Cadillac SRX Complaints

3,266 consumer complaints on file.

#10605899June 25, 2014
SUSPENSION:FRONT:STABILIZER BAR
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STABILIZER AND BRAKE WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE FRONT PASSENGER SIDE WHEEL HUB COMPLETELY DISINTEGRATED DAMAGING ROTORS AND THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE WHEEL HUB ASSEMBLY, BRAKES, ROTORS AND THE STABILIZING UNIT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606058June 25, 2014
STEERING, WHEELS, SUSPENSION
I PULLED OUT OF A PARKING SPOT AND THEN SUDDENLY MY CAR JOLTED TO A STOP. I HAD HEARD A SNAPPING NOISE AND THE CAR WOULDN'T MOVE FORWARD OR BACKWARDS. I LOOKED AT MY TIRE ONLY TO FIND IT WAS BOWED IN TOWARDS MY CAR INSTEAD OF AWAY FROM IT SINCE THE WHEEL SHOULD HAVE BEEN TURNED AWAY FROM THE CAR. UPON FURTHER REVIEW THE TIRE ROD HAD SNAPPED. IF THE TIRE ROD COULD EASILY SNAP AS I WAS SIMPLY PULLING OUT OF A PARKING SPOT THEN IT COULD HAVE EASILY SNAPPED WHILE ON THE HIGHWAY WHICH WOULD HAVE RESULTED IN INJURIES TO MYSELF AND MY CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605290June 23, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT SUSTAINED BACK INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10598918June 17, 2014
EXTERIOR LIGHTING
BEGINNING IN MAY OF 2013, THE RIGHT TURN SIGNAL BULB HAS CONTINUALLY BLOWN.......5 INSTANCES INCLUDING THE TIME RIGHT NOW THAT WE ARE HAVING REPAIRED TOMORROW. JUST THE RIGHT FRONT LIGHT!! THE LOCAL CADILLAC DEALER DOES NOT SEEM TO CONSIDER THIS A PROBLEM BECAUSE THERE'S BEEN NO RECALL ASSIGNED, NOR HAS GM MENTIONED IT ANYWHERE AS AN ISSUE. FIRST INSTANCE 5-27-2013, THEN 8-23-2013, THEN 2-22-2014, THE 4TH TIME WE HAD THEM REPLACE THE PIGTAIL IN ADDITION TO THE BULB, AND AS I MENTIONED WE TAKE THE CAR IN TOMORROW AGAIN FOR THE SAME ISSUE. THIS SHOULD BE ADDRESSED, NOT ONLY AS A POTENTIAL FIRE HAZARD OR SAFETY CONCERN, BUT AS AN ECONOMIC BURDEN ON THE CONSUMER.........TO REPLACE A $6.00 TURN SIGNAL BULB, THE FRONT BUMPER MUST BE REMOVED WHICH COMES AT A COST RANGING FROM $200 TO $400 EACH TIME THERE'S AN ISSUE. WHO THOUGHT OF THAT DESIGN!! I GOOGLED THE ISSUE "2006 CADILLAC SRX RIGHT TURN SIGNAL" AND AT THE FOLLOWING SITE, I FOUND MANY OTHER PEOPLE WHO ARE DEALING WITH THE PROBLEM AND WHO HAVE HAD TO DEAL WITH THE ISSUE: HTTP://REPAIRPAL.COM/FAILURE-OF-FRONT-TURN-SIGNAL-AND-DRL-BULBS-072 IF THERE IS AN ELECTRICAL SHORT SITUATION, IT NEEDS TO BE ADDRESSED BECAUSE SPARKS AND GAS BURNING ENGINES DON'T GO WELL TOGETHER!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598962June 17, 2014
ENGINE
TIMING CHAIN BROKE CAUSING THE VEHICLE TO FAIL IN THE MIDDLE OF TRAFFIC. GM HAS NO RECALLS ON TIMING CHAINS ON THIS MODEL BUT HAS THE SAME ISSUE/RECALL FOR OTHER MODELS OF CADILLACS. THEY WANT CUSTOMERS TO PAY FULL RETAIL PRICE TO REPAIR THE BAD DESIGN ISSUE THAT THEY KNOW ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598428June 16, 2014
