Cadillac SRX Complaints

3,266 consumer complaints on file.

#10515503June 6, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE HATCHBACK BEGAN CLOSING ON MY HUSBAND WHILE HE WAS LOADING THE TRUNK. IT DIDN'T STOP UNTIL I PUSHED THE BUTTON. HE COULD HAVE BEEN CRUSHED IF I WASN'T THERE. I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED IF A CHILD WAS THERE. VERY DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515346June 5, 2013
STEERING
POWER STEERING FLUID LEAK ON DRIVEWAY. WE KNEW WHAT IT WAS BECAUSE OUR OTHER SRX HAD BEEN HAVING THE SAME PROBLEM. TOOK INTO GMC SERVICE 3 OR 4 TIMES TO HAVE SEALS REPLACED. BOTH OF OUR 2006 SRX'S HAVE THE SAME PROBLEM. WE KEEP STEERING FLUID IN OUR HOUSE JUST IN CASE WE NEED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515342June 5, 2013
STEERING
HIGH PITCHED NOISE WHEN CAR WAS STARTED THEN WHINING NOISE. TOOK CAR TO JEFF SCHMITT CADILLAC SAID POWER STEERING FLUID WAS LOW. SAID NO LEAKS FLUID FOUND ON DRIVEWAY. TOOK CAR IN TO REICHARD GMC THREE TIMES TO HAVE SEALS REPLACED BECAUSE OF LEAKING POWER STEERING FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515050June 4, 2013
STEERING, ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
ON SEVERAL OCCASIONS THE STABILITY SYSTEM HAS ENGAGED ON ITS OWN, CAUSING MY CAR TO BRAKE ON ITS OWN AND SWERVE AND SKID TO THE RIGHT AND LEFT, BRAKES SHUDDER AND GOES FROM 70 MPH TO 30 IN A FEW SECONDS... IT HAS HAPPENED AT DIFFERENT SPEEDS IN DIFFERENT CLIMATE CONDITIONS. THE MESSAGE ON SCREEN SAYS STABILITY SYSTEM ENGAGED, THEN TRACTION ENGAGED, WHICH I HAVE TURNED OFF. I BROUGHT MY CAR INTO A DEALER AFTER THE FIRST EXPERIENCE AND THEY REPLACED THE STABILITY SYSTEM SENSOR, AT A COST NEAR $600 TO ME! A COUPLE WEEKS WENT BY WITH NOTHING WRONG, WE MOVED ACROSS TEXAS AND NOW ITS HAPPENING DAILY!!! THE DEALERSHIPS DON'T KNOW WHAT IS WRONG AND 'HAVENT HEARD ANY COMPLAINTS LIKE MINE', WHICH I FIND VERY HARD TO BELIEVE AFTER READING THE COMPLAINTS LISTED HERE AND IN OTHER BLOGS/WEBSITES!! THIS IS A VERY DANGEROUS PROBLEM THAT GM REALLY NEEDS TO FIX, I DRIVE MY KIDS AROUND IN THIS CAR AND DEPEND ON IT TO GET ME TO AND FROM WORK SAFELY NOT VEERING ME OFF ROAD POSSIBLY CAUSING A MAJOR ACCIDENT!!! I LIKE MANY OTHER PEOPLE WORK HARD TO PAY MY CAR NOTE AND CANT AFFORD $600 'FIXES' THAT DONT FIX!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512619May 18, 2013
ENGINE
I TOOK MY CAR IN FOR SERVICE BECAUSE THE ENGINE LIGHT CAME ON, AFTER THE DEALER PERFORMED ITS CHECKS, IT STATED IT WAS A PURGE VALVE, WHICH THEY SUPPOSEDLY FIXED, HOWEVER A WEEK LATER THE ENGINE BROKEN DOWN. I HAD THE CAR TOWED BACK TO THE DEALER ONLY TO FIND OUT, IT WAS TIMING CHAIN THAT TOTALLY FAILED CAUSING MORE THAN 8000.00 IN REPAIRS WHEN THE ENGINE ONLY HAD 65,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511609May 13, 2013
SERVICE BRAKES
WHILE DRIVING I PUSHED ON THE BRAKES AND THE PEDDLE WENT TO THE FLOOR. I GOT IT TO THE REPAIR SHOP AND WAS TOLD THAT THE BRAKE LINE WAS RUSTED OUT. I HAD IT REPLACED. IT HAS HAPPENED TO 3 DIFFERENT BRAKE LINES. THE LATEST WAS JUST LAST WEEK, GOING UP MY DAUGHTERS DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511642May 13, 2013
