Cadillac SRX Complaints

3,266 consumer complaints on file.

#11394811February 5, 2021
EXTERIOR LIGHTING
GRADUAL DIMMING OF HEADLIGHT LOW BEAMS OVER TIME, MAKING THEM COMPLETELY USELESS & UNSAFE AT NIGHT. MUST DRIVE USING HIGH BEAMS AT ALL TIMES. SAFETY HAZARD. (SAME ISSUE AS GM 2010-15 MODEL LITIGATION). REQUIRED TO REPLACE HEADLIGHT ASSEMBLY $2200. CONTACTED GM, WHO CONFIRMED THERE IS NOT YET A RECALL OR LAWSUIT TO REIMBURSE FOR 2016 OR LATER MODEL REPAIRS FOR THE SAME KNOWN HEADLIGHT FAILURE AS EARLIER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394696February 4, 2021
EXTERIOR LIGHTING
LIGHTING ASSEMBLY ON THIS VEHICLE CAUSES VERY DIM LIGHTING THAT IS UNSAFE TO DRIVE AT NIGHT. I HAVE TO LIMIT MY DRIVING TO DAYLIGHT HOURS ONLY AS A FULL-TIME UBER DRIVER WHICH PLACES RESTRICTIONS ON MY EARNINGS. I ALSO AM UNABLE TO LIST THIS VEHICLE ON TURO FOR RENTAL BECAUSE IT WOULD BE UNSAFE FOR RENTAL DRIVERS. THEIR IS A COMMON PROBLEM WITH THE LIGHT ASSEMBLY CAUSING THE DIM LIGHTING IN THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394460February 3, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND WERE TOO DIM TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO WALDORF CADILLAC (2298 CRAIN HWY, WALDORF, MD 20601, (301) 645-7000) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS BULB CONNECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394300February 2, 2021
EXTERIOR LIGHTING
THERE IS MOISTURE IN THE HEADLAMPS WHICH HAS CAUSED THE LIGHTS TO DIM TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. I CAN SEE WHEN I TURN ON THE HIGH BEAMS BUT I CAN ONLY DO THAT WHEN THERE IS NO ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390938February 1, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE BEEN COMPLAINING ABOUT THE LIGHTS BEING TOO DIM EVERY SINCE I PURCHASED THE CAR. I CAN HARDLY SEE AT NIGHT, WHICH IS VERY DANGEROUS AND IT NEEDS TO BE CORRECTED. MY SCREEN SHOWING THE INFORMATION ABOUT THE RADIO ETC. BLACKS OUT. IT HAS BEEN REPAIRED, I WAS TOLD BUT IT CONTINUES TO DO SO. I CANNOT END A CALL BY PRESSING THE BUTTON ON THE STEERING WHEEL. I HAVE ALSO COMPLAINED ABOUT THIS NUMEROUS TIMES. IT ALSO MAKES THIS WEIRD NOISE WHEN DRIVING ON THE HIGHWAY AFTER A FEW HOURS BUT THE DEALERSHIP CANNOT SEEM TO FIND THE PROBLEM. I HAVE BEEN HAVING ALL OF THESE ISSUES FOR QUITE SOME TIME. THE LIGHTS NEED TO BE REPLACED AT THE MANUFACTURES EXPENSE, SOMETHING NEEDS TO BE DONE ABOUT THE SCREEN GOING BLACK AS I HAVE BEEN COMPLAINING ABOUT THIS FOR A COUPLE OF YEARS NOW. THE NOISE FROM THE ENGINE HAS TO BE COMING FROM SOMETHING BUT NOBODY SEEMS TO HEAR IT WHEN I TAKE IT IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391111February 1, 2021
EXTERIOR LIGHTING
AFTER YEARS OF RISKING MY LIFE DRIVING WITH HEADLIGHTS(LOW BEAMS) DIMMER THAN MY TURN SIGNALS, I GAVE UP AND BOUGHT SOME AFTERMARKET HOUSINGS. I READ A LITTLE ONLINE, AND SOME PEOPLE SAID THE THE PROJECTOR BOWLS BURN UP. AFTER REPLACING THESE, I DECIDED TO OPEN UP THE FACTORY ONES. WHEN I GOT THEM OPENED, I FOUND THE PROJECTOR BOWL TO BE BURNT UP. IT IS RIDICULOUS THAT GM/CADILLAC WON'T RECALL THEM, EVEN WITH SO MANY REPORTS OF THE DIM LOW BEAMS REPORTED ALL OVER THE INTERNET(EVEN ON THIS NHTSA GOVERNMENT WEBSITE.) THIS NEEDS TO BE INVESTIGATED AND ACTION NEEDS TO BE TAKEN. IT'S NOT ACCEPTABLE FOR PEOPLE TO JUST HAVE TO DEAL WITH EITHER RISK GETTING IN A WRECK, RUNNING THEIR HIGH BEAMS 24/7 WHICH IS A SAFETY CONCERN FOR OTHER DRIVERS, OR TO SHELL OUT THE MONEY FOR AFTERMARKET HOUSINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390910January 31, 2021
