Cadillac SRX Complaints

3,266 consumer complaints on file.

#11623235November 2, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623291November 2, 2024
VISIBILITY/WIPER, EXTERIOR LIGHTING, UNKNOWN OR OTHER
HEADLIGHTS!!! The headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on when driving at night. When driving at night It is the same as driving without my headlights on. I have to use the high beams to drive at night. I changed the fuses, changed 1 of the bulbs and still no difference. The whole headlight housing needs to be changed. Here is a link to a gentleman who did the work to find out why Cadillac SRX's seem to be having this issue: [XXX] . Please, we need a recall to fix the headlights. This is a safety issue for me driving at night as well as anyone else on the road who can't see me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622937October 31, 2024
ELECTRICAL SYSTEM
The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 5 MPH, the infotainment screen intermittently darkened and became inoperable. Additionally, the back-over prevention camera was intermittently inoperable. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an unknown component failure that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and made the contact aware of a GMC reimbursement program associated with the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622571October 29, 2024
EXTERIOR LIGHTING
GM Class Action says Cadillac SRX Headlight failure merits recall. No recall ever received. A lack of adequate illumination. GM, Mastria GMC Cadillac Inc. and 3rd party failed to disclose the defect. Leaving me the owner to pay for the entire cost for replacement headlights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621519October 23, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621601October 23, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the panoramic sunroof fractured without impact. The fractured panoramic sunroof glass fell in on the contact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,741.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620888October 20, 2024
EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Headlights not bright enough too dark to drive at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620682October 18, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
The headlights are very dim It is like driving your vehicle with a flashlight as the lighting. When you turn on bright lights you can see good but your then endangering drivers going the opposite directions It is very dangerous. If you reserch this issue on the internet it is a well lnown problem. How can people drive their cars like this. I did inquire with GM and they said they did at one time reimburse owners to get headlights replaced but that offer expired Well there are people out there driving these Dangerous cars that were not notified of this. I would invite anyone to drive one of these cars and see how bad it is. It is very urgent that someone look at this problem I have seen where there have been recalls over 10 years old . I am trying to get across how DANGEROUS this cars lights are. Please someone look into this Sincerely Sue Lanford Lance Lanford I dont know if NHTSA can or would get the media to film the lighing on these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619003October 9, 2024
SUSPENSION
To whom it may concern, I am writing this as a complaint on the rear toe link separation recall that was performed on our 2012 Cadillac SRX. We installed new tires on our SRX in August 2022 (Michelin Defender 235/55 R20) with a mileage of 108,452 just due to this being our sons car and wanted him to be safe on the road. In December of 2022 we had the recall performed at Lakeside Chevrolet in Rockwall Texas and the mileage was 110,893. Since the recall, we have been through 2 sets of tires on the back of this vehicle in less than 2 years with the outer edge of the tires being worn down to the cords. The car has 119,051 on it now. I am very angry as we tried to have the alignment performed and were told that these links that were installed can not be adjusted and will cost me another $650 to replace and another $130 for the alignment. The vehicle did not have any issues until we had the recall performed. We are now out $1404 for tires and $130 for an alignment that can’t be performed unless the links are replaced with adjustable units. My total to get this taken care of is over $2200 which was created by your recall parts. I would like to have someone reply to this email to let me know what can be done to take care of this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618759October 8, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Cadillac SRX. The contact stated while driving at an undisclosed speed at night, the headlights were dim. The vehicle was taken to an independent mechanic, who replaced both headlight bulbs; however, the failure recurred. The contact related the failure to the headlight weather seals eroding prematurely, allowing moisture to enter the headlight housing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618504October 7, 2024
POWER TRAIN
The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the vehicle experienced a three to four seconds lag in acceleration. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 14V212000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617688October 2, 2024
EXTERIOR LIGHTING
The headlights dim and the cars can't be driven at night. It's a well documented issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617510October 1, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Cadillac SRX. The contact stated while driving 20 MPH, the headlights were extremely dim, making it difficult to see while driving at night. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure and a case opened. The failure mileage was 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617173September 30, 2024
EXTERIOR LIGHTING
The low beams on my 2014 Cadillac SRX are useless at night and dangerous. They are not bright enough to illuminate the road. The car cannot be driven at night unless using the high beams. The problem, as I understand it, is that the coating within the headlight assembly degrades over time due to heat. Hundreds of Cadillac owners have complained of this safety issue to Cadillac and the NHTSA, yet no recall has been issued, and dealerships charge $1800+ labor to fix a well-known defect that makes their cars unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614031September 11, 2024
EXTERIOR LIGHTING
Purchased a 2016 Cadillac SRX a few years ago as a used car. Noticed that the headlights were extremely dim. Brought it to a Cadillac dealership and asked them to investigate it. They mentioned that they had thought there was a recall at some point regarding the lights for these cars, but it may have expired. I checked with General Motors, and they did not find a recall for these headlights for the specific vehicle make/model. The dealership told me that I could have the lights replaced, but it would cost around $200 per light. Driving this vehicle at night poses a risk and a safety hazard for me as the driver, as I cannot see the road as well as I should be able to. I often have to drive with my bright lights on to see properly. This is a real concern of mine and wanted to ask if there is anything that your organization can do to assist me with the issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613720September 10, 2024
POWER TRAIN
The contact owns a 2014 Cadillac SRX. The contact stated that while attempting to drive, the vehicle failed to move. The contact noticed there was no transmission fluid in the reservoir. The contact added transmission fluid, but the vehicle was still inoperable. There were unknown warning lights illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the transmission needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612099September 2, 2024
UNKNOWN OR OTHER
Faulty sky light drainage design directs water directly into the rear under deck compartment where the company located electric lift gate equipment the water shorts out the entire electric system. The total loss of power occurring at highway speed could be deadly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611728August 29, 2024
EXTERIOR LIGHTING
The low beam lights are so dim you can not see 5 feet in front of you. It’s a danger to me on the road with the low beams on and to other drivers if I have my high beams on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610294August 22, 2024
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609256August 18, 2024
STRUCTURE:BODY
I opened the lift gate with the fob and went to put my groceries in the back and hydraulic lift gate started closing on me almost immediately. I had to physically force the hatch up! If it had been my wife it could have pinned her in and trapped her. This is a major issue it could kill a child! I know it is an older car but they should have built in a force safety switch to disable the hydraulics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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