WHEELS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I HAD A BLOW OUT ON THE OHIO TURNPIKE. IT WAS AT THAT TIME I FIRST CAME TO KNOW CADILLAC NO LONGER PROVIDED SPARE TIRES AS STANDARD EQUIPMENT. THERE IS A PUMP INCLUDED WHICH IS USELESS IN THE CASE OF A BLOW OUT. THE ISSUE IS HOW CAN CADILLAC BE ALLOWED TO SELL CARS WITH OUT SPARE TIRES. IT IS OBVIOUSLY A SAFETY DEVICE THAT SHOULD BE MANDATORY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598353June 15, 2014
SUSPENSION
MY HUSBAND AND I WERE RETURNING FROM A TRIP TO MYRTLE BEACH. WE HAD JUST GOTTEN ON THE NEW YORK STATE THRUWAY. WE HAD JUST PASSED A TRACTOR TRAILER WHEN ALL OF A SUDDEN THE CAR IMMEDIATELY VEERED TO THE RIGHT. MY HUSBAND ATTEMPTED TO CORRECT THIS AND IT IMMEDIATELY VEERED TO THE LEFT. IT DID THIS 2-3 TIMES BEFORE HE WAS ABLE TO GET IT UNDER CONTROL. WE PULLED OFF TO THE LEFT SHOULDER OF THE THRUWAY AND CALLED FOR A TOW TRUCK. IT WAS TOWED TO OTTO CADILLAC IN ALBANY NEW YORK. THIS IS THE REPAIR THAT WAS REQUIRED. INSTALLED NEW 20867273: SL-N-LINK (05416-K) 20867 QTY 1. THIS IS WHAT WAS FOUND LR ADJUST LINK BROKEN, REPLACED LINK AND ALIGNED REAR TOW TO SPEC. SERVICE WAS DONE SATISFACTORILY NO COMPLAINTS WITH SERVICE DEPARTMENT BUT WE DO NOT WANT ANYONE ELSE TO EXPERIENCE THIS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597707June 11, 2014
ENGINE, VEHICLE SPEED CONTROL
EXPERIENCED SEVERAL INSTANCES OF VEHICLE BEING VERY HESITANT TO ACCELERATE WHICH IS DANGEROUS WHEN TRYING TO ENTER INTERSTATE TRAFFIC. BEING TOLD THAT THIS IS JUST A CHARACTERISTIC OF THE TYPE OF ENGINE IS NOT A GOOD OR PROFESSIONAL RESPONSE. NEEDS TO BE ADDRESSED BY CADILLAC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597297June 10, 2014
ENGINE AND ENGINE COOLING
ON 5/23/14 4 DAYS AFTER I BOUGHT THIS CADILLAC SRX THE WATER PUMP WENT OUT & BOTH HOSE ASSEMBLY NEEDED TO BE REPLACED DUE TO THE HOSES SPLIT. WHILE I'M IN ATLANTA GA. VISITING. FROM INDIANAPOLIS IN. TO THIS DATE THE CAR IS STILL THERE WAITING ON A HOSE ASSEMBLY THAT IS ON BACK ORDER. I DON'T UNDERSTAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597022June 9, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO START IGNITION. THE CONTACT WAS CONCERNED BECAUSE WHEN THE ENGINE WAS RUNNING, THE CONTACT COULD EXIT THE VEHICLE WITHOUT A CHIME SOUNDING TO ALERT THAT THE ENGINE WAS STILL OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596348June 5, 2014
EXTERIOR LIGHTING
