Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11302376January 27, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARING LIGHT ILLUMINATED WITH AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (RON CRAFT CHEVROLET 4114, I-10, BAYTOWN, TX 77521 (281) 839-2586) BUT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V465000(AIRBAGS) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 141,536. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302163January 27, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE GEARS LOCKED WHEN TRYING TO SHIFT INTO THE DRIVE POSITION. THE CONTACT STATED THAT THE TRANSMISSION HAD TROUBLE SHIFTING INTO SECOND GEAR. THE VEHICLE WOULD MAKE A HIGH PITCH SOUND, JERK VIOLENTLY AND FINALLY SHIFT INTO THE GEAR. THE CONTACT WOULD HAVE TO DRIVE REAL SLOW IN ORDER TO GET GOING AND THE VEHICLE LOST POWER GOING UP HILLS. THE DEALER H & H AUTO SALES (1007 E STUART DR, GALAX, VA 24333 (276) 236-7300) STATED TO BRING THE VEHICLE IN BUT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER HAD ALREADY FIXED THE ABS SYSTEM AND THE ACCELERATOR PEDAL. THE VEHICLE ALSO HAD LEAKY VALVE COVERS AND HAD BEEN TO THE DEALER MULTIPLE TIMES. THE VEHICLE WAS SOLD TO THE CONTACT WITH A RECALL THAT HAD TO BE REPAIRED. THE REPAIR WAS DONE AT THE DEALER JEFF JOHNSON CHEVROLET (2533 CARROLLTON PIKE, WOODLAWN, VA 24381 (276) 779-4620). THE MANUFACTURER HAD NOT BEEN CALLED YET. THE FAILURE MILEAGE WAS 183,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302081January 26, 2020
ELECTRICAL SYSTEM
THE WIRING UNDER THE GEAR SHIFTER BROKE CAUSING THE IGNITION CYLINDER TO NOT TURN OFF SO YOU CAN'T REMOVE THE KEY WITCH IN TURN MADE THE CAR GO INTO THEFT MODE NOW IT WON'T START THE WINDOWS WON'T ROLL UP THE DASH LIGHTS WORK AND THE HORN BUT NOTHIN ELSE WORKS THE TRUNK WON'T OPEN IT WAS PARKED AT THE HOSPITAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301577January 24, 2020
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BATTERY WAS DRAINED DUE TO AN EMERGENCY WARNING LIGHT THAT REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF. THE EMERGENCY LIGHT BY THE RADIO SYSTEM COMES ON AND DRAINS THE VEHICLE'S BATTERY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL CLICKING SOUND IN THE STEERING. THE CONTACT STATED THAT THE POWER STEERING BECAME INOPERABLE WHILE ATTEMPTING TO PARK THE VEHICLE. THE DEALER PERFORMANCE CHEVROLET (3222 BEVERLY PIKE, ELKINS, WV 26241, (304) 591-1077) STATED THE DIAGNOSTIC FEE WAS $100 PER HOUR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 134,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301615January 24, 2020
ELECTRICAL SYSTEM
SIDE DETECTION LIGHTS DON'T WORK AND FOLLOWED ALL THE IDEAS TO MAKE THEM WORK OTHER THAN REPLACING THEM.WAS GOING DOWN THE ROUND AND WAS GOING TO MAKE A TURN AND THE LIGHTS WEREN'T WORKING. THE NEXT TIME THEY WORK ,NOW THERE OUT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301723January 24, 2020
ELECTRICAL SYSTEM
WHILE DRIVING IN TOWN- SIDE DETECTION MESSAGE APPEARS ON DASH. LEFT SIDE DETECTION INDICATOR STAYS ON. VEHICLE TAKEN TO DEALERSHIP FOR SERVICE. SERVICE TECHNICIAN INFORMS ME THE DETECTION MODULE IS CORRODED, LIKELY FROM MOISTURE. THE STATEMENT READS TWO "MISCELLANEOUS BODY ELECTRICAL- REPAIR" RECOMMENDATIONS TOTALLING $1104.91. I CAN NOT AFFORD THIS. I ASK IF WE CAN DISABLE OR TURN OFF THE SENSOR AND I AM TOLD NO. I ASK IF NEGLECTING TO REPLACE THE CORRODED MODULE CAN CAUSE FURTHER DISRUPTIONS WITH THE VEHICLE, INCLUDING SAFETY SYSTEMS, AND I AM TOLD YES, IT CAN. THIS IS OUTRAGEOUS. THE MODULE SHOULD NEVER BE MADE IN A WAY WHERE IT IS SUSCEPTIBLE TO WATER DAMAGE, ESPECIALLY GIVEN ITS PLACEMENT IN THE REAR BUMPER. THIS IS NEGLIGENT DESIGN AND COMPLETE DISREGARD FOR SAFETY, THE USER, OR THE PRODUCT. I HOPE I HAVENT LEFT ANYTHING IMPORTANT OUT. I AM TRYING TO BE FACTUAL AND KEEP MY FRUSTRATION ASIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301728January 24, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
