2025 Audi MMI System Extended Loading TSB 2079973/1
Audi has released Technical Service Bulletin (TSB) 2079973/1 to address an issue where the Multi Media Interface (MMI) system experiences an extended loading period at startup in certain 2025 Audi models. This TSB outlines a software update to resolve the delay.
También aplica a
- Audi Q5
- 2025
- Audi S5
- 2025
- Audi SQ5
- 2025
Owners of certain 2025 Audi models may notice that their Multi Media Interface (MMI) system takes an unusually long time to start up. This condition, detailed in Audi Technical Service Bulletin (TSB) 2079973/1, manifests as the Audi rings animation being displayed for an extended period in the center display, accompanied by a message in the driver display indicating that "user settings are loading." During this prolonged loading time, which can last several minutes, the MMI system is unresponsive and cannot be operated.
This issue, where the Audi MMI extended loading occurs, is a software-related problem that Audi has identified and provided a solution for. The delay in MMI functionality can be inconvenient, preventing immediate access to navigation, media, and vehicle settings after starting the vehicle.
Symptoms of Extended MMI Loading
Owners experiencing this issue will observe the following:
- Extended Audi Rings Animation: The Audi rings logo will remain on the center display for a longer duration than usual after the vehicle is started.
- "user settings are loading" Message: A specific message stating "user settings are loading" will appear in the driver display, indicating the system's attempt to load user profiles and preferences.
- Unresponsive MMI System: During the loading period, the MMI system will be inoperable, meaning no functions (radio, navigation, climate controls via MMI, etc.) can be accessed or adjusted.
- Loading Continues for Several Minutes: The delay is not momentary but can persist for several minutes, significantly impacting the user experience.
Technical Background
Audi has confirmed that the root cause of the Audi MMI extended loading condition is a software issue within the MMI system. This TSB, 2079973/1, specifically addresses this software anomaly, which affects how user settings are initialized upon vehicle startup.
Repair Procedure Summary
The resolution for the Audi MMI extended loading involves a software update. This TSB 2079973/1 supersedes a previous Pending Service Solution (PSS) TSB, number 2076906, which also addressed the
Frequently Asked Questions
- What does TSB 2079973/1 address?
- TSB 2079973/1 addresses an issue in certain 2025 Audi models where the MMI system experiences an extended loading period at startup, displaying the Audi rings animation and a "user settings are loading" message.
- Which Audi models are affected by the MMI extended loading issue?
- The issue affects 2025 Audi A5, S5, Q5, and SQ5 models, including various e-tron Sportback variants, as detailed in TSB 2079973/1.
- What is the fix for the Audi MMI extended loading problem?
- The fix involves performing a combined software update, as outlined in TSB 2079690, which requires connecting a battery charger and includes preliminary and follow-up work like a bus sleep cycle and calibration drive.
- Will I be charged for the software update to fix my MMI?
- If your vehicle is still under warranty, the software update to resolve the MMI extended loading issue should be covered. If your vehicle is outside of warranty, this Technical Service Bulletin serves as informational guidance, and charges may apply.
- What is the significance of the superseded TSB 2076906?
- TSB 2079973/1 replaces the earlier Pending Service Solution (PSS) TSB 2076906, indicating that Audi has finalized the repair procedure for the MMI system's extended loading problem.
What Audi A5 owners report
Counted from the records in our database across 19 model years.
- 377
- Owner complaints
- 22
- Recalls
- 4,447
- Service bulletins
- 9
- Crashes reported
- 3
- Fires reported
- 6
- Injuries reported
The 2025 model year
9 complaints, the 10th most of 19 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 2 recalls on file.
Electrical System, the system this article covers, accounts for 82 of 377 complaints (22%), including 3 for 2025.
Complaints by model year
| 2009 | 11 | |
|---|---|---|
| 2010 | 50 | |
| 2011 | 39 | |
| 2012 | 36 | |
| 2013 | 38 | |
| 2014 | 29 | |
| 2018 | 38 | |
| 2019 | 12 | |
| 2020 | 60 | |
| 2025 | 9 |
Most-reported systems
- Air Bags — 91
- Electrical System — 82
- Engine — 68
- Steering — 27
- Back Over Prevention — 18
Latest recalls for the 2025 model year
- 25V899000 — Seat Belts (Dec 2025)
- 25V638000 — Seat Belts (Sep 2025)
Recent owner reports about electrical system
Read owner complaints →13 Jun 25 2100 hrs - Auto went thru multiple of errors and transmission would not go into gear, electric door locks released all emergency pull handles and car was not able to move. Called Audi Emergency Service.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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