Cadillac SRX Complaints

3,266 consumer complaints on file.

#11079892March 17, 2018
EXTERIOR LIGHTING
HEADLIGHTS HAVE FAULTY SEALS CAUSING CONDENSATION AND WATER TO LAY INSIDE THE HEADLIGHT CAUSING THE HEADLIGHTS TO SHORT OUT WITHOUT ANY WARNING WHILE DRIVING ON THE HIGHWAY AT NIGHT, THIS IS A VERY SERIOUS SAFETY ISSUE! WHY IS THIS NOT A RECALLL? SEEMS PRETTY SERIOUS 70MPH AN ANY SECOND COMPLETE DARKNESS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11079921March 17, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MOSTURE/CONDENSATION IN PASSENGER HEADLAMP ASSEMBLY, CAUSED REDUCED ILLUMINATION AND FAILURE OF THE LAMP AND SUPPORTING ELECTRICAL ASSEMBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079645March 15, 2018
ELECTRONIC STABILITY CONTROL (ESC)
SUN ROOF DRAIN HOSE IS NOT PROBABLY SET UP. WHICH CASED LIFT GET MODULES TO SHORT OUT SO I CAN ALONG OR USE THE LIFT GATE AND WATER TO RUN IN TO THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079551March 15, 2018
POWER TRAIN
EVENT: WHILE DRIVING SOUTH ON US 231 S (MEMORIAL PKY) IN HUNTSVILLE AL, TRANSMISSION DISENGAGED WITH ENGINE STILL RUNNING. NO PRIOR WARNING SYMPTOMS-NO SOUND-NO VIBRATION-NO LOCK UP-EITHER SOME PART BECAME UNCOUPLED OR TRANSMISSION "SHIFTED" INTO NEUTRAL OR SOME PART FAILED SUCH AS INPUT SHAFT. WAS ABLE TO COAST ONTO AN EXIT RAMP, BUT UNABLE TO MOVE TO FAR RIGHT SHOULDER FOR SAFETY DUE TO TRAFFIC VOLUME. CAME TO STOP ABOUT 50 YARDS SOUTH OF INTERSECTION WITH MARTIN ROAD ON A STEEP INCLINE IN 3RD LANE OF 4 LANE EXIT RAMP. SHUT OFF ENGINE AND APPLIED EMERGENCY BRAKES TO PREVENT ROLLING BACKWARDS INTO ON COMING VEHICLES. REQUESTED TOW VEHICLE AND POLICE ASSISTANCE TO PREVENT REAR END COLLISION. VEHICLE CURRENTLY IN STORAGE. SLIDING METAL SOUND WHEN ENGINE IS STARTED, THEN NO NOISE. FAINT GRINDING WHEN TRANSMISSION SHIFTER IN DRIVE OR REVERSE. NONE IN NEUTRAL. INTEND TO HAVE TRANSMISSION-TORQUE CONVERTER-RING GEAR-INPUT SHAFT REPLACED AS REQUIRED OR INSTALL USED OR FACTORY REBUILT TRANSMISSION AND KEEP ORIGINAL TRANSMISSION FOR FORENSIC DISASSEMBLY. QUICK INSPECTION UNDER VEHICLE REVEALED NO OBVIOUS DAMAGE. NO FLUID LEAKS AT SCENE OR FAILURE OR AT STORAGE LOCATION. TRANSMISSION CASE APPEARS FREE OF FLUID LEAKS. DRIVE SHAFT COUPLINGS APPEAR UNDAMAGED. HAVE OWNED VEHICLE ONLY FOR ABOUT 8000 MILES. PURCHASED FROM CARMAX JULY 2017. NO KNOWN PREVIOUS TRANSMISSION REPAIRS. TRANSMISSION DESIGNED WITHOUT "DIP STICK" FOR TRANSMISSION FLUID LEVEL CHECK. WHAT IS STATISTICAL DATA FOR 2008-2009 GM VEHICLES IN GENERAL OR OTHER GM VEHICLES WITH SAME TRANSMISSION. SHIFTER ON CONSOLE. PARKING PALL STILL ENGAGES WHEN IN PARK POSITION. SUDDEN FAILURE PRESENTS A DEFINITE SAFETY RISK. HAD THIS HAPPENED ABOUT 3 MILES SOONER, IT WOULD HAVE BEEN EVEN WORSE ON I-565 5-6 LANES WIDE IN "RUSH" HOUR TRAFFIC. 77000 MILES SEEMS STATISTICALLY VERY LOW MILES FOR TRANSMISSION FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079105March 14, 2018
