Cadillac SRX Complaints

3,266 consumer complaints on file.

#11375187November 18, 2020
POWER TRAIN
MOSTLY DURING DECELERATIONS AT LOW SPEEDS, AS IS THE CASE FOR US UPON ENTERING OUR NEIGHBORHOOD, WE EXPERIENCE HARD SHIFTS OR A "BUCK". THERE ARE OCCASIONS WHEN IT WILL HAPPEN WHEN ATTEMPTING A QUICK ACCELERATION FROM A COMPLETE STOP OR LOW SPEED IN CITY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375303November 18, 2020
POWER TRAIN
TRANSMISSION PROBLEM LEAKING PLUS REAR AXLE NOISES WHILE DRIVING ON 295 HWY LOST POWER FROM GEARS STARTED LOCKING UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375145November 17, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE FAILED AND DO NOT ILLUMINATE THE ROAD AT NIGHT MAKING IT VERY UNSAFE TO DRIVE AT NIGHT. THE HEADLIGHT DO DO NOT ILLUMINATE THE ROAD WHEN THE CAR IS MOVING OR STATIONARY AND ALL THE BULBS WORK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374259November 12, 2020
SERVICE BRAKES
AFTER GOING OVER A POTHOLE THE BRAKES SEEMED TO GIVE OUT. THE CAR WAS GOING AT A SPEED OF 20 MILES PER HOUR AND WAS APPROACHING A STOP SIGN. THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT COME TO A COMPLETE STOP. I HAVE SEEN THIS ISSUE REPORTED BY OTHER CADILLAC SRX OWNERS BUT THERE IS NOTHING ON THE CADILLAC WEBSITE REGARDING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374284November 12, 2020
SUSPENSION
WHILE DRIVING DOWN THE ROAD THE ABS & TRACTION CONTROL LIGHTS CAME ON. TOOK IN TO MECHANIC..NEEDED LEFT WHEEL SPEED SENSOR, REAR SHOCK, WHEEL BEARING AND HUB ASSEMBLY. ALL THIS WITH ACTUAL MILEAGE ON VEHICLE AT 79259 MILES. FEEL THIS SHOULD NOT HAVE HAPPENED ON THIS CAR AT THAT MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374309November 12, 2020
SUSPENSION
LOSS OF VEHICLE CONTROL DUE TO TOE-LINK ADJUSTMENT FAILURE. FOR MONTHS BEFORE THE LOSS OF CONTROL INCIDENT, THE REAR OF THE 2013 CADILLAC SRX WOULD WOBBLE SLIGHTLY AT HIGHWAY SPEEDS (50+ MPH). THE SERVICE DEPARTMENT OF THE CADILLAC DEALER DID A VISUAL INSPECTION BUT SAW NO OBVIOUS PROBLEMS AND SPECULATED THE CAR WAS FOLLOWING THE ROAD RUTS OF WORN PAVEMENT. ON A HIGH SPEED DIVIDED HIGHWAY AT 60 MPH, THE VEHICLE EXITED A BRIDGE SECTION FOR REGULAR PAVEMENT AND THE STEERING WHEEL COCKED ABOUT FIVE DEGREES TO THE LEFT BUT THE WHEELS REMAINED POINTED STRAIGHT. A CALL WAS PLACED TO THE DEALERSHIP TO HAVE THE PROBLEM EXAMINED. RETURNING TO THE SAME HIGHWAY AN HOUR LATER IN THE OPPOSITE DIRECTION, ACCELERATION ON THE ENTRANCE RAMP (DOWNHILL) AT ABOUT 40 MPH CAUSED LOSS OF CONTROL OF THE REAR OF THE VEHICLE WHICH DARTED BACK AND FORTH VIOLENTLY. THE VEHICLE COULD BE SLOWED TO A STOP AND DID NOT HIT ANOTHER VEHICLE OR THE GUARDRAIL. THE LEFT REAR TIRE WAS AT AN EXTREME ANGLE OF CAMBER WITH THE TOP OF THE WHEEL INWARD TO THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL CADILLAC DEALER FOR INSPECTION AND THE LEFT TOE LINK ADJUSTMENT PART WAS APPARENTLY WORN ON THE THREADS. BOTH LEFT AND RIGHT PARTS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374371November 12, 2020
