Audi Q5 Complaints

1,386 consumer complaints on file.

#11343683August 6, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
I APPROACH A CITY INTERSECTION AT THE FORT LAUDERDALE AIRPORT AND HAD NO BRAKES, STEERING, OR ACCELERATOR CONTROL. THE VEHICLE WAS COMPLETELY UNRESPONSIVE. I FLEW THROUGH THE INSPECTION HITTING THE CURB AND LAUNCHING MY VEHICLE APPROXIMATELY 50' OF DISTANCE OVER A DRAINAGE DITCH SLAMMING TO A COMPLETE STOP ON THE OTHER SIDE. THE SPEED WAS AT LEAST 40-50MPH AT THAT MOMENT, MAYBE FASTER SINCE THE VEHICLE JUST ACCELERATED BUT WOULD NOT BRAKE OR STEER. I HAD MY SEATBELT FASTENED AND AIRBAGS WERE DEPLOYED. THE VEHICLE WAS TOTALED AND THE FRAME LITERALLY SHATTERED ON IMPACT. I SUSTAINED SERIOUS TRAUMA TO MY FACE AND BACK AND ANKLES.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11342409July 30, 2020
ENGINE
I HAVE BEEN DEALING WITH AN OIL CONSUMPTION ISSUE ON MY 2015 AUDI Q5 FOR A GOOD PART OF THIS YEAR. I SERVICE MY VEHICLE REGULARLY AND OIL CONSUMPTION HAD NEVER BEEN AN ISSUE UNTIL THE ENGINE LIGHT CAME ON IN MARCH. I LIVE IN FL DURING THE WINTER MONTHS SO I TOOK THE VEHICLE TO AUDI OF MELBOURNE ON MARCH 12, 2020, ODOMETER READING 75,755. AT THAT TIME, THEY COMPLETED PART 1 OF AN OIL CONSUMPTION TEST AND INFORMED ME TO RETURN THE VEHICLE IF THE ENGINE LIGHT CAME ON OR I DROVE 1,000 MILES. BECAUSE OF THE CORONAVIRUS, I RETURNED TO KY AND THE SECOND PART OF THE TEST WAS COMPLETED BY AUDI OF LEXINGTON ON MARCH 31, 2020, ODOMETER READING 76,920. I WAS INFORMED THAT THE VEHICLE PASSED THE OIL CONSUMPTION TEST (NO REPORT PROVIDED) BASED ON THE PARAMETERS ESTABLISHED BY AUDI USA. I CONTINUED TO MONITOR THE OIL LEVEL, ADDING WHEN NEARING THE MINIMUM LEVEL. REALIZING THAT OIL CONSUMPTION WAS WORSENING, I CONTACTED AUDI OF LEXINGTON AND SCHEDULED A SECOND OIL CONSUMPTION TEST. PART 1 OF THAT TEST OCCURRED ON JUNE 23, 2020, ODOMETER READING 77,793. I WAS TOLD TO DRIVE THE VEHICLE UNTIL THE ENGINE LIGHT CAME ON OR I HAD DRIVEN 700 MILES. AUDI OF LEXINGTON COMPLETED PART 2 OF THE TEST ON JULY 21, 2020, ODOMETER READING 78,534, AND AGAIN THE VEHICLE PASSED WITHIN AUDI USA PARAMETERS. I BELIEVE THE OIL CONSUMPTION WAS .49 QUARTS. I PURCHASED THE CERTIFIED PRE-OWNED VEHICLE FROM AUDI OF LEXINGTON ON APRIL 18, 2015. THE CPO WARRANTY IS SET TO EXPIRE ON AUGUST 23, 2020 AND I FEAR THE ENGINE WILL FAIL SOMETIME BEFORE OR AFTER THAT DATE. I KNOW THERE IS A SERIOUS OIL BURN ISSUE THAT I HAD NEVER EXPERIENCED ON ANY OTHER VEHICLE OWNED DURING MY LIFETIME AND WHILE ACCEPTABLE TO AUDI USA, IT IS NOT ACCEPTABLE TO ME. WHILE THE OWNER'S MANUAL MENTIONS MINOR OIL CONSUMPTION, QUART PER 600 MILES, I WAS NOT DISCLOSED THAT ISSUE PRIOR TO PURCHASING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342210July 27, 2020
STEERING
2015 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE STEERING GEAR. *LD THE CONSUMER STATED THE STEERING GEAR BECAME DISLODGED. *JS *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11341708July 27, 2020
FUEL/PROPULSION SYSTEM