EXTERIOR LIGHTING
HEADLIGHT BULBS REPLACED STILL NOT WORKING UNABLE TO SEE WHEN DARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390775January 30, 2021
ELECTRICAL SYSTEM
INFORMATION SCREEN LOCKED UP NOT ALLOWING ME TO ACCESS CLIMATE CONTROL, RADIO, PHONE, NAVIGATION. MY MECHANIC TELLS ME THIS IS COMMON AT ABOUT 65000 MILES AND MINE JUST TURNED 66000. THE FIX IS ABOUT $1500.. ACCORDING TO INTERNET INFORMATION THIS IS A COMMON PROBLEM. PLANNED OBEISANCE BY GM? VEHICLE WAS STATIONARY AND I WAS TRYING TO GET IN PHONE MODE FROM CLIMATE TO HOOK UP HANDS FREE PHONE. NOTHING HAPPENS WHEN YOU TRY TO CHANGE MODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390749January 30, 2021
POWER TRAIN
FRONT DIFFERENTIAL LEAKS REAR DIFFERENTIAL LEAKS TRANSMISSION COOLER LEAKS BURNS OIL HEADLIGHTS VERY DIM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390471January 28, 2021
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BACK AND NECK INJURIES AND FRONT PASSENGER SUSTAINED NECK, BACK AND BOTH KNEES INJURED. THE CONTACT DID SEEK MEDICAL ATTENTION THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TOW LOT. THE CONTACT STATED HE CALLED USED DEALER AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11390196January 27, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806; (302) 656-3100) WHERE THE MECHANIC DIAGNOSED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHCILE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390022January 26, 2021
EXTERIOR LIGHTING
LOW BEAMS DO NOT ILLUMINATE ROAD, ESPECIALLY BAD IN RAIN AND ON OPEN ROAD OUTSIDE OF CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389679January 24, 2021
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT, I CAN'T SEE UNLESS I USE MY HIGH BEAMS, ON LOW BEAMS I CANNOT SEE THE ROADWAY. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THEY ARE AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. SO I WOULD HAVE TO PAY FOR THIS ISSUE REPAIR AND HOPE THAT GENERAL MOTORS WOULD HAVE TO REIMBURSE ME FOR THE REPAIR, I CAN'T IMAGINE A MORE IMPORTANT SAFETY ISSUE THAN NOT BEING ABLE TO SEE AT NIGHT ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389342January 22, 2021
EXTERIOR LIGHTING
IN THE PAST MONTHS, WE HAVE NOTICED THAT IT SEEMED OUR HEADLIGHTS DID NOT SEEM LIKE THEY WERE ON WHEN DRIVING AT NIGHT. WE HAVE GOTTEN OUT OF OUR CAR NUMEROUS TIMES TO CHECK AND MAKE SURE THAT THE LIGHTS ARE ACTUALLY ON. MOST RECENTLY WHEN DRIVING ON A TWO LANE ROAD, THE HEADLIGHTS SEEMED TO FLASH AND THEN MAKE A NUMBER OF FLASHING ON AND OFF MOVEMENTS. BEING THAT THIS WAS A ROAD WITH NO OTHER LIGHTING AND OUR BRIGHT LIGHTS DID NOT COME ON, IT WAS VERY DANGEROUS. I COULD NOT SEE AHEAD OF ME AND IT WAS RAINING. THERE WERE CARS BEHIND ME AND I COULDN'T SEE THE ROAD AHEAD OF ME. MY HUSBAND TALKED TO A MECHANIC AND HE SAID THAT THERE HAS BEEN OTHER CADILLAC OWNERS WITH HEADLIGHT ISSUES. THIS NEEDS TO BE ADDRESSED AS IT COULD CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389358January 22, 2021
