Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11451155February 9, 2022
STEERING
Power steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451249February 9, 2022
STEERING, UNKNOWN OR OTHER
When making left turns the car will make a loud grinding noise and will stop momentarily; it says it is due to the traction control on the dash. It is extremely unsafe when making a turn while a car is coming and there's nothing you can do. Also while making left hand turns the wheel will sometimes lock and you can't manually move the steering wheel. You have to turn off the car and wait sometimes 10+ minutes then the wheel will unlock. Now when I go to start my car it starts shaking and making a loud noise and rev low. After about 1 minute it will completely turn off and it will say service Stabilitrak and service traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450996February 8, 2022
SEAT BELTS
The seat belt will not click in place. I have to push the release button several times to get the seat belt to click in place. It will release with no problem. It seem like something either came loose or broke off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451087February 8, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The electronic parking brake fails to disengage entirely from the rear brake pads causing them to become welded together. This results in extreme heat, excess brake dust, poor acceleration, and caliper / brake line (air) issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450828February 7, 2022
AIR BAGS
The contact owns a 2010 Chevrolet Impala. The contact stated while driving 30 MPH, she noticed the "Service Air bag System" warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air bag seat sensor and side-impact sensor to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The manufacturer informed that contact that her VIN was not included in NHTSA Campaign Number: 16V507000 (Air Bags, Electrical System). The failure mileage was approximately 137,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450878February 7, 2022
POWER TRAIN
I have a 2018 Chevrolet Premier Impala that has started skipping gears at 1st and 2nd while driving. The vehicle shudders when it changes gears. Took vehicle to dealer who informed me that the transmission needs to be replaced already. I haven't received any dash messages or vehicle warnings prior to noticing the transmission problem. I always kept the car properly serviced by the dealer for all routine maintenance requirements. I am the original owner of this vehicle. The car has under 100,000 miles. Dealer informs me that it will take at least a week before they can possibly get new transmission for vehicle. I may be without vehicle for at least 2 weeks minimum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450609February 5, 2022
AIR BAGS
AIR BAG LIGHT IS ON BUT NO DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449725February 1, 2022
AIR BAGS
The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light and the front passenger’s seat belt warning light illuminated with an audible beeping sound. The contact continued to drive the vehicle. The contact stated that the failure had been reoccurring while driving. The contact referenced NHTSA Campaign Number: 15V465000 (Air Bags). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449326January 28, 2022
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated while moving from being stopped at a traffic light, the vehicle shuddered and stalled while making a turn at an intersection. The contact stated that a message stating “Power Steering failure/Steer with Caution” was displayed on the instrument panel. The vehicle was restarted and driven back to the residence. The contact stated that the failure was intermittent. The vehicle was taken to an automotive store to be diagnosed; however, the mechanic was unable to retrieve a diagnostic trouble code. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448471January 22, 2022
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:STATUS INDICATOR LAMP/LIGHT
Air Bag Service message comes up on the information panel with the air bag light on. Did a diagnostic check showed passenger air bag. I reached under the seat and shook the wires the light and message went off, however the diagnostic check still showed the passenger air bag system. Found recall Number 16V507000. The dealer says my VIN is not in the recall however it seems I have the same problem the recall describs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448078January 19, 2022
STEERING
I was driving down the road at night and attempted a right hand turn when my power steering quit. The warning light on the dash came on. I almost got rear ended by cars coming from behind. I called the previous owner to see if they had ever had this happen. They stated it had happened once. They said they turned off the ignition and waited about 1/2 hour then cranked the car and the problem was solved. That’s what I did and it worked. Since this is an intermittent problem the service tech could not help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447296January 13, 2022
POWER TRAIN
