Volvo EX90 Complaints

81 consumer complaints on file.

#11771914October 18, 2026
ELECTRICAL SYSTEM
I am reporting repeated total electrical failures in my 2025 Volvo EX90 that create a serious safety concern, particularly regarding access to and escape from the vehicle. The vehicle has repeatedly become completely unresponsive, with the dashboard, headlights and interior lights dead. In the latest incident, this occurred approximately 15 minutes after parking at home. The alarm sounded for around 10 minutes before stopping, but the vehicle remained completely dead. The key fob, key card and Volvo app could not restore access. A roadside technician jump-started the vehicle through its 12V system, and it immediately woke up. The dealership had reportedly tested both 12V batteries and found them healthy. The most alarming issue is that the vehicle can be impossible to open from outside even when the doors are understood to be unlocked. If a child or another occupant were inside during a total electrical failure, someone outside might be unable to gain access to help them. We have young children who regularly travel in this vehicle. My wife’s phone was inside during an incident, and she could not access it. This creates a potentially life-threatening risk if a child is trapped inside during hot weather, a medical emergency, a fire, or another dangerous situation. I am also concerned about whether occupants can reliably exit during a complete power failure and whether an effective mechanical override is available for exterior entry. The vehicle spent approximately one month at the dealership for diagnosis but was returned without a confirmed root cause or lasting repair. The failure recurred on the same day I drove it home. Earlier, the dealership reported a loose ground cable contributing to a general electrical failure and performed software updates. The problem remains unresolved despite repeated contact with Volvo Customer Care (case 07229666). I request that NHTSA investigate the recurring electrical failures that have zero mechanical or safe manual override
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11771579October 16, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
My car is a Volvo EX90 and it is totally electric. Twice in the past 6 weeks the car has died, once I was driving and an electric and brake warning came on and told me to stop the car. I pulled over immediately and the car never worked again-- it would not turn on and it has been "bricked" for the past 21 days. I was in the middle of a 4 lane street which is very dangerous, luckily there was an entrance to a church where I pulled over because the car immediately died thereafter. If I would have been on the highway when this occurred I could have died. The first time the car "bricked" it failed to turn on in a parking garage after being parked for about 90 minutes. Volvo replaced the batteries after the first incident but they have been unable to tell us what is wrong with the vehicle now and the service department has had it for 21 days as of today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766662September 24, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Center screen goes black when driving. Driver display goes black when driving leaving me without speedometer or any data as everything is on those 2 screens. Misaligned passanger door that doesnt open properly. Dealership has fixed trim piece but not the alignment of the door. I have been back to the dealer several times - I bought the car XXX, it has spent at least 3 months in the shop. Volvo corporate on XXX said "At this time we do not have information on a permanent fix. Please rest assured that our technicians work on software updates to improve the infotainment center as well as the overall state of the vehicle. Once an update is available you will be notified with this information." The dealer (General manager) wrote me and said "We have done what Volvo recommends for the repair on this vehicle, unfortunately we have very few other options Have you opened a customer care case on this specific issue?" - I have 3 if not more customer care issues with Volvo. The dealer wont respond to messages, Volvo Corporate offers no help - they each say to contact the other these are well known issues with this car. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766759September 24, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
On September 3rd 2026, my wife was driving our 2025 Volvo EX90 Ultra (approx.1560 miles) with our three children, ages 1, 4, and 6, in the vehicle when the air conditioning failed completely. Outside temperatures were over 100°F in Austin, Texas. The EX90 has a large glass panoramic roof, and the cabin heated rapidly once the AC stopped cooling. This created an extremely dangerous situation for young children. Along with the AC failure, the vehicle made a rumbling noise every 5–10 seconds and its charging was limited. Because these symptoms occurred together, I am concerned the fault may involve the vehicle's thermal management system, which could affect the high-voltage battery as well as cabin cooling. The vehicle has been at an authorized Volvo dealer, for approximately two weeks. The dealer replaced the AC compressor, but the problem is not resolved and they have not been able to diagnose the cause. Volvo customer care case number: 07200479. I understand other EX90 owners have reported similar AC failures. A total loss of cabin cooling in extreme heat is a safety hazard, particularly for families with children and in vehicles with large glass roofs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11766156September 22, 2026
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
