Audi Q5 Complaints

1,386 consumer complaints on file.

#11662970May 24, 2025
ELECTRICAL SYSTEM
A recall notice was sent on November 2024 informing us that the vehicle's high-voltage battery modules may experience a thermal overload possibly resulting in smoke or fire. In addition, we were notified that a defective high-voltage battery cell modules may overheat, increasing the risk of a fire. The recall notice indicated to contact the manufacturer, Audi, to remedy the recall. We contacted Audi multiple times starting on November 2024 for the manufacture to remedy this safety recall. We have yet to receive any information as to the timeframe to remedy the recall or have had Audi reach out setting an appointment for diagnostics or replacement of the defective battery. We have been concern for the safety of ourselves and the vehicle given the current recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662699May 23, 2025
UNKNOWN OR OTHER
I am not sure of what happened and I am not seeing any remedy also in the finding. My car has been idle since May 7th and hence please help me in resolving it as the recall status says that remedy not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662640May 22, 2025
ELECTRICAL SYSTEM
Turns out numerous complaints about water finding its way onto the computer comfort module. It is well known. Audi techs admitted it is due a bad design by Audi. There are no indications or warnings something is going wrong. Module gets fried and vehicle shuts off. Can't even shift or take out of Park. Insurances do not want to cover due it being water related. Audi does not want to repair due to no recall. They want approx $10,000.00 per occurrence when this happens. Definitely not fair to consumers to have to pay this or total their vehicles. My car only has 50k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661768May 19, 2025
ENGINE
I have noticed 2 times that my engine burn out oil very quick before the next predicted oil change and lead to safety risk of boosting engine while driving long distance if there is no auto one near. After speaking with one of the maintenance guy the last time I went for oil change at Jiffy live, He told me that there was a recall for the same problem with some other Audi models. How could we expect your help to address this safety concern with the manufacturer. This is very dangerous situation that you can’t neglect. Best regards,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661683May 18, 2025
ENGINE, STEERING
1 Steering wheel makes noise. Dealership fixed in December 2024 but same sound come back again. 2 Oil burning smell comes while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661004May 14, 2025
ELECTRICAL SYSTEM
Virtual dashboard where speedometer and safety warning are displayed has stopped working. Display has completely shut down. I cannot see any critical information to drive vehicle. I contacted the dealership to address a serious safety concern that mirrors an issue already under active recall for other models by the manufacturer. Despite this, the dealership has refused to perform any inspection or repairs, stating that my specific model is not currently included in the recall—even though the symptoms and risks are identical. This refusal raises significant concerns, as it leaves a known safety issue unaddressed solely due to recall limitations that may not yet reflect the full scope of the problem. In order to receive any resolution, the dealership is asking to cover diagnostic and service costs for the safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660676May 13, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658523May 2, 2025
UNKNOWN OR OTHER
I took my Audi Q5 TDI to the Garage for servicing and was told of heavy rusting on both sides of the rear subframe. The rusting is bad and can almost break the subframe It seems to be a known issue in Audi Q5 models, however, the dealership and Audi of America have refused to cover it as a manufacturing defect. The car has 88000 miles, and at this point, I think it may not be safe to drive. I am urging NTSB to review this issue and see if the issue can be resolved by the manufacturer at their cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657795April 30, 2025
AIR BAGS, ELECTRICAL SYSTEM
We have a leased 2023 Audi Q5 that has been to the Audi Service Department twice so far to determine the source of the problem with our SOS sensor, which turns on randomly and now stays on and won't turn off. The first time, on April 23rd, Audi Service did not address the issue because they forgot to. The second time, on April 29th, the Audi Service rep, Kyle Blomberg, reported that the SOS sensor issue may be fixed with a software update coming out later this year. He will speak with the service foreman today for more information. This is a safety issue if the car is ever in an accident, as we are not sure if the airbags will deploy, whether the seat belt tension will be activated, or whether the eCall system will automatically contact emergency services. It's unacceptable for Audi not to deploy an update more expeditiously, as waiting nearly seven months is entirely ludicrous. Please investigate this further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656761April 25, 2025
ENGINE
The contact owns a 2014 Audi Q5. The contact stated that while driving 60 MPH, the vehicle briefly lost motive power and the vehicle stalled. The contact was able to coast to the side of the road. No warning light was illuminated. The vehicle was towed to the daughter's residence. The contact stated that weeks before the failure, while the vehicle was being serviced at the dealer, it was determined that the engine was consuming an excessive amount of engine oil. The vehicle was not repaired. The manufacturer was made aware of the first failure. The failure mileage was 72,919.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656663April 24, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655859April 21, 2025
AIR BAGS
