Acura MDX Complaints

3,381 consumer complaints on file.

#11613510September 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura MDX Sport Hybrid. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613287September 8, 2024
ENGINE, POWER TRAIN
Our engine is exhibiting symptoms currently related to an open recall by Acura for Connecting Rod Bearings. Our 2016 MDX is one of the affected model years but as of now our VIN is not included in the recall. I don't believe this is coincidence. I believe the mechanical issue is more widespread than Acura wants to reveal and is subsequently limiting the VIV numbers it includes. I am trying to be proactive in this regard prior to an incident taking place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613056September 6, 2024
POWER TRAIN
Driving down 45 at 70mph. Attempted to accelerate and change lanes. Car lost engine power and was almost rear ended before power was restored. Have been waiting almost a year for recall to be complete. Grubbs Acura called is the other day to have service performed. Made the aware of the symptoms. They tried to have us pay for a diagnostic. Informed them that the symptoms were that of the recall. We believe. The engine may have damage and should be further inspected and or replaced. The informed is that they replaced the connecting rod through the oil pain and did not touch the timing belts. However it’s time for timing belts and other maintenance to occur in the next 5k miles. Feel like the job was rushed and it is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613098September 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Acura MDX. The contact stated that when the vehicle was cold started, the rearview camera delayed in showing an image after the transmission was shifted into reverse(R). Additionally, the contact stated while driving approximately 40 MPH, the instrument cluster indicated that the Navigational System and Driving Modes were not engaged. The contact stated that the 360-degree camera and the Suspension Mode control were inoperable. The contact had taken the vehicle to a dealer who diagnosed that several electrical wiring harnesses needed to be replaced. The vehicle was repaired. The contact stated that the failures reoccurred, and that there was a warning with a yellow dot indicating that the "Bin/WiFi/NavSys” was inoperable. The contact took the vehicle back to the same dealer and the contact was informed that the wiring harness needed to be ordered. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 9,873.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612954September 6, 2024
SUSPENSION, WHEELS, UNKNOWN OR OTHER
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612858September 5, 2024
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving when all electronic lights flashed. Rakes steering driver assist lift and towing. Said see dealer Reset after I waited at gas station for 30 min Power steering worked but was hard to control car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612397September 3, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612438September 3, 2024
ELECTRICAL SYSTEM, STEERING
Upon engine start noticed vibration buzz noise and steering wheel locked, very difficult to steer. Turned off the ignition and waited 20 min, steering wheel was back to normal. Upon driving in the road for approximately 5-10 min, the wheel locked up with notification alert of "Electrical Power Steering Failure" It was very difficult to maneuver the steering wheel and manage to pull into a parking lot. Turned the ignition off and waited again another 5min and Upon restart, wheel was back to normal. As we were on our way home, the same alert came with steering wheel locked and difficult to turn. We managed to get home with difficulty turning. Car was towed to Acura Plesanton and was reported no recalls for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612452September 3, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEATS
My vehicle has been going off on its own when it is off, the lights starts to flicker on the outside and on the dashboard, the seats malfunction on its own so does the steering wheel causing the steering wheel to move up and down adjusting on its own, the car alarm will go off all the time, and I hear a noise coming from under the hood. It’s so bad that I have to take out the battery and leave it cause this problem will continue until the battery is dead, sometimes it will cause all the lights to come on and stay on all night, mean while the vehicle is not even turned on when all this is happening, I search couple video and websites only to see other people having the same problem with this specific type of vehicle, this problem been consistent for months and it makes the car unable to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612308September 3, 2024
ENGINE, UNKNOWN OR OTHER
