Volvo XC60 Complaints

656 consumer complaints on file.

#11628991December 5, 2024
EQUIPMENT, ENGINE AND ENGINE COOLING
The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under NHTSA ID Number: 10234800 (Equipment) extended warranty coverage due to the vehicle exceeding the mileage limitations. The approximate failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627848November 28, 2024
VISIBILITY/WIPER
The windshield has come loose at the top allowing water to get into the vehicle when it rains. Water pools on the floor of driver’s side, the headliner gets wet, and the interior smells moldy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626930November 22, 2024
SERVICE BRAKES
Around 10/26/2024 I purchased a 2021 Volvo XC60 from Carvana. Carvana sells vehicles with a 100 day limited warranty. The manufacturer warranty was expired at this time. Carvana states they do an inspection of the vehicle prior to delivery. When I received the vehicle, I noticed the steering wheel would vibrate hard when I came to a stop. I took the Volvo to the local Volvo dealership to perform a full multi-point inspection. They found that the brake pads were at 1-2 MM with warped rotors on the front wheels. The back wheels had 3 MM brake pads. I called Carvana on 11/22/2024 to discuss the brake issue and inquired about the 100 day warranty to cover the brake repair because I was sold a very unsafe vehicle. I was told their warranty would not cover the cost to repair the brakes. I asked for the inspection report they did prior to delivering the Volvo. They will not release the inspection report to me. So I asked for the details of the inspection on the brakes. They told me their inspection showed front wheels with 6m on both and the rotors were at 29 (LF) and 28.02 (RF). They told me the rear wheels had 6M on brake pads for both wheels and the rotors were 11 (LR) ad 11.92 (RR). They could not tell me the date of the inspection. I trust the Volvo Dealership to provide accurate information on their inspection. This is not a safe vehicle and should have the brakes replaced AND Carvana should pay for this cost. At this point, Carvana is selling very dangerous and unsafe vehicles and declining to provide inspection reports. I ask for your help with contacting Carvana and absolutely requiring them to repair and replace the brakes on the vehicle they sold me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626586November 21, 2024
EXTERIOR LIGHTING
My vehicle is an XC60. The headlights fogged up and the fog caused issues with driving in the dark. It took four days for the fog to resolve itself. During that time, at night, you could see the fogged areas in the beam. I took the car to a Volvo dealership and they were not able to replicate the issue, likely because it is not as hot now as it was when this occurred. They told me to open a case with Volvo USA. I sent them photographs. They then responded that there was no evidence of condensation, but condensation was normal and would clear up as it did in this case. The sentence is clear that there was condensation while saying there was no condensation. The headlights are a safety issue and the car is under warranty for 10 years. The headlights should be replaced. I shouldn’t be in a position to fight a company that prides itself on safety about headlights, which are critical for safe driving at night. This is a common issue. I searched and found multiple people with the same problem and some were repaired while others weren’t. Volvo is playing a game of chance with a critical component of a vehicle. I even emailed the VP of Customer Care and he did not respond. I don’t know what else to do besides alert the NHTSA that Volvo headlights are in some instances failing their drivers and Volvo refuses to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626461November 20, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2021 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder, and the vehicle continuously turned on and off independently. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the auxiliary battery power was low and that the vehicle needed a software update. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626085November 19, 2024
ENGINE
Car burns a quart of oil every thousand miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624075November 7, 2024
UNKNOWN OR OTHER
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623723November 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2022 Volvo XC60. The contact stated while driving 50 MPH, the vehicle decelerated independently and then stalled. The contact pulled over to the side of the roadway and turned off the vehicle. While attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed back to residence and then towed to a dealer to be diagnosed. The contact was informed that there was coolant leaking into the engine, and the battery needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 22V793000 (ENGINE AND ENGINE COOLING). The manufacturer was notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621440October 23, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
System regularly displays "Camera is temporarily unavailable" when backing up, requires full reboot of head unit to resolve. Backup cameras regularly not activating upon vehicle startup. This is a daily occurrence and has not been fixed with updates (in fact, it's gotten more frequent).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620498October 17, 2024