ENGINE
WE WERE TOLD THE TIMING CHAIN NEEDED REPAIR AT 3 WEEKS OUTSIDE OF THE FACTORY 5 YEAR WARRANTY, AT THE TIME THE VEHICLE ONLY HAD 52,000 MILES. WE PRODUCED SERVICE RECORDS AS THEY ASKED BUT THE WARRANTY DEPARTMENT A CADILLAC ULTIMATELY OFFERED US NO HELP AND WE HAD TO PAY $2100 FOR THE REPAIR. WE CHECKED ONLINE PRIOR TO THIS AND FOUND NUMEROUS POSTS, AND SOME RECALLS FOR THIS EXACT PROBLEM AS IT IS EXTREMELY COMMON ON THESE VEHICLES AND OBVIOUSLY A DESIGN/MANUFACTURING ISSUE. THERE PROBABLY SHOULD HAVE BEEN A RECALL, AND AGAIN CADILLAC ASSUMED NO MONETARY RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078839March 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TURNING RIGHT OR LEFT OCCASIONALLY ''' SERVICE STABILITY SYSTEM '' WARNING COMES UP...STABILIZING ENGAGE CAUSING VEHICLE TO COME TO GRINDING STOP.........THIS HAPPENS WHILE VEHICLE IS MOVING.....'''STARTING ENABLED'' ''REMOVE KEY'' COMES ON ....CANNOT REMOVE KEY IMMEDIATELY ...MUST JUNGLE KEY SEVERAL TIMES THEN REMOVE IT... THIS HAPPENS BEFORE VEHICLE IS STARTED.... ON CITY STREETS....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078932March 13, 2018
EXTERIOR LIGHTING
TAKATA INFLATORS: HEADLIGHTS ARE VERY DIM. CAN NOT SEE THE ROAD AT NIGHT. MANUFACTURES DEFECT MAY CAUSE AND ACCIDENT DUE TO POOR VISIBILITY AT NIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078539March 11, 2018
EXTERIOR LIGHTING
HEADLAMP ASSEMBLY LOST ITS SEAL. ALLOWED MOISTURE INSIDE WHICH SHORTED OUT LOW AND HIGH BEAM ON DRIVER SIDE. HAPPENED WHILE DRIVING AT NIGHT AND MADE IT DIFFICULT TO SEE. DEALER SAID IT WAS COMMON FOR THIS VEHICLE AND WOULD COST $1400 TO REPLACE THE HEADLAMP ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076826March 8, 2018
EXTERIOR LIGHTING
I PURCHASED MY 2011 CADILLAC SRX ON FEB. 3, 2018 AND SINCE HAVE HAD TO REPLACED THE ENTIRE HEADLAMPS ASSEMBLY 3 YES 3 TIMES WITHIN ONE MONTH OF HAVING THIS CAR. ALSO HAD TO REPLACE BACK DRIVERS SIDE HUB BECAUSE THE STABILITY LIGHT CAME ON AFTER HAVING IT ONLY 2 WEEKS. CAN NOT SEEING DRIVING AT NIGHT AND GM NEEDS TO DO A RECALL ON THESE LIGHTS BEFORE SOMEONE GETS KILLED BECAUSE OF IT!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076869March 8, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO DORMAN CADILLAC GMC (1000 INTERSTATE DR, DUNN, NC) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076726March 7, 2018
EXTERIOR LIGHTING
I NOTICED THE DIM LIGHTING ON LOW NEAM AND TOOK IT TO MY MECHANIC. I HAD HIM REPLACE THE BULBS. THEY WERE VERY EXPENSIVE BULBS AND ONLY HELPED MINIMALLY. I THE WENT TO CADIILAC DEALER AND THEY WILL NOT REPLACE THE LIGHTING HARNESSES. I HAVE READ ONLINE MANY CASES AND THE DEALER HAS MANY OF THE CASES DOCUMENTED. IN FACT, THE CAR IN FRONT OF ME AT SERVICE HAD THE SAME PROBLEM. CASE #
