Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11695820October 27, 2025
ENGINE
The contact owned a 2015 Chevrolet Impala. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front of the vehicle had caught fire. The fire was extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a mechanical malfunction of the vehicle. The vehicle was consumed by the fire. A police report was not filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 172,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11695515October 24, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I previously owned a 2011 Buick Regal and now have a 2014 Chevy Impala. Both vehicles have had a Stabilitrack warning come up. Both vehicles experienced the same issue. The car seemed to jerk, lag in speed, cannot accelerate over 40mph. The Regal was diagnosed with an electrical/wiring issue. The Impala was diagnosed with a failed Transmission Control Module. We now have a 2016 Impala and the same issue and warning lights have appeared. That’s 3 vehicles we’ve owned from GMC with the exact same issue. This can’t be a coincidence and should be looked into. There are hundreds, if not thousands, of more consumers on forums experiencing the exact same issue. This should be recalled! Imagine the possibilities of danger this can cause when on the interstate and can’t accelerate over 40mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694490October 20, 2025
STEERING
Power steering assist drive with care warning popped up on dash. Took the vehicle to the dealership and they said the power steering gear failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694421October 19, 2025
STEERING
Loss of power steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692216October 8, 2025
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
The unibody of this vehicle has become completely rusted/rotted to where the car is undriveable. This has been inspected by a service center, and I was told it is dangerous and beyond repair. I am sick about this, as there are MANY other makes of vehicles older than mine that do not have this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690540September 30, 2025
ELECTRICAL SYSTEM
Smelled an odor of burning wires when using rear defroster. Defroster then stopped working. After further troubleshooting I observed the wire pigtail under the front passenger door was charred and burned. The pin inside the harness that was burned was the rear defroster. After further research I found this is very common for the Chevy impala. However no recall existed. I feel it is a fire risk due to the fact that the wires over heated enough to melt and char the plastic surrounding the electrical pin within the harness. Pictures was taken of the damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689600September 25, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL
I bought a used car as is for $6700.00 and was told that the car was nothing wrong with it but within the first month 07/02/25 the car has been to 3 different shops and in the shop 5 different times all due to brake problems since I bought the car I have had to replace both front calipers and rotors brake pads wheel bearings and on the back both brake pads plus new tires and it's still not fixed the ABS traction and stability lights are on i could of caused a wreck I only drive it to the store with the money I had paid for the car putting it in a shop I shouldn't of had to do they sold me a dangerous car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11689100September 23, 2025
ENGINE, ELECTRICAL SYSTEM
I have about 08/1825 had the throttle body replaced on my vehicle which assisted with the problem temporarily. Then the problem started again 09/20/25 the car act like it’s stalling while driving and can’t see what hear the vehicle is in. The car is not getting any signal to the engine as I have been advised the TCM is faulty. There was a code of U0101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687566September 16, 2025
AIR BAGS
On 11/20/2024, the Chevrolet dealership diagnosed the problem as a short in the passenger presence sensor airbag module under the passenger seat. For more than a year, the airbag warning light has almost always been on. On just a few occasions in the past year or two, the airbag light has turned off, usually corresponding with a change in the humidity. I understand that there was a recall for this very same (moisture-related) airbag problem in other GM vehicles some years ago. I think we have the exact same problem here, and that my car should be included in the recall. Note well, this year there was an airbag recall covering a 2007 Nissan Versa, a much older car. It seems that airbag recalls can apply to cars 18 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687573September 16, 2025
AIR BAGS, SEATS
Passenger side front seat. When occupied, airbag sensor located inside the seat is malfunctioning. My husbands safety is at risk when he's in the car. He tries moving the seat up, back, etc. Sometimes works and the airbag sensor works. We are fearing that if there were any accident or need, that his life would be in danger if the airbag didn't deploy. This shouldn't be at the consumers expense as this is a safety issue. This has been ongoing for over 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686691September 11, 2025
SEAT BELTS
The contact owns a 2007 Chevrolet Impala. The contact stated while the vehicle was parked, the seat belt buckle failed to latch securely. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685539September 7, 2025
SEAT BELTS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685324September 5, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 40 MPH, the vehicle suddenly decelerated to approximately 20 MPH, and the instrument panel went black. The contact stated that the vehicle lost power steering functionality, and then lost motive power and stalled. The contact was assisted by persons nearby to push the vehicle to the side of the road. The vehicle was towed to a mechanic, who was unable to determine the cause of the failure. The vehicle was towed to the dealer, but was not diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684981September 4, 2025
SERVICE BRAKES
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680976August 15, 2025
STEERING
The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at 65 MPH, the steering wheel started to feel loose. There was no warning light illuminated. The contact continued driving and the steering wheel tightened with the "Service Power Steering - Drive with Care," message displayed. Due to the failure, excessive force was needed to steer the vehicle. The contact called her husband to meet her for assistance. The contact's husband arrived and was able to drive the vehicle to a dealer. While at the dealer, the vehicle was diagnosed with a defective power steering gear module. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679731August 11, 2025
STEERING
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection DI1 Multi-Point inspection 716106 CPC B C/S veh is hard to steer at times- acts like it has no electric steering ADV cause: DTC O800 power steering control module low voltage, found while battery sitting over TP test dead cell and low cca 185/535cca EGO1 drivability test 716106 CPC $69.95 1 88866309 $190.00 New Battery Final charge: $317.44 No hard steering for a while, and now at 7,500 + or - miles hard steering is back and becoming harder to steer at times, especially if breaking. I have been to the dealer more often and had wait for the a while to get checked in and by the time he gets to me and someone to drive my car the steering is back to normal again. They told me that without a dash or ODB reading there is nothing they can do. 5 years same problem and never know when it will happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679042August 7, 2025
AIR BAGS
The contact owns a 2018 Chevrolet Impala. The contact stated that recently, the driver’s side air bag deployed while the vehicle was parked and unattended overnight. Prior to the failure, the air bag warning light had illuminated while driving. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678231August 4, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Blind spot detector is causing the driver interface to display false alarms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678241August 4, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the shade of the sunroof started to detach, and the sunroof shade started lowering from the sunroof of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678344August 4, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Impala. The contact stated while reversing slowly, the brake pedal was depressed; however, the vehicle failed to respond as needed and continued rolling backwards. The contact stated that excessive force was needed to depress the brake pedal to stop the vehicle. The contact stopped and shifted to drive(D), and with the brake pedal depressed, the vehicle started to roll forward. The contact was not able to stop the vehicle. The contact steered the vehicle to the right to avoid crashing into the building. The contact stated that the vehicle jumped a curb and crashed into a signpost, preventing the vehicle from driving into the restaurant. The contact stated that the vehicle was driving very slowly during the failure. The contact stated there was no warning light illuminated. The center of the front bumper was dented, the center of the grill was cracked, and the hood was dented. The contact was not injured. The contact stated that the Police arrived at the scene and wrote a report however, the contact was not provided the report or the report number. The vehicle was towed to the residence. The contact had taken the vehicle to an independent mechanic to be diagnosed and it was determined that the ABS module needed to be replaced. The vehicle was also taken to an Auto Zone and the diagnostic machine retrieved DTC for Low Voltage in the ABS module and the message “Control Module Communication BUSS Off”. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 18V576000 (Service Brakes, Hydraulic). The manufacturer was not informed of the failure. The failure mileage was 122,690.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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