2023-2024 Audi MMI Incorrect Time Display TSB

Owners of certain 2023-2024 Audi vehicles may notice that the time displayed on their instrument cluster or MMI (Multi Media Interface) system is sometimes incorrect. This issue, detailed in Audi Technical Service Bulletin 2071921/3, points to a software-related problem affecting the time synchronization within the vehicle's MIB3 system. While the time typically corrects itself after a few minutes of driving, it can be an intermittent annoyance for drivers. This TSB, identified as 91 PSS MIB3, supersedes an earlier bulletin, 91 24 65, dated February 9, 2024, indicating ongoing efforts to manage this concern.

Symptoms

The primary symptom reported by owners is an "incorrect time shown on the instrument cluster or MMI display". This means that the clock on your dashboard or infotainment screen may show a time that is not accurate. While inconvenient, the TSB notes that the time usually resynchronizes itself automatically after a short period of driving. This intermittent nature can make the Audi MMI incorrect time display frustrating for drivers.

Diagnosis / Trigger Conditions

Audi's workshop findings confirm that the complaint can be reproduced by technicians. The underlying cause has been identified as a software issue within the vehicle's MIB3 system. There are no specific fault codes (DTCs) associated with this particular condition, as it stems from a time synchronization glitch rather than a component malfunction. The problem is not related to any hardware defects, which is why the TSB explicitly advises against replacing parts.

Important Warnings

Audi has issued a clear caution regarding this issue: "There is no reason to replace parts or attempt repairs. Unjustified labor/replacement parts will be charged back. Invoicing under warranty is not permitted." This means that dealers are instructed not to replace any components, such as the instrument cluster or MMI unit, to resolve the Audi MMI incorrect time display. Such actions will not fix the problem and will not be covered under warranty.

Workaround

While a permanent software solution is still under development, Audi has provided a temporary workaround for owners experiencing the "incorrect time shown on the instrument cluster or MMI display" repeatedly. If you encounter this issue, you can manually set the time in your MMI system. To do this, navigate through the MMI menus to: "Settings >> General >> Date & Time." Here, you can adjust the time manually to correct the display.

What Owners Should Know

As of the latest revision of TSB 2071921/3 (August 29, 2024), Audi anticipates that a permanent software solution will not be available until the fourth quarter of 2024, and this timeline is subject to change. Owners are advised that no repairs are necessary at this point, and replacing components will not resolve the concern. If you experience the Audi MMI incorrect time display, your Audi service center is instructed to create a PSS (Pending Service Solutions) record in their database. This helps Audi track the prevalence of the issue and gather data while they work on a definitive fix. This TSB is for informational purposes only and does not fall under standard Audi warranty for repairs, as no parts are to be replaced.

Source: NHTSA ID: 11007342, Audi Technical Service Bulletin 91 PSS MIB3 2071921/3