2023-2026 Audi Apple CarPlay Connection Issues TSB

If you own a 2023-2026 Audi and are experiencing frustrating issues with your Apple CarPlay connection, Audi has released Technical Service Bulletin (TSB) 2073582/1 to provide comprehensive troubleshooting steps. This TSB, issued on April 4, 2024, aims to resolve common complaints regarding unreliable connections and pairing difficulties. The focus keyword for this issue is Audi e-tron Apple CarPlay connection.

Symptoms of Apple CarPlay Connection Issues

Owners of affected Audi vehicles may notice several problems with their Apple CarPlay system. These include:

• The customer can no longer reliably connect their iPhone to Apple CarPlay™.
• Automatic (re)connection of Apple CarPlay™ does not work.
• Connecting Apple CarPlay™ manually only works sporadically.
• Connecting via USB cable works as expected, indicating the issue is specific to wireless connectivity.

Workshop technicians have confirmed that the customer complaint, specifically the Audi e-tron Apple CarPlay connection problem, can be reproduced using the customer's phone. Furthermore, the customer's phone can often pair successfully with other comparable vehicles, suggesting the issue lies within the Audi's system or its interaction with the phone.

Diagnosis and Technical Background

Complaints regarding Apple CarPlay pairing can stem from various MMI (Multi Media Interface) or phone settings, as well as limitations with the phone's software. Audi recommends always checking the complaint using the newest phone software to ensure compatibility and rule out phone-side issues. This TSB, 91 24 94 2073582/1, provides a structured approach to diagnosing and resolving these connectivity problems.

Important Warnings for Owners and Technicians

Audi provides specific guidance to ensure proper troubleshooting and warranty claims:

• "If you cannot find a specific TSB regarding Apple CarPlay™ connectivity, please check the following steps/settings first before doing further diagnosis. This may resolve the customer complaint."
• "The screenshots were taken with an iPhone SE Gen2 with iOS 17.2 in English. The settings may vary slightly depending on the iOS version, model, and language."
• "If you would like to submit a technical repair query about Apple CarPlay™, please fill out the attached form completely and attach it to the technical inquiry."

Repair Procedure Summary

The repair procedure for the Audi e-tron Apple CarPlay connection issue involves a series of steps to be performed on both the Audi's MMI system and the customer's iPhone.

On the Audi MMI System:

1. Delete all phone pairings: Navigate to the Audi smartphone interface. Press and hold on the affected phone entry until a window appears, then select the option to "Delete" the connection. Figure 1 in the TSB illustrates this process.
2. Verify Wi-Fi and Bluetooth settings: In the MMI's connection manager, check that the Wi-Fi hotspot name precisely matches the Bluetooth name of the MMI. Figure 2 shows the Bluetooth name setting, and Figure 3 displays the Wi-Fi settings.
3. Ensure unique and secure settings: If the Bluetooth name and SSID do not match, adjust them to be identical. Make sure the name is unique (e.g., avoid generic names like 'AUDI'). A password must also be set for the Wi-Fi hotspot.

On the iPhone:

1. Delete vehicle Wi-Fi hotspots: On the iPhone, go to Settings > Wi-Fi > Edit (top right). Remove BOTH the 2.4GHz and 5GHz vehicle Wi-Fi hotspots from the list of known networks. Figure 4 demonstrates this step.
2. Delete vehicle Bluetooth pairing: Navigate to Settings > Bluetooth. Tap the blue "i" icon next to the vehicle's device entry, then select "Forget this device." Figure 5 provides a visual guide.
3. Delete vehicle CarPlay settings: Go to Settings > General > CarPlay. Select the vehicle from the list and then choose "Forget this Car." Figure 6 illustrates this action.

After carefully performing all these steps on both the MMI and the iPhone, re-pair the phone to the vehicle using the ASI tile in the MMI. This comprehensive reset and re-pairing process should resolve the Audi e-tron Apple CarPlay connection problem.

Warranty Information

This Technical Service Bulletin 2073582/1 outlines specific warranty claim procedures. For vehicles within the warranty period (up to 48 months or 50,000 miles), the claim type is 110. For Certified Pre-Owned (CPO) vehicles, use claim type G10, verifying owner eligibility. If the vehicle is outside of any warranty, this TSB serves as informational guidance only.

The Service Number for this procedure is 9109, and the Damage Code is AD39. Labor operations include "Check display and operating unit" (code 9196 0199) with an allowance of 20 TU (Technical Units). Diagnostic time and road tests are listed as "No allowance" (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

NHTSA ID: 10253283