Vehicle: 2016 Audi Q5 2.0 Premium Plus Date of Incident: March 31, 2025 I was in a front-end collision at approximately 20–25 mph when I struck a concrete pole. The impact was hard enough to severely damage the vehicle—the pole intruded deep into the engine bay, fluids leaked, and the front end was totaled. Despite this, none of the airbags deployed. As a result, I sustained multiple injuries: Severe bruising across my chest and stomach from the seatbelt A head injury and forehead swelling from hitting the steering wheel Persistent pain in my neck, chest, and abdominal area since the accident I have photo evidence of the injuries and damage, and family members who witnessed my condition via FaceTime shortly after the crash. I have checked both the NHTSA and Audi recall databases using my VIN, and there are no open recalls listed for this vehicle. I was never notified of any safety concerns or service requirements regarding the airbags. This is extremely concerning and I believe the airbag system may have failed in a situation where it was clearly needed. Please investigate this issue, as it poses a serious risk to driver safety.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11655139April 17, 2025
ENGINE, UNKNOWN OR OTHER
ON [XXX] AT [XXX], AT MY HOME, I PULLED OUT OF DRIVEWAY IN MY 2012 AUDI 2012 Q5, I DROVE THREE HOUSES DOWN, AND THE SUNROOF EXPLODED SENDING SHATTERED GLASS ON MYSELF, MY THEN [XXX] SON, AND INTO THE CABIN OF THE CAR. I CALLED AUDI FOR REPAIR, BUT WAS INFORMED THERE WAS A 3 TO 4 MONTH WAIT, ORDERED A ON REPAIRS. SO I ORDERED A REPLACEMENT AND INSTALLED MYSELF. ON [XXX] MY 2012 AUDI Q5, WOULD NOT START, DASH FAULT INDICATED CRANKCASE/ CAMSHAFT NOT ALINGED. PUT VEHICLE IN A AUDI REPAIR SHOP (NOT DEALERSHIP) FOR REPAIRS. DAMAGE WAS CRANKCASE, TIMING CHAIN, AND TIMING CHAIN TENSIONER RESEARCH DONE FOUND THAT THERE WAS SIX RECALLS ON THE VEHICLE, ONE INVOLVING THE SUNROOF SHATTERING, AND THE OTHER INVOLVING THE CRANKCASE, TIMING CHAIN, AND TENSIONER. ON 04/15/2025 I CALLED AUDI AT 800-822-2834 ABOUT THE INCIDENTS, AND INQUIRING ABOUT THE SIX RECALLS, ATTEMPTING TO MAKE SURE THE REPAIRS HAD BEEN COMPLETED. THE REPRESENTATIVE WAS ABLE TO PROVIDE DATES THAT A CASE WAS CLOSED BASED ON THE VIN OF MY VEHICLE BUT WAS NOT ABLE TO CONFIRM THAT THE RECALL REPAIRS HAD BEEN DONE, SHE STATED A CLAIM BEING CLOSED "USUALLY MEANT A REPAIR WAS DONE. BUT ONLY THE DEALERSHIP THAT OPENED THE CASE WOULD HAVE MORE INFORMATION. I REQUESTED THE DEALERSHIP INFORMATION, ADVISING THAT I WAS CONCERNED AS THUS FAR THE RECALL REPAIRS SEEM TO BE FAILING, AND THE RECALL ON THE AIRBAGS COULD CAUSE POTENTIAL DEATH IF DEPLOYED. I REQUESTED A SUPERVISOR CALL BACK. ON 04/16/2025 I RECEIVED A CALL BACK FROM A SUPERVISOR NAME JUAN/ID 43248. I EXPLAINED TO HIM THE ISSUE WITH THE PREVIOUS RECALLS FAILING AND MY CONCERNS ABOUT THE AIRBAGS, AND ASKED FOR THE DEALERSHIP NAME AND NUMBER THAT DID THE REPAIRS. HE REFUSED TO GIVE ME THE INFORMATION SIGHTING IT CONTAINED INFORMATION ON THE PREVIOUS OWNER. I SEEK TO CONFIRM THAT THESE REPAIRS WERE ACTUALLY DONE IN FEAR THAT THEY MAY NOT HAVE BEEN, AND IF A AIRBAG IS DEPLOYED I AND PASSENGERS MAY END UP DEAD AS A RESULT. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11655321April 17, 2025
SUSPENSION
Rear subframe rust causing car to fail state inspection. This vehicle has been maintained well and always parked in garage. The rear subframe rusted most, then front subframe. This is a common compliant among Audi forum users.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654919April 16, 2025
ENGINE
Common problem with engine cooling systems and oil systems failing. Failing emissions because of this and overheating with risk of fire. Common problem with the Q5s. Which some of them are recalled but not my 2015 q5 premium for some reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654812April 15, 2025
POWER TRAIN
When turning at low speed the vehicle bucks and jitters affecting steering and control of the vehicle. Audi issued a technical service bulletin to address this issue so it's clearly a widespread problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654565April 14, 2025
ELECTRICAL SYSTEM
During a rain storm a water egress issue damaged my comfort control module. An issue identified for many Audi Q5 vehicles; however my VIN for some reason is not showing this recall. It appears the recall may need to be expanded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654307April 13, 2025
ELECTRICAL SYSTEM
Rear driver side door will not unlock when keypad, nor inside unlock button is pressed. Once inside, door will not unlock in sequence with other doors when vehicle is shut off and it is time to exit the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654294April 12, 2025
EXTERIOR LIGHTING
Driver reading light flickers on and off while driving creating a night driving distraction hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654027April 11, 2025
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The instrument panel cluster assembly (screen behind steering wheel) needed to be replaced because it would intermittently stop working and I had no idea of how fast I was going, what gear I was in, how much fuel I had or whether the lane assist and other safety features were working. Without knowing speed, I may have followed cars too closely to safely stop or I could have run out of gas and left stranded somewhere. I thought it might have been software updates occurring but after a few days, I went to the dealer for service. Audi Naples was able to detect fault, replicate problem and replaced the assembly on 4/10/2025 for $3,391.96. The dealer kept the part and told me to keep my receipt in case there is a recall. My car currently has 31,489 miles and had a total inspection and was last serviced on 1/22/2025 with 31,487 miles. I find it outrageous that a part like that would fail in such a short period of time. I was lucky I wasn't on a long trip away from home when it occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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