Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10649205October 22, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE HAD 1 TURN SIGNAL SWITCH REPLACED DUE TO A WIRE THAT FRIED AND STARTED SMOKING CAUSING WHITE SMOKE TO COME OUT NEAR THE STEERING WHEEL. THE HIGH BEAM HEAD LIGHTS WERE STUCK ON THE ON POSITION KILLING THE BATTERY. THAT WAS LAST YEAR. THESE SWITCHES COST ABOUT 500.00 BC THEY ARE DEALER PARTS. NOW, 10/21/14 I WAS DRIVING DOWN THE ROAD AT NIGHT AND LOST MY LOW BEAM HEADLIGHTS. MECHANICS TELL ME SAME PROBLEM. I NEED ANOTHER TURN SIGNAL SWITCH REPLACED. I'VE BEEN DRIVING ON ONLY HIGH BEAMS NOW UNTIL I CAN AFFORD ANOTHER 500 BUCKS. TO EXPENSIVE FOR ME TO KEEP REPLACING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649212October 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES, WHICH FAILED TO RESPOND. THE CONTACT ALSO STATED THERE WAS A ABNORMAL ODOR. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649234October 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE PROPERLY. THE CONTACT MENTIONED THAT THE KEY WAS TAMPERED WITH IN ORDER TO START THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND FELT THAT THE REMEDY WOULD FAIL TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE. UPDATED 12/16/14*LJ UPDATED 01/15/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648106October 22, 2014
ELECTRICAL SYSTEM, AIR BAGS
2009 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL REPAIR. *TGW THE CONSUMER STATED THE RECALL WAS PERFORMED ON SEPTEMBER 15, 2014. HOWEVER, THE REPAIR ONLY LAST FOR ABOUT 10 MILES. THE DEALER STATED THERE WAS PROBABLY SOMETHING ELSE WRONG WITH THE VEHICLE. THE VEHICLE WOULD NOT STAY IN THE RUN POSITION WHICH RESULTED IN LOSS OF ENGINE POWER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648088October 22, 2014
ELECTRICAL SYSTEM
2004 CHEVROLET IMPALA. CONSUMER STATES VEHICLE HAS DIED SEVERAL TIMES WHILE DRIVING. *TGW THE CONSUMER STATED ON ONE OCCASION, HE WENT THROUGH SOME CONSTRUCTIONS, KNOCKED THE SIDE MIRROR OFF, AND CRACKED A WINDOW. THE VEHICLE ALSO RECEIVED SCRATCHES AND DENTS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10648107October 22, 2014
ELECTRICAL SYSTEM
2005 CHEVROLET IMPALA. CONSUMER WRITES IN REGARD TO GM RECALL #14350. * LD THE CONSUMER STATED THE VEHICLE LOCKED UP, SEVERAL TIMES. THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648115October 22, 2014
ELECTRICAL SYSTEM
CHEVROLET. CONSUMER IS WRITING IN REGARDS TO IGNITION SWITCH.* LD THE CONSUMER EXPERIENCED PROBLEMS WITH THE IGNITION SWITCH. HOWEVER, THE DEALER INFORMED HER, THE VEHICLE IDENTIFICATION NUMBER, WAS NOT INCLUDED IN THE RECALL. THE CONSUMER HAD THE IGNITION SWITCH REPLACED, AT A COST OF $ 338.94. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649272October 22, 2014
