2022-2026 Audi Optical Defects, Scratches, Chrome Peeling TSB

Audi Technical Service Bulletin (TSB) 2046229/5, issued on December 12, 2024, addresses concerns regarding "optical defects, scratches, and chrome peeling" on various Audi models from 2022 to 2026. This bulletin, which supersedes an earlier version (23-98 dated April 13, 2023), focuses on the proper documentation of these cosmetic issues for warranty purposes rather than providing a repair procedure.

The TSB aims to clarify what constitutes a warrantable optical complaint and outlines the necessary steps for technicians to document these conditions. Owners experiencing a 2022 Audi e-tron optical defects or similar issues on other models should be aware of these guidelines.

Understanding Audi's Definition of Optical Complaints

An "optical complaint" is defined as a change on a component that deviates from its standard condition and qualifies as a defect under warranty. This TSB specifically covers issues such as:

• Dents or shrink marks
• Flaking-off paint or chrome in the passenger compartment or on exterior trim strips
• Discoloring or wavy components, provided there is a clear fault in the material or workmanship.

It is important to note that certain conditions are not considered optical complaints under this TSB. These include scratches, torn or broken components, or scratches on windows caused by external factors. Additionally, screen issues like pixel errors or stripes on the instrument cluster, MMI screen, or AC control panel are not covered by this bulletin.

Essential Photo Documentation for Warranty Claims

For any optical complaints, proper photographic documentation is crucial for a potential warranty claim. The TSB 2046229/5 mandates specific requirements for these photos:

1. First Photo: This image should capture a full view of the affected component. The specific area of the defect should be clearly marked with an arrow for guidance. The vehicle identification number (VIN) and the date must be visible in the photo.
2. Second Photo: This must be a close-up of the complaint area, ensuring it is as focused and well-lit as possible. The VIN and date should also be included in this photo. The TSB notes that if the VIN does not fully fit in a close-up, this is acceptable.

Technicians are required to attach 2 to 3 photos of the affected part, along with the VIN, to the DOC-IT system. Claims may be rejected if these photographic requirements are not met.

Important Guidelines for Cosmetic Warranty Claims

Audi provides several general rules for handling optical complaints under TSB 2046229/5:

• This TSB itself should not be used for accounting purposes. Instead, the damage-causing component or a relevant, specific TSB should be used.
• Contacting Technical Assistance Center (TAC) is not necessary for these types of complaints.
• Photos must be in focus and well-lit, though high resolution is not strictly required.
• This TSB does not apply to paint complaints on the vehicle body. Such issues must be recorded separately using a standard paint defect report.

Warranty Information

When processing warranty claims related to optical defects, scratches, or chrome peeling, the TSB advises using the damage-causing component or the relevant TSB for coding. This approach helps ensure that these types of complaints are properly addressed in production and future vehicle improvements.

NHTSA ID: 11012497