2024 Audi Keyless Entry Not Working After Remote Start TSB

Symptoms of the Keyless Entry Issue

Owners of certain 2024 Audi models equipped with remote start via the myAudi application may experience an issue where the keyless entry system becomes unresponsive. Specifically, the Audi keyless entry remote start problem manifests as the vehicle's keyless entry not working when the engine has been started remotely using the myAudi app. This condition is temporary, lasting only while the engine is running (up to 10 minutes) after the remote start is initiated.

It's important to note that this issue specifically affects the keyless entry function for the doors. The keyless operation for the rear hatch is not impacted and should continue to work as expected. Furthermore, if you encounter this Audi keyless entry remote start problem, you can still unlock your vehicle at any time using the physical buttons on your key fob. No diagnostic trouble codes (DTCs) are stored in the vehicle's system related to this concern.

Important Owner Advisory

Audi has provided a crucial tip for owners experiencing this issue: "During remote start engine run time the doors can still be unlocked using the Key Fob or the buttons inside the vehicle." This means that while the keyless entry function might be temporarily disabled, you are not locked out of your car. Always keep your key fob with you to ensure access.

Technical Background

According to Audi Technical Service Bulletin 57 23 16 2071691/1, the root cause of this problem lies in "functional issues during the engine run time (10 minutes) when the vehicle is started remotely using the remote start function via myAudi." This suggests a software-related conflict or delay in the vehicle's systems when transitioning from a remote start command to full operational status for keyless access.

What Audi is Doing

Audi acknowledges this concern and is working towards a resolution. The manufacturer expects a software solution to be available by the end of the first quarter of 2024, though this timeline is subject to change. At present, no physical repairs or component replacements are necessary, as replacing parts will not resolve the underlying software issue.

Dealers are instructed to create a Pending Service Solutions (PSS) record in the PSS application via AccessAudi when a customer reports this Audi keyless entry remote start issue. This process helps Audi track the prevalence of the problem and ensures that affected vehicles are noted for future updates.

No Immediate Repair or Warranty Coverage

This Technical Service Bulletin (TSB) is informational, meaning it describes a known condition but does not outline an immediate repair procedure. It also states that the TSB is not applicable to any Audi Warranty, as it's an ongoing software development issue rather than a defect requiring a warranty repair at this time. Owners should understand that there is no current fix available, and no components should be replaced.

What Owners Should Do

If you own a 2024 Audi model and experience the keyless entry not working after using the myAudi app for remote start, you should be aware that this is a known issue. Continue to use your key fob to unlock the doors during the 10-minute remote start period if keyless entry fails. There is no action required on your part other than to be aware of the temporary nature of the problem and to use your key fob for entry. You may inform your Audi dealer, who will log the concern in the PSS system, acknowledging the Audi keyless entry remote start issue.

Source: NHTSA ID: 10243950