2025-2026 Audi myAudi App Range Display Issue TSB 2080573/1

Owners of certain 2025-2026 Audi A5, S5 (FU), Q5, Q5 Sportback, SQ5, and SQ5 Sportback (GU) models may notice an inconsistency with the range displayed in their myAudi app. This issue, detailed in Audi Technical Service Bulletin (TSB) 2080573/1, describes a scenario where the estimated driving range shown in the app changes significantly after the vehicle has been parked for approximately 20 to 30 minutes. The good news is that the correct range value typically reappears in the app after the next vehicle start. This TSB provides a solution to address this specific Audi myAudi app range discrepancy.

Symptoms of Incorrect Range Display

The primary symptom owners will observe is an inaccurate or fluctuating range display within the myAudi smartphone application. For example, immediately after parking, the app might show an initial range, such as "162 mi Range", along with the status "Tank fill level Everything OK" and "71% Tank fill level". However, after the vehicle has been parked for about 20 to 30 minutes, the displayed range can significantly change to a different value, such as "260 mi Range", while the tank fill level remains consistent at "71% Tank fill level". This Audi myAudi app range issue only affects the app display; the vehicle's actual range and fuel level remain correct and are displayed accurately within the vehicle itself.

Understanding the Technical Issue

Audi has identified the root cause of this myAudi app range changes problem. It occurs when the vehicle's unit of measurement for "Units => Distance" is set to miles. In this specific condition, the remaining range value for vehicles equipped with combustion engines is transmitted to the backend system using kilometers as the unit. This transmission happens just before the vehicle enters a bus sleep cycle.

Because the backend receives the data in kilometers but the vehicle is set to miles, the myAudi app misinterprets the value, leading to the incorrect range display. The unit setting within the myAudi app itself does not influence this issue, as the problem originates from the vehicle's data transmission. The complaint can be temporarily remedied by simply turning the ignition off and on, which resets the communication and allows the app to display the correct range until the next bus sleep cycle.

Repair Procedure Overview

The permanent solution for the Audi myAudi app range discrepancy involves a software update. This TSB (2080573/1) is a critical update that supersedes a previous bulletin, PSS TSB 2078874, which also addressed the 91 PSS Audi connect PPE/PPC: range displayed in myAudi app changes issue. To resolve the problem, technicians must perform a new software update for the HCP5 control unit, which is located at diagnostic address 0019.

The specific software update procedure is detailed in a separate document, TSB 2079690, titled "00 Combined software update 03.10.00/C (28.13.01) KD2". This update ensures that the vehicle correctly transmits range data to the backend, allowing the myAudi app to display accurate information consistently. The repair involves connecting a battery charger to the vehicle during the software update process to maintain stable voltage.

Detailed Warranty Information

Audi provides specific guidelines for warranty claims related to TSB 2080573/1:

• Claim Type: If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. This means that repairs for out-of-warranty vehicles may not be covered free of charge.
• Service Number: 9196
• Damage Code: KD02
• Labor Operations: The following labor operations and time units (TU) are specified for this repair:
  • 0151 0010: Software update, including connecting battery charger. Refer to the Standard Repair Time (SRT) with associated operations.
  • 0151 0040: Fixed rate for software update, including all required preliminary and follow-up work (e.g., bus sleep cycle, calibration drives, and additional work). This operation is allotted 130 TU.
  • 0150 9999: For additional attempts if a flash abort occurs, an additional lump sum of 50 TU can be claimed per flash cancellation, per each documented attempt.
• Claim Comment: All claims must include the comment "As per TSB 2080573/1".

All warranty claims submitted for payment must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. When performing the combined software update, time stamps are not required for billing under warranty. Furthermore, technicians are permitted to work on other vehicles at the same time, and the combined software update can be performed by non-productive personnel.

Important Notes for Owners

Owners should be aware that if their vehicle is no longer under warranty, the resolution outlined in this Technical Service Bulletin may not be covered by Audi. It is always recommended to consult with an authorized Audi dealer to understand the specific coverage for your vehicle. For the latest information regarding parts and service references, including fasteners, bolts, nuts, and screws that may require replacement during the repair, always check with your Parts Department and/or ETKA, as well as the Repair Manual.

NHTSA ID: 2080573/1