Acura TLX Complaints

946 consumer complaints on file.

#11081404March 26, 2018
STEERING
MY 2015 ACURA TLX WITH JUST OVER 32,000 MILES STOPPED STEERING AFTER BEING PARKED IN MY GARAGE. RESTARTING VEHICLE DIDN'T CORRECT PROBLEM. CAR WAS ILLUMINATING A WARNING LIGHT INDICATING THERE WAS A PROBLEM WITH STEERING. TOOK IT TO THE ACURA DEALER WHO INFORMED ME THE STEERING COLUMN HAD A CRACK IN IT THAT WAS A RESULT OF PHYSICAL DAMAGE. CAR HAD NOT BEEN IN AN ACCIDENT OR OTHERWISE DAMAGED PRIOR.ACURA MECHANIC COULD NOT EXPLAIN HOW THE STEERING COLUMN GOT CRACKED OTHER THAN I RAN OVER SOMETHING WHICH HAD NOT HAPPENED BECAUSE HAD I RUN OVER SOMETHING TO DAMAGE THE COLUMN, THE LIGHT WOULD HAVE ILLUMINATED TO INDICATE THAT SOMETHING WAS WRONG. THE DEALER WAS INFORMED THAT THE CAR HAD BEEN PARKED IN MY GARAGE WHEN IT STOPPED STEERING AND THAT PRIOR TO THIS THE CAR WAS EASILY PARKED IN A 2 CAR GARAGE THAT ALREADY HAD MY HUSBAND'S CAR IN IT. NO LIGHTS INDICATING THERE WAS A PROBLEM HAD PREVIOUSLY BEEN ON AND ONCE THE LIGHTS CAME ON THE CAR WAS IMPOSSIBLE TO STEER. THEREFORE, IT HAD TO BE TOWED FROM MY GARAGE. ACURA REFUSED TO REPAIR THE STEERING COLUMN INSISTING THAT IT WAS CAUSED BY PHYSICAL DAMAGE. A COMPLAINT WAS FILED WITH THE CORPORATE OFFICE AND WHEN THE INVESTIGATOR CALLED, SHE ASKED NO QUESTIONS. SHE ONLY CALLED TO INFORM ME THAT THE $3000. PART WOULD NOT BE COVERED BECAUSE OF PHYSICAL DAMAGE. ANOTHER INDEPENDENT MECHANIC STATED THAT IT WAS LIKELY THE STEERING COLUMN HAD BEEN CRACKED FOR A WHILE BEFORE IT COMPLETELY STOPPED WORKING AND IT WAS A STRONG POSSIBILITY THAT THE STEERING COLUMN CRACKED OVER TIME DUE TO SOME MALFUNCTION OF THE PART. IN HIS ESTIMATION, THE CRACKED PORTION OF THE STEERING COLUMN IS WELL PROTECTED AND DIFFICULT TO BREAK UNLESS INVOLVED IN A SERIOUS FRONT END CAR ACCIDENT IN WHICH THE CAR HAD NEVER BEEN IN AN ACCIDENT. RUNNING OVER SOMETHING WOULD NOT HAVE LIKELY CAUSED THE TYPE OF DAMAGE SEEN ON THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080229March 19, 2018
POWER TRAIN
TRANSMISSION FUNCTION SENSOR FAILURE WARNING AND BLIND SPOT SENSOR FAILURE WARNING APPEARED ON DASH WHILE I WAS DRIVING ON A CITY STREET. CAR WENT IMMEDIATELY INTO NEUTRAL WHILE I WAS DRIVING. IF I TOOK MY FOOT OFF THE BRAKE IT WOULD ROLL BACKWARDS INTO ONCOMING TRAFFIC AND CARS DRIVING BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080310March 19, 2018
POWER TRAIN
WHILE DRIVING MY 2015 ACURA TLX THE CAR SHIFTED INTO NEUTRAL COMPLETELY BY ITSELF WHILE MAKING LEFT TURN AT A STOP SIGN THIS CAUSED THE VEHICLE TO NOT HAVE THE ABILITY TO MOVE FORWARD AS I ATTEMPTED TO PUT THE VEHICLE IN DRIVE IT WAS COMPLETELY UNRESPONSIVE AND LEFT ME STRANDED IN THE MIDDLE OF THE ROAD ALMOST GETTING HIT BY A SEMI TRUCK. THIS IS NOT THE FIRST TIME THIS ISSUE HAS HAPPENED AND I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY. I GAVE ACURA CUSTOMER SERVICE LINE A CALL SINCE MY VEHICLE WAS NOT ON THE LIST FOR CURRENT RECALL TO FIX THE EXACT ISSUE I AM REPORTING AND THAT THERE WAS NOTHING THEY COULD DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074473February 23, 2018
STRUCTURE:BODY, STEERING, WHEELS