AUDI DIDN'T FINISH THEIR RECALL 20W9. THE Q5 WE HAVE HAD THE FIRST STEP DONE BUT NOT THE REST. THIS IS FROM THE TSB : AUDI WILL NOTIFY OWNERS, AND DEALERS WILL CLEAN THE PUMP FLANGE AND INSTALL A BUTYL RUBBER BAND TO PROTECT THE PUMP, FREE OF CHARGE. PARTS ARE NOT CURRENTLY AVAILABLE. INTERIM NOTICES WILL SENT IN EARLY NOVEMBER 2016. A SECOND NOTICE WILL BE SENT WHEN PARTS ARE AVAILABLE. OWNERS MAY CONTACT AUDI CUSTOMER SERVICE AT 1-800-253-2834. VOLKSWAGEN'S NUMBER FOR THIS RECALL IS 20W9. OUR BACK SEAT IS FULL OF FUEL. THE PUMP CRACKED. THE LOCAL AUDI SHOP SAID THE RECALL HAS BEEN DONE, BUT AFTER I INVESTIGATED THE AUDI DEALERSHIP THAT DID THE RECALL, THEY MENTIONED ONLY A PROTECTIVE KIT WAS PUT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340378July 20, 2020
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER AND PASSENGER SIDE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339525July 15, 2020
FUEL/PROPULSION SYSTEM
I HAVE CODE PO299 TURBOCHARGER/SUPERCHARGER A UNDERBOOST CONDITION. I WAS UNDER WARRANTY IN 2016 TO HAVE MY PISTONS AND RINGS REPLACED BECAUSE THE OIL CONSUMPION WAS VERY HIGH, NOW I'M BURNING MORE OIL AND I CHANGED THE DIVERTER VALVE I'M STILL COMING UP WITH P0299 CODE AND NEED TO REPLACE MY TURBO AFTER 60K MILES FROM THE PISTON AND RINGS REPLACEMENT...I THINK THIS ALL HAS TO BE PART OF THE SAME PROBLEM AND AUDI SHOULD REPAIR IT FOR FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337443July 4, 2020
AIR BAGS
RIGHT SIDE PASSENGER TRIM FOR AIRBAG IS LOOSE AND HAS BEEN DETECTED IN OTHER CASES TO HAVE POSSIBILITY OF BEING INEFFECTIVE IN DEPLOYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331513June 29, 2020
FUEL/PROPULSION SYSTEM
LEAKING FUEL, IN THE PRESENCE OF AN IGNITION SOURCE, INCREASING THE RISK OF FIRE AND CAR STALLS ETC.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331247June 27, 2020
ELECTRICAL SYSTEM
NAVIGATION LOCKS UP, DRIVER COCKPIT AND DASH SCREEN SHUTS DOWN WHEN CARPLAY IS ACTIVATED. AT TIME THE CAR DOESN'T RECOGNIZE CARPLAY. ADDITIONALLY THE VOLUME CONTROL WILL ONLY INCREASE AND NOT DECREASE VOLUME. SOMETIMES IT SAYS SPEECH RECOGNITION NOT RECOGNIZED WHEN ADJUSTING VOLUME. HAS NOT RESOLVED FOR THE 10 MONTHS I HAVE OWNED THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330273June 23, 2020
ENGINE
DEFECTIVE TIMING CHAIN AND TENSIONER. DEALER HAS STATED IT IS CRITICAL TO REPLACE THE TIMING CHAIN AND TENSIONER. THE VEHICLE HAS 89900 MILES AND HAS ALL SCHEDULED MAINTENANCE PERFORMED BY THE DEALERSHIP. OTHER YEARS AND MODELS WITH THE SAME PROBLEM HAVE BEEN REPORTED AND ACTION HAS BEEN TAKEN AGAINST AUDI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330142June 22, 2020
VEHICLE SPEED CONTROL
VEHICLE RANDOMLY DISENGAGES THE CRUISE CONTROL FOR NO APPARENT REASON, I.E. DRY CLEAR ROAD CONDITION, NO FAULT LIGHT OR ISSUES WITH ABS/TRACTION CONTROL, NO FAULT CODES, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327559June 6, 2020
ENGINE
MY WIFE AND I HAD THE VEHICLE SERVICES AT AUDI OF TURNERSVILLE FOR $8000.00 AT THE SERVICE WRITERS SUGGESTION. WE NEEDED A NEW TURBO WITH THE ACCESSORIES. AFTER THAT THE VEHICLE RAN FINE FOR A COUPLE OF WEEKS. ON THE BEGINNING OF THE NEXT MONTH THE VEHICLE STARTED HAVING PROBLEMS AGAIN! NOT STARTING WELL...AND STALLING DURING OPERATION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326809June 1, 2020