VISIBILITY/WIPER
Both my rear windows have a haze on them, which interferes with my visibility in direct sun.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620083October 16, 2024
WHEELS
Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620118October 16, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2024 Volvo XC60. The contact stated while driving at various speeds, the transmission intermittently failed to shift once the vehicle was shut off after it was already on for a long period of time. No warning light was illuminated however, the infotainment screen and the dashboard darkened. The failure occurred on several different occasions. The vehicle was taken to a dealer to get a diagnosis; the dealer stated that the failure cause was unidentifiable. The vehicle was not repaired. The contact stated that almost two months later the failure occurred again. The vehicle was taken to the dealer to get a second diagnosis. Once again, the dealer stated that the failure cause was unidentifiable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 9,324.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618357October 6, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
When I had to slow down or suddenly stop because there were other cars in front of me, I. stepped on the break, but it did not stop; maybe it slowed down a little, but the acceleration seemed to accelerate faster. I could hear the acceleration sound. I had to push the gear to stop. The car finally stopped. But I almost hit the front car. Similar occurrences happened when I came to a stop signal, which could have involved me in a serious accident, even fatal. I still drive the car because I have only one car. Most of the time, it works normally, but the problem occurs occasionally. I am scared, thinking it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617596October 1, 2024
VISIBILITY/WIPER
I am writing to address a recurring safety issue with my 2023 Volvo XC60 B5 AWD related to the windshield wipers. I believe this issue poses a serious safety risk. Specifically, when snow accumulates in the area where the wiper arms retract—hidden behind the hood for aerodynamic and stylistic reasons—the wipers stop functioning until the snow is cleared. This has happened to me twice during the winter of 2022-2023 and once during the winter of 2023-2024. While driving in heavy snow, the wipers would suddenly cease movement when sufficient snow accumulated in that “well”. There were no warning lights of any kind. This was sometimes triggered by braking, which caused snow to slide off the roof into that area. Once the snow accumulates to a certain level, the wipers become inoperable, resulting in zero visibility. This situation demands immediate action, regardless of my surroundings. Fortunately, on all occasions, I was on quiet roads, allowing me to stop safely. However, during the first incident, I was caught off guard and collided with a snowbank at low speed, causing no damage. Clearing the snow from the wiper well is not straightforward. The wiper arms must be placed in service mode to access that area, but they will not do so once they have stopped functioning. After the initial incidents in 2022-2023, I took my vehicle to the dealer, who evaluated the issue and “reset” the wipers. Unfortunately, this was after the snow season, so I couldn't determine if it made a difference until the following winter. Although the winter of 2023-2024 was relatively mild, the problem resurfaced during a late-season storm. I am particularly concerned about the potential consequences if these incidents were to occur at higher speeds on a busy highway. The risk of a serious crash involving myself and my passengers is significant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616749September 26, 2024
VISIBILITY/WIPER
My Volvo XC60 rear windows turns blurry in the heat. For long I didn't bothered, but recently I have noticed that there are more people facing the same issue with 23 & 25 models. Please see the attached picture. Volvo America is aware about the issue but they have not taken any action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616735September 26, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Case number 240821-000271 was opened on 8/21/24 with Volvo Car USA Support. I have three main concerns: 1) The infotainment system losing the favorites that I have saved in the Sirius application. This had been an intermittent problem that I had been having since I purchased the car. I finally took it into the service department at Volvo Cars of Gilbert on 1/7/23 for this problem (Invoice Number VOCS110975). The service department was unable to recreate the problem so they did nothing. 2)A complete car system reboot while I was driving on 6/10/24. As I was driving down the road the HVAC system shut off and the dash and infotainment system screens went blank. All car systems completely shut down except the engine. This was an extremely frightening experience as all of this happened with no warning whatsoever WHILE I WAS DRIVING. This is a huge safety issue! Within about a minute of driving like this the systems started to come back up. I proceeded home. The next morning I took the car to Volvo Cars of Gilbert again. They had the car for 5 days and performed a software update on the IHU (Infotainment Head Unit) (Invoice Number VOCS120164). 