I AM ONLY GUESSING THE YEAR BECAUSE IT IS NOT MY VEHICLE. I WANT TO ALERT THE NHTSB TO WHAT I CONSIDER A SAFETY DEFECT IN THIS VEHICLE. THE REAR BRAKE LIGHTS ARE EXCESSIVELY BRIGHT TO THE POINT OF AFFECTING THE VISION OF SOMEONE FOLLOWING THIS VEHICLE. LAST NIGHT I WAS FOLLOWING ONE OF THESE IN A LINE OF CARS AND THE BRAKE LIGHTS WERE SO BRIGHT IT AFFECTED MY ABILITY TO SEE THE ROAD. SINCE THIS IS AN SUV OF SORTS, IT WAS MADE WORSE BY THE HIGH MOUNTING OF NOT ONLY THE NORMAL LIGHTS BUT THE CENTER BRAKE LIGHT. I CAN UNDERSTAND THE NEED TO HAVE BRAKE LIGHTS VISIBLE AND CERTAINLY ON A FOGGY NIGHT THEY WOULD BE USEFUL, BUT FOR NORMAL CLEAR DRIVING LIKE LAST NIGHT THEY ARE TOO BRIGHT AND CAN LEAD TO AN ACCIDENT AS THE BRIGHTNESS AFFECTS THE VISION OF THE PERSON FOLLOWING THE VEHICLE. AS I MENTIONED, I DO NOT KNOW THE YEAR AND DIDN'T THINK TO GET THE LICENSE NUMBER BUT THE 2 MARKINGS WERE "SRX" AND EITHER "315" OR MORE LIKELY "3.5". EVEN WITH MY HIGH BEAM HEADLIGHTS WHICH WERE NEEDED TO COUNTERACT THE EFFECT OF THE HIGH BRIGHTNESS BRAKE LIGHTS IT WAS DIFFICULT TO MAKE OUT THE 3.5. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595890June 3, 2014
ELECTRICAL SYSTEM, POWER TRAIN
ONE SUNDAY, I DROVE THE VEHICLE TO THE GROCERY STORE, PARKED AND COULDN'T GET THE KEYS OUT OF THE IGNITION AND THE VEHICLE WOULD NOT GO ALL THE WAY INTO PARK. I TOOK THE CAR TO THE DEALER AND IT WAS FIXED BUT THE KEY WILL STILL GET STUCK FROM TIME TO TIME AND I HAVE TO PUT THE CAR IN NEUTRAL AND THEN SLAM IT INTO PARK IN ORDER TO GET THE KEY OUT OF IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595893June 3, 2014
FUEL SYSTEM, GASOLINE
LEAVING WORK I STARTED THE VEHICLE AND DROVE APPROXIMATELY 1/2 MILE WHEN THE ENGINE LIGHT CAME ON AND THE VEHICLE STARTED PULLING AND SHAKING. I PULLED OVER AND TURNED THE VEHICLE OFF FOR A FEW MINUTES. I STARTED THE VEHICLE AGAIN AND IT CONTINUED TO DO THIS SO I TOOK IT TO THE DEALER AND THE DEALER TOLD ME IT WAS THE EXHAUST SYSTEM AND WOULD COST 2300 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595552June 2, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE LIGHTS WERE VERY DIM MAKING AND CAUSING THE CONTACT DIFFICULTY IN SEEING PAST 50 FEET IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594821May 29, 2014
POWER TRAIN
I HAVE NOTICED SLOW SHIFTING TO HIGHER GEAR ALMOST FROM DAY ONE. IT IS MOST NOTICEABLE WHEN DRIVING DOWN HILL AND APPROACHING RED TRAFFIC LIGHT AND DECELERATING, THEN LIGHT TURN GREEN AND I WANT TO ACCELERATE AND I NOTICE HESITATION ( DISENGAGEMENT ) TO A DEGREE THAT MY UPPER BODY ACTUALLY MOVES FORWARD. THAT HESITATION OR DELAY IS DANGEROUS WHEN I AM ENTERING EXPRESSWAY AND I NEED TO ACCELERATE QUICKLY, TO ESCAPE FAST APPROACHING SEMI-TRUCK. I MENTIONED THAT ISSUE TO THE DEALER I PURCHASED SRX FROM AND MY REGULAR SERVICING DEALER BUT EACH TIME I AM TOLD THAT IS THE WAY THIS TRANSMISSION IS. WITH RE-CALL INVOLVING 2013 SRX FOR THIS PROBLEM, I BELIEVE PREVIOUS MODELS 2-11 AND 2012 SHOULD BE INCLUDED BECAUSE IT IS DANGEROUS AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593560May 22, 2014
STRUCTURE:BODY
