2022-2023 Honda Civic Hatchback Water Leak Investigation

American Honda Motor Co., Inc. (AHM) has issued a "Request for Visit: 2022-2023 Civic 5 Dr Hatch Water Leak (ACTION REQUIRED)" to dealerships, indicating a priority investigation into water leaks affecting 2022-2023 Honda Civic Hatchback models. This communication, identified by NHTSA ID 10235550, highlights a specific concern regarding water intrusion from the rear hatch area.

Symptoms of the Honda Civic Water Leak

Owners of affected 2022-2023 Honda Civic Hatchbacks may observe a "water leak in the cargo area" or an "excessive amount of water pouring out from the sides when opening the rear hatch." This issue is being actively investigated by American Honda to understand its root cause.

Investigation Background

AHM is currently searching for specific 2022-2023 Civic Hatchbacks that exhibit this water leak condition. The goal is to inspect these vehicles directly to better understand the cause of the problem before any repair procedures are developed or attempted by dealerships. This proactive approach aims to ensure a comprehensive solution for the "Honda Civic water leak."

Qualifying Conditions for Inspection

For a vehicle to be considered for this special inspection by AHM, it must meet several strict criteria:

• Manufacturing Date: The vehicle's manufactured date, found on the driver's door jamb, must be December 2021 (12/21) or later.
• Issue Duplication: The dealership must be able to duplicate the "Honda Civic water leak" issue or verify water presence in the cargo area.
• Collision Status: The vehicle must not have been involved in a collision.
• Prior Repairs: No repair attempts for this specific water leak issue should have been made previously.

Action Required by Dealerships

If a dealership encounters a 2022-2023 Honda Civic Hatchback that matches these qualifiers, they are instructed to contact the Technical Information & Support (TIS) group. This contact can be made via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions and record the necessary vehicle information.

Dealerships must include the following details in their email:

• Email Title:
  • Model Year (e.g., 2020)
  • Model Name (e.g., Accord)
  • Issue (e.g., Brake Judder)
  • VIN
• Email Body:
  • Dealer Number
  • Your Name
  • Best Phone Number to be Reached
  • Current Mileage
  • DPTS#

Important Warning for Owners

Owners should be aware that Honda explicitly states that no repair should be attempted on these vehicles until AHM has had the opportunity to inspect them. This is crucial for Honda to gather accurate data and determine the underlying cause of the "Honda Civic water leak." Do not allow a dealership to attempt a repair if your vehicle meets the qualifying conditions before they have contacted TIS.

Technician Appreciation

As an incentive for dealerships to identify and report qualifying vehicles, AHM will provide a Visa gift card to the referring technician whose vehicle is accepted as a candidate for the Dealer Visit/Parts Collection/Info Collection program.

Source: NHTSA ID 10235550