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE AIRBAG LIGHT WILL NOT GO OUT, THE STABILITY CONTROL LIGHT COMES ON AND THE CAR LOSES POWER AND THE ENGINE STARTS TO CUT OFF. I HAVE SENT MY CAR TO THE DEALERSHIP TWICE FOR THE SAME PROBLEM I HAVE EVEN CALLED THE CHEVROLET CORPORATE OFFICE. EACH TIME I GET A DIFFERENT ANSWER AS TO WHAT THE PROBLEM IS THE FIRST TIME. I WAS TOLD IT WAS SENSORS THAT NEEDED TO BE REPLACE AND THAT IT WOULD COST $1200. THIS TIME I WAS TOLD IT WAS THE SPARK PLUGS THAT IS CAUSING THE CAR TO SHUT DOWN AND THE COST WOULD BE AROUND $400 OR $500. THE FIRST SERVICE IN JULY MY RECEIPT SAYS THEY DID A MULTI-POINT INSPECTION WOULD THAT NOT TELL THEM MY PLUGS WERE BAD? MY CAR IS STILL AT FRIENDLY CHEVROLET IN DALLAS CAN YOU PLEASE HELP. MY DAUGHTER DRIVES THIS CAR AND SHE A HIGH RISK PREGNANCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649353October 22, 2014
ELECTRICAL SYSTEM
THE BATTERY WAS SHOWING A LOT OF CORROSION. IT WAS ALSO LEAKING BATTERY ACID. WE TOOK THE CAR TO A GARAGE IN FL. THE MECHANIC SAID GM HAD A REAL PROBLEM WITH THIS CAR AS THEY HAVE PUT THE BATTERY TOO CLOSE TO THE RADIATOR. THE BATTERY BECOMES EXCEEDINGLY HOT AND THE BATTERY IS DAMAGED. I TRIED TO WORK WITH GM ON THIS MATTER, BUT THEY HELD THE WARRANTY OF 6 YEARS ON THE BATTERY AND WHEN THE CAR WAS SOLD TO ME THE BATTERY WAS ONLY WARRANTIED FOR 3 YEARS.BECAUSE I WAS NOT SOLD THE BATTERY. GM WAS. I WENT TO ANOTHER PLACE TO GET THE BATTERY REPLACED. THE REPAIR MAN THERE TOLD ME IF THE BATTERY WAS NOT TAKEN CARE OF THE BATTERY ACID THAT WAS LEAKING COULD CAUSE A FIRE IN MY VEHICLE. I AM HOPING YOU WILL CHECK INTO THIS PROBLEM. I HAVE CORRECTED THE PROBLEM IN MY CAR, BUT THERE ARE OTHER CARS THAT HAVE THESAME PROBLEM AND COULD BE DETRIMENTAL TO SOMEONE ELSE. THANK YOU FOR LOOKING INTO THIS MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649049October 21, 2014
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES, STEERING
MY WIFE WAS DRIVING HOME FROM WORK WHEN THE ENGINE STOPPED RUNNING AND CAUSED HER TO HAVE TO PULL OFF THE ROAD. IT TOOK SEVERAL MINUTES BEFORE CAR WOULD RESTART. SINCE THE FIRST TIME SHE HAD THIS HAPPEN AT LEAST 3 TIMES A YEAR SINCE. I'VE DRIVEN THE CAR SEVERAL TIMES AFTER SHE HAS TOLD ME IT HAPPENED AGAIN AND HAD OUR MECHANIC LOOK AT IT ALSO. ALSO HAVE HAD THE INSTRUMENT PANEL GAUGES NOT WORKING PROPERLY FOR 2 YEARS NOW AND HAVEN'T BEEN ABLE TO FIGURE OUT WHY, WE THINK THERE IS A SHORT SOMEWHERE IN THE ELECTRICAL SYSTEM BUT HAVE NOT BEEN ABLE TO PIN POINT IT. THE CHROME PLATE ALUMINUM ALLOY RIMS THE CHROME HAS BEEN FLAKING OFF SINCE THE CAR WAS 2 YEARS OLD AND WE NOW HAVE TO KEEP REFILLING THE TIRES WITH AIR AT LEAST ONCE A WEEK. HAVE GONE TO THE DEALER A COUPLE OF TIMES BUT GET A RUN AROUND THAT ITS NOT A PROBLEM WITH THE CAR. I HAVE TALKED TO A GENTLEMAN WHO ALSO HAS THE ONLY OTHER 2004 IMPALA SS IN OUR TOWN AND HE HAS THE SAME PROBLEMS AS WE HAVE HAD AND GOTTEN SAME RESPONSE FROM OUR LOCAL DEALER WHERE WE BOTH BOUGHT OUR CARS FROM. MY IMPALA SS AT THIS TIME HAS JUST OVER 80,000 MILES ON IT AND IN ADDITION TO PROBLEMS MENTIONED ABOVE WE HAD TO HAVE POWER STEERING PUMP, RACK IN PINION AND ALTERNATOR