Cadillac SRX Complaints

3,266 consumer complaints on file.

#10188245April 18, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE ENGINE STALLED WITHOUT WARNING AND CAUSED ANOTHER VEHICLE TO CRASH INTO THE VEHICLE. THE VEHICLE WAS ABLE TO RESTART A FEW MINUTES AFTER THE CRASH. THE DEALER AND MANUFACTURER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER HAD THE VEHICLE INSPECTED BY A CADILLAC SPECIALIST WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER UPDATED THE COMPUTER FOUR TIMES, BUT THE ENGINE CONTINUED TO STALL. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187326April 9, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HAS BEEN A SAFETY RISK SINCE THE TIME OF PURCHASE. THE VEHICLE STALLS AND SHUTS DOWN WHILE DRIVING AT VARIOUS SPEEDS. THE INSTRUMENT PANEL ILLUMINATES AND THE STEERING WHEEL LOCKS. THE CONTACT CAN PREDICT WHEN THE VEHICLE IS ABOUT TO STALL BECAUSE THE RPMS INCREASE. THE VEHICLE WAS BROUGHT TO THE DEALER ON FIVE OCCASIONS FOR THE STALLING, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE SPEEDOMETER AND AIR BAG SENSOR LIGHT FAILED . INTERMITTENTLY WHILE DRIVING. THE VEHICLE LUNGED FORWARD WHILE DRIVING AND THE ELECTRICAL SYSTEM MALFUNCTIONED. THE CONTACT FELT THE VEHICLE WAS A LEMON AND THAT NHTSA SHOULD BE AWARE. THE CURRENT MILEAGEWAS 51,000, AND FAILURE MILEAGE WAS 100.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184895March 12, 2007
ELECTRICAL SYSTEM
RECURRING ELECTRICAL PROBLEMS. FIRST PROBLEM I HAD, THE MOTOR IN THE WINDOW WENT OUT, THEN THE NEXT ELECTRICAL PROBLEM I HAD WAS THE WIRING FOR THE BLINKERS KEPT GOING OUT, THE NEXT AND MOST MAJOR ELECTRICAL PROBLEM I'M STILL HAVING IS THAT WHEN THE CAR IS TURNED OFF AND SECURED THE DASHBOARD LIGHTS AND RADIO COMES BACK ON WITHIN TEN SECONDS AFTER I'VE TURNED OFF AND SECURED THE CAR. THE MIDDLE ARMREST KEEPS DETACHING AT THE BACK WHERE THE CELL PHONE PLUG IS LOCATED. THE DOOR LOCKS (INDICATING LATCH BY WINDOW) DOESN'T LIFT UP. THESE ELECTRICAL PROBLEMS HAVE BEEN CORRECTED BY THE DEALER (CADILLAC) AT LEAST TWO TIMES EACH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174095November 22, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOSS OF ALL VEHICLE POWER, AND THE ENGINE STALLED WITHOUT WARNING. THE ENGINE WOULD NOT RESTART. THE VEHICLE WAS INSPECTED BY A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174015November 21, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY DAUGHTER WAS BURNED TWICE BY THE TAILPIPE ON THE 2004 SRX. THE FIRST TIME I CALLED CADILLAC THEY TOLD ME THAT THIS WAS THE ONLY CASE ON FILE REGARDING THE TAILPIPE. SIX WEEKS LATER SHE WAS SEVERELY BURNED AGAIN. THIS TIME CADILLAC OPENED A CASE FILE AND THE CASE WAS CLOSED BECAUSE THE VEHICLE WAS BUILT PER CADILLAC SPECIFICATIONS. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10173511November 14, 2006
SERVICE BRAKES, HYDRAULIC
MY CADILLAC SRX (PURCHASED 4/2/2004, MILEAGE 34,599) SUFFERED A COMPLETE HYDRAULIC BRAKE FAILURE. THIS OCCURRED IN A PARKING LOT, AT LOW SPEED AND THERE WERE NO INJURIES OR DAMAGE. THE CAR WAS TOWED TO THE DEALER WHO REPAIRED THE BRAKES UNDER WARRANTY. THE DEALER STATED THAT BOTH HYDRAULIC CIRCUITS HAD FAILED AND THE ONLY BRAKING WAS THE PARKING BRAKE. THE DEALER ALSO STATED THAT THIS WAS THE FIRST TIME HE HAD SEEN THIS TYPE OF FAILURE ON THIS TYPE OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172182October 30, 2006