VISIBILITY/WIPER, STRUCTURE
WIDE A- PILLARS RESTRICT FORWARD VISIBILITY. I HAVE HAD NEAR ACCIDENTS BY PULLING OUT IN FRONT OF VEHICLE WHICH WAS BLOCKED FROM VIEW BY A-PILLAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511258May 9, 2013
STRUCTURE:BODY
THE CHROME OVERLAY ON THE INSIDE DOOR HANDLE SEPARATED FROM THE BASE METAL OF THE DOOR HANDLE EXPOSING A SHARP EDGE ON THE INNER SIDE OF THE DOOR HANDLE, WHICH CANNOT BE READILY VISIBLE UNTIL YOU PULL ON THE HANDLE WHEN TRYING TO OPEN THE DOOR FROM THE INSIDE. THE CHROME OVERLAY PEELED UP SLIGHTLY EXPOSING A SHARP EDGE OF THE CHROME THAT COULD CUT THE HAND. THE PART IS NOT A VERY EXPENSIVE PART, AND THE INCIDENT IS NOT A MAJOR INCIDENT, BUT THE SEPARATED CHROME OVERLAY COULD CAUSE SLICING OF THE HAND OR FINGER WHEN TRYING TO OPEN THE DOOR. IT SEEMS TO BE A QUALITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510979May 7, 2013
ELECTRICAL SYSTEM
THIS IS A GENERIC SAFETY DEFECT APPLICABLE TO ALL CADILLAC VEHICLES FOR LAST SEVERAL YEARS AND OTHER MAKES WITH KEYLESS IGNITION SYSTEMS. THIS HAS HAPPENED BEFORE AND WILL HAPPEN AGAIN IF NOT REMEDIED. I VISITED A POST OFFICE TODAY IN DAYTON AREA. THIS LOCATION HAS SOME SORT OF STRONG FREQUENCY OPERATION IN THE AREA EVIDENTLY ON SAME FREQUENCY AS FOB STARTING SYSTEMS. I WAS UNABLE TO LOCK MY CAR (KEY DOES WORK) OR UNLOCK IT WITH FOB (AGAIN KEY IN DOOR OPERATES DOOR LOCKS). HOWEVER THE FOB SIMPLY DID NOT START CAR DESPITE SEVERAL EFFORTS OR AFTER INSTRUCTIONS TO PUT IN CONSOLE NEXT TO RECEIVER. HAD THIS BEEN AN EMERGENCY I WOULD HAVE BEEN UNABLE TO LEAVE THE AREA. THE CAR FINALLY DID START BUT ONLY AFTER A PERIOD OF TIME AND NUMEROUS ATTEMPTS. IF THE FOB DOES NOT REGISTER WITH THE SYSTEM THERE IS NO WAY TO START THE CAR. DOOR HAS KEY ACCESS THE REST OF THE IGNITION SYSTEM DOES NOT. THIS IS EXTREMELY UNSAFE AND NEEDS TO E ADDRESSED. THIS IS NOT AN ISOLATED INCIDENT AS TO EITHER THIS LOCATION OR MAKE AND MODEL OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509932April 29, 2013
AIR BAGS
I AM WRITING REGARDING THE CADILLAC SRX VIN # [XXX] I PURCHASED IN 07/09 FROM MASSEY CADILLAC. WE HAVE A SERIOUS PROBLEM WITH THIS VEHICLE AND THE NUMBER OF TIMES IT HAS BEEN IN THE CADILLAC REPAIR SHOP SINCE IT WAS PURCHASED. THE MOST EGREGIOUS DEFECT IS THE PASSENGER AIRBAG. THE VEHICLE HAS BEEN IN THE REPAIR SHOP A TOTAL OF NINE TIMES FOR THE SAME ISSUE. THE PASSENGER AIRBAG DOES NOT ACTIVATE WHEN A PASSENGER IS SEATED IN THE PASSENGER SEAT. THERE IS A SAFETY CONCERN & AND A POTENTIAL NEGLIGENCE CLAIM FOR CADILLAC BECAUSE IF A FATAL ACCIDENT WERE TO OCCUR AND THE AIRBAG FAILED TO DEPLOY AND THE PASSENGER WAS EITHER INJURED OR THERE WAS A FATALITY, CADILLAC HAS BEEN ON NOTICE FOR MONTHS THAT THERE WAS AN ISSUE WITH THIS VEHICLE. THE VEHICLE GOES INTO THE SHOP, STAYS FOR A FEW DAYS, IS RETURNED TO ME AND THE SAME ISSUE HAPPENS AGAIN -- A PASSENGER IS SEATED IN THE PASSENGER SEAT AND THE AIRBAG SENSOR DOES NOT REGISTER THAT A PERSON IS SEATED THERE. NOTE: AS OF 4/29/13 THE VEHICLE IS SITTING IN THE SERVICE DEPARTMENT OF MASSEY CADILLAC ORLANDO WAITING TO BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509635April 26, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