Engine poweer failure while driving at highway speed. Vehicle could not maintain allowed highway speed (above 45 mph) while moving in fast traffic. First warning indicator appeared after driver noticed loss of power while driving 60 mph. Independent service center confirmed error code p0304, misfiring cylinder. Could not identify problem with spark plug or ignition coil. Technition found engine knocking during diagnostic exam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612317September 3, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1.) I have had repeated, on-going issues with the fuel propulsion system since the day I bought the car. When I step on the accelerator it randomly (lately more constant than random) does not respond, then it will shoot me out into traffic. For example when I am entering the highway from an onramp, I see my opportunity to merge into traffic and I step on the gas - nothing - no response, then it suddenly accelerates and shoots me into oncoming traffic. This is SO BAD that I am afraid to drive the vehicle. It is DEADLY. I have reported the issue every time I have had the car serviced (always dealer serviced, from same dealer where I bought it.) 2.) The vehicle will randomly decide that I am going to hit a car in another lane, and will forcefully apply the brakes (when there is no issue, no danger, no possible way I am going to even be close to hitting another car) causing the cars behind me to come extremely close to rear-ending me! Or the car will decide I am going off the road when I am taking a soft curve, and it will sound a warning and try to turn the wheel. 3.) The display panel will go black for no reason. I then cannot use the navigation screen. It will randomly return after a few hours or after a day or two. 4.) The camera/display will get stuck on the reverse camera causing a visual disconnect as I drive forward, but can only see what is in reverse. (like seasickness). No idea what causes it or how to fix it. Eventually it corrects itself after a few hours/day+. 5.) Car will occasionally make a strange squealing noise after it has been turned off - no idea what that is, or what causes it. As a salesperson who spends many, many hours in her car, this vehicle has become a constant danger to both my livelihood and my life. I am afraid to drive it and I will not let family members drive it as I am afraid for their lives due to the issues stated above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611572August 29, 2024
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611402August 28, 2024
ENGINE
The contact owns a 2016 Acura MDX. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to an independent mechanic, but the vehicle was not diagnosed or repaired. The vehicle was then towed to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611474August 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Acura MDX. The contact stated while driving at an undisclosed speed, and while driving up an incline, the vehicle briefly hesitated and lost motive power before returning to normal functionality. The AWD and emission system warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610798August 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact stated that the vehicle was taken to the local dealer for routine maintenance, and it was diagnosed that the tensioner was leaking, and the timing belt needed to be replaced. The vehicle was not repaired. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V298000 (Engine and Engine Cooling). The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610864August 26, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Auto Idle Mode - After we've stopped and released the brake to go forward, the car will then shift to neutral by itself instead of restarting to drive. This has happened frequently and is now starting to happen more often. This is a safety issue, especially if you're the last car in line and other cars are traveling 55-60 miles behind you on a major road and see a green light ahead. Each time this happens, we have to turn off the car and try to restart the car, and sometimes this has been iffy and we've had to repeat the process a couple of times. There were no warning lights of problems with any of car components. There have been similar reports of this occurring: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611045August 26, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
For the last 50k miles we've taken our Acura MDX to the dealership for regular oil changes. Almost every visit results in a bad battery. We've had the dealership replace a side mirror due to the electrical and several batteries as well. They've kept it for several days diagnosing issues but haven't to this day found out what's wrong with it. Now my back taillight stopped working, we bought another one and replaced it for it to work for a couple months and stop working again. Now we've taken it to another place for diagnosing, they have said the inter taillight assembly and wiring needs replaced. Seems like this has been the issue the entire 6 yrs we've been complaining. The dealership says they took care of the problem already, clearly this is a safety issue when driving at night especially. Having a taillight that works off and on is not my idea of safe or "fixed" according to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609034August 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Acura MDX. The contact stated while driving 65 MPH, the vehicle continuously jolted and jerked, prompting him to pull to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed failures with the crankshaft position sensor and connecting rod bearings. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608582August 14, 2024
FUEL/PROPULSION SYSTEM
The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. difficulty starting, engine hesitation while driving, or an illuminated check engine light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608602August 14, 2024
ENGINE
Vehicle lost power while driving and warning lights came on. Drove straight to Acura dealer and they diagnosed bearing failure on connecting rod cylinder #2. Dealer stated it would need a new engine. The Vehicle VIN was not covered under the 2016 -2020 Honda/Acura 6cylinder recall for connecting rod failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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