STEERING
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH AND MAKING A LANE CHANGE. THERE WAS NO WARNING SIGNAL PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO COULD NOT INITIALLY DUPLICATE THE PROBLEM. LATER ON AFTER FURTHER INSPECTION. *AK THE VEHICLE STALLED AFTER TURNING THE STEERING QUICKLY. THE SENSOR IN THE STEERING WHEEL WAS REPLACED AND THERE HAVE BEEN NO FURTHER PROBLEMS WITH THE VEHICLE STALLING. UPDATED 11/30/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170374October 10, 2006
SEATS
DT*: THE CONTACT STATED THE CONTOUR OF THE SEATS WERE UNCOMFORTABLE WHICH CREATED A PROBLEM FOR THE CONTACT MEDICALLY; A PINCH NERVE. TO DRIVE THE VEHICLE THE CONTACT HAD TO SEAT VERY CLOSE TO THE STEERING WHEEL. THE DEALER AND MANUFACTURER WERE CONTACTED WHO CONFIRMED THAT THERE HAD BEEN MANY COMPLAINTS BUT THERE WAS NO RECALL. THE DEALER DETERMINED THE MECHANICISM AT THE BOTTOM OF THE SEAT CAUSED THE PROBLEM. A MECHANIC WITH THE DEALERSHIP MENTIONED THAT THE PROBLEM MAY BE WITH THE LUMBAR SUPPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171189October 4, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2004 CADILLAC SRX SUNROOF SHATTERED WHILE DRIVING. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169552September 28, 2006
ELECTRICAL SYSTEM:WIRING
TURNED KEY TO START TRUCK, SMOKE CAME OUT OF AC VENTS AND STEERING COLUMN, ACRID ODOR ACCOMPANIED SMOKE. SHUT KEY OFF EXITED VEHICLE, FLAMES ERUPTED IN VEHICLE, CALLED FIRE DEPT. THEY ARRIVED 20 MINUTES LATER, CAR WAS HEAVILY DAMAGED. VEHICLE TOWED TO CADILLAC DEALERSHIP. TRUCK CONSIDERED TOTAL LOSS. I SUSTAINED INJURY EXITING VEHICLE , AS I AM 7 MONTHS PREGNANT. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10168744September 20, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE TRAVELING 50 MPH WITH THE POWER SUN ROOF OPEN, A VIBRATION AND A SQUEAKING NOISE WAS HEARD. UPON INSPECTION, ONE OF THE BOLTS WERE MISSING AND ANOTHER WAS LOOSE. AN APPOINTMENT WAS SCHEDULED WITH THE SERVICE DEALER AND THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166501August 25, 2006
SUSPENSION:REAR
RIGHT REAR WELD BROKE DUE TO INCORRECT WELD MAKING MY TIRE INVERTED AND UN-DRIVABLE. I WAS NOT NOTIFIED OF THIS RECALL - WAS INFORMED MY VIN WAS NOT INCLUDED IN THIS RECALL SO OTHERS NEED TO BE AWARE. I WOULD LIKE TO KNOW IF MY VIN NUMBER WAS IN FACT NOT PART OF THIS RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165933August 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A LOT, A FIRE ERUPTED FROM THE FRONT UNDER HOOD AREA WITHOUT WARNING. BYSTANDERS ALERTED THE FIRE DEPARTMENT AND THE FIRE WAS EXTINGUISHED. NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE VEHICLE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER AND THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO A DEALER TO AWAIT FURTHER INSPECTION BY THE INSURANCE ADJUSTOR AND A FACTORY REPRESENTATIVE. UPDATED 9/5/2006 - PRIOR TOT HE FIRE THE CONSUMER NOTICED THAT THE POWER STEERING FAILED WHILE MAKING A RIGHT HAND TURN. THE VEHICLE WAS PARKED WHEN THE SMOKE AND FLAMES APPEARED. THE VEHICLE WAS DEEMED A TOTAL LOSS.*NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10165556August 15, 2006
FUEL SYSTEM, GASOLINE, SUSPENSION
FUEL GAUGE HAS GONE OUT FOUR TIMES; PROBLEMS WITH THE SUSPENSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165378August 13, 2006