PUSHED BUTTON TO RAISE THE REAR HATCH AND HATCH RAISED TO THE UPPER LIMIT THEN QUICKLY SWUNG DOWN , UP TO THE FULL OPEN POSITION , SWUNG DOWN AND UP AGAIN WILDLY ON ITS OWN AND FINALLY SLAMMING CLOSED WITH-ENOUGH FORCE THAT IT WAS UNSTOPPABLE.....WOULD HAVE CRUSHED A PET OR CHILD. THERE WAS NO OBSTRUCTION SAFETY STOP WHATSOEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592695May 20, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED WHILE ACCELERATING FROM A COMPLETE STOP THE VEHICLE STALLED FOR THREE TO FOUR SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,766. THE CURRENT MILEAGE WAS 50,000. UPDATED 08/21/14LJ UPDATED 09/03/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592732May 20, 2014
SEATS
POWER DRIVER SIDE SEAT WILL STICK AND WILL NOT LOWER. MEMORY SYSTEM FOR POWER SEATS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592407May 19, 2014
ENGINE
TL * THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592269May 18, 2014
SERVICE BRAKES, POWER TRAIN
INCIDENT OCCURRED WHILE CONTACT (C) WAS BACKING SRX DOWN THE APPROX 40 DEGREE UPSLOPE 100' LONG DRIVEWAY CURVED AT BOTTOM. SURFACES WERE DRY & IT WAS SUNNY. C PURCHASED SRX NEW (NAVIGATION, DRIVER AWARENESS & DRIVER ASSIST) IN LATE 12/13. C &/OR SPOUSE HAVE BACKED SRX DOWN DRIVEWAY WITHOUT INCIDENT 100 PLUS TIMES. C & SPOUSE ENTERED SRX, ADJUSTED SEATS & MIRROR, & BUCKLED SEAT BELTS. C DEPRESSED BRAKE PEDAL & PUSHED START BUTTON. WHILE RETAINING PRESSURE ON BRAKE, C SHIFTED TRANSMISSION SELECTOR INTO R, 'REVERSE.' THE BACK-UP CAMERA DISPLAY APPEARED. IMMEDIATELY, SRX BEGAN TO ROLL DOWN DRIVEWAY. ROLLING CONTINUED DESPITE INCREASING BRAKE PEDAL PRESSURE EXERTED. C WAS STANDING ON BRAKE PEDAL TO GET SRX TO RESPOND TO FULL STOP. VIEWING THE BACK-UP CAMERA DISPLAY, C ATTEMPTED TO STEER SRX SO AS TO AVOID ENTERING STREET. SRX WAS STOPPED BY IMPACTING RETAINING WALL ON LEFT SIDE OF DRIVEWAY. ONCE SRX HAD STOPPED, C (WITH BRAKE PEDAL STILL DEPRESSED) WAS ABLE TO SHIFT GEARS & MOVE SRX FROM DRIVEWAY. C TESTED SRX BY DRIVING FORWARDS & BRAKING & NOTED NO ISSUES. SRX WAS DEALER INSPECTED. DEALER INDICATED THAT IT: "COULD NOT DUPLICATE CONCERN. CHECKED FOR BULLETINS, NO RELATED BULLETINS. INSPECTED BRAKE FLUID FOR LEAKS, NO LEAKS. NO STORED DTC'S." RE: SRX'S HILL START ASSIST FEATURE, WHICH HOLDS SRX FOR MAXIMUM OF TWO SECS SO DRIVER MAY MOVE FROM BRAKE TO ACCELERATOR WITHOUT RISK OF ROLLING - FEATURE DOES NOT FUNCTION. DEALER VERBALLY STATED THAT ON STEEP HILLS, SRX SHOULD BE DRIVEN WITH TWO FEET, ONE ON BRAKE & ONE ON ACCELERATOR. FOR THIS REPORT, C NEVER USED ACCELERATOR & NEVER REMOVED FOOT FROM BRAKE PEDAL. C BELIEVES SRX SHOULD NOT HAVE BEEN AT RISK OF ROLLING & BRAKES & TRANSMISSION FAILED & SHOULD BE INVESTIGATED. CRASH RESULTED IN DAMAGE TO LEFT MIRROR, LEFT CHROME VENT & LEFT REAR WHEEL WELL. REPAIR COST ESTIMATED AT $980. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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