2022-2025 Audi Easy-Entry Function Not Working TSB

Understanding the Easy-Entry Function

The easy-entry function is a comfort feature designed to provide more space for occupants when entering or exiting certain Audi vehicles. In models like the A4, A5, Q5, and Q7 equipped with features such as lumbar support and pneumatically adjustable seat bolsters, this system automatically adjusts the seat. When the ignition is switched off and the corresponding door is opened, the seat bolsters are intended to move back and deflate. This action creates additional room, making it easier for the driver and front passenger to get in and out of the vehicle comfortably. Once the vehicle begins driving, the side supports of the seat are designed to reinflate and return to their stored position.

For Audi Q5 and Q7 vehicles that also feature an electrically adjustable steering wheel, the easy-entry system coordinates this movement. The steering column is designed to move upwards into its parking position when the ignition is switched off, further enhancing ease of exit. Upon ignition, the steering column returns to its previously stored driving position. This coordinated movement of both the seat and steering wheel is crucial for the full functionality of the easy-entry system.

Symptoms of Easy-Entry Function Malfunction

Owners of affected 2022-2025 Audi vehicles may experience issues with this comfort-enhancing easy-entry function. The primary symptom reported to Audi service centers is that "the easy entry function does not work correctly." This leads to a noticeable inconvenience when entering or exiting the vehicle.

Specific indicators of this malfunction include:

• "The driver seat and/or front passenger seat does NOT move back." This means that despite the ignition being switched off and the door being opened, the seat bolsters do not retract or deflate as they should, restricting the space available.
• More precisely, "The driver seat and/or front passenger seat does not move back after the ignition is switched off and the corresponding door is opened." This indicates a failure in the automated sequence that should trigger the seat's movement.
• While the steering wheel is expected to move upwards in certain models as part of the easy-entry sequence, the core complaint centers around the lack of seat movement, which directly impacts the ease of entry and exit. This failure results in a "comfort complaint regarding easy-entry function."

Important Warnings for Owners

Audi Technical Service Bulletin 72 25 63 2064695/5 is categorized as "informational only and not applicable to any Audi Warranty." This is a critical point for owners to understand. It means that while Audi has identified and documented this specific comfort complaint concerning the easy-entry function, this bulletin does not provide a repair procedure or authorize warranty coverage for any diagnosis or fix related to this issue.

Furthermore, the bulletin explicitly states "Production Solution: Not applicable." This indicates that, as of the bulletin's release, there is no factory-level update, software patch, or revised part specifically designed to address this particular easy-entry function malfunction through this TSB. This suggests that the issue might stem from design characteristics or operational nuances rather than a clear defect with a prescribed remedy.

Owner Action

If you are experiencing problems with your 2022-2025 Audi Q8 easy-entry function, where the seats or steering wheel do not move as expected for easier access, it is important to be aware of the details outlined in TSB 72 25 63 2064695/5. Given that this bulletin is informational and does not provide a specific repair or warranty coverage, your approach to resolving the issue should be informed by this context.

You should contact your authorized Audi service center to discuss the symptoms you are observing. While this TSB acknowledges the condition, technicians will need to review your specific vehicle's equipment and perform diagnostics to determine if any other underlying issues are present or if there are alternative solutions. Be prepared that any investigation or potential repair efforts related to this specific comfort complaint may not be covered under your standard Audi warranty. Understanding that this is a documented, but currently unaddressed, comfort issue can help manage expectations when seeking assistance from your dealer.

Source: NHTSA ID: 11013725, TSB 72 25 63 2064695/5