While driving my nearly new 2026 Volvo EX90 at freeway speed, the vehicle unexpectedly began sounding warning tones and experienced a significant loss of propulsion/power. The vehicle was unable to maintain normal acceleration and freeway performance, creating a serious safety risk while I was traveling in active freeway traffic. Earlier that day, the vehicle had displayed a warning stating “Charging system fault — book a service.” The vehicle’s GPS/location system was also malfunctioning. The GPS issue had occurred previously. Because of the unexpected loss of propulsion at freeway speed, I no longer considered the vehicle safe to drive. The vehicle was subsequently transported by flatbed tow truck to an authorized Volvo dealership for diagnostic inspection. The dealership is working with Volvo technical support to diagnose the incident. I also reported the incident directly to Volvo Customer Care and requested escalation. At the time of the incident, the vehicle had approximately 1,531 miles. There was no crash, fire, injury, or fatality. I am concerned that an unexpected loss of propulsion at freeway speed could result in a collision if the failure occurs in heavy or high-speed traffic. I am reporting the incident so NHTSA can evaluate whether similar propulsion, electrical, charging-system, or software-related failures have occurred in other Volvo EX90 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11765121September 17, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My husband and I were driving with our [XXX] son on the southbound [XXX] in the fast lane. There was some traffic so we were not traveling too fast, but in the fast lane nonetheless. An error message came on the screens indicating there was a critical electrical failure. At that moment, my husband realized that the car’s acceleration was no longer working. We went to turn on our hazard lights and those did not work either (as they are solely in the computer panel and not a separate mechanical button). Thankfully we were able to safely make our way to the side of the highway to wait for a tow truck. The car was towed to Galpin motors, and has been there ever since. As of today, we have been told the issue is with the VCU (hardware and software) and is on indefinite back order. Previously we had to have the entire TCAM module replaced twice on this same car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11762140September 4, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Failure of the onboard AC charging component, known as the Grid to High Voltage Converter A (GHCA) or onboard charger module. This vehicle would not charge on AC current, but could only be charged on DC current. This is a safety issue, as you may get stranded without access to a DC capable charger, since AC is the primary source for a majority of EV owners. Problem has been confirmed by the dealer. Volvo seems to be aware of the issue, as this is a common failure point according to other Volvo EX90 owners. Warnings that occur is a red illuminated light near the charge port when it is unable to accept a AC charge due to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11761485September 2, 2026
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My 2026 Volvo EX90, with approximately 3,000 miles, experienced a complete vehicle failure while being used as our family vehicle in Phoenix, Arizona. While my nanny was driving my two young children, including my [XXX], the air conditioning stopped functioning during approximately 110–115°F outside temperatures. After she parked, the vehicle’s displays went dark and the vehicle became completely unresponsive. The exterior door handles also stopped functioning normally. My nanny was unable to open the rear doors from outside to remove the children and had to climb through the front seats into the rear passenger area in order to gain access and get them out of the vehicle. The vehicle would not respond to the key, would not restart, and did not respond to Volvo’s recommended reset procedures. Roadside assistance was required and the vehicle was towed to an authorized Volvo dealership. Several days later, the vehicle remains completely inoperable. The Volvo dealer has been unable to power the vehicle on, establish diagnostic communication with it, or open the doors normally. The vehicle is so immobilized that the dealership must place it on dollies simply to move it around the facility. This appears to involve substantially more than an infotainment failure. The incident involved simultaneous loss of climate control in extreme heat, complete vehicle shutdown, and loss of normal exterior door access while young children were passengers. I am particularly concerned about the potential safety implications if this failure were to occur again in extreme heat or in another situation where occupants needed to exit the vehicle quickly. The vehicle remains at the Volvo dealership for diagnosis, and no root cause has yet been identified. Vehicle: 2026 Volvo EX90 Mileage: Approximately 3,000 miles Location: Phoenix/Scottsdale, Arizona Injuries: None Crash: No Fire: No Police report: No Vehicle towed: Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759785August 26, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I purchased a brand-new 2026 Volvo EX90 just 4days ago from a volvo dealership . Yesterday, the vehicle’s software proximity logic malfunctioned and auto-locked the doors while my baby was strapped inside. My physical key card and my phone with the digital key were both inside the cabin. To make matters worse, when I tried to use the Volvo remote app to unlock it with a different phone, the app failed completely because the car was not “connected”. Volvo roadside assistance could not unlock the vehicle either. Because of this total software failure, I had no choice but to have firefighters physically break into my brand-new car to rescue my child."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759318August 25, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