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076550March 6, 2018
EXTERIOR LIGHTING
HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WARRANTY. NO HELP THERE EITHER. I AM PAYING FOR A VEHICLE THAT I CANNOT SAFELY DRIVE AT NIGHT. NO WAY I CAN LET MY KIDS USE THIS VEHICLE AT NIGHT. I AM DEEPLY DISAPPOINTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075991March 2, 2018
EXTERIOR LIGHTING
HEADLIGHTS DOES NOT WORK PROPERLY, EVEN AFTER CHANGING THE LIGHT BULBS DRIVER CAN NOT SEE THE STREET (ROAD) AT NIGHT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075499February 28, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074469February 23, 2018
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT IS EXTREMELY DIM. I RETURNED THE VEHICLE TO THE DEALER AND THEY REPLACE BOTH LOW BEAM BULBS. BOTH SIDES REMAINED DIM , BUT THE DRIVERS SIDE BARELY SHOWS UP AGAINST THE WALL. THE DEALERSHIP REFUSED TO DO ANY MORE INVESTIGATION AND SAID THAT THE CADILLAC SRX IS NOTORIOUS FOR DIM HEADLIGHTS. MY WIFE REFUSES TO DRIVE HER OWN CAR AT NIGHT FOR FEAR OF RUNNING OFF THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074503February 23, 2018
EXTERIOR LIGHTING
LIGHTS ON DIM ARE SO DIM YOU CAN BARELY SEE. PROBLEM WITH SEALS IN LIGHT ASSEMBLY. HAVING TO REPLACE BUT UNDERSTAND THAT IT IS A COMMON PROBLEM AND A FLAW IN THE SRX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074263February 22, 2018
EXTERIOR LIGHTING
LOW BEAM LIGHTS DIM. THEY ARE SO DIM IT IS HARD TO SEE WHEN DRIVING AT NIGHT USING THE LOW BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074309February 22, 2018
POWER TRAIN
THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073991February 21, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS HAVE WATER IN THEM AND ARE CONSTANTLY GETTING SHORTED. HAPPENED TO ME AT NIGHT ON A HIGHWAY. HAD TO GET OFF THE HIGHWAY IMMEDIATELY AND FIGURE OUT AN ALTERNATIVE. PRETTY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074077February 21, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SEPARATED BY VAL WARD PERSONNEL. THEY HAD TO RELEASE MY ELECTRONIC BRAKE IN ORDER TO MOVE MY CAR. PER CADILLAC, IF ELECTRONIC BRAKE IS ENGAGED, IT WILL RELEASE WHEN GAS PEDAL PRESSURE IS APPLIED. MY FEET WERE ON THE FLOOR OF CAR WHEN SURGE OCCURRED. I DID NOT TOUCH THE GAS PEDAL. CONVENIENTLY, THE ACCIDENT OCCURRED RIGHT IN FRONT OF THE VAL WARD CADILLAC BODY SHOP OFFICE. AS FAR AS I KNOW THE CAR WAS NOT TOWED, BUT PUSHED INTO REPAIR SHOP. I WILL NEVER USE THAT ELECTRONIC BRAKE AGAIN. THIS SHOULD BE A WARNING TO ELECTRONIC BRAKE USERS. 7 MPH LISTED BELOW IS A GUESS, AS I WENT FROM STOPPED IN LINE TO SURGING FORWARD. MILEAGE LISTED IS APPROXIMATE AS CADILLAC SERVICE RECORDS 9 DAYS PRIOR REFLECT 11,134 MI.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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