I OPENED THE REAR LIFT GATE FROM INSIDE THE CAR . I HAD JUST PARKED CURBSIDE AT MY 13 YEAR OLD DAUGHTER'S SCHOOL , AS I DO EACH SCHOOL DAY MORNING TO DROP HER OFF . AS SHE LEANED IN THE BACK CARGO SPACE TO PULL OUT HER BACK PACK AND LUNCH BOX THE CARGODOOR STARTED TO CLOSE ON ITS OWN ON MY DAUGHTER . NEITHER OF US HAD PRESSED THE BUTTON . I WAS UNAWARE AT FIRST AS I WAS IN THE FRONT SEAT FACING FORWARD , I HEARD HER SCREAM AND WAS WATCHING IN HORROR AS SHE WAS BEING CRUSHED BY THE DOOR BETWEEN THE DOOR AND HER BAG AND THE CARGO COMPARTMENT . I DID NOT UNDERSTAND WHY THE DOOR DID NOT TREVERSEAND WAS UNSURE IN THAT SPLIT SECOND IF I PRESSED THE BUTTON WOULD IT REVERSE THE DOOR OR CRUSH HER FURTHER . I ALSO WAS UNAWARE IF I HAD ENOUGH TIME TO JUMP OUT OF THE CAR, RUN TO THE BACK . TO TRY TO PULL THE DOOR UP . THIS CAME CLOSE TO BEING A CATASTROPHE. IF MY DAUGHTER WAS SMALLER OR YOUNGER OR IN A DIFFERENT POSITION . SHE IS BRUISED AND I AM REALLY CONCERNED A CAR IS ON THEMARKET LIKE THIS . I SAW OTHER COMPLAINTS LIKE MINE ON LINE TODAY AFTER THIS HAPPENED . THE DEALERSHIP IS BEING LESS THAN HELPFUL NOT TO MENTION .MY CAR HAS LOCKED ME OUT TWICE WITH THE KEYLESS ENTRY AFTER THE CAR WAS UNLOCKED . IT RELOCKED . THE NAVIGATION AND BLUETOOTH TOSS ME REGULARLY . I THINK THIS CAR HAS A WIRING ISSUE ON TOP OF THE LACE OF SAFETY WITH THE BACK GATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10509409April 24, 2013
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED AND THEN ENGAGED INDEPENDENTLY, WHICH APPLIED THE REAR BRAKES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509494April 24, 2013
ENGINE
IN JANUARY, WHILE MY WIFE WAS DRIVING THE CAR WITH CHILDREN IN IT, THE ENGINE SUDDENLY STOPPED. LUCKILY, THE CAR BEHIND ALSO STOPPED AND HELPED HER PUSH THE CAR TO THE SIDE. AFTER A FEW TRIES, THE ENGINE STARTED AGAIN. THIS HAPPENED TWICE BEFORE THE CAR WAS SENT TO THE DEALER FOR REPAIR. THEY SAID TRANSMISSION WAS THE PROBLEM AND HAS BEEN FIXED. LAST SUNDAY, WHILE I WAS DRIVING ON A FREEWAY AT 65 MPH, THE ENGINE SUDDENLY STOPPED AGAIN. I HAD A HARD TIME STEERING THE WHEEL BUT WAS FORTUNATE ENOUGH TO CROSS LANES AND COME TO A STOP ON A FREEWAY. THE CAR IS IN THE DEALER FOR REPAIR BUT CADILLAC JUST ADVISED THAT THEY CANNOT GUARANTEE WHETHER THE CAR WILL STOP AGAIN IN THE FUTURE. THE GUARANTEE SHOULD COME FROM THE DEALERSHIP NOT CADILLAC AND SINCE I OWN IT, I SHOULD MAKE A DECISION TO DRIVE IT OR NOT. IS THIS CAR SAFE TO DRIVE SINCE MY SON WAS IN SUCH PANIC WHEN IT HAPPENED ON THE FREEWAY ? JUST SO LUCKY IT WAS EARLY MORNING WITH NOT MUCH TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508881April 19, 2013
AIR BAGS
PASSENGER AIR BAG DOES NOT COME ON WITH PASSENGER IN SEAT: 9/23/2010 SAME;10/11/2010 SAME10/102011 SAME SUPPRESSION MODULE REPLACED;6/202012 PASSENGER AIR BAG LIGHT IS IN THE OFF POSITION 3/12/2013 PASSENGER AIR BAG IS IN THE OFF POSITION SUPPRESSION MODULE REPLACED 4/3/2013 PASSENGER AIR BAG IS IN THE OFF POSITION SUPPRESSION MODULE REPLACED 4/19 /2013 AIR BAG LIGHT IS IN THE OFF POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505623April 9, 2013
POWER TRAIN