While driving the vehicle at a low rate of speed it presenter a Critical Error message which appeared across the drivers screen for approximately 5-10 seconds. The message then immediately disappeared and the vehicle shut down mid operation and came to an abrupt stop on its own. From there it was unable to be moved, switched into neutral/drive or park. Luckily this happened on a neighborhood street, but the warning didn’t allow any time to pull over to find a safe location. To reiterate, the vehicle then suddenly and abruptly came to a complete stop mid operation on its own. If this would have happened on the highway or a busy street, it could have been a life threatening event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11759072August 24, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Software updates causing mechanical issues. Most recent software update blew the compressor and pump causing the AC to go out. According to volvo service department this is a widespread issue with their software updates for the EX90, who knows what other mechanical issues it may be causing. Safety issue as its 115 degrees outside and car only blows hot air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758132August 20, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
While driving the car on a state road (45 mph) the car suddenly notified me of an "electrical fault", a light that looks like a turtle came on, and the vehicle lost power and couldn't go any faster than 5 mph. Another vehicle almost rear-ended me around a blind curve because I was moving significantly slower than normal traffic. I pulled into a parking lot, shutdown and restarted the car and everything seemed fine. It happened again a few minutes later so we started to head back home. But the real issue happened a minute or so after the second fault - the fault cleared itself and all of a sudden the vehicle's speed shot up to over 60 mph with very little throttle response or control from me. I slowed the car down using the brakes and continued home. The fault happened again, and cleared itself again in the same manner but this time while I was turning causing me to almost hit a curb while trying to turn. The car is dangerous. These should be taken off the road permanently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757597August 18, 2026
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
the vehicle exhibits a persistent defect in which the doors lock and unlock without driver command. Specific effects I have experienced: The vehicle has locked itself while I was exiting, locking me out with the key in my possession. On multiple occasions this has occurred with my child inside the vehicle, with my dogs inside the vehicle, and with personal belongings inside the vehicle, with no ability to unlock it. These incidents have occurred in extreme heat conditions, where the interior of a closed vehicle can reach lethal temperatures within minutes. Volvo telephone support instructed me to call a locksmith. In the referenced conditions this response is not a remedy. It is an unacceptable exposure of a child and animals to serious injury or death. The vehicle has also unlocked itself spontaneously while I was nowhere near it, leaving it and its contents unsecured. Repair history: The vehicle has been presented to an authorized Volvo dealership on 3 occasions for this concern. The dealership's lead engineer performed multiple system resets, none of which resolved the condition. He advised that the vehicle may need to be "put to sleep," that the condition is likely not repairable, and that seat and seat-belt occupancy sensors are the suspected source of the uncommanded locking and unlocking. He further advised that he would document the file in support of a manufacturer repurchase, and that I should move to the 2026 model year, in which he stated these faults have been addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756276August 11, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was parked in a parking lot and when I released my foot from the break, the car accelerated on its own and crashed into the car in front of me. The automatic emergency braking did not deploy. It was most recently a safety risk and put others in the parking lot, particularly the driver in front me, in danger. I have reported this issue to Volvo and they instructed me to get the body of the car repaired and then the dealer will inspect it. I filed an insurance claim with my insurance company and the car is going to be repaired. There were no warning lamps or messages prior to the failure.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11754696August 4, 2026
UNKNOWN OR OTHER
While parked, unoccupied, and locked on a nearly level asphalt residential driveway, the vehicle began moving on its own and traveled approximately 15 feet down the driveway before coming to rest. The movement began several hours after anyone had last operated the vehicle. Conditions were dry at onset with no ice or snow beneath the tires. No driver was present and no input was given. The driveway terminates at a public street. The event was captured in its entirety on a residential exterior security camera. Eleven video files exist and are available for inspection on request. The vehicle itself is also available for inspection. Safety risk: an infant and two dogs are present in the household, and the vehicle traveled toward a public roadway with no occupant able to brake or steer. Had a person or child been in the path, or had the vehicle reached the street, the outcome could have been a serious injury or collision. The failure has not been reproduced or confirmed by any dealer or service center. The event was reported to the manufacturer's customer care in writing in March 2026 and escalated in April 2026. No diagnostic inspection was offered at that time and no response was received for approximately three months. The vehicle was delivered to an authorized dealer in July 2026, and the manufacturer dispatched a field specialist. No root cause has been provided to the owner in writing. Whether the manufacturer identified a cause is UNKNOWN. Prior warning symptoms: beginning within weeks of delivery in December 2025, the vehicle displayed recurring fault messages including headlight fault, system communication fault, emergency call system fault, charging fault, and park assistance fault, on separate and unrelated occasions over several months, documented with date-stamped photographs. Separately, in May 2026 the vehicle suffered