Cadillac SRX Complaints

3,266 consumer complaints on file.

#10948193January 29, 2017
STRUCTURE:BODY, SERVICE BRAKES
WHILE DRIVING MY WIFE HAD TO PUSH BRAKE PEDAL FURTHER DOWN TO ENGAGE THE BRAKES TO SLOW OR STOP. PROBLEM CAME ON RELATIVELY QUICKLY. TOOK TO SHOP. DIAGNOSED AS A LEAK IN POWER BRAKE BOOSTER. ALSO, THE HOOD RELEASE MECHANISM IN PASSENGER COMPARTMENT BROKE, MAKING RELEASE OF HOOD VERY DIFFICULT. DANGEROUS IN CASE OF EMERGENCY REQUIRING ACCESS TO ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948157January 28, 2017
ELECTRICAL SYSTEM
THE REAR POWER LIFT GATE DOOR ON MY 2010 CADILLAC SRX (23,000 MILES) RECENTLY STARTED CLOSING SUDDENLY ONLY SECONDS AFTER OPENING. DURING THE 2ND TIME THIS HAPPENED, I WAS STRUCK ON THE BACK OF THE HEAD AND UPPER BACK. THIS IS A VERY DANGEROUS SITUATION AND COULD INJURE AN ADULT, OR WORSE - A CHILD! CADILLAC NEEDS TO FIX THIS IMMEDIATELY. PLEASE LET ME KNOW WHAT I SHOULD DO. THANKS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10947574January 25, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT ONCOMING VEHICLES WERE FLASHING THEIR LIGHTS AT HER. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WERE OUT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE LOW BEAM PASSENGER SIDE HEAD LAMP. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BALLAST BURNED DUE TO CONDENSATION INSIDE THE HEADLIGHT ASSEMBLY. THE DEALER DIAGNOSED THAT REPLACING THE BALLAST WAS NOT GOING TO RESOLVE THE FAILURE. IT WAS DETERMINED THAT A CRACK ON THE SEAL OF THE HEADLIGHT ASSEMBLY CAUSED THE BALLAST TO BURN. THE SEAL NEEDED TO BE REPLACED. THE LIKELIHOOD OF HAVING TO REPLACE THE OTHER HEADLIGHT ASSEMBLY WAS VERY HIGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947383January 24, 2017
VISIBILITY/WIPER
WATER DRAINING INTO THE PASSENGER COMPARTMENT, POTENTIAL OF DAMAGING ELECTRONICS AND STARTING A FIRE. WATER ALSO CREATED A CARPETING PROBLEM ON THE PASSENGER SIDE. GM ISSUED A CUSTOMER SATISFACTION BULLETIN, BUT CALIFORNIA WAS EXCLUDED - WHY???? "14225 CUSTOMER SATISFACTION - SUNROOF DRAIN HOSE LEAKS". AFTER FURTHER RESEARCH I FOUND THE 14225 DOCUMENT AND THE PROCESS NEEDED TO REPAIR THE DRAIN TUBE. I WAS ASTONISHED TO SEE THAT CALIFORNIA CARS ARE EXCLUDED FROM THE CAMPAIGN. HOW CAN THIS BE, EVIDENTLY IT DOESN'T RAIN IN CALIFORNIA BUT THE BULLETIN COVERED EUROPE, PUERTO RICO ETC., WHO WOULD PUBLISH A CUSTOMER SATISFACTION DOCUMENT EXCLUDING STATES IN WHICH THE SAME CARS WERE PURCHASED, AND WOULD BE SUSCEPTIBLE TO THE IDENTICAL PROBLEM IDENTIFIED IN THE SATISFACTION BULLETIN. AFTER TAKING MY SRX TO THE DEALER IT WAS CONFIRMED THAT THE DRAIN TUBE AS IDENTIFIED IN THE 14225 BULLETIN WAS THE PROBLEM, THUS ALLOWING WATER FROM THE SUN ROOF DRAIN, TO FLOOD INTO THE PASSENGER COMPARTMENT. I AUTHORIZED [XXX] TO FIX THE LEAK AT MY EXPENSE ($449.41). REGARDS [XXX] MANAGER, QUALITY ASSURANCE [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946643January 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945933January 18, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, INCOMING TRAFFIC ALERTED THE CONTACT THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT MENTIONED THAT THE CHECK LOW BEAM LIGHTS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOW BEAM BULBS WERE REPLACED. THE INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE AS HAVING CONDENSATION BUILT IN THE HEADLIGHT ASSEMBLY BURNING THE BALLASTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945756January 17, 2017
EXTERIOR LIGHTING
RIGHT HEADLIGHT FOGGING AND CONDENSATION WITHIN SEALED BEAM IN FOG, RAIN AND SNOW CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945259January 14, 2017
EXTERIOR LIGHTING
BOUGHT MY 2010 CADILLAC SRX USED FROM DEALERSHIP. BROUGHT CAR BACK TO COMPLAIN ABOUT MOISTURE IN HEADLIGHTS. I WAS TOLD IS WAS NORMAL ON A CADILLAC. DEALERSHIP SAID THERE WAS NO RECALL AND NOT TO WORRY ABOUT IT. OVER TIME THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM TO THE POINT OF NOT BEING ABLE TO SEE AT NIGHT ON MY WAY HOME. THE BRIGHTS WORK WELL BIT THE DIM SETTING IS NOW TOO DANGEROUS TO DRIVE AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945261January 14, 2017
ELECTRONIC STABILITY CONTROL (ESC)
