2022 Honda Civic Speaker Distortion Information Request

Background: Investigating 2022 Honda Civic Speaker Distortion

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort regarding customer complaints of "speaker sound distorted or no sound" in certain 2022 Honda Civic models. This proactive step, identified by the internal communication "Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)", aims to thoroughly understand the root cause of this audio problem. By collecting specific data from affected vehicles before any repairs are attempted, Honda seeks to ensure an accurate diagnosis and develop an effective solution.

This is not a recall or a standard repair bulletin. Instead, it's a critical preliminary stage where Honda is asking its dealerships to identify and report vehicles that exhibit the Honda Civic speaker distortion or complete loss of sound. The goal is to gather comprehensive data directly from vehicles experiencing the issue, which is essential for engineering a permanent fix.

Symptoms: Distorted or Absent Speaker Sound

Owners of affected 2022 Honda Civic vehicles may notice that the "speaker sound distorted or no sound." This could manifest as crackling, buzzing, static, or a complete absence of audio from one or more speakers within the vehicle's sound system. These audio anomalies can significantly detract from the driving experience and indicate an underlying electrical or component failure.

Affected Trims and Conditions

Honda is specifically interested in 2022 Civic vehicles that meet several key criteria. If your vehicle experiences Honda Civic speaker distortion, it must first be one of the following trim levels:

• Si
• Touring
• Sport Touring

Beyond the trim level, there are additional conditions that must be met for a vehicle to qualify for this information collection effort:

• Duplicable Issue: The speaker issue must be consistently reproducible by a technician during diagnosis. This ensures that the problem is active and can be observed for data collection.
• No Previous Speaker Assembly Replacement: The specific speaker assembly exhibiting the fault must not have been replaced previously. Honda wants to study original components to understand initial failure modes.
• No Repair Attempted: Crucially, no repair attempt related to the speaker issue should have been made on the vehicle prior to its reporting for this information request. This ensures that the data collected is untainted by prior interventions.

What Owners Should Know and Action Required

If you own a 2022 Honda Civic Si, Touring, or Sport Touring model experiencing "speaker sound distorted or no sound" and your vehicle meets the qualifiers above, you should contact your authorized Honda dealership. It is important to inform the dealership that you believe your vehicle matches the description for the "Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)" campaign.

Your dealership's service department will then contact Honda's Technical Information & Support (TIS) group. TIS can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will provide further instructions on how to proceed with documenting your vehicle's condition. The primary objective at this stage is data collection, not immediate repair, as Honda aims to understand the underlying cause.

Information to be Collected

When your dealership contacts TIS, they will be required to provide specific information about your vehicle. This data is vital for Honda's investigation into the Honda Civic speaker distortion issue. The information requested includes:

For the E-mail Title:

• Model Year (e.g., 2022)
• Model Name (e.g., Civic)
• Issue (e.g., Speaker Distortion)
• Vehicle Identification Number (VIN)

For the E-mail Body:

• Dealer Number
• Your Name (of the reporting technician)
• Best Phone Number to reach you
• Current Mileage
• DPTS# (a specific internal dealer code)

This detailed information helps Honda categorize and analyze the reported issues, identifying potential patterns related to vehicle mileage, specific dealer observations, and unique vehicle identifiers like the DPTS#.

Important Note for Dealership Technicians

As a gesture of appreciation for their crucial role in this data collection effort, Honda is offering an incentive to dealership technicians. Those who identify and report a qualifying vehicle that is accepted as a candidate and contributes to a successful Dealer Visit/Parts Collection/Info Collection will receive a Visa gift card. This incentive underscores the importance of accurate and timely reporting in resolving the Honda Civic speaker distortion issue for all affected owners.

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Source: NHTSA ID: 10231828