VEHICLE HAS A VIBRATION THAT SHAKES PASSENGER SEAT BETWEEN 65-75 MPH. SEEMS TO BE A SAFETY ISSUE AND OCCURS EVERY TIME THE VEHICLE IS AT THE SPEED LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060675January 5, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. WHEN HER FOOT RELEASED THE BRAKE PEDAL, THE GEAR AUTOMATICALLY SHIFTED INTO NEUTRAL. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND IT RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO DAVIS ACURA (2051 E LINCOLN HWY, LANGHORNE, PA 19047), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE HAD NO FAILURE. THE FAILURE OCCURRED SEVERAL OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058197January 3, 2018
ELECTRICAL SYSTEM, POWER TRAIN
BATTERY ACID FROM THE MANUFACTURER'S ORIGINAL BATTERY LEAKED, AND DAMAGED THE TRANSMISSION WIRING HARNESS, WHICH SITS UNDERNEATH THE BATTERY. UNTIL DETECTED, THIS CAUSED SPORADIC WARNINGS AND MULTIPLE MALFUNCTIONS WHILE DRIVING THAT WOULD APPEAR, BUT THEN GO AWAY. SOME MONTHS LATER, THE CAR STARTED BUT THE COMPUTER WOULD NOT SHIFT FROM PARK. THE INSTRUMENT CLUSTER LISTED NUMEROUS, UNRELATED SYSTEM ISSUES: "ADAPTIVE CRUISE CONTROL PROBLEM" ; "STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL." ; "ELECTRIC PARKING BRAKE PROBLEM" ; "EMISSIONS SYSTEM PROBLEM" ; "TRANSMISSION SYSTEM PROBLEM" ; "TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED" ; "VEHICLE STABILITY ASSIST (VSA) PROBLEM" ; "PRECISION ALL WHEEL STEER PROBLEM" ; "COLLISION MITIGATION SYSTEM PROBLEM" ; "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM" ; "BLIND SPOT INFO SYSTEM PROBLEM." THIS VEHICLE HAS A SHIFT-BY-WIRE DRIVE SELECTOR, AND THERE IS NO MECHANICAL WAY FOR A CONSUMER TO DISENGAGE THE TRANSMISSION FROM THE DRIVETRAIN. THE VEHICLE WAS STUCK IN PARK AND NEEDED SPECIAL EQUIPMENT TO BE SAFELY MOVED ONTO A TOW-TRUCK, WHICH TOOK THE MANUFACTURER'S ROADSIDE SERVICE TWO DAYS TO ADDRESS. THE WIRING HARNESS WAS REPLACED UNDER WARRANTY, BUT TOOK SEVERAL DAYS FOR A REPAIR. THE 2015 ACURA TLX SEEMS TO BE KNOWN FOR REACTING IN THIS WAY FOR ANY TYPE OF ELECTRICAL OR VOLTAGE VARIABILITY FROM ANY NUMBER OF ITS ELECTRONIC SYSTEMS, INCLUDING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056829December 27, 2017
POWER TRAIN
WENT IN FOR A RECALL NOTICE I RECEIVED FOR MY 2015 ACURA TLX SPECIFYING A POSSIBLE FAULTY TRANSMISSION IN CAR - WENT TO GO HAVE IT LOOKED AT. DETERMINED BY TECH THAT CAR WAS NOT EXPERIENCING EXACT ISSUE IN RECALL BUT CAR SHOULD HAVE A TCM SOFTWARE UPDATE SINCE IT WAS JERKING AT THE 2-3 SHIFT. WHEN I RECEIVED THE CAR BACK IT WAS 10 TIMES WORSE! STILL JERKING BUT NOW WAS JUMPING ON EVERY DOWNSHIFT EVERY SINGLE TIME THE CAR DECELERATES ON EVERY SHIFT! THIS IS A SAFETY CONCERN THAT IS VERY SERIOUS AND NEEDS TO BE ADDRESSED BY ACURA - A NEW TRANSMISSION SHOULD BE CALLED FOR SINCE THE CAR IS UNDER WARRANTY. THE CAR ALSO JUST GOES TO 2-3 RPM'S JUST WHILE SITTING IDLE IN PARK NOW - MY CAR'S TRANSMISSION IS COMPLETELY WRECKED DUE TO THIS TCM SOFTWARE UPDATE. ALREADY CALLED ACURA TO REQUEST A FORMAL COMPLAINT - THEY TOLD ME TO NOTIFY YOU AS WELL. - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055814December 20, 2017
ENGINE
UNUSUAL NOISE FROM ENGINE WHEN IDLE, WHICH INCREASES GRADUALLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054719December 14, 2017
SEAT BELTS
THE REAR SEAT ANCHORS TO INSTALL A CHILD SAFETY SEAT ARE NOT ACCESSIBLE IN THE 2018 ACURA TLX. YOU CANNOT TRANSPORT A SMALL CHILD UNDER 2 IN THE CAR. REPORTED TO ACURA 12/14/2017. NOTE: THE HOOKS ARE TOO FAR UNDER THE SEAT AND CANT BE REACHED!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054710December 14, 2017