STEERING, SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING MY SRX THROUGH DOWNTOWN AREA, I WAS ATTEMPTING TO MAKE A TURN AND IT SUDDENLY WOULDN'T STEER IN THE DIRECTION I WANTED IT TO AND WHEN I ATTEMPTED TO HIT THE BRAKES IT DIVED DIRECTLY INTO A BRICK WALL AND ALL FOUR AIRBAGS DEPLOYED AND CAR WAS DECLARED AS TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11373944November 10, 2020
EXTERIOR LIGHTING
THE HEAD LIGHTS ARE VERY DEM AT NIGHT IT IS AS IF THEY ARE NOT EVEN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373634November 8, 2020
EXTERIOR LIGHTING
I PURCHASED A 2014 CADILLAC SRX AND THE HEADLIGHTS STOPPED WORKING.WE RETURNED TO THE DEALER WITH IT AND THEY SAID IT WAS CHECKED BEFORE WE LEFT WITH OUT.WE RESEARCHED ON LINE AND DISCOVERED A DEFECTIVE LIGHT DESIGN WAS THE PROBLEM.WE CAN NOT EVER DRIVE OUR CAR AT NIGHT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373671November 8, 2020
EXTERIOR LIGHTING
RECEIVED A LETTER THAT THE HEADLIGHTS ARE DEFECTIVE AND WE HAVE TO MAKE PAYMENT ON THE REPAIR AND THEN WE WILL RECEIVE A REFUND. THE LIGHTS ARE DIM AND OBSTRUCT OUR VIEW AT NIGHT, IF THEY KNOW ABOUT THE PROBLEM, WHY AREN'T THEY OFFICIALLY RECALLING THE LIGHTS AND REPLACING WITHOUT ANY COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373673November 8, 2020
UNKNOWN OR OTHER
ACCORDING TO COURT DOCUMENTS, GENERAL MOTORS WON'T RECALL THE FAULTY CADILLAC CUE SCREENS, NOR HAS IT OFFERED CUSTOMERS REIMBURSEMENT FOR REPAIRS. THE LAWSUIT ALLEGES SOME OWNERS HAVE PAID UPWARDS OF $1,500 TO FIX THE ISSUE, SOMETIMES EVEN WHEN THEIR VEHICLES WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373165November 5, 2020
VISIBILITY
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT THAT WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL SOUND OF WATER MOVING AROUND THE GAS TANK. THE VEHICLE WAS TAKEN TO COLONIAL CADILLAC OF WOBURN (201 CAMBRIDGE RD, WOBURN, MA 01801; (781) 935-7000) WHO STATED THAT THE DRAINAGE FROM THE REAR HATCH WAS ROUTED INCORRECTLY CAUSING WATER TO SEEP INTO THE SUBFRAME OF THE VEHICLE. THE HOOD WAS REPLACED AT CADILLAC OF NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062; (781) 762-5900). THE CONTACT STATED THAT THE MOON ROOF WAS REPLACED HOWEVER, AFTER THE REPAIR WAS PERFORMED, WATER STARTED ENTERING THE VEHICLE FROM THE MOON ROOF. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373226November 5, 2020
ELECTRICAL SYSTEM
THE CUE INFOTAINMENT SYSTEM IS NO LONGER OPERABLE. THE SCREEN HAS A WEBBING EFFECT WHICH IS CALLED DELAMINATION. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED TO THIS VEHICLE. THE DEALERSHIP REPLACED THE SCREEN BEFORE I PURCHASED THE CAR THEN IT HAPPENED AGAIN MONTHS AFTER MY WARRANTY RAN OUT. MY VEHICLE WAS AT ARNIE BAUER GMC/BUICK & CADILLAC AUGUST 2018 WHEN THE SCREEN CRACKED. I WAS GETTING MY BATTERY LOOKED AT. I IMMEDIATELY NOTIFIED THE SERVICE DEPARTMENT WHEN I GOT THE VEHICLE BACK AND SAW THE WEBBING IN THE SCREEN. SERVICE CLAIMED THEY WHERE NOT RESPONSIBLE BECAUSE THEY COULD NOT VERIFY THAT THE SCREEN WAS NOT LIKE THAT BEFORE THE