Cadillac SRX Complaints

3,266 consumer complaints on file.

#10992418May 31, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992361May 30, 2017
UNKNOWN OR OTHER
VEHICLE'S REAR LIFT GATE SUDDENLY CLOSED WHILE IN THE OPEN POSITION AND STRIKING MY SISTER WHILE SHE LOADED BAGS IN THE CARGO AREA. THIS HAPPENED TWICE ON 5/29/17. I RETURNED HOME AND HAVE NOT DRIVEN THE CAR SINCE. I WILL TAKE IT IN FOR SERVICE ON 5/31/17. MY SISTER WAS NOT INJURED, BUT SHE WAS SHAKEN UP, AS THE VEHICLE CONTINUED TO PRESS DOWN ON HER BODY. A YOUNG CHILD MAY HAVE BEEN SERIOUSLY INJURED. THE CAR WAS STOPPED IN THE PARK GEAR, WITH THE MOTOR ON. IN A SHOPPING CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992341May 30, 2017
STEERING, SUSPENSION
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991597May 25, 2017
POWER TRAIN
SHIFT MODULE 208755589 DATED 01/25/2010 OTHER NUMBERS GM 4447/812516052/05MODEL5 WOULD NOT SHIFT INTO PARK, VEHICLE WOULD NOT TURN OFF AND ROLLED CAUSING AN UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991560May 24, 2017
EXTERIOR LIGHTING
I OWN A 2011 CADILLAC SRX 66,000 MILES, IT HAS BEEN IN OUR FAMILY SINCE IT WAS PURCHASED NEW AT CAMARGO CADILLAC. I TOOK IT IN TODAY FOR SIMPLE OIL CHANGE AND TIRE ROTATION. I WAS INFORMED BY PHONE THAT MY HEADLIGHT WAS OUT ON THE DRIVER SIDE, NEWS TO ME. THIS CAR HAS A CATASTROPHIC DEFECT IN THE HEADLAMPS AND I AM NOT THE ONLY ONE TO EXPERIENCE IT. THERE ARE NUMEROUSREPORTS OF THIS ISSUE ONLINE, WHERE CONDENSATION BUILDS IN HEADLAMP AND CAUSES FAILURE. AM I NOT SUPPOSE TO DRIVE MY LUXURY VEHICLE IN THE RAIN OR TAKE IT TO THE CAR WASH? I FIRST EXPERIENCED THIS ON MY PASSENGER SIDE LIGHT IN LATE 2015, LIGHT FAILED WHILE DRIVING AND THE WHOLE HEADLAMP HAD TO BE REPLACED. NOW A YEAR LATER WE ARE GOING THROUGH THE SAME ISSUE WITH THE DRIVER SIDE. I ASSUME THIS WILL FALL ON DEAF EARS AS NO ONE WANTS TO DO ANYTHING TO ASSIST WITH THIS ISSUE FROM DEALERS TO GM CUSTOMER SERVICE. 1300.00 FORA NEW HEADLIGHT ASSEMBLY FOR SECOND TIME ON A CAR 6 YEARS OLD, UNHEARD OF ! I HAVE OWNED SEVERAL VEHICLES AT THE AGE OF 46, AND HAVE NEVER HAD TO HAVE 1 LET ALONE 2 HEADLIGHT ASSEMBLY'S REPLACED. GM HAS AN ISSUE AND SHOULD OWN UP TO IT ! .WHAT WAS EVEN MORE AGGRAVATING WAS THE NON-CHALANT ATTITUDE AT THEJEFF WYLER CADILLAC DEALERSHIP AND WITH GMCUSTOMER SERVICE, AS IF THIS WAS NORMAL AND I WAS CRAZY. HONESTLY TAKE A POLE OF GM EMPLOYEES HOW MANY OF THEM /OR THEIR FAMILY MEMBERS HAVE HAD / AND WOULD BE OKAY WITHPAYING FOR 2 HEADLIGHT ASSEMBLY'S REPLACEMENTS ON THEIR 6 YEAR OLD LUXURY VEHICLE ?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991196May 23, 2017
EXTERIOR LIGHTING
AFTER DRIVING MY CAR WITHOUT ANY ISSUES FOR 3 YEARS, THE LOW BEAMS BECAME INCREASINGLY DIM. I HAD REPLACED THEM NUMEROUS TIMES, TAKEN IT TO NUMEROUS CADILLAC GARAGES/ DEALERS, REPLACED THE BATTERY ETC, WITH NO SOLUTION. I RESEARCHED THAT THE 2010 MODEL SRXS WERE RECALLED DUE TO HEADLIGHTS. I AM STILL CURRENTLY HAVING ISSUES WITH CADILLAC TELLING ME "THIS IS NORMAL FOR AN SRX"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986052May 16, 2017
EXTERIOR LIGHTING
THE HEADLAMPS ON THE 2010 CADILLAC SRX ARE NOT SAFE! THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT MOISTURE AND CONDENSATION GETTING INSIDE THESE LAMPS CAUSING HEADLIGHTS TO BURN OUT. I WAS DRIVING AT NIGHT WHEN MY DRIVER SIDE HEADLIGHT WENT OUT. I TOOK IT TO THE DEALERSHIP AND THEY SAID THERE IS MOISTURE IN THE HEADLIGHT THAT CAUSED THE BULB TO GO OUT. THEY QUOTED ME OVER 2K FOR A HEADLAMP N BULB. THIS IS RIDICULOUS!! GM NEEDS TO DO SOMETHING ABOUT THE HEADLAMPS ASAP!! THESE VEHICLES ARE SUPPOSED TO BE MADE WITH THE BEST PARTS, BUT I SEE GM HAS FAILED!! THIS MATTER NEEDS ATTENTION IMMIDIATLY BEFORE SOMEONE IS HURT OR EVEN WORSE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985761May 15, 2017