ENGINE
MY CAR WOULD NOT START AND I HAD MY CAR TOWED TO FORT MYERS AUDI. AFTER THE DIAGNOSTICS THEY SAID THE TIMING CHAIN HAD FAILED AND CAUSED A CYLINDER HEAD TO CRACK AND THE TURBO HAD ISSUES AS WELL. THEY TOLD US THAT AUDI WILL COVER THE TIMING CHAIN AND ONLY 50% OF THE CYLINDER HEAD. THE QUOTE GIVEN FOR THE CYLINDER HEAD WAS $5,810 (WITH AUDI COVERING $2,905). TO REPAIR THE TURBO CHARGER IT WILL COST $2,175. LOOKING ON THIS WEBSITE, I HAVE SEEN SEVERAL OTHERS HAVING THE SAME ISSUE, WITH THE SAME RESULTING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326115May 27, 2020
ENGINE
COOLANT PUMP LOOSING COOLANT. NO OVERHEAT LIGHT ON WHEN IT'S ALMOST OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325593May 22, 2020
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325394May 21, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
INCIDENT DATE: 5/9/20 MILEAGE: 70,290 MILES SUMMARY: I REVERSED OUT OF PARKING SPACE, SHIFTED MY CAR INTO DRIVE, AND MY CAR ABRUPTLY HESITATED, DECELERATED, RESISTED, AND JERKED UPON ENGAGING THE GAS PEDAL; A SERIES OF MULTIPLE WARNING/INDICATOR LIGHTS SIMULTANEOUSLY FLASHED ON THE OBD SCREEN WHILE MY CAR WAS IN MOTION. THE CAR CONTINUED TO DECELERATE, JERK & HESITATE.MESSAGES REFERENCED HYBRID, MALFUNCTION, ELECTRONIC, INOPERABLE, LOSS OF ABILITY TO CONTROL STEERING, STEERING POWER, DANGER, HAZARD, ENGINE, STABILIZATION, DRIVING, POWER. I ATTEMPTED TO ACCELERATE FROM A STOP SIGN TO CROSS A 4 LANE INTERSECTION OF MOVING TRAFFIC. UPON PRESSING THE GAS PEDAL TO CROSS THE TRAFFIC INTERSECTION, MY CAR WOULD HESITATED TO ACCELERATE, AND MORE ABRUPTLY JERKED AND HESITATED - LIKE I WAS DRIVING A MANUAL TRANSMISSION THAT WAS STALLING OUT/STUCK IN THE WRONG GEAR.THE MORE I TRIED TO ACCELERATE ACROSS THE 4 LANES OF MOVING TRAFFIC, THE MORE SEVERELY THE CAR RESISTED, JERKED, HESITATED, AND FLUCTUATED IN POWER. I COULD'VE BEEN T-BONED BY ANOTHER VEHICLE AND SERIOUSLY INJURED, AS THE SPEED LIMIT ON BOTH SIDES OF THIS TRAFFIC INTERSECTION IS 45MPH. I WAS INFORMED BY THE AUDI DEALERSHIP THAT I NEED A BRAND NEW TRANSMISSION DUE TO 'INTERNAL PARTS FAILURE.' I WAS ALSO INFORMED THE 'CONDITION AND LEVEL OF TRANSMISSION FLUID' REQUIRES AN ENTIRELY NEW TRANSMISSION. THE FOLLOWING DIAGNOSTIC CODES WERE PROVIDED BY THE DEALERSHIP: P0AB900,P060A00,P279700,U040200. ACCORDING TO AUDI, MY CAR NOW NEEDS A WHOLE NEW TRANSMISSION AND HAS 'BURNED' TRANSMISSION FLUID DUE TO AN 'INTERNAL PARTS FAILURE' AT 70,290 MILES.THE TRANSMISSION REPLACEMENT AND LABOR IS APPROX $27K. I RECENTLY LEARNED THE TRANSMISSION MECHATRONICS WAS REPLACED BY ANOTHER AUDI DEALERSHIP IN AUG 16' AND THE MILEAGE WAS APPROXIMATELY 22KMILES. I PURCHASED THE VEHICLE IN JAN 17', WITH APPROX. 