2021-2022 Audi ConBox Software Update 91CQ for Connect Issues

Audi has released an important software update, identified as campaign code 91CQ, to address several connectivity issues affecting 2021-2022 Audi models. This update specifically targets the ConBox software, which is crucial for various Audi connect services.

Approximately 13,440 Audi vehicles in the U.S. are affected by this update. Owners experiencing problems with their myAudi login, navigation features, or other connected services should be aware of this technical service bulletin.

Symptoms

Owners of affected 2021-2022 Audi vehicles may experience one or more of the following issues related to the Audi e-tron ConBox 91CQ update:

• The myAudi login fails, displaying an error message: "Your login was unsuccessful. Please try again later."
• The online traffic information in the navigation map does not show speed and flow data, or it is significantly delayed, impacting real-time route guidance.
• Over-the-air navigation map updates do not initiate or complete successfully, preventing the system from receiving the latest map data.
• Intermittent technical issues with all other Audi connect services, leading to unreliable performance or complete unavailability of features.

These symptoms collectively point to a problem with the vehicle's ConBox software, which manages the communication and data flow for these connected features.

What Owners Should Know

It's important for Audi owners to understand the nature of this update and how it differs from a recall:

• No Consumer Notification: Consistent with Audi's corporate policy for updates that are not safety recalls, Audi is NOT notifying consumers directly about this 91CQ update. Owners will not receive a letter or other communication regarding this service action.
• Updates vs. Recalls: This update differs from a recall or service action, for which consumers are typically notified in writing. Owners should not expect a notification for this particular issue.
• Dealer Stock Vehicles: Audi has mandated that dealer stock vehicles cannot, however, be delivered to consumers until the Update is completed. This highlights the importance of the fix for new vehicle quality and functionality.
• Pre-Delivery Requirement: Dealers must ensure that every affected vehicle receives the update before delivery to consumers. This measure is in place to uphold Audi's quality standards and ensure new owners receive fully functional vehicles.

Repair Procedure Summary

The resolution for the issues described, including those related to the Audi e-tron ConBox 91CQ problem, involves a software update. Technicians will update the ConBox software using the Service and Maintenance (SVM) system. This process typically involves connecting the vehicle to Audi's diagnostic equipment and flashing the updated software version to the ConBox control unit. This procedure is designed to resolve the underlying software glitches causing the connectivity problems.

Next Steps for Owners

If you own a 2021-2022 Audi model and are experiencing any of the symptoms listed above, particularly the "Your login was unsuccessful. Please try again later." message or issues with navigation traffic, it is recommended to contact your authorized Audi dealer. While Audi is not directly notifying owners, dealers are aware of the 91CQ update. They can check your vehicle's eligibility using the Elsa and ServiceNet systems to confirm if the update applies to your specific vehicle. The update will be performed by the dealer, typically during a routine service visit or upon request.