2022-2026 Audi Virtual Cockpit Pixel Error TSB 2064983/10

Symptoms of the Audi Virtual Cockpit Pixel Error

Owners of affected Audi vehicles may notice distinct visual anomalies on their instrument cluster display. The primary symptom of this Audi Virtual Cockpit pixel error is the appearance of a continuous, colorful line. This line can be:

• "A red, green, black, white, or blue continuous line is displayed on the instrument cluster (pixel fault)."
• "The line may be vertical or horizontal."

These lines are a clear indication of a pixel malfunction within the Virtual Cockpit system, impacting the clarity and functionality of the digital display.

Technical Background

Audi has identified that this specific pixel error in the Virtual Cockpit stems from an internal hardware issue. To address this, an optimized hardware version for the Audi Virtual Cockpit was implemented in production on October 1, 2024. This means that instrument clusters manufactured on or after this date should not exhibit this particular pixel fault.

Diagnosis Procedure

To determine if a vehicle is affected by the Audi Virtual Cockpit pixel error and qualifies for repair under TSB 2064983/10, technicians must perform a specific diagnostic check. The key step involves identifying the production date of the instrument cluster, also known as the Audi Virtual Cockpit -J285-.

This is done using the Self Diagnosis system by selecting diagnostic address 17. From there, technicians access the control module OBD drop-down menu and select 'Identification'. They then click "show expanded identification" and expand the "Fazit identification" section to locate the "Day of manufacture" for the instrument cluster. This date is crucial for the repair decision.

Repair Procedure Summary

If the instrument cluster's production date is found to be BEFORE October 1, 2024, the Technical Service Bulletin 2064983/10 applies, and the Audi Virtual Cockpit -J285- must be replaced. The repair process involves the removal and installation of the dash panel insert to access and replace the faulty instrument cluster. Additionally, a photo documenting the pixel error concern must be attached to the DOC-IT system for warranty purposes.

Required Parts and Tools

For the repair of the Audi Virtual Cockpit pixel error, specific parts and tools are required:

• Instrument Cluster: One (1) unit is needed for replacement.
• Fasteners, Bolts, Nuts, and Screws: These are required as needed for the removal and installation process.

Technicians should always consult ETKA (Electronic Parts Catalog) for the latest information on part numbers and any additional fasteners or tools required for the specific vehicle model.

Important Warnings for Owners

Owners should be aware of specific conditions related to this Technical Service Bulletin:

• "If the vehicle is outside any warranty, this Technical Service Bulletin is informational only." This means that if your vehicle's warranty has expired, the repair described in TSB 2064983/10 may not be covered free of charge.
• "If the date of manufacture is BEFORE 10/01/2024 this TSB applies and the Audi Virtual Cockpit -J285- must be replaced." This critical detail helps determine if your instrument cluster is part of the affected production batch.

Warranty Information

Warranty claims for this issue are handled under Service Number 9025 and Damage Code 0040. Labor operations include 'Remove and install/replace dash panel insert' (code 9025 XXXX), 'Self-diagnosis (Document production date)' (code 0129 0050), and 'GFF' (code 0150 0060). All claims must adhere to the Audi Warranty Policies and Procedures Manual, and are subject to review by Audi Warranty. The claim comment should reference "As per TSB 2064983/10".

Superseded Bulletin

This Technical Service Bulletin, 90 24 35 2064983/10, dated October 8, 2024, supersedes Technical Service Bulletin Group 90 number 24-18, which was dated August 8, 2024. The revision includes adjusted models and model years, updated service procedures, and revised warranty information.

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SOURCE: NHTSA ID: 11009951