MY 2004 CADILLAC SRX ALSO HAS THE LEAKING PINION SEAL DESCRIBED IN THE FOLLOWING RECALL.....IT HAS LEAKED SINCE I HAVE OWNED THE CAR BUT NOW IS GRINDING. SHOULD IT NOT ALSO BE COVERED BY GM? 2005 CADILLAC SRX POWER TRAIN RECALL 07V589000 NHTSA: ACTION NUMBER: N/A SERVICE BULLETIN NUMBER: 07V589000 ?REPORT DATE: DEC 20, 2007 ?COMPONENT: POWER TRAIN ?POTENTIAL UNITS AFFECTED: 275936 ?MANUFACTURER: GENERAL MOTORS CORP. SUMMARY: ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK. CONSEQUENCE: A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505735April 9, 2013
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
SERVICE STABILITY SYSTEM LIGHTS ON DISPLAY, CAR SHUDDERS AS BRAKES RAMDOMLY APPLY AT ANY SPEED, PULLING STEERING TO LEFT OR RIGHT. SERVICE ABS ON DISPLAY, TRACTIONCONTROL OFF, AND SERVICE CAR SOON ALL ON DISPLAY. CAR HAS HAD TRANSFER CASE FAILURE, ALL 4 HUBS HAD BEARING FAILURE, BRAKE BOOSTER FAILURE, POWER SEAT MODULE FAILURE, AND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505194April 1, 2013
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE TRACTION CONTROL AND THE REDUCED ENGINE POWER WARNING LIGHTS ILLUMINATED, CAUSING THE VEHICLE TO BECOME RESISTANT TO ACCELERATION ATTEMPTS OVER 5 MPH. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WOULD RESUME NORMAL FUNCTION ONCE THE ENGINE WAS SHUT OFF AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505231April 1, 2013
VISIBILITY
I WAS AT DICK RUSSELL'S IN THE RESTAURANT WAITING FOR MY DAUGHTER AND SON-IN-LAW, SO WE COULD HAVE SUPPER. WE HAD BEEN THERE ABOUT 5 - 10 MINUTES, 2 WAITRESS CAME IN AND ASKED IF WE OWNED THE CADILLAC, I SAID YES, WAITRESS SAID YOUR MOON ROOF JUST EXPLODED. I AM SO GLAD WE WERE NOT IN THE CAR WHEN IT EXPLODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504396March 25, 2013
POWER TRAIN, SUSPENSION, ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE ONGOING ISSUES. IT ALSO GOT NEW HEAD GASKETS AT 51,000 MILES AND A NEW TRANSMISSION AT 43,000 BECAUSE IT WOULDN'T GO IN TO REVERSE ONE AFTERNOON. HAD TO BE TOWED TO A DEALER WAS REPLACED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503478March 18, 2013
STEERING, SUSPENSION
I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? HOW OFTEN DO YOU HAVE TO REPLACE THE STEERING GEAR ON A BWM, VOLVO, LEXUS, INFINITY OR EVEN YET A YUGO AT ONLY 57000 MILES? THE CAR HAS BEEN PERFECTLY MAINTAINED, SERVICED AND KEPT IN EXCELLENT CONDITION. IT WAS REPLACED WITH A BRAND NEW STEERING GEAR FROM CLASSIC CADILLAC. NOW ONLY 18 MONTHS LATER AND 17000 MILES THE STEERING GEAR HAS GONE BAD AGAIN. THIS IS A VERY EXPENSIVE REPAIR AND CADILLAC/GM IS TELLING ME THAT THE PART ONLY COMES WITH ONLY A 12 MONTH, 12000 MILE WARRANTY??? THIS IS OBVIOUSLY A DEFECTIVE IN THE DESIGN OF YOUR PRODUCT. I CALLED THE 800-458-80006 CUSTOMER HELP LINE AND HAVE LITTLE CONFIDENCE THAT CADILLAC WILL HELP ME WITH THIS PROBLEM. MY CAR IS NOW GOING TO BE TIED UP IN THE SHOP FOR SEVERAL DAYS AND IS GOING TO BE A HUGE INCONVENIENCES AND EXPENSE TO MYSELF AND FAMILY. PLEASE LET ME KNOW WHO I CAN SPEAK WITH AT CADILLAC/GM TO TALK WITH ABOUT THIS OBVIOUS DEFECT IN YOUR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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