WELL THE CODE WAS TELLING ME TO REPLACE THE IGNITION SWITCH. THE CURRENT ONE IS RATHER LOOSE AND DOESN'T TURN OFF ALL THE WAY WITH OUT A LITTLE EXTRA WHICH HAS BEEN CAUSING OTHER ELECTRICAL ISSUES. AND NOW MY STEERING WHEEL IS LEANING AND PULLING TO THE LEFT OUT OF NOWHERE. AND THESE ALL HAPPEN SITTING STILL OR MOVING. NOT SO BAD ON THE HIGHWAY BUT CITY STREETS ARE HELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301403January 23, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK SERVICE NOTIFICATION ON DASH APPEARED ALONG WITH LOST POWER STEERING, ABS LIGHT AND TRACTION CONTROL LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301230January 22, 2020
STEERING
LOSS OF POWER STEERING ASSIST AND A "SERVICE POWER STEERING" MESSAGE. LOSS STARTED UPON START-UP IN MORNING AND CONTINUED THRU 25 MILE COMMUTE TO WORK. EIGHT HOURS LATER CONDITION WAS GONE AND ALL SYSTEMS NORMAL FROM START-UP TO RETURN COMMUTE HOME. DURING LOSS OF ASSIST CAR WAS EXTREMELY DIFFICULT TO STEER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301038January 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT AT 81,000 MILES, THE CATALYTIC CONVERTER FRACTURED AND WAS REPLACED AT PATRIOT CHEVROLET BUICK GMC DEALER, (4401 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240, (270) 886-1207) HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A LOUD NOISED COMING FROM THE MOTOR AND EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE CATALYTIC CONVERTER WAS FRACTURED. THE SAME DEALER WAS CONTACTED AND THE VEHICLE WAS TAKEN TO THE SAME DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS THEN REFERRED TO A GMC DEALER FOR A DIAGNOSTIC TEST. A CASE WAS FILED BY THE MANUFACTURER. THE VEHICLE WAS TAKEN THE AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301100January 22, 2020
AIR BAGS
DUE TO INCLEMENT WEATHER, VEHICLE WAS PUT INTO A DEEP DITCH HITTING A TREE STOPPING IT COMPLETELY AND THE AIRBAGS DID NOT DEPLOY. THE REAR END OF THE VEHICLE WAS CATAPULTED INTO THE AIR AND RETURNED TO THE GROUND QUICKLY AFTER. THE VEHICLE WAS IN MOTION HEADED FOR A TEE INTERSECTION WHERE THE DITCH WAS LOCATED ACROSS THE TEE INTERSECTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300883January 21, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CONCERNING THE 2016 CHEVROLET IMPALA TRUNK, THERE WERE SEVERAL OCCASIONS OF THE TRUNK BEING FOUND OPENED ON IT'S OWN WHEN NOT IN USE. RECENTLY, THE TRUNK WILL NOT CLOSE OR WILL NOT OPEN. I'VE PURCHASED FUSES TO NO AVAIL AS THEY CONTINUE TO BLOW. CONTACTED CHEVROLET CUSTOMER CARE, THEY LIED AND SAID NO COMPLAINTS HAD BEEN RECEIVED ON ANY MODELS SINCE 2000. THERE ARE AT LEAST 2 OTHER COMPLAINTS ABOUT THE TRUNK ON THE NTHSA SITE. CHEVROLET (ROB) INFORMED ME MY COMPLAINT IS NOW IN THEIR RECORDS. CONCERNING THE ELECTRICAL SYSTEM, DOORS COULD BE HEARD CLICKING WHEN NOT IN USE. MY BATTERY HAS DRAINED SEVERAL TIMES DUE TO EROSION. I PURCHASED NEW CABLE WHICH WORKED FINE FOR SOME MONTHS BUT THEN HAD TO PURCHASE NEW BATTERY. THESE ARE OBVIOUS ISSUES GM SHOULD ADDRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300986January 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING ON THE HIGHWAY AND RECEIVED THE FOLLOWING