2025 Audi MMI User Settings Loading Delay TSB 2076906/2

Symptoms of Extended MMI User Settings Loading

Owners of 2025 Audi A5, S5, Q5, and SQ5 models may notice a specific behavior when starting their vehicle. The primary symptom is an extended display of the Audi rings animation in the center screen. Concurrently, the driver's display will show a message stating, "user settings are loading." During this period, which can last for several minutes, the Multi Media Interface (MMI) system is unresponsive, making it impossible to operate any MMI functions. This extended Audi MMI user settings loading delay is a known software issue.

Applicability of TSB 2076906/2

Audi Transaction No. 2076906/2 specifically applies to "MY25 Q6 e-tron, A6 e-tron, A5 (FU), and Q5 (GU) vehicles only." This bulletin was released for publishing on June 23, 2025, and is intended for the United States market.

Important Warnings and What Owners Should Know

Audi has issued Transaction No. 2076906/2 to address the extended Audi MMI user settings loading issue. This bulletin provides crucial information for both technicians and owners:

• Do not replace components: Audi explicitly states, "Do not replace any components for this condition since this will not resolve the customer's concern." This indicates the issue is software-related, and replacing hardware will not fix it.
• Solution expected: A permanent software solution is anticipated to be available by the end of the 3rd quarter of 2025. Owners should be informed that "no repairs are necessary at this point" for the underlying software problem.
• Temporary remedies: If you encounter the extended loading, the issue may resolve itself after a few minutes. Alternatively, you can perform a soft reset of the MMI system by pressing and holding the volume control, or initiate a bus sleep cycle.
• Warranty information: This TSB is "informational only and not applicable to any Audi Warranty." This means any diagnostic time or temporary fixes performed by a dealer might not be covered under standard warranty.
• New model launch authorization: For vehicles still in the launch phase, workshops must create a case with the Technical Assistance Center (TAC) and reference TSB 2076906/2.

Technical Background

The root cause of the extended Audi MMI user settings loading is identified as a software issue within the MMI system. This software glitch causes the system to take an unusually long time to initialize and load personalized user profiles and settings upon vehicle startup.

Production Solution

Audi has implemented a production solution for this issue. The complaint will no longer occur in vehicles manufactured in week 48/25 or later. This means newer production models will have the corrected software pre-installed, preventing the extended MMI loading delay.

Owner Action

For owners of affected 2025 Audi A5, S5, Q5, or SQ5 vehicles experiencing this issue, it's important to understand that a permanent fix is in development and expected by late 2025. Until then, temporary workarounds like performing a soft reset of the MMI (by holding the volume control) or allowing the vehicle to complete a bus sleep cycle can help. There is no need to replace any MMI components, as this will not resolve the software problem. You can mention Audi Transaction No. 2076906/2 to your service advisor for reference.

Source: NHTSA ID 11020357