REPLACED AND LOOKING LIKE THE RACK IN PINION IS GOING OUT AGAIN AS I WRITE THIS. I'VE BECOME VERY DISAPPOINTED WITH CHEVROLET OVER THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648799October 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648805October 20, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THE ELECTRONIC KEY FAILED TO UNLOCK THE DOORS AND HAD TO BE OPENED MANUALLY. HOWEVER, THE DOORS AUTOMATIC LOCK SYSTEM ACTIVATED WHEN THE ENGINE WAS STARTED AND WHEN THE ENGINE WAS OFF THE ELECTRONIC LOCK SYSTEM FAILED TO UNLOCK THE DOORS. THE CONTACT HAD TO DRIVE WITH THE WINDOWS OPENED IN ORDER TO OPEN THE DOORS BY USING THE EXTERIOR HANDLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN ADVISED THAT THE ELECTRICAL SYSTEM NEEDED TO REPLACE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648815October 20, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL:CRUISE CONTROL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 62 MPH, THE TIRE MONITORING WARNING LIGHT ILLUMINATED AND THE ENGINE BEGAN REVVING WHILE THE CRUISE CONTROL WAS ACTIVATED. THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE ACCELERATED CAUSING THE CONTACT TO CRASH INTO THE MILE MARKER SIGNS AND A DITCH. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN RIB ON THE RIGHT AND NECK BURN FROM THE SEAT, FRONT SEAT PASSENGER SUSTAINED A FRACTURED VERTEBRAE IN THE LOWER BACK. THE REAR DRIVER'S SIDE PASSENGER SUSTAINED THREE BROKEN RIBS AND A BRUISE ON THE CHEST AREA. ALL REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10648831October 20, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THE DRIVER'S SIDE SEAT BELT FAILED. THE LATCH FAILED TO CONNECT IN ORDER TO SECURE SEAT BELT. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE LATCH FOR DRIVER SEAT NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPAIRED. THE CONTACT STATED THE MANUFACTURER ALERTED THAT THE SEAT BELT WAS NO LONGER MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648862October 20, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE BLEND DOOR ACTUATOR IN THE VENTS JAMMED. SINCE MARCH 2013, I'VE HAD TO FIX THE SAME ISSUE 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648869October 20, 2014
ELECTRICAL SYSTEM
THE GM RECALL TO REPAIR FAULTY IGNITION SWITCHES IS A SHAM. THE PROBLEM WAS ANNOUNCED LAST WINTER; IN AUGUST 2014 I RECEIVED A LETTER TELLING ME ABOUT THE RECALL AND THAT I WOULD RECEIVE A FURTHER LETTER WHEN THE PARTS TO REPAIR THE PROBLEM BECAME AVAILABLE. FRIDAY, OCTOBER 17, 2014, I RECEIVED A LETTER FROM GM'S CHEVROLET DIVISION, WHICH THEY DATED "SEPTEMBER 2014" INFORMING ME THAT MY "2011 MODEL YEAR CHEVROLET IMPALA WAS INVOLVED IN GM RECALL 14299. THIS LETTER IS TO INFORM YOU THAT PARTS ARE NOW AVAILABLE TO REPAIR YOUR VEHICLE." A CALL THIS MORNING, MONDAY, OCTOBER 20, 2014, TO MY CHEVROLET DEALER, JOHNSON MOTORS, BRIGHTON, COLORADO, THAT SERVICES MY VEHICLE INFORMED ME THAT THEY DID NOT HAVE THE PARTS, AND DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. "I SHOULD KEEP CALLING BACK." I ASKED IF COULD BE PUT ON A LIST TO CALL WHEN THE PART(S) BECAME AVAILABLE, AND WAS TOLD A BLUNT "NO." THEY DO NOT KEEP A LIST OF CUSTOMERS TO CALL. A CALL TO GM'S CUSTOMER SERVICE INFORMED ME THAT THE 'PARTS' CONSISTED OF A DEVICE, LIKELY PLASTIC, MAYBE METAL, THAT FITS ON THE IGNITION KEY ITSELF, DOING NOTHING FOR THE DEFECTIVE IGNITION SWITCH, WHICH IS THE MAJOR PROBLEM TO BEGIN WITH. I WAS FURTHER TOLD THAT THERE WAS NO WAY TO BE INFORMED WHEN THE PART(S) WOULD BE AVAILABLE. AT THAT POINT I LOST MY TEMPER. THIS IS A PATENTLY ABSURD RESPONSE ON THE PART OF GM TO A SERIOUS IGNITION SWITCH PROBLEM THAT HAS CAUSED AT LEAST 25 DEATHS SO FAR AND UNTOLD NUMBERS OF NON-FATAL ACCIDENTS. THEIR "FIX" HAS NOTHING TO DO WITH THE IGNITION SWITCH, BUT INSTEAD A SHAM PIECE OF PLASTIC WILL BE ADDED TO THE OWNER'S KEY, IF SHE/HE IS PERSISTENT ENOUGH TO FIND ONE AVAILABLE. YOU, THE NHTSA, SHOULD BE LEVYING HEAVY FINES AGAINST GM FOR EVERY DAY THIS SHAM RESPONSE OF THEIRS IS PERPETRATED. I WILL BE COPYING THIS TO BOTH MY U.S. SENATORS AND TO MY CONGRESSMAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648922October 20, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE AND STABILITY CONTROL WARNING LIGHTS ILLUMINATED. ALSO, THE VEHICLE'S SPEED REDUCED INDEPENDENTLY AS THE ENGINE REDUCED POWER LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648956October 20, 2014
ENGINE AND ENGINE COOLING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
EVERY TIME I TURN THE HEAT FROM THE AIR CONDITIONING, AND VICE VERSA, IT MAKES A LOUD CLICK CLACKING SOUND THAT LASTS FOR ABOUT A MINUTE OR TWO AND IS LOUD ENOUGH TO BE HEARD INSIDE AND OUTSIDE OF THE CAR. VERY EMBARRASSING. OTHERS THAT OWN A SIMILAR VEHICLE HAVE HAD THE SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648981October 20, 2014
POWER TRAIN
AFTER STOPPING FOR FUEL APPROXIMATELY 900 MILES FROM HOME, AFTER FILLING THE VEHICLE, STARTED THE CAR AND AS WE PULLED OUT OF THE GAS STATION, THE TRANSMISSION SLIPPED OUT OF GEAR AND INTO NEUTRAL WITHOUT ANY FORWARD OR REVERSE GEARING. UPON PLACING THE VEHICLE IN PARK, TURNING THE ENGINE OFF AND RESTARTING THE VEHICLE, IT MOVED FORWARD AND THE TRANSMISSION TOTALLY DISENGAGED AS BEFORE. ONSTAR VEHICLE DIAGNOSTICS REPORTED A NON CODED TOTAL FAILURE. THE VEHICLE WAS TOWED TO THE CLOSEST GM DEALER AND WE WERE TOLD THAT IT MAYBE A WEEK BEFORE THEY CAN GIVE US ANY SPECIFICS TO ITS CAUSE, REPAIR OR WARRANTY COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648725October 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE AND TRACTION WARNING LIGHTS ILLUMINATED. ALSO, THE LOW ENGINE POWER ILLUMINATED ON THE DISPLAY AND THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER THE FIRST ATTEMPT BUT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE COMPUTER WAS RESET. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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