EXTERIOR LIGHTING
I AM UNABLE TO DRIVE MY CAR AT NIGHT BECAUSE THE HEADLIGHTS ARE TOO DIM. WE RECENTLY REPLACED THE LIGHTBULBS, BUT THIS DID NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389230January 21, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT THE LOW BEAMS WERE TOO DIM TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER ORR CADILLAC GMC (400 TX-63 SPUR, LONGVIEW, TX 75601 (903) 757-6600) WHERE IT WAS DIAGNOSED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS INFORMED THAT THE REPAIRS WOULD BE OUT OF POCKET. THE FAILURE MILEAGE WAS APPROXIMATELY 66,076.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388905January 19, 2021
UNKNOWN OR OTHER
MY DRAINS FOR MY SUN ROOF ARE NOT WORKING, WATER ALL ON PASSENGER FLOOR, MECHANIC SAID THERE WAS A RECALL ON THIS SOME YEARS AGO AND WAS WONDERING IF THE RECALL WAS STILL ACTIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388715January 18, 2021
SERVICE BRAKES
WHEN EVER THE ANTI LOCK BRAKES OR TRACTION CONTROL ARE ACTIVATED THE BRAKE PEDAL GOES TO THE FLOOR WITH NO OR VERY LITTLE BRAKING. THIS HAPPENS WHEN STOPPING IN THE RAIN OR SNOW AND WHEN THE FRONT WHEELS LOOSE TRACTION. AFTER A FEW MINUTES OF PUMPING THE BRAKES THE PEDAL RETURNS TO NORMAL AND THE BRAKES WORK PERFECTLY. NO CODES ARE DISPLAYED. I TOOK IT INTO MY MECHANIC AND HE COULD FIND NOTHING WRONG. I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND 30 OTHER COMPLAINTS OF THE SAME PROBLEM. I WENT TO JOHN BEAR CADILLAC IN HAMILTON ONT. AND THEY LOOKED UP MY CAR AND COULDN'T RECOMMEND A FIX FOR IT AS THE PARTS WEN'T PRODUCED ANY MORE. THIS IS A 2011 YEAR CAR AND THE SRX USED THE SAME COMPONETS UNTIL 2016. THIS IS REALLY DANGEROUS AS I CANNOT DEPEND ON THE ANTI-LOCK BRAKES IN AN EMERGENCY. ILIVE IN [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388304January 15, 2021
EXTERIOR LIGHTING
THE DIM HEAD LIGHTS ON MY VEHICLE ARE SO DIM THEY ARE UNUSABLE MAKING IT DIFFICULT TO EVEN DRIVE MY VEHICLE AT NIGHT OR IN THE RAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388321January 15, 2021
EXTERIOR LIGHTING
IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE TO SEE AT NIGHT. THEN IN FEB. 2020 I RECEIVED A LETTER FROM CADILLAC THAT THEY KNOW THERE IS AN ISSUE WITH THE HEADLIGHTS AND THEY WOULD REIMBURSE OR REPLACE THE HEADLIGHTS THAT ARE AFFECTED. I SENT IN ALL PAPERWORK FOR THE HEADLIGHTS AND WAS DENIED ANY REIMBURSEMENT. THEY SIGHTED MULTIPLE EXCLUSIONS (I HAD TO ORDER THE HEADLAMPS OFF OF AMAZON BECAUSE MY DEALERSHIP SAID THEY DID NOT HAVE THEM). CADILLAC NEVER SPECIFIED WHAT TYPE OF PAPERWORK AND SPECIFICS, THEY SAID TO SEND IN ANY PAPERWORK RELATED TO THE REPAIR OF THE LIGHTS, WHICH I DID! THIS ISSUE WITH THE HEADLIGHTS WAS AN EXTREME DANGER. ANYTIME I HAD SOMEONE IN MY CAR AT NIGHT THEY ASKED IF MY HEADLIGHTS WERE ON AND COULD NOT BELIEVE THEY WERE. CADILLAC INITIALLY REFUSED TO ACKNOWLEDGE THE PROBLEM AND NOW THEY ARE GIVING ME THE ''RUN AROUND' WITH MULTIPLE EXCUSES AS TO WHY THEY WILL NOT REIMBURSE THE REPAIR I HAD TO MAKE FOR THEIR ACKNOWLEDGED SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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