AIR BAGS
TL* THE CONTACT WAS LOANED A 2015 ACURA TLX. WHILE DRIVING 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE LOANER VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A NECK, LOWER BACK, AND HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE LOANER VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE LOANER VEHICLE WAS THEN TOWED TO THE DEALER (MILE HIGH ACURA, 2799 S HAVANA ST, DENVER, CO 80014) AND THE CONTACT WAS PROVIDED WITH ANOTHER LOANER VEHICLE. THE CONTACT WAS NOT SURE IF THE LOANER VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11051099November 28, 2017
POWER TRAIN
AS THE CAR IS DOWNSHIFTING AND COMING TO A STOP THE TRANSMISSION JERKS FORWARD JUST AS THE CAR IS COMING TO A COMPLETE STOP OR IMMEDIATELY AFTER IT STOPS. DOES THIS EVERY SO OFTEN AND THE DEALER DID RESET THE TRANSMISSION FOR IT TO RELEARN BUT STILL DOES IT SINCE AND BECAUSE THEY CAN'T DRIVE IT ENOUGH TO DUPLICATE IT THERE HAS BEEN NOTHING THEY CAN DO TO RESOLVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047481November 20, 2017
POWER TRAIN
THE TRANSMISSION SHIFT FROM 2-3 GEAR GIVES A JERK TO THE WHOLE VEHICLE. THIS IS USUALLY PROBLEMATIC WHILE ACCELERATING SPECIALLY IN HEAVY/BUSY TRAFFIC OR AT TRAFFIC SIGNALS. I BELIEVE THIS COULD BE A THREAT TO PUBLIC SAFETY. THE SERVICE CENTER CLAIMS THE "INTELLIGENT CAR" WILL LEARN MY DRIVING HABITS AND ADAPT. HOWEVER, THIS HAS BEEN HAPPENING SINCE I BOUGH THE VEHICLE AND MULTIPLE VISITS TO ACURA SERVICE CENTER HAS NOT RESOLVED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047571November 20, 2017
ELECTRICAL SYSTEM, ENGINE
ENGINE FAILED TO RESTART DURING 'AUTO IDLE-STOP/START' AT A TRAFFIC LIGHT ON A BUSY ROAD. IN ORDER TO RESTART I HAD TO PRESS THE 'START' BUTTON MULTIPLE TIMES AND RETURN THE CAR TO 'PARK' BEFORE BEING ABLE TO RESUME OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047099November 17, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
DRIVING ON THE EXPRESSWAY AT 70 MPH, THE CAR STARTS SPUTTERING THEN DECELERATED, IT WOULD NOT ACCELERATE EVEN WHILE PRESSING THE GAS PEDAL. I PULLED OFF TO THE EMERGENCY LANE AND THE LIGHTS STARTED FLICKERING, WARNING LIGHTS APPEARED "CHECK HILL START ASSIST SYSTEM", "CHECK EMISSION SYSTEM", "CHECK POWER STEERING SYSTEM", "CHECK BRAKE HOLD SYSTEM", "CHECK BRAKE SYSTEM", AND "CHECK PARKING BRAKE SYSTEM". AFTER SITTING IN THE EMERGENCY LANE AFTER ABOUT 30 SECONDS, THE CAR SHUT OFF. EXTREMELY DANGEROUS SITUATION. IT WAS DIAGNOSED AS A BATTERY WITH A DEAD CELL. AMAZINGLY, OF ALL THE LIGHTS THAT ILLUMINATED, I NEVER RECEIVED ANY WARNING THAT I HAD DEAD BATTERY. THE BATTERY LIGHT DID NOT COME ON UNTIL THE OTHER WARNING LIGHTS CAME ON. THIS HAPPENED AT 35,246. THIS IS THE SECOND TIME THE CAR HAS BEEN AT THE SERVICE CENTER IN LESS THAN 10 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047101November 17, 2017
POWER TRAIN
WHILE DRIVING 30 MILES PER HOUR ON A CITY STREET, I NOTICED THE CAR STARTED WAS SHIFTING HARD. TWO MINUTES LATER, THE WARNING LIGHTS APPEARED "CHECK VSA SYSTEM", "CHECK PRECISION ALL WHEEL STEER SYSTEM", AND "CHECK TRANSMISSION" AND THE CAR WOULD NOT ACCELERATE. THIS HAPPENED AT 16,721 MILES. THE DIAGNOSIS WAS CRUMBS IN THE GEAR PANEL. ACURA SHOWED NO RECORD OF ME BRINGING MY CAR IN FOR THE SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043660November 6, 2017
