Audi Q5 Complaints

1,386 consumer complaints on file.

#11685033September 4, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The oil has been leaking for some years. I have taken it in several times, to be fixed and it is still leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684104August 30, 2025
SUSPENSION
2014 Audi rear subframe is rusted through. 92,000 Mi. My independent mechanic found the problem when performing suspension work. It has not been inspected by the dealer yet but will be soon. With the history of the subframe failures on these models and years, there is a danger to the public driving these vehicles on the road. Audi needs to fix these problems
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683944August 29, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The car floods with excess fuel after idling for a short period of time resulting in multiple misfires and violent vibration. The car will not restart and will need to be towed. In traffic jams, the car can fail stranding motorists and creating a very unsafe situation. The problem has been verified by the dealership. Apparently, it is a known issue with the new Audi Q5 and they do not have a viable solution. They said to put the car in neutral and rev the engine to try and burn excess fuel. However, once the misfires start, it’s probably too late. I have pictures of the warning lights and the service reports. The car is 2 weeks old and has been back to the shop twice ( towed once) for a total of 5 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683204August 26, 2025
ENGINE
i have had necessary service checks; however, the spark plugs keep getting burned out. the car is barley 10 yrs old i have replaced the spark plugs 4 times this year alone. Its like every 2 months for the last year. this is abnormal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682865August 25, 2025
AIR BAGS, ELECTRICAL SYSTEM
Subject: Passenger Occupant Detection System (PODS) – Airbag Safety Concern Description of the Problem: The Passenger Occupant Detection System (PODS) in my 2019 Audi Q5 is malfunctioning. The system intermittently fails to recognize when a passenger is present, or it falsely indicates that a passenger is present when the seat is empty. This creates uncertainty about whether the passenger airbag will deploy correctly in the event of a collision. The issue has occurred multiple times. Safety Concern: Because the PODS system directly controls passenger airbag deployment, a malfunction could result in the airbag being disabled when an adult passenger is seated, or unintentionally activated when no one is present. This poses a significant safety risk. Request: I am reporting this issue as it appears to be a defect in the occupant detection system. Other Audi models from nearby years have had recalls related to PODS malfunctions. I urge NHTSA to investigate whether this defect extends to the 2019 Audi Q5 and to consider issuing a recall if warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682671August 24, 2025
ENGINE
There was a lawsuit, see link below, because the water pump on 2021 Audi Q5’s fail prematurely. My water pump failed at 66,241 miles and I believe that my 2021 Audi Q5 should’ve been covered under this water pump failure recall. However, my VIN was not included. Link: [XXX] I would like the recall on the water pump to be extended to my vehicle as it’s unreasonable that my water pump failed at 66K. Picture of repair in attachments. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682386August 22, 2025
SUSPENSION
Rear subframe rusted out at only 85,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681486August 19, 2025
SUSPENSION
2015 Audi Q5 Quattro (all wheel drive). During recent inspection the vehicle was found to have extreme corrosion, cracking, and structural failure of the rear subframe and subframe crossmember. The rear steel subframe is manufactured as an assembly. The rear subframe assembly supports all of the rear suspension components and rear drivetrain and drivetrain components. My vehicle is always garaged and no other corrosion was found during inspection of the entire vehicle. The finding is a manufacturing defect that is only isolated to the rear subframe assembly of the vehicle. Due to the extreme nature of corrosion and cracking found on the subframe assembly this should be considered a high priority warning for Audi Q5 owners. A total failure of all rear suspension and drivetrain components may result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681346August 18, 2025
ELECTRICAL SYSTEM
The contact owns a 2022 AUDI Q5. The contact received notification of NHTSA Campaign Number: 24V898000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who confirmed that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681153August 17, 2025
FUEL/PROPULSION SYSTEM
While driving and when parked, a strong odor of gasoline enters the cabin and garage. This poses a significant risk of fire and health hazards from fumes. The issue relates to the fuel system. The vehicle was previously serviced for the 2017 fuel system recall, but the problem has reappeared. This defect puts my safety and the safety of others at risk because it could result in a fuel leak and possible fire. The problem has not yet been confirmed by a dealer during this recurrence, but it has been persistent and makes the vehicle unsafe to drive. No warning lamps or dashboard messages appeared before or during the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679865August 11, 2025
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Turbo Charger Failed. Lost power for driving and Car Start Stop function failed, quit completely. 2. Fluid leaking in the Motor Mounts. 3. Rear passenger side Tail Reverse Light and Rear camera not Working at all. This could cause me a serious accident or I could get a Citation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679877August 11, 2025
ENGINE
