2021-2022 Audi MIB3 Connect Installation Error

Owners of certain 2021-2022 Audi vehicles may encounter problems with their MIB3 Audi connect system, specifically an "Audi connect installation: installation error" message or the absence of the "Weather and News tiles" from the MMI menu. This Technical Service Bulletin (TSB) 2079295/1 provides guidance for technicians to resolve these connectivity issues.

This TSB, released on September 12, 2025, supersedes the previous Pending Service Solution (PSS) TSB 2075322, which also addressed the MIB3 Audi connect installation error. The problem stems from a software issue within the control unit 1 for information electronics (005F).

Symptoms

Vehicle owners may notice one or both of the following symptoms related to the Audi e-tron MIB3 installation error:

• Missing MMI Menu Tiles: The "Weather and News tiles" are not displayed in the MMI menu.
• Error Message: An explicit message appears on the MMI screen stating, "Audi connect installation: installation error." This message typically appears after a short period of time.

Important Warning

Audi has issued a specific notice regarding the display of weather and news tiles. "If an appropriate connect license is not available, the weather and news tiles are not displayed. This is not a fault; it is how the system is designed to behave." This means that if your vehicle does not have the necessary Audi connect license, the absence of these tiles is expected behavior and not an indication of a software fault.

Diagnosis and Technical Details

The root cause of the "Audi e-tron MIB3 installation error" is identified as a software issue within the control unit 1 for information electronics, specifically diagnostic address 005F. Several software versions are referenced in relation to this control unit, including 3853, 36**, 31*, 32*, and 33*.

Repair Procedure Summary

The resolution for the Audi e-tron MIB3 installation error involves updating the MMI software. Technicians are instructed to follow the detailed directions outlined in TSB 2076404, titled "00 Service info: deployment overview for customer service packages MLB and MQB for MIB3/connectivity box." This update procedure is critical for correcting the software fault in the 005F information electronics control unit.

Owner Action

If you are experiencing the "Audi connect installation: installation error" message or missing Weather and News tiles in your 2021-2022 Audi, and you have an active Audi connect license, it is recommended to contact your authorized Audi dealership. They will be able to diagnose the issue and perform the necessary MMI software update as per TSB 2079295/1. Please note that repairs under this specific TSB are for reference only, and billing information for the software update instructions can be found in TSB 2076404.

Source: NHTSA ID: 11023814