VEHICLE WAS BROUGHT IN. IN AUGUST OF 2020 THE SCREEN STOPPED WORKING ALTOGETHER. MY VEHICLE IS NO LONGER HANDS FREE. I CAN NOT PAIR MY PHONE VIA BLUETOOTH AND THEREFORE CANNOT ANSWER OR MAKE ANY CALLS WITHOUT TOUCHING THE PHONE. ADDITIONALLY I CAN NOW ONLY CONTROL CLIMATE FUNCTIONS THAT HAVE A DEDICATED BUTTON NOT ON THE SCREEN. I'M NOT ABLE TO EASILY CHANGE A RADIO STATION OR ACCESS ANY OF THE SETTINGS ASSOCIATED WITH THE CUE SCREEN. I HAVE NO IDEA IF THIS WILL AFFECT OTHER FUNCTIONS IN THIS CENTER UNIT BUT BELIEVE IT WILL OR WHY ELSE WOULD GM INSIST THAT THE WHOLE UNIT BE REPLACED. MY CAR IS NOT ONLY MY TRANSPORTATION BUT IT IS ALSO MY LIVELIHOOD. I WILL NOT PAY $1500 -2000 TO FIX GM'S FAULTY EQUIPMENT. ESPECIALLY SINCE THEY KNOW IT'S FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373234November 5, 2020
EXTERIOR LIGHTING
HEAD LAMP FOG UP WITH MOISTER AND HEAD LIGHTS ARE DIM . VERY HARD TO SEE AT NIGHT STATIONARY AND IN MOTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372809November 3, 2020
UNKNOWN OR OTHER, EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE DIM AND PER DEALERSHIP NEED TO BE REPLACED. THIS IS A KNOWN ISSUE WITH CADILLAC. THERE WAS A CLASS ACTION LAWSUIT FIR THIS ISSUE. THE CUE TOUCH SYSTEM BUTTON'S ON THE CENTER ARE NOT RESPONDING/LOCKED. I AM NOT ABLE TO USE GPS, CHANGE THE TIME OR ANY OF THE SETTINGS ON THE MENU. THIS IS ALSO A WELL KNOWN ISSUE AND HAS HAD A CLASS ACTION LAWSUIT. THE DEALERSHIP ADVISED ME THAT THE RAIL CONTROL ASSEMBLY AND THE BOTH FROMT HEADLAMPS NEED TO BE REPLACED. THE TOTAL COST OF REPAIRS IS $3,126.95. BOTH IS THESE ARE SAFETY CONCERNS. THE HEADLIGHTS ARE SO DIM THAT I CANNOT SEE PROPERLY TO DRIVE THE VEHICLE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372633November 2, 2020
EXTERIOR LIGHTING
MY HEADLIGHTS ARE DIM. I CANT DRIVE IT AFTER DARK. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372521November 1, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE BECOME SO DIM THAT IT IS DIFFICULT TO SEE TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372347October 30, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM AND FAILED TO PROVIDE ADEQUATE LIGHTING WHILE DRIVING. THE VEHICLE WAS TAKEN TO MOSES CADILLAC BUICK GMC TRUCK INC (1406 WASHINGTON ST E, CHARLESTON, WV 25301) AND THE CONTACT WAS INFORMED THAT THE WEATHER SEALS IN THE HEADLIGHT HOUSINGS ALLOWED MOISTURE TO ENTER THE LIGHTS AND CORRODED THE REFLECTORS. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367093October 29, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS WERE DIM AND PROVIDED INSUFFICIENT LIGHTING WHILE DRIVING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A REPLACEMENT WAS OFFERED UNDER A CLASS ACTION LAWSUIT HOWEVER, THE TIME WAS EXPIRED. THERE WAS NO FURTHER ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366792October 28, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ARE VERY DEM ALMOST IN A ACCIDENT HAVE TO USE BRIGHT LIGHTS AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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