MESSAGE, SERVICE STABILITRAK - REDUCED ENGINE POWER. THIS HAS COME UP A FEW TIMES. THIS TIME THOUGH WHILE STILL DRIVING MY ENGINE POWER WAS GREATLY REDUCED WITH THE ERROR, "STARTER DISABLED, SERVICE THROTTLE". THIS LED TO A DRASTIC DECREASE IN SPEED WITH ZERO CONTROL OVER THROTTLE AND MOVED TO THE SHOULDER AND THE CAR ROLLED TO A HALT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300264January 19, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE TRACTION CONTROL LIGHT AND THE ABS LIGHT CAME ON AT THE SAME TIME AND ITS SAYING SERVICE TRACTIONCONTROL SYSTEM/SERVICE STABILATRAK SYSTEM AND ALSO SERVICE ASSITED BRAKE CONTROL SYSTEM I DID SOME RESEARCH AND I FOUND OUT THIS IS A COMMON PROBLEM WITH THESE CARS AND SHOULD BE ADDRESSED BY GM TO BE FIXED AT THEIR COST NOT MINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300008January 17, 2020
AIR BAGS
THE "SERVICE AIRBAG SYSTEM" LIGHT CAME ON AND I WAS TOLD THAT THIS IS A DEALERSHIP ONLY PROBLEM AND THE DEALERSHIP WANTS $130.00 JUST TO CHECK IT OUT. BEING A SAFETY ISSUE AND A DEALERSHIP FIX ONLY PROBLEM I FEEL LIKE I SHOULD NOT HAVE TO PAY FOR ATTENTION TO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300027January 17, 2020
ENGINE, VEHICLE SPEED CONTROL, STEERING
THE CAR IS NOT DRIVING SMOOTH. THE CAR IS HAVING MULTIPLE PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299505January 15, 2020
AIR BAGS, SEAT BELTS, SEATS
I WAS DRIVING AT NIGHT COMING TO A SUDDEN FALL OUT OF NOWHERE IT WAS THICK PUT MY BRAKES ON THE SLOWDOWN NEXT THING YOU KNOW I'M COMING UP ON THE TREE I LOOKED AT THE SPEEDOMETER 45 MILES AN HOUR BEST TO TRY TO HIT IT HEAD-ON BUT IT'S GOING UP INTO A HILL SO. TO THE RIGHT SIDE OF THE BUMPER PASSENGER SIDE PUT A CHAIN ON THE BUMPER TO THE TREE SO I CAN PULL THE BUMPER OUT OF MY TIRE AND PULL MY TRUCK TO SAFETY AND PARKING LOT CROSS STREET AND CALL TOW TRUCK THE TRUCK FRAME WAS BENT 2 IN OUT OF FRAME I HAD A COUPLE BODY SHOPS LOOK AT IT I'LL GET THAT ESTIMATES BUT A LOT OF DAMAGE SWITCH ON FIXING UNLESS YOU FIND SOMETHING WRONG MY BRAKES WHICH I THINK THERE IS KNOWING MY LUCK I GOT ONE OF THOSE BRAKE SENSORS YOU RECALLED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11299432January 14, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A TRACTION CONTROL LIGHT ON, ALSO THE ABS LIGHT IS ON, AND I GET A STABILITRACK WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299084January 13, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I TURNED THE KEY IN MY CAR TO START IT, THERE WAS A VERY LOUD POP AND THE ENGINE STARTED SMOKING. THE ENGINE THEN CAUGHT FIRE AND IS TOTALLY DESTROYED. THIS CAR HAD BEEN USED 2 DAYS PRIOR WITH NO ISSUES, NO SAFETY LIGHTS ON, NO ISSUES DRIVING AND IT STARTED FINE THAT LAST TIME IT WAS DRIVEN. THE FIRE DEPARTMENT HAS SENT ME A REPORT ON THE CAUSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11298571January 11, 2020
AIR BAGS
THIS SAME PROBLEM OCCURRED ON OUR PREVIOUS 2009 CHEV IMPALA, IN THAT THE "SERVICE AIR BAG" MESSAGE STARTED SHOWING ON THE DIC INTERMITTENTLY, THEN CONSTANTLY. I AM FINDING MULTIPLE CASES OF CHEVROLET VEHICLES DOING THIS ON ONLINE FORUMS, WITH HIGH BILLS FROM CHEVY DEALERS, BUT THE PROBLEM IS NOT SOLVED. I AM ATTACHING A PHOTO OF THE DAMAGE FROM HITTING A DEER THAT DID NOT DEPLOY AIRBAGS ON OUR PREVIOUS 2009 WAS TOTALED. WE JUST PURCHASED ANOTHER 2009 BECAUSE WE LOVE THE DESIGN OF THE CAR, BUT AFTER DRIVING 4.5 HOURS HOME, THE VERY NEXT DAY WE ARE SEEING THE "SERVICE AIR BAG" MESSAGE ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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