2022-2024 Audi Infotainment System Update TSB

Symptoms of Infotainment System Issues

Owners of affected 2022-2024 Audi vehicles may experience various issues with their MIB3 infotainment system. These complaints generally relate to the overall functionality of the system.

Common symptoms include:

• Problems with Online Services.
• Software update failures or error messages related to radio, navigation, and MMI functions.
• General functionality issues with radio operation.
• Difficulties controlling infotainment via buttons, controls, or the screen.
• Malfunctions with infotainment system operation using the multifunction steering wheel.
• Issues with screen settings.
• Problems with media playback and audio settings.
• Telematics and online services not functioning correctly.
• Navigation mode problems.
• Telephone operation and telephony issues.
• Audio, video, and television playback problems.
• Issues with operation, control, and speech input.
• Malfunction display symbols activating, particularly those related to the emergency call service.

Technical Background

This Technical Service Bulletin (TSB) serves as an informational overview regarding the planned deployment of customer service packages for Audi vehicles equipped with the MIB3 infotainment system. These packages are designed to update various control units within the system. The Audi infotainment update aims to improve overall system functionality and address the range of customer complaints.

The TSB indicates that depending on the specific vehicle model, the following control units may receive updates as part of a customer service package:

• 0x005F - Control unit 1 for information electronics
• 0x0075 - Emergency call module and communication unit
• 0x0693 - Volume regulator

Software versions for the 0x005F Information electronics control unit are noted to include 31, 32, 33, 36, and 38 across different vehicle configurations.

Repair Procedure Summary

This TSB outlines a future software update strategy rather than providing immediate repair steps. The customer service packages will be deployed to address existing infotainment system complaints. These packages contain the newest and final target software for the affected control units.

The updates are specifically for service application and are not part of series production vehicles. Audi plans to release these updates in two distinct packages, tailored to different vehicle models. The estimated availability for these customer service packages, for both MLB and MQB platforms, is Quarter 3 of 2025.

Owner Action

If you are experiencing any of the described infotainment system issues in your 2022-2024 Audi, it is recommended to contact your authorized Audi dealer. While immediate repair steps are not detailed in this informational TSB, your dealer will be able to advise on the availability and scheduling of the upcoming customer service software packages. These updates are expected to resolve the various functionality complaints related to the MIB3 system. The Audi infotainment update is anticipated to be available in Q3 2025.

Source

NHTSA ID: 11018980