Automatic transmission shifting problems. Shifting from starting to any kind of incline resistance, car can not shift through first 2 gears. Shaking, rumbling, check engine light flashing, engine bogs, car slows down, causing safety concerns. Had car checked at dealer. Reprogramed transmission. Did not fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447196January 12, 2022
ELECTRICAL SYSTEM
Heating and air conditioning actuators and/or blen door getting stuck so the air will not switch from cold to hot or hot to cold without pulling the glove box out and manually turning them by hand. Heater will blow hot air and then randomly switch to cold air. When it's cold outside, I cannot defrost my windows cause it gets stuck on cold air which impairs visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446658January 7, 2022
STEERING
While driving 45 mph, my car jerked and several lights came on in my dashboard including the light with the little wrench 🔧. In my dashboard, it displayed the message to check stabili track and steering power system and to drive with care. My car then started loosing power to accelerate. I had my vehicle towed to the dealership the next day and they stated that they cleared the codes but didn’t tell me what the codes were and they kept my vehicle for 5 days and said they couldn’t get the vehicle to act up. Now this issue has happened again and a message in my dashboard is saying to check the power steering and drive with care. I had no warning signs prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446686January 7, 2022
POWER TRAIN
The car was stopped at a stop sign, turned right onto the highway and the front wheels locked. The car would not move in any gear, even in neutral. A tow truck had to place front wheels on skids and drag onto the bed. The transmission repair shop never saw anything like it, all the gears on the trans axel were stripped smooth and metal fragments all over the inside of the transmission. Very dangerous situation if there would have been oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445839January 2, 2022
SEAT BELTS
Both front seat belts sometimes do not click when buckling up. Sometimes you have to reinsert the metal end into the buckle several times to get it to "click". If it doesn't click you can pull on the strap and it will come out causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445698December 31, 2021
POWER TRAIN
Vehicle jerks and shakes when I accelerate. Took to dealership stated torque issue in transmission. New transmission needed. Purchased Nov 2020 from same dealership only has 112500 miles. This should be recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444992December 26, 2021
POWER TRAIN, UNKNOWN OR OTHER
The manufacturer patented Stabilitrak system continues to fail on my vehicle. Initial ODI 114406439. Dealership charged $1,7832.15 to replace transmission control module (TMC) on 11/5/21. On 12/22/21 vehicle indicated the exact issue (Service Stabilitrak), took vehicle to same dealership, awaiting response. The car is not drivable when "Service Stabilitrak" is indicated as engine power is substantially reduced. GM technical service bulletin PIC5992A seems to apply to my issue. However, Chevrolet and the dealership says it does not apply, but continue to charge for engine light analysis and unnecessary, expensive repairs. Your assistance would be greatly appreciated. Vehicle is once again inoperable (3/4/22) due to this issue (service stabilitrak). Consumer stated almost $3,000 was spent with no resolution. Consumer stated vehicle fixed with used parts from a junk yard— new parts were not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444926December 24, 2021
WHEELS
The front wheel hub assembly fails after numerous replacements. The after-market parts do not resolve the problem. Thw assembly girnds and hesitates on right turns during acceleration. This causes hesitation and an unsafe manner when making turns, suddenly, or moving away from emergency vehicles. This is a flaw in the manufacturer with the wheel hub that must be addressed. Thousands of dollars in repairs. Safety is at risk when the vehicle hesitates on turns with oncoming traffic. The Dealer has inspected the part and several auto mechanics. The constant warning light in every case is the 'traction control' orange icon blinks when wheel grinds and hesitates. This will cause wear and tear to the sensor causing the ABS LIGHT, SERVICE TRACTION CONTROL, SERVICE STABILITRAK. Service documents attached from 3 mechanics and 5 warranty replacements in 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444839December 23, 2021
ENGINE
The contact owns a 2016 Chevrolet Impala. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that she was able to drive the vehicle; however, she noticed that smoke coming out of the exhaust pipe was dark blue. The contact stated that upon arriving at her residence, her husband depressed the OnStar On Demand Diagnostic button and the failure was diagnosed as an emission system failure. The contact notified the dealer of the failure and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 54,922. Consumer stated fluid leaking from underneath the car and steering noise coming from the steering wheel when turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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