2010 CADILLAC SRX "SERVICE STABILITRAC" LIGHT HAS BEEN COMING ON FOR THE LAST YEAR. I'VE HAD THE SHOP WHO RAN THE CODE. THE CODE CAME BACK AS POSSIBLE FAIL BUT INCONCLUSIVE. THE MECHANIC CHECKED ALL FUSES AND ENTIRE BREAKING SYSTEM AND FOUND NOTHING IN NEED OF REPAIR AND ALL SYSTEMS WORKING PROPERLY. TO REPLACE THE PART THAT "MAYBE CAUSING" THE WARNING TO COME ON WOULD COST ME UP TO $1200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944271January 11, 2017
EXTERIOR LIGHTING
EXCESSIVE MOISTURE COLLECTS IN THE FRONT HEADLIGHT ASSEMBLIES AND CAUSES BULBS TO SHORT OUT AND NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944475January 11, 2017
EXTERIOR LIGHTING
TURNS SIGNALS FAIL TO WORK CONSISTENTLY WHEN TEMPERATURE DROPS BELOW 20 DEGREES. CAR HAS BEEN IN FOR SERVICE AND REPLACEMENT OF THREE BODY CONTROL MODULES AND IS BACK IN AGAIN AS SAME PROBLEM HAS OCCURRED AGAIN. THE SIGNAL PROBLEMS HAPPENS EVEN IF THE CAR IS STOPPED, MOVING, TURNING, ON ALL SURFACES, ETC . PROBLEM STARTED FALL OF 2015 AND CONTINUES TO BE AN ISSUE AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944220January 10, 2017
WHEELS
MY SRX HAS WHINING NOISE IN THE FRONT DRIVERS SIDE FRONT WHEEL WHEN DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943775January 9, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEADLIGHTS WERE VERY DIM THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. UPDATED 03/17/17*LJ *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943797January 9, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FRONT PASSENGER HEADLIGHT HAS MOISTURE IN HEADLIGHT ASSEMBLY. AFTER REVIEWING SEVERAL GM/CADILLAC WEBSITES IT APPEARS THIS IS A KNOWN ISSUE WITH SRX OWNERS AND IS ONLY REPLACED UNDER WARRANTY. LIGHT WILL SHORT OUT OVER TIME AND STOP WORKING ACCORDING TO OTHER OWNER REPORTS. VEHICLE WAS RECENTLY PURCHASED AND CURRENT OWNER NOTICED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943876January 9, 2017
EXTERIOR LIGHTING
FRONT HEADLIGHTS ARE NOT BRIGHT AT ALL; IT IS LIKE DRIVING IN THE DARK. THE HI-BEAMS WORK FINE. I ROUTINELY USE ALL FOUR CARS IN MY HOUSEHOLD (ONE OTHER AMERICAN MAKE, AND TWO ASIAN MAKES), AND OUT OF THE FOUR, THE CADILLAC SRX HEADLIGHTS ARE OF ABSOLUTELY NO USE. THE HEADLIGHT BULBS AREN'T BURNT OUT, BUT THEY PROJECT NEXT TO NO LIGHT. CAR HAS 94,697 MILES ON IT. THE CAR IS USED MOSTLY DURING THE DAY; IF ONE IF US NEEDS TO GO OUT AT NIGHT, WE TAKE ONE OF THE OTHER THREE CARS AS THE SRX IS THE UNSAFE CHOICE. WAS SURPRISED TO LEARN THERE WAS NO RECALL ON THIS. LOOKS LIKE THERE WERE SOME SIMILAR COMPLAINTS AS MINE AT THE NHTSA WEB SITE. TWICE AS MANY COMPLAINTS LODGED WERE ABOUT THE 2010 CADILLAC SRX'S HEADLIGHTS AS COMPARED TO ANY OTHER MATTER ABOUT THE CAR ... THAT SHOULD TELL YOU SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943720January 8, 2017
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT HAS A LOT OF CONDENSATION IN IT AND RESTRICTS THE AMOUNT OF LIGHT BEING PUT OUT. THE DRIVER SIDE ALSO HAS MOISTURE BUT NOT AS MUCH AS THE PASSENGER. THE PASSENGER TAIL LIGHT DOES NOT WORK WHEN THE LIGHTS ARE ON. NO ACCIDENTS THAT I AM AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940261January 7, 2017
EXTERIOR LIGHTING
VEHICLE LOW BEAM/DAYTIME RUNNING LIGHTS ILLUMINATION DOES NOT ALLOW YOU TO SEE THE ROAD AT NIGHT MAKING IT A SEVERE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940318January 7, 2017
UNKNOWN OR OTHER
I HAVE ONLY 16,000 MILES ON MY VEHICLE AND HARDLY USE IT. WHEN I WAS DRIVING THE VEHICLE, THE RIGHT SIDE OF THE SUNSHADE WHICH COVERS THE SUNROOF FELL ON ME AND MY PASSENGER STARTELING US AND ALMOST CAUSED ME TO HAVE AN ACCIDENT. THERE WAS ONLY A PLASTIC CLIP THAT WENT INTO THE TRACK THAT JUST BROKE, FELL OFF AND CAUSED THE WHOLE RIGHT SIDE OF THE SUNSHADE TO FAIL AND FALL ON MY PASSENGER WHILE I WAS DRIVING ON A CITY STREET. THIS IS A SUNSHADE THAT WAS HARDLY EVEN USED. I NOTIFIED CADILLAC BUT THEY DIDN'T SEEM TO CARE OR WANT TO DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940321January 7, 2017
EXTERIOR LIGHTING
HEADLIGHT WARNING MESSAGE APPEARED WHILE DRIVING ON CITY STREET. UPON CHECKING RIGHT LOW BEAM BULB, LIGHT WAS OUT AND HOUSING HAD HEAVY CONDENSATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940153January 6, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION), BUT WAS STILL HAVING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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