2022 Audi A5 / S5 Cannot Be Refueled TSB 2067760/1

Owners of certain 2022 Audi A5 and S5 models may encounter a frustrating issue where their vehicle cannot be refueled properly. This problem, detailed in Audi Technical Service Bulletin (TSB) 2067760/1, describes situations where the fuel pump nozzle prematurely switches off or fuel backs up in the filler neck during refueling.

This TSB specifically applies to 2022 Audi A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, and S5 Sportback vehicles within the VIN range 034647 to 035433.

Symptoms

If you own a 2022 Audi A5 or S5, you might experience the following symptoms when attempting to refuel:

• Difficulty refueling the vehicle.
• The fuel pump nozzle switches off prematurely.
• Fuel flow backs up in the filler neck.

These symptoms collectively indicate that your 2022 Audi A5 cannot be refueled efficiently or completely.

Diagnosis

According to workshop findings, the root cause of this refueling problem is a ridge/obstruction in the fuel filler neck. This physical blockage prevents the smooth flow of fuel into the tank, triggering the pump's automatic shut-off mechanism or causing fuel to spill back.

Important Warnings for Owners

Audi emphasizes that any repair related to this TSB must be carefully performed. For warranty claims to be valid, the customer's reported complaint must be reproducible and align with the issue described in TSB 2067760/1. Furthermore, the repair should only be carried out if all vehicle criteria—including model/type, chassis number, engine/motor, gearbox code, PR number(s), part number, and software version—are an exact match. Failure to meet these criteria may result in the solution not resolving the problem, leading to repeat repairs, and potentially the rejection of warranty claims with charged-back parts.

Repair Procedure Summary

The prescribed repair for the 2022 Audi A5 cannot be refueled issue involves replacing the entire fuel tank. This procedure should be performed by an authorized Audi service technician following the guidelines provided in ETKA (Elektronischer Teilekatalog) and the relevant repair manuals. The replacement of the fuel tank addresses the internal obstruction within the fuel filler neck that is causing the refueling difficulties.

Required Parts and Tools

To complete this repair, the following parts are necessary:

• Fuel tank: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual

Technicians should consult ETKA and ELSA (Elektronisches Service Auskunft) for the most current information and parts bulletins regarding these components.

Warranty Information

Warranty claims for this issue are processed under specific conditions. The claim types include:

• 110: Applicable for vehicles up to 48 months or 50,000 miles.
• G10: For Audi Certified Pre-Owned (CPO) vehicles, requiring owner verification.

If the vehicle is outside of any applicable warranty, TSB 2067760/1 serves as informational guidance only. The Service Number for this operation is 2010, and the Damage Code is 0010.

Labor operations associated with this repair include:

• Replace fuel tank: Labor operation code 2010 55 xx, with time units as per the Service Repair Time (SRT) guide.
• Fuel level check: Labor operation code 2025 0199, allocated 60 time units (TU).
• Diagnostic Time (GFF): No allowance, 0 TU.
• Road test after the service procedure: Labor operation code 0121 0004, allocated 10 TU.

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

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Source: NHTSA ID: 10217690