The contact owns a 2012 Audi Q5. The contact purchased the vehicle at an auction, and while leaving the auction site and driving 10 MPH, the vehicle stalled. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact jumped-started the vehicle, and after entering the freeway, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. The failure persisted until the contact arrived at the residence. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed. The vehicle remained unrepaired for several days. The contact went to pick up the vehicle, and the independent mechanic stated that the vehicle had been repaired. The contact stated that a week later, while diving at an undisclosed speed, the failure recurred. The vehicle was taken back to the independent mechanic to be diagnosed, and the contact was informed that the spark plugs had failed and caused the engine to fail. The contact stated that the independent mechanic had replaced the spark plugs and that the vehicle had been repaired. The contact was unsure if the spark plugs had been replaced. The independent mechanic refused to repair the vehicle. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678953August 7, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
The front subframe has experienced catastrophic failure due to severe and premature rust-through corrosion. Multiple holes have perforated the component, compromising the vehicle's structural integrity. The part is available for inspection upon request. The safety of my family and others was put at significant risk, as the subframe is the primary component that mounts the engine, suspension, and steering rack to the vehicle. A failure of the subframe while driving could cause a complete loss of steering control and the collapse of the front suspension, leading to a serious or fatal crash. The problem was independently reproduced and confirmed by both an independent service center and an authorized Audi dealership. Both establishments have deemed the vehicle unsafe to drive due to this specific issue. The manufacturer (Audi of America) has been made aware of the issue through their dealership network. They have acknowledged the defect by offering a "goodwill" repair to replace the subframe, confirming their awareness of this failure mode. However, the manufacturer has made this safety-critical repair contingent on the owner first paying for several thousand dollars of unrelated maintenance items, creating a financial barrier that prevents the safety fix from being implemented. There were no warning lamps, messages, or other symptoms prior to the failure's discovery. This is a silent failure that provides no warning to the driver. It was only discovered during a routine service visit when the vehicle was on a lift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678911August 6, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, with no other vehicles or objects nearby, the Forward Collision Avoidance system unintendedly activated. The contact stated that within seconds, the Forward Collision Avoidance: Automatic Emergency Braking system engaged, greatly reducing the speed before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure with Forward Collision Avoidance system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678663August 6, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Audi Q5. The contact stated while driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the contact noticed that the sunroof had shattered. The contact drove to the residence and reported the failure to the Insurance Company. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678406August 5, 2025
SUSPENSION
Severe Frame rusting of sub frame and crossmember. Rear of car affecting steering , tire aligment and wear. Swaying of rear end of car bouncy ride , wear or cracking of control arm and shocks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678346August 4, 2025
ENGINE
Under Recall 19N4, the electric coolant pump was replaced in July 2019 at 73,496 miles. That replacement pump failed prematurely in March 2025 at 109,628 miles — lasting only 36,132 miles. This was a safety-related recall part intended to fix a known defect with the original pump. Audi refused to provide goodwill reimbursement for this premature failure. I am reporting this to request further investigation and possible expanded remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678159August 4, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway (70mph) at night, my instrument panel went completely dark. I was not able to see the speed I was driving and my warning sounds/lights were not working. The dealer could not get me an appointment for 4 weeks so I took it to a mechanic who specializes in European cars. The diagnostics indicated a loss of power to the instrument cluster/panel. I was told there was an active recall for this issue, but my VIN was not included. As this is a safety issue that sounds very familiar to the current recall for other Audi models, I contacted Audi and after inspection they diagnosed it as a failing instrument cluster. Since it's not in the current recall, I'm having to replace it. I've had computer issues in the past which the current Audi dealership has checked and told me there was nothing wrong, but after speaking to the Audi service tech many of the recalled issues were solved by a software update. The loss of the instrument panel is a major safety issue and Audi refuses to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677300July 30, 2025
STRUCTURE:BODY
Took vehicle in for state safety inspection. Found heavy rust on subframe nearly all the way through. Was told if it gets any worse it will not pass inspection next time. Apparently there are plastic rock shields on subframe that trap water causing it to rust. Took it to dealer and they want to charge close to $4000 to replace. This seems like an engineering defect. The vehicle is kept in a garage and doesn’t have any other rust on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677231July 30, 2025
UNKNOWN OR OTHER
This car has an active recall according to Audi, but it doesn't show up in the NHTSA's system. After reviewing the vehicle history, this car was imported and the bond wasn't released until 4/29/2025, given that, the dealership listed the car for sale April 4th and sold it to me April 22, 2025, SEVEN days before the bond was released. I also believe the FMVSS compliance sticker is fake as it's able to peel off the car in one piece with ease. There was also an active lien on the car from the previous owner. This dealership operates not only as a dealership but also the RI, owns the car repair garages reporting to Carfax but is also an insurance broker! Being a Registered Importer, dealer, garage owner, and insurance broker gives one person/business total control over importing, certifying, repairing, insuring, and selling vehicles. This makes it easy to forge documents, fake compliance (like FMVSS stickers), wash titles, and hide fraud with little outside oversight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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