ELECTRICAL SYSTEM, ENGINE
FOR THE PAST TWO DAYS I SEE THE CHECK ENGINE INDICATOR POP UP ALONG WITH TWO ERRORS. "ELECTRIC PARKING BRAKE PROBLEM" AND "EMISSIONS SYSTEM PROBLEM" THIS HAPPEND AFTER DRIVING AND PARKING THE CAR. THE NEXT DAY I TURNED THE CAR ON AND SAW THE ERRORS. NOT SURE WHAT CPULD BE THE CAUSE OF THIS. I RECENTLY PURCHASED THIS UNIT. HAD IT SINCE JULY 2017 WITH ONLY 3228MILES. PLEASE ADVISE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042944November 3, 2017
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WAS DRIVING AT APPROXIMATELY 70 MPH IN IOWA ON A 4-LANE (NON-INTERSTATE) WHEN MULTIPLE FAULT LIGHTS APPEARED ON THE VEHICLE DASH, AND THE ON-BOARD COMPUTER ABRUPTLY SLOWED THE VEHICLE'S SPEED TO 40 MPH OR LESS. REPEAT, ABRUPTLY. FORTUNATELY I WAS NOT ON AN INTERSTATE AMID A PACK OF 18-WHEELERS RUNNING NOSE-TO-TAIL AT 70+ MPH, WHICH COULD HAVE RESULTED IN A MAJOR ACCIDENT! LATER I FOUND THAT THE PUSH-BUTTON TRANSMISSION SELECTORS (JPEG PHOTO ATTACHED) CAN BE AFFECTED BY DEBRIS SUCH AS CRUMBS, SAND, OR LIQUID. SEE THE ATTACHED ACURA SERVICENEWS ARTICLE #B17010C VERSION #2, DATED FEBRUARY 2017 (PDF FILE ATTACHED). SEE ALSO THE CONSUMER REPORTS ARTICLE AT HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-SAFETY/CARS-WITH-CONFUSING-OR-DANGEROUS-SHIFTERS/. I HAVE ALSO ATTACHED TWO WARRANTY REPAIR INVOICES, 9/25/2017 AND 10/04/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039990October 26, 2017
POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRVING VARIOUS SPEEDS, THE VEHICLE SHIFTED BETWEEN GEARS VERY ROUGHLY. ADDITIONALLY, THE VEHICLE TOOK AN EXCESSIVELY LONG TIME TO STOP AFTER APPLYING THE BRAKE PEDAL. WHILE THE CONTACT'S SON WAS DRIVING 15 MPH, THE DRIVER APPLIED THE BRAKES; HOWEVER, THE VEHICLE FAILED TO STOP. AS A RESULT, THE DRIVER CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A BODY SHOP WHERE THE COSMETIC DAMAGE WAS REPAIRED, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. ON ANOTHER OCCASION, WHILE THE CONTACT'S SON WAS DRIVING 10 MPH, THE DRIVER APPLIED THE BRAKES, BUT THE VEHICLE FAILED TO STOP AGAIN. AS A RESULT, THE DRIVER STRUCK THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DCH MONTCLAIR ACURA (100 BLOOMFIELD AVE, VERONA, NJ 07044) WHERE THE COSMETIC DAMAGE WAS REPAIRED; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN TO RAMSEY ACURA (65 NJ-17, RAMSEY, NJ 07446) WHERE THE DEALER UPDATED UNSPECIFIED SOFTWARE ON THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED A DIFFERENT DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. *BF UPDATED 8/3/18*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11022710September 11, 2017
TIRES
MAVIS TIRE A NEW YORK BASED TIRE RETAILER IS SELLING TIRES WITH ADVERTISED 5+ YEAR OLD DOT NUMBERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021081September 1, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 ACURA TLX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (NORRIS ACURA WEST, LOCATED AT 8559 BALTIMORE NATIONAL PIKE ELLICOTT CITY, MD 21043 410-461-7000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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