2025 Audi MMI Translucent Rectangle Display Issue TSB 2076905

Understanding the "Translucent Rectangle" Issue in 2025 Audi Models

Owners of certain 2025 Audi models, specifically the A5 (FU), Q5 (GU), Q6 e-tron, and A6 e-tron, may observe a significant visual anomaly on their Multi Media Interface (MMI) center display. The primary symptom is described verbatim as: "A large portion of the MMI center display is covered by a dark, translucent rectangle." This visual obstruction can interfere with the usability and readability of the infotainment system, impacting navigation, media controls, and other essential vehicle functions. The presence of this "translucent rectangle covering center MMI display" has been confirmed by Audi, indicating it's a reproducible concern in a workshop setting.

This issue affects various 2025 Audi models built on the PPE/PPC platforms. The problem is categorized as a software issue, meaning it stems from the vehicle's internal programming rather than a physical defect in the display hardware itself. Audi has identified this problem early in the model year, leading to the issuance of a Pending Service Solution (PSS) rather than a full Technical Service Bulletin (TSB) with an immediate repair. The focus keyword for this issue is the 2025 Audi MMI translucent rectangle.

Audi Transaction Bulletin 2076905/3: A Pending Service Solution

Audi has released Transaction Bulletin 2076905/3, identified as a Pending Service Solution (PSS) under the topic "91 PSS MMI system: Translucent rectangle covering center MMI display." This bulletin is specifically for the United States market. Unlike a standard Technical Service Bulletin (TSB) that provides immediate repair instructions, a PSS is an early notification about an identified concern for which a definitive, permanent solution is still under development. This particular PSS has a transaction number of 2076905/3 and was released for publishing on October 7, 2025.

The bulletin has undergone several revisions:

• Revision 1: Initial publication on February 17, 2025.
• Revision 2: Revised header to add models on June 23, 2025.
• Revision 3: Revised service information, including an updated estimated time of arrival (ETA) for the solution.

This PSS serves to inform dealerships and technicians about the 2025 Audi MMI translucent rectangle issue, providing interim guidance and emphasizing that a permanent software update is forthcoming. It also outlines the process for recording customer concerns, ensuring that Audi can track the prevalence of the issue and allocate resources for its resolution. The transaction number 2076905/3 is crucial for identifying this specific communication within Audi's service network.

Root Cause: Software Issue and Production Solution

The root cause of the "translucent rectangle covering center MMI display" has been definitively identified as a software issue within the MMI system. This means that the problem is not due to faulty hardware, but rather an error in the programming that controls the display's output. Such software glitches can manifest in various ways, and in this case, it results in an unwanted graphic overlay on the screen.

Audi has already implemented a production solution for this software bug. Vehicles manufactured in week 48/25 or later will no longer exhibit this concern. This indicates that the software fix has been integrated into the production line, ensuring that newer vehicles are not affected. For vehicles already produced with the affected software, a service solution is being developed to address the 2025 Audi MMI translucent rectangle.

Important Warnings for Owners and Service Personnel

Audi has provided critical warnings regarding the 2025 Audi MMI translucent rectangle issue that owners and service personnel must be aware of:

• Do not replace any components for this condition since this will not resolve the customer's concern. This is a crucial directive, as attempting to replace the MMI display or related hardware will not fix the underlying software problem and could lead to unnecessary costs or delays.
• Replacing parts or attempting repairs will not fix the concern. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted. This warning reinforces that any unauthorized or incorrect repair attempts will not be covered under warranty, protecting both the owner from unwarranted expenses and the dealership from unapproved warranty claims.
• A solution is expected to be available by the end of the 4th quarter of 2025 (subject to change) and that no repairs are necessary at this point. Owners should understand that a permanent fix is coming, but no immediate repair is available or required.

These warnings highlight that the problem is exclusively software-related, and physical repairs are both ineffective and not covered by warranty. Owners should heed this advice to avoid unnecessary service appointments or charges.

Temporary Workarounds

While a permanent software solution is still pending, Audi has identified a few temporary workarounds that may alleviate the "translucent rectangle covering center MMI display" issue:

• Closing all open dialogues on the front passenger display: If your vehicle is equipped with a front passenger display, closing any active dialogues on that screen may resolve the issue on the main MMI display.
• Performing a soft reset: This can typically be achieved by pressing and holding the volume control knob on the MMI system until the system reboots. A soft reset can often clear temporary software glitches.
• Bus sleep cycle: Allowing the vehicle to enter a full bus sleep cycle (e.g., by turning off the vehicle and letting it sit for a period) can sometimes resolve the issue.

Dealer Service Procedure

For dealerships, Transaction Bulletin 2076905/3 outlines a specific procedure to manage customer concerns regarding the 2025 Audi MMI translucent rectangle:

1. Customer Communication: Explain to the customer that a software solution is anticipated by the end of the fourth quarter of 2025. Emphasize that this timeline is subject to change and that no repairs are necessary at the current time.
2. No Component Replacement: Strictly adhere to the instruction not to replace any components for this condition, as it will not resolve the customer's concern.
3. PSS Record Creation: Create a PSS record in the PSS application. This is done through the Pending Service Solutions (PSS) link available in AccessAudi. This step is crucial for Audi to track the prevalence of the issue and ensure affected vehicles are documented for future updates.

Additional Information and PR Numbers

All part and service references provided in this Transaction Bulletin 2076905/3 are subject to change and/or removal. Dealerships are advised to always check with their Parts Department and/or ETKA for the latest information and parts bulletins. Furthermore, they should consult the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during any repair. The bulletin also references PR numbers, specifically "JH1," which may relate to specific vehicle configurations or options.

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Source: NHTSA ID: 2076905/3