year allowed and under the miles if I would have got the notice Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639349January 29, 2025
STEERING:ELECTRIC POWER ASSIST SYSTEM, STEERING
The contact owns a 2018 Chevrolet Impala. The contact stated that while attempting to straighten the wheels while in the driveway, the contact discovered that the steering wheel was inoperable. No warning light was illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the power steering electrical motor and steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,473.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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