Audi Q5 Complaints

1,386 consumer complaints on file.

#11495457November 30, 2022
SUSPENSION, SERVICE BRAKES
Two issues: 1. We have needed to repeatedly replace brake booster. 2. Passenger side rear spring has broken and dealer is indicating the driver side should also be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495208November 28, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
The contact owns a 2021 Audi Q5. The contact stated that after refueling the vehicle, she noticed that after driving several miles, the fuel gauge displayed that the vehicle was full. The contact then stated that the fuel gauge remained on full although her fuel tank was close to empty. No warning light was illuminated. The dealer was notified of the failure and the contact was informed that there was a pending recall and to contact the NHTSA Hotline. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, the contact stated that there was a four-hour hold. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494963November 26, 2022
ENGINE
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494796November 24, 2022
ENGINE
The vehicle Q5 takes about 2 Quarts of oil every 400-500 miles. There are no oil leaks . It’s at 117,000 miles. Don’t know what to do . Vehicle runs great but the oil sign comes on every 500 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494812November 24, 2022
UNKNOWN OR OTHER
I was driving on the highway with no vehicles or overhead obstruction when the sunroof shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494342November 21, 2022
ENGINE
I received a letter that my car was under a recall for the water pump I have a 2017 Q5 Audi which the dealer said needed a water pump bio waited until after my mileage went up then made me pay out of pocket rather then honoring the recall. This was criminal and I feel Audi should Reimburse me or get dealer to reimburse me for this scheme Audi is horrible and should be ashamed for allowing this to happen Audi should make good by this recall turnersville nj Audi is a ripoff scam I want reimbursement of This recalled waterpump I’m filing a complaint with the usdoj
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493915November 17, 2022
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, AIR
The contact owns a 2009 Audi Q5. The contact stated that the vehicle was smoking. There was antifreeze and oil leaking from the vehicle. While driving, the accelerator pedal and brake pedal became stuck, and the vehicle stalled. There was an abnormal oil burning odor, fuel, and antifreeze. The vehicle was also consuming an excessive amount of fuel. The gear shifter button was also stuck. The gear box malfunctioned, and a message to restart vehicle was displayed. Additionally, the tailgate seized while going up and down. The vehicle was taken to an independent mechanic where additional oil was added several days. The vehicle was taken to an unknown local dealer where the antifreeze was changed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493881November 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A 2022 Audi Q5 PHEV abruptly stopped and displayed three warning lights on the dashboard (electrical system malfunction, drive system malfunction, and check engine light). Car was unable to move. Had the car abruptly stopped on a highway, a serious accident may have occurred. There were no prior warnings. After restarting the car several times, the malfunction messages disappeared and the check engine light stayed on. The driver drove it less than 5 miles to the dealership after contacting the dealership to provide advance notice of the car’s arrival. On the same day, the dealership said that the check engine light cleared itself and they did not find any codes to diagnose an issue. Without a diagnosis, the dealership cannot state that a similar incident would not occur in the future. After four more days with the car, the dealership maintained that there were no codes to use for a diagnosis (reported only sporadic codes and not hard codes were found) and the car was ready for pickup. The driver will request an inspection by another Audi dealership service center. The driver has also experienced an intermittent hard brake pedal issue with this model. Issue noted at dealership in August, but not replicated and the issue still occurs infrequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493347November 13, 2022
ELECTRICAL SYSTEM
The backup camera is failing to display the rearview when the vehicle is put in reverse. It will also show a black screen and no view when in reverse. There have been several times when placed into drive that the rear view camera is on despite being in drive or park mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493317November 12, 2022
STEERING
Driving and warning light came on “steering defective do not drive.” Power steering and use of wheel went out, and wheel would not turn or move in the middle of driving down the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493156November 10, 2022
ENGINE
I bought my 2014 Audi Q5 in September of 2019 with 74, 291 miles from a reputable dealership in Cleveland, OH. After a few months of driving, I began to notice that the vehicle did not retain oil. This caused oil leaks which led to internal spillage, subsequent parts damage and random stalling. As a result, in May of 2022, during rush hour traffic, my car failed to accelerate mid-intersection, leaving myself and my passengers in danger of collision. After dealership and independent inspection, it was determined there was an issue with the piston rings in the 2.0 Turbo engine. After speaking with the mechanic, Audi USA and conducting online research, I found that this has been noted and reported to Audi on several occasions for makes and models dating as far back as 2012. Because this is major engine issue, I fear for what other repercussions may result from the negligence. Upon further research, I also found that several class action lawsuits have been filed country-wide due to concern of this factory malfunction. These vehicles are large and capable of irreparable damage. Whatever steps can be taken to avoid sudden engine failure similar to my own is of highest priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492480November 6, 2022