STEERING
LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985128May 12, 2017
UNKNOWN OR OTHER
DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP CONSUMERS WITH THE COSTS ASSOCIATED WITH REPAIRS (PER THE CONVERSATION I HAD WITH THEM TODAY) IF YOU LOOK ON YOUTUBE OR OTHER SITES FOR CADILLAC OWNERS, YOU WILL SEE HOW MANY SRX'S IT INVOLVES. IT'S WELL OVER $500 TO HAVE THIS REPAIRED DEPENDING UPON THE DEALERSHIP/PRICE OF MODULE/LABOR COSTS. PLEASE CONSIDER A RECALL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984997May 11, 2017
UNKNOWN OR OTHER
MY CAR WAS IN PARK AND OFF. ROLLED BACKWARDS DOWN THE DRIVEWAY. INJURIES INCURRED
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10984680May 10, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE. UPDATED 06/21/17*LJ CARFAX CANNOT PROCESS VIN. UPDATED 9/28/18*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984776May 10, 2017
VEHICLE SPEED CONTROL
ACCELERATION TAKES A FEW SECONDS TO CATCH UP. THIS PROBLEM WAS SUPPOSSED TO HAVE BEEN RESOLVED. HOWEVER, I CONTINUE TO HAVE PROBLEMS WITH ACCELERATION LAGGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984782May 10, 2017
ELECTRICAL SYSTEM
CUE PROBLEMS. THE TOUCHSCREEN GOES BLACK OR FREEZES WHILE THE VEHICLE IS MOVING. ALSO THE MIDDLE BOTTOM SECTION DOES NOT RESPOND AFFECTING HEATING/AC FUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984787May 10, 2017
EXTERIOR LIGHTING
I BOUGHT THIS CADILLAC SRX 2010 A FEW WEEKS AGO I WAS DRIVING AND SUDDENLY THE LIGHTS STOPPED WORKING AND A WARNING ⚠️ SHOWED UP ON THE SCREEN. THEY HAVE A LOT OF MOISTURE INSIDE. I DON'T KNOW WHAT I SHOULD DO NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984423May 9, 2017
EXTERIOR LIGHTING
CONDENSATION IN HEADLIGHTS CAUSING LIGHTS TO GO OUT. LEAKING SEAL FROM MANUFACTURER ALLOWING MOISTURE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984468May 9, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, IT BECAME VERY DIFFICULT TO SEE WITH THE LOW BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO A DEALER FOR A STATE SAFETY INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS WERE FUNCTIONING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO BACK TO THE ORIGINAL DEALER. THE DEALER DID NOT INSPECT THE VEHICLE, BUT STATED THAT THE CONTACT WOULD HAVE TO PAY TO REPAIR THE ENTIRE HEADLIGHT SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ..UPDATED 06/14/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984548May 9, 2017
EXTERIOR LIGHTING
BOTH FRONT HEAD LIGHTS HAVE WATER AND CONDENSATION BEHIND THE LENS WHICH CAUSES THE LIGHT BULB TO BURN OUT. THIS IS VERY DANGEROUS IF YOU ARE DRIVING IN RAIN OR SNOW. IT'S A BIG SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984286May 8, 2017
POWER TRAIN
I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY THAT REPAIR DID NOTHING TO HELP THE ISSUE. I BOUGHT THE CAR PREOWNED AND DIDNT NOTICE THE ISSUE FOR ABOUT A MONTH OR SO AFTER THE PURCHASE. THE ISSUE SEEMS INTERMITTENT, BUT WHEN IT DOES HAPPEN IT IS SCARY. ESPECIALLY WHEN PULLING OUT INTO TRAFFIC AND THE CAR DOESN'T ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984340May 8, 2017
POWER TRAIN
CAR JERKS EXCESSIVELY WHILE IN DRIVE AT LOW SPEEDS. TRANSMISSION CUTS OUT OR DECELERATE, FOLLOWED BY A RAPID ACCELERATION, LEADING TO JERKING AND BUCKING. CREATES THE RISK OF NOT BEING ABLE TO ACCELERATE WHEN PULLING OUT INTO TRAFFIC, A CRASH HAZARD. THE 2013 SRX HAD PROBLEMS THAT SOUND LIKE THIS AND 50,000+ VEHICLES WERE RECALLED SO THE TRANSMISSION MODULE COULD BE REPROGRAMMED. WONDERING IF THE RECALL NEEDS TO BE EXTENDED TO 2014 AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983438May 4, 2017
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SUN ROOF DRAIN LINES WERE CLEANED AND REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac SRX