26KMILES. MORE DETAIL IN PDF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324269May 12, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CAR HAS HAD ELECTRICAL ISSUES THAT THE DEALER HAS NOT BEEN ABLE TO RESOLVE. THINGS HAVE GOTTEN WORSE. YESTERDAY MY SON THROUGH A FIT WHILE DRIVING ON THE FREEWAY AND OPENED THE BACK DOOR WHILE I WAS GOING OVER 60 MILES AN HOUR AND THE DOOR LOCK LIGHT WAS LIT. I FEEL THAT UNDER NO CIRCUMSTANCE SHOULD IT BE POSSIBLE OF THE DOOR TO BE ABLE TO OPEN WHILE DRIVING AT HIGH SPEEDS. I HAVE DISCUSSED THIS WITH AUDI CORPORATE BUT THEY WERE MORE CONCERNED ABOUT ME BEING ABLE TO PAY FOR THIS TO BE FIXED THAN THE ISSUE ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323824May 8, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
AUDI PRE-SENSE BRAKING FAULT; RECALL NEEDED! 1- WHILE MOVING FORWARD ON AN EMPTY, FLAT, 2-LANE, SUBURBAN ROAD AT APPROXIMATELY 35MPH, THE BRAKES SUDDENLY ACTIVATED, BRING MY VEHICLE TO A NEAR STOP, WITH A LOUD, GRINDING SOUND. TERRIFYING. THERE WERE NO OBJECTS OR VEHICLES ON THE ROAD, NO GLARING SUNLIGHT OR OTHER PROBLEMS THAT COULD HAVE CAUSED THIS. APRIL 15, 2020. 2- TWICE OR MORE, IN THE FEW WEEKS OR SO PRIOR TO THIS EVENT, WHILE BACKING UP INTO MY GARAGE, THE VEHICLE SUDDENLY STOPPED WITH A LOUD GRINDING SOUND. THERE WERE NO OBJECTS, VEHICLES, GLARING LIGHTS, OR ANYTHING THAT WOULD HAVE CAUSED THE VEHICLE TO BRAKE THIS TIME VS. THE HUNDREDS OF OTHER TIMES THE SAME PROCESS HAD BEEN COMPLETED. BETWEEN JANUARY 1, 2020, TO PRESENT. VEHICLE WAS APPROXIMATELY 1.5 YEARS OLD AND APPROXIMATELY 10,000 MILES WHEN THESE BRAKING EVENTS HAPPENED. I BELIEVE THE PROBLEM IS CAUSED BY AN ERROR IN THE AUDI PRE-SENSE SYSTEM, WHICH CAUSES THE VEHICLE TO BRAKE TO PREVENT A COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323111May 3, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'VE HAD SEVERAL ISSUES WITH MY VEHICLE WHEN BACKING UP AND THE PRESENCE GOING OFF WITHOUT A REASON. WHEN BACKING UP ON SEVERAL OCCASIONS, THE SENSORS WILL BEEP AND BRING THE VEHICLE TO GRINDING STOP. WHEN I CHECK THE AREA, THERE ARE NO VEHICLES, PERSON, OR OBJECTS IN THE PATH OF THE VEHICLE. RECENTLY, WHEN DRIVING ON THE HIGHWAY, THE PRE SENSE WENT OFF WHEN NO VEHICLES WERE AROUND AND SLOWED THE VEHICLE DOWN AT A RAPID RATE. TWICE WHEN DRIVING, THE PRE SENSE WILL ACTIVATE AND BRING THE VEHICLE TO A COMPLETE STOP WHEN THERE ARE NO VEHICLES IN FRONT, BEHIND, OR BESIDE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322498April 28, 2020
STEERING
WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN THE POWER STEERING MALFUNCTION ERROR MESSAGE APPEARED ON THE VIRTUAL COCKPIT. I PULLED OVER INTO AN EMPTY PARKING LOT, TURNED THE CAR OFF AND RESTARTED. THE ERROR MESSAGE WAS STILL THERE WHEN I TURNED THE CAR ON. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, ESPECIALLY WHEN MOVING AT VERY LOW SPEEDS. IT WAS THE SAME FEELING AS DRIVING A CAR WITHOUT POWER STEERING, WHICH IF THE DRIVER IS NOT EXPECTING IT OR PHYSICALLY STRONG ENOUGH TO TURN THE WHEEL, WOULD DEFINITELY PRESENT A SAFETY ISSUE. GIVEN THIS IS A NEW CAR (ONLY 11K MILES) I AM VERY DISAPPOINTED AND CONCERNED THIS COULD HAPPEN. THIS TYPE OF MALFUNCTION/DEFECT SHOULD NOT BE HAPPENING ON ANY NEW CAR, WHETHER IT IS A BASE BRAND OR LUXURY BRAND CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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