ELECTRICAL SYSTEM
I have had an “open case” with Audi since last April when we purchased this vehicle. 4-5 times, the car has stopped suddenly, showing “electric malfunction” message on the dashboard. It happened again yesterday and I nearly missed being in a very serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492486November 6, 2022
ENGINE, STEERING
Piston rings are failing at 100k miles and consuming excessive amount of engine oil. It is around a quart every 150-200 miles! Suspension components and motor mounts also have to be replaced frequently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492317November 4, 2022
FUEL SYSTEM, GASOLINE
The contact's wife owns a 2011 Audi Q5. The contact stated that after he parked the vehicle in his garage, he smelled a fuel odor outside of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the flange had cracked and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advise the contact to call the manufacturer. The manufacturer was notified of the failure and the contact was informed that the recall was previously performed under the NHTSA Campaign Number: 18V818000 (Fuel System, Gasoline) but no further assistance was provided. The failure mileage was approximately 127,000. The contact stated that the dealership was able to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491652October 31, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The issues all relate to Audi's "Pre-Sense" system. On several occasions the car has either pulled hard and caused me to swerve - apparently incorrectly sensing that I am veering out of my lane - or has stopped suddenly - apparently incorrectly sensing that I was about to hit (or be hit by) something. These incidents have happened on the freeway, narrow mountain roads and side streets. All of these incidents could have caused serious serious bodily injury or death to persons and/or damage to property. I have been in touch with Audi numerous times and they have been unable to correct the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491409October 29, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The car is using/burning excessive oil. I’m adding oil every 300-500 miles. There was an open recall in the past for the exact same consumer problems. I purchased this car used in April of 2022 and it’s been an on going problem since I’ve had it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491026October 26, 2022
ENGINE
There is an open recall (action number 13i5) for this vehicle, and I've scheduled the appointment with the dealership in Morton Grove, Chicago. But they said they don't how much time they can fix the issue, maybe a month or longer if the engine needs to be replaced. And they can't not provide me with a loaner because there is no one available. I contacted the Audi, and they also said they don't know how long will it take to fix the vehicle, which is ridiculous as no ones knows how long will it take to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490901October 25, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Hello, My Q5 top view(360) camera. The MMI wont be able to save my settings - when it is changed from Graphic to Camera. It always goes back to default as Graphic. I need to adjust almost every time when I park the car. It is distracting and safety conerning. This issue came with the car since it was bulit. And this is the common issue across the MY18 for Audi products. Audi dealer needs to charge me to fix the issue, due to the car is out of warrenty. But this is not caused by wear and tear. Thanks,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490309October 21, 2022
UNKNOWN OR OTHER
Confirmed carbon monoxide poisoning. On Tuesday October 19th, 2022, at 11 am, I drove my 19 year old niece, a student at Uni San Francisco, to a transit station about 2 hours from my home. When we got out of the car to say goodbye I felt quite dizzy, sleepy, and a bit nauseous. I got back in the car and drove about an hour towards home and felt so dizzy that I stopped and got out of the car to get some food, just incase that was the issue. I walked around at a shopping center for about 4 hours until I felt a bit better. I got back in the car and drove another hour home. As soon as I got out of the car at home, about 7:15 pm, it was very apparent that the dizziness had returned. I called my Dr the next morning and she sent me to the ER for a blood gas test which confirmed carbon monoxide poisoning. I called my niece and she confirmed she felt the same symptoms upon arrival at the transit station.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11489189October 13, 2022
UNKNOWN OR OTHER
The horn does not honk unless the engine is running. On the FIRST day I drove my new car, I was waiting in my car for my husband. I was parked. A truck behind me backed up, almost hitting my car. I tried to honk, no horn! I jumped out of my car and screamed. At the same time another man told him to stop. Today woman keep their keys IN THEIR purse to access their cars. If they are in danger, prior to starting their car, an AUDI IS NOT THE CAR TO BE IN. This is dangerous. I have to leave my radio on, or the screen will not work. The decisions on this car need to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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