SUSPENSION:REAR
RIGHT REAR STABILIZER BAR BROKE - VEHICLE HAS 23,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161992July 10, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF HAS HAD MULTIPLE PROBLEMS. IN THE FIRST 6 MONTHS, THE CAR HAS HAD 7 VISITS TO THE SHOP BECAUSE OF SUNROOF PROBLEMS. I AM WAITING FOR IT TO SHATTER LIKE THE SO MANY OTHER COMPLAINTS I AM HEARING ABOUT. I AM NERVOUS THAT MY KIDS WILL BE IN THE CAR WHEN IT DOES SHATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161692July 6, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED THE SUNROOF SHATTERED EARLY IN THE MORNING ON SATURDAY, JULY FIRST. PRIOR TO THIS INCIDENT THERE WERE PROBLEMS WITH THE MOONROOF NOT CLOSING PROPERLY . DURING THE FIRST INCIDENT, THE VEHICLE WAS IN THE DEALERSHIP FOR SEVEN DAYS REGARDING THE MOONROOF AND THE ISSUE WAS NOT RESOLVED. WHEN IT WAS TAKEN BACK TO THE DEALER, THE MOONROOF, SUNROOF/TRACKS AND SIDE PANELS TO THE REAR OF THE TRUCK WERE DISASSEMBLED AND REPLACED. THE REPAIR WAS A COLLABORATIVE EFFORT ON BETWEEN THE DEALER AND THE MANUFACTURER. AFTER THE THE PROBLEM PERSISTED, THE DEALER DETERMINED THAT THEY WOULD NOT REPAIR THE SUNROOF AGAIN WITHOUT A COST. THE DEALER STATED THERE MUST HAVE BEEN A FRACTURE TO THE GLASS BY AN EXTERNAL OBJECT BECAUSE THERE HAVE BEEN NO PREVIOUS COMPLAINTS ON THIS ISSUE. THE CONTACT REFERRED TO WWW.CONSUMERAFFAIRS.COM WHERE THERE IS AN ARTICLE DATED JANUARY 2, 2006, STATING THAT NHTSA IS INVESTIGATING 17 COMPLAINTS FOR THE CADILLAC SRX FROM 2004- 2006. THE ARTICLE ALSO CITES 19 INJURIES SUSTAINED DUE TO THE SUNROOF DEFECT. ON A MESSAGE BOARD OF CADILLACOWNERS.COM, A OWNER OF 2005 SRX ALSO HAD THE SUNROOF SHATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160888June 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON THE HIGHWAY DURING SUNNY DRY CONDITIONS, THE SUN ROOF EXPLODED INTO MANY PIECES. THE VEHICLE WAS IMMEDIATELY PULLED OVER BECAUSE SOME SMALL PIECES OF GLASS BEGAN FALLING INTO THE VEHICLE. THE SUNROOF SHADE WAS PULLED SHUT TO PREVENT GLASS FROM FALLING INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED AN EXTERNAL OBJECT CAUSED THE INCIDENT. THE CONTACT DISAGREED WITH THE DEALER BECAUSE THERE WERE OTHER COMPLAINTS ABOUT THE SAME PROBLEM. THE DEALERSHIP REPAIRED THE VEHICLE AT NO COST, AND THE CONTACT HAS A RECEIPT OF THE GLASS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155600April 18, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING UNDER NORMAL CONDITIONS AT 65 MPH, THE SUNROOF SHATTERED AND IMPLODED. THERE WERE NO PRIOR PROBLEMS WITH THE SUNROOF REPORTED. THE SUNROOF WAS NOT STRUCK BY ROCKS OR ROAD DEBRIS. THE BROKEN GLASS FRAGMENTS FELL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEATING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND REPAIR. UPDATED 5/16/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155415April 15, 2006
AIR BAGS
DURING A RIGHT FRONTAL/SIDE IMPACT MOTOR VEHICLE ACCIDENT INVOLVING A 2005 CADILLAC SRX V6, NONE OF THE 8 AIRBAGS DEPLOYED. THE OCCUPANT SUFFERED AN INJURY TO THE RIGHT SIDE OF THE HEAD WHEN THE MOTION CAUSED HER TO STRIKE THE LEFT (DRIVER'S SIDE) WINDOW. THE DRIVER WAS WEARING HER SEAT BELT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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