BMW 328i Complaints

2,583 consumer complaints on file.

#11646760March 6, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated that while driving at undisclosed speeds, there was smoke and vapors emerging from underneath the hood and the engine became hot. The low oil warning light was illuminated. The oil level was extremely low. The contact added oil, but the oil dissipated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 57,592. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646550March 5, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact stated that while driving at an undisclosed speed, the contact stated there was smoke entering the vehicle through the vents. In addition, the contact stated that smoke was coming from under the hood. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 110,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645255February 27, 2025
UNKNOWN OR OTHER
Dear Sir/Madam, I am writing to formally file a complaint against Burdick BMW, located in Syracuse, NY, regarding their failure to address my request for a recall-related repair on my vehicle. Despite multiple attempts to schedule an appointment, I have received no response or follow-up from the dealership. Over the past month, I have contacted Burdick BMW a total of four (4) times via phone regarding a recall service for my vehicle. The contact was made on [XXX]. Each time, I spoke with a customer representative who assured me that a supervisor would return my call to schedule an appointment. However, I have never received a call back nor been provided with any opportunity to have my vehicle serviced. This ongoing lack of communication and failure to act on a manufacturer-issued recall raises serious concerns about the dealership's commitment to customer service and safety compliance. As a consumer, I am entitled to have my vehicle serviced in accordance with recall requirements, and Burdick BMW’s inaction has not only caused inconvenience but may also pose a safety risk due to the unresolved recall issue. Given that my attempts to resolve this matter directly with the dealership have been unsuccessful, I request that appropriate action be taken to ensure Burdick BMW fulfills its obligations. I kindly ask that you investigate this matter and take the necessary steps to hold Burdick BMW accountable for their failure to schedule or complete recall-related repairs in a timely manner. Additionally, I request assistance in obtaining a prompt appointment to address my vehicle’s recall issue. Please advise me on the next steps I should take to resolve this matter. I appreciate your attention to this issue and look forward to your prompt response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645370February 27, 2025
ENGINE, ELECTRICAL SYSTEM
Car has been recalled since August for a fire risk and there is no ETA on any repairs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644174February 21, 2025
AIR BAGS
The contact owns a 2014 BMW 328i. The contact stated that while stopped at a red light, another vehicle crashed into the entire rear at 50 MPH causing the contact's vehicle to spin around twice and come to a stop in the middle of the street. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard. A police report was filed. The vehicle was not destroyed. Two people were injured, the contact was seated in the driver's seat, and his brother was seated in the front passenger seat. No one else outside of the vehicle was injured. The contact and his brother received injuries to both their heads and backs. Medical treatment was not needed for the injuries. The vehicle was taken to a local body shop where the vehicle was repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11643605February 19, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle failed to immediately start. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 89,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642969February 16, 2025
ELECTRICAL SYSTEM, ENGINE
The engine coolant pump is affected in my vehicle. There is a current recall issued on my vehicle with no available remedy. The recall was issued back in August, which means it has been 6 months. This is my form of transportation to work and also to school. I have contacted my local dealership and they are not sure when they will get the part in. They want me to pay $195 per hour for a diagnostic first to see if they can expedite the part needed. With this being said they will not offer me a loaner vehicle and says I am responsible for my own form a transportation. I was driving my vehicle on February 11th around 5:45PM when my vehicle suddenly stopped in the middle of a roundabout. I yielded oncoming traffic, thankfully I was able to shift over into the grass in time before anyone else entered the roundabout. My check engine light came on and it started to overheat, which I have never had that issue since the recall was issued. It started smoking from under my hood so I let it cool before I attempted to drive it again to return home. The following day I was able to start my vehicle up and I took it to Take 5 to get an oil change and a coolant flush thinking that may be the issue. The mechanic advised me since the coolant they use is standard coolant and I need premium he would not perform it. He ran my codes and the issue that popped up was the current recall on my vehicle. This is the first time I have experienced any issues since the recall has been issued. I am now left with a vehicle that is not able to be driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642053February 11, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641384February 7, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2014 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640918February 5, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was smoke coming from under the hood into the cabin of the vehicle. The cause of the failure was not determined, and the vehicle was not repaired. The dealer and manufacturer were notified of the failure. The failure mileage was 206,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640352February 3, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact was notified of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640434February 3, 2025
ENGINE
The engine coolant pump is leaking and causing my car to smoke it’s been happening right before the recall was posted. I’m concerned my car will catch on fire and there is no remedy for the fix yet. And it’s almost a whole year later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639506January 29, 2025
ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Date reported 08/13/2024 Description Manufacturer Safety recall issued NHTSA #24V-608 Recall #24V-608:474 ENGINE COOLANT PUMP Status Remedy Not Available There is no remedy for this issue that has rendered my vehicle inoperable. While I have to make payment on a vehicle I cannot use and cannot have repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639146January 28, 2025
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638801January 27, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2012 BMW 328I. The contact stated that while driving 65 MPH, a message to pull over immediately was displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the timing chain had failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 114,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637678January 22, 2025
AIR BAGS
The contact owned a 2010 BMW 328i. The contact stated that while driving at 25 MPH, she crashed into the driver's side of another vehicle that was making a turn. The air bags deployed, and the contact's face struck the steering wheel. The fire department and police arrived on the scene, but the contact was unaware if any reports had been filed. The firefighter escorted the contact out of the vehicle, while smoke came from the engine. The contact was transported to the hospital by ambulance and treated for a fractured nose and teeth, shrapnel in the left eye, bruising on the right shoulder and knee, and a concussion. The vehicle was towed to a tow yard, where the insurance company deemed it totaled and determined that the contact was at fault for the collision. The contact later received notification of NHTSA Campaign Number: 24V513000 (Air Bags). The manufacturer was made aware of the failure but informed the contact that the original steering wheel had been replaced. The failure mileage was approximately 150,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11637722January 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637783January 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (ENGINE AND ENGINE COOLING). The contact stated while driving 15 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. The Safe Mode message was displayed. The contact was driving uphill when the vehicle stalled. The contact helped to push the vehicle before coasting downhill. The vehicle was towed to a dealer where it was diagnosed and determined that the engine had seized. The vehicle was not repaired. The dealer stated that engine damage was not part of the recall. The manufacturer was made aware of the failure but offered no assistance. The vehicle remained at the dealer and had not been driven since the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637798January 22, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle, the vehicle was difficult to start. The contact stated while driving approximately 25-60 MPH, the engine overheated with smoke coming from the vehicle. The contact would pull over and allow the engine to cool down before resuming to drive. The contact depressed the accelerator pedal, but the vehicle failed to accelerate. The contact stated that the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The independent mechanic diagnosed the vehicle with engine coolant pump failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637114January 20, 2025
UNKNOWN OR OTHER
MFGR CAMPAIGN #: 24V-608:474 was issued in August 2024 for my car, a 2014 BMW 328i. It is now January, 2025 and no remedy is available. Is there a defined period of time that BMW needs to produce a remedy? How long should I expect to wait for the remedy to be available and for my dealership to make the repair? Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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