3)The failure of the infotainment system to update after starting the car and driving. This happened on 8/7/24 and I took the car directly to Volvo Cars of Gilbert again. The infotainment system was stuck on “Infotainment system starting…” for the entire 12-minute drive to Volvo. Volvo Cars of Gilbert had my car for 8 days this time and this time they did a reload to the existing IHU (Invoice Number VOCS121204). I asked that they replace the IHU. Volvo refused to replace the IHU because it was too expensive at $3200. Also, the problem of the infotainment system losing its radio favorites has become much worse. It happens daily now. I believe there is an opportunity for a catastrophic event to happen while I am driving if this IHU problem is not corrected immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615614September 20, 2024
WHEELS
The Volvo XC60 re-charge/hybrid is not equipped with a spare tire. A tire repair kit is provided. I had a flat tire resulting from sidewall damage. The repair kit is ineffective for this type of tire failure. This required towing the vehicle to a tire shop for replacement. If this had happened in a rural setting, at night, or on a weekend the vehicle's occupants would have been put in danger. I was not informed of this feature at the time of sale of the vehicle. This information would have influenced my decision to purchase the vehicle. I am also told that a conventional spare tire from Volvo is not a solution to the problem as it won't support the weight of this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615347September 19, 2024
BACK OVER PREVENTION
The contact owns a 2022 Volvo XC60. The contact stated when the vehicle was shifted into reverse(R), the rear-view camera was blank. The contact stated that the screen later was showing an image and then went blank. The contact stated that the message "Camera Temporarily Unavailable" was displayed. The contact had taken the vehicle to a dealer who was able to duplicate the failure. The dealer had attempted to repair the rear-view camera by flashing the camera control module. The vehicle was repaired. The contact stated that the failure reoccurred. The contact had not taken the vehicle back to the dealer. The manufacturer was informed of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613935September 11, 2024
LANE DEPARTURE: ASSIST
I bought this car on 8/30/24. This car has the ability to turn off the lane keeping aid, BUT it defaults to steering assistance which can't be turned off. I was not aware of this before purchasing. This feature is a big problem and should be removed or allow the driver to deactivate. If I am driving and move out of my lane to avoid a pedestrian or stopped vehicle, the car automatically detects the solid line on either side of the car and steers me back toward whatever obstacle I'm trying avoid. This is seriously unsafe to be steered toward a pedestrian. I should not have to fight my car for control. I went to the dealer 9/10/24, and they confirmed that the system is working as designed and the steering assistance is supposed to take over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613270September 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
August 23rd, 2024, the car started hesitating when gas was applied. The transmission light came on, then the parking brake light came on saying it was turned off, the check engine light came on, the volvo on call light came on, and the car wouldnt turn off. I moved the shift into different gears, and was able to turn the car off. I waited a while and started the car again. This time the on call, and check engine light stayed on. I called the dealership, was told it was probably a low battery. Had me come in Monday the 26th to have it checked. But Saturday the car wouldn't start right away, and all the warning lights came back on and wouldn't shift gears. Had to call AAA to have it towed. Got a call from the dealership Monday August 26th. Was told they were testing the battery to see if it fails so they could replace it under warranty. They ended up replacing the battery, and told me there was a lot of water in the trunk under the spare tire, where the battery for the on call is located. Said there was a gap in the sunroof weather stripping where tree debris probably clogged the drain pipes. They cleaned that out, and replaced the sunroof weather stripping which was under warrenty. But I was told the water and clogged pipe was not under warrenty, and had to pay for that? September 6th, 30k service and check the on call light that never went off. They found 1.5 inches of water under my front carpet and will be checking for electrical damage and corrosion. They told me this is not covered under the warranty and advised to call my insurance. My safety concern is future electrical issues/ failures while driving. At any time something could malfunction. Thats a huge safety concern and not feeling safe to drive the car. There is nothing about this huge problem in the warranty or maintenance to check the drains !!! September 9th I will call the claims department and notify the adjuster. Also call back the dealership. Prior to this I've had no problems with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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