2021-2024 Nissan Window Glass Warranty Information

Why this Nissan Window Glass Warranty Bulletin Matters

Nissan has issued Technical Service Bulletin (TSB) NTB17-019H, which provides important guidelines for warranty coverage related to window glass damage on 2021-2024 Nissan vehicles. This bulletin helps clarify what constitutes a warrantable defect versus damage caused by external factors, ensuring consistent application of the Nissan window glass warranty across all dealerships.

This TSB is crucial for both owners and service technicians to understand the specific conditions under which window glass replacement will be covered. It aims to prevent confusion and ensure that claims are processed correctly, focusing on manufacturing defects rather than damage resulting from use or aftermarket modifications. This bulletin has been amended multiple times, with the latest revision NTB17-019H superseding all previous versions.

What is Covered Under Nissan Window Glass Warranty?

Nissan is responsible for defects that arise from materials or workmanship. These include issues that indicate a manufacturing flaw or damage that occurred during the vehicle's assembly process. Examples of warrantable conditions include:

• Bubbles within the glass.
• Blisters on the glass surface.
• Problems with glass adhesion.
• Cracks that are directly attributable to improper installation or damage during vehicle assembly.

Before any window glass is replaced under warranty, it must be carefully inspected to confirm that the damage is indeed a manufacturing issue. This ensures that only legitimate defects are covered by the Nissan window glass warranty.

What is NOT Covered Under Nissan Window Glass Warranty?

Nissan North America (NNA) explicitly states that certain types of window glass damage are not warrantable. This includes damage that is a result of external forces or modifications. Specifically, the following conditions are not covered:

• Damage caused by objects impacting, striking, or scratching the glass.
• Damage resulting from the installation of aftermarket window tinting.
• Foreign material present on the window glass surface.
• Damage that is caused by a strike to the window or a scratch caused by other means.
• Issues where foreign material is stuck on the glass.

Important Information for Owners

Owners should be aware that Nissan North America (NNA) is not responsible for damage to vehicle window glass that results from external impacts, strikes, or scratches. This also includes any damage caused by the installation of aftermarket window tinting, as such damage is explicitly stated as not warrantable.

Furthermore, the presence of foreign material on the window glass surface is not considered a warrantable condition. If foreign material is present, the bulletin suggests it can often be removed using clean #0000 steel wool. For more details on cleaning foreign material, refer to TSB NTB13-028.

Dealer Warranty Claim Procedure

For dealers to process a warranty claim for window glass, specific procedures must be followed to ensure proper documentation and authorization. Dealers are required to take at least two (2) digital photographs that clearly identify the alleged glass defect prior to removing the glass from the vehicle. These photographs must be retained in dealer records.

Returned glass that has "visible issues" must be marked using masking tape or other appropriate means (e.g., grease pen) to identify and highlight the damaged area. Claims may be charged back if the part is not marked properly. Window glass damage or issues caused by strikes, scratches, foreign material, or the installation of aftermarket window tinting will also be charged back.

The new glass warranty form must be completed and digital photograph files attached through ASIST for both DCAL Warranty Call Center pre-authorization and Glass Part Return requests. A claim will be subject to a claim debit if the part is not marked properly and/or missing the required digital photographs (via ASIST) to support identification of a warrantable defect. Dealers are advised to complete and send the "Glass Warranty Form" through ASIST before calling to streamline the authorization process.

Bulletin Revisions and History

This bulletin, NTB17-019H, is the latest revision, published on April 29, 2024. It supersedes several previous versions, each updating models, model years, and warranty information:

• February 21, 2017: NTB17-019 (Original bulletin published)
• November 29, 2017: NTB17-019a (Updated models, model years, and warranty information on page 2)
• April 9, 2018: NTB17-019b (Updated models and model years)
• May 15, 2019: NTB17-019c (Updated models, model years, and APRM reference on page 2)
• December 17, 2020: NTB17-019d (Updated models and model years)
• November 18, 2021: NTB17-019E (Updated models, model years, and APRM reference on page 2)
• February 17, 2022: NTB17-019F (Updated models and model years)
• March 20, 2023: NTB17-019G (Figure 1 updated, APRM section updated, and models/model years updated)

Owner Action

If you believe your 2021-2024 Nissan vehicle has window glass damage that is a manufacturing defect, contact your authorized Nissan dealer for an inspection. They will follow the procedures outlined in TSB NTB17-019H to determine if the issue is covered under your Nissan window glass warranty.

NHTSA ID: 10255562