a total failure and would not start, with blank displays and non-functioning turn signals, resolved only by a factory reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753723July 30, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am submitting this complaint because I believe my Volvo electric vehicle has a serious and recurring safety-related defect that has not been permanently repaired despite multiple repair attempts. Since purchasing the vehicle new, it has repeatedly failed to operate as intended, left me stranded multiple times, and continues to display warning messages while driving. I purchased the vehicle new on November 20, 2025, for approximately $85,000 with zero miles. The first failure occurred on December 4, 2025, at approximately 578 miles when the vehicle stopped charging. Volvo attempted repairs, but the same charging defect returned. The vehicle required additional repairs on January 21, 2026 (1,304 miles), early March 2026 (2,846 miles), and April 27, 2026 (3,810 miles). Despite multiple repairs and component replacements, the same issue continued. By the fourth repair, the vehicle had been out of service approximately 80 days. Volvo later approved a manufacturer repurchase; however, while waiting for the repurchase process, the vehicle developed additional failures where it would completely lose power and become inoperable. The vehicle required towing on multiple occasions, leaving me stranded and without transportation. During a later repair visit, Volvo kept the vehicle for approximately 39 days and stated they could not duplicate the problem and that the vehicle was operating as designed. The day after receiving the vehicle back, the same failure occurred again. The vehicle has now required seven repair attempts. Even after the latest repair, I continue to receive dashboard warnings while driving instructing me to stop the vehicle. Due to the repeated failures, loss of vehicle operation, and unresolved warnings, I have lost confidence in the safety and reliability of this vehicle and have changed my driving habits to avoid being stranded. I believe these recurring failures represent a potential safety defect that warrants investigation by NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752711July 24, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle locks itself even with a fully charged key tag inside it. The driver is not able to open the car by lifting any of the door handles. It has occurred 3 separate times. It will only open with a key card. Should the driver not have a key card outside of the vehicle, it must be towed to the dealership for service. The dealer has been advised of the problem, although the service department is unable to identify why or how this occurs. This has happened at various times of the day, including late at night, and we reside in a rural area with very limited alternate transportation. No warning messages appear prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751807July 21, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Overall, we've been very happy with the EX90, but it's clear the vehicle is in desperate need of a comprehensive software update from Volvo. The issues we're experiencing don't appear to be hardware failures so much as recurring software-related problems. We've received intermittent propulsion system warnings, headlight system warnings, delayed accelerator response at times, and general electrical system sluggishness. The infotainment system can be slow to respond, and various vehicle functions occasionally lag or behave inconsistently before returning to normal. While none of these issues have left the vehicle undrivable, the frequency of the warnings and the overall lack of responsiveness make it feel like the software isn't fully matured. We also brought the vehicle to our local Volvo dealership in hopes of resolving these concerns. The dealership kept the vehicle for approximately four days but was unable to identify a hardware issue or implement a solution. Throughout that time, we were informed they were waiting on guidance from Volvo before proceeding. That experience reinforced our impression that these concerns are software-related and will ultimately require an update from Volvo rather than a repair performed by the dealership. We're hoping Volvo has a comprehensive software update in development that addresses these recurring warnings, improves system responsiveness, and enhances the overall stability of the vehicle's electronic systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749742July 11, 2026
UNKNOWN OR OTHER
The person left behind detection system is faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747906July 2, 2026
SEAT BELTS, AIR BAGS
I purchased a 2025 EX90 on XXX. Immediately upon purchase, nearly every time my [XXX] daughter was riding in the middle seat using the integrated booster, the car would alert me that someone was sitting in the other two seats on either side of her. There were also occasions when only one seat alarm would go off. I checked her positioning to confirm that there was nothing on those seats. I took it into the dealership the following Monday. They did a software update, which they stated would resolve the issue. I picked up the car on the evening of XXX. For the next couple of days, it appeared that the issue had been resolved; however, it returned within a couple of days. Additionally, there were two instances, after receiving the car back from being repaired the first time, in which my daughter was riding with me, and her seatbelt failed to engage during rapid deceleration. I was driving on a main arterial street near our home, traveling approximately 35-40 mph. I was using single-pedal mode (EV) and took my foot off the gas pedal to prevent a crash. The car stopped very quickly, and she was thrown forward, nearly missing hitting her head on the back of the passenger seat. Subsequently, while driving the same minor child in a dealership loaner XC90, we experienced a routine quick stop at a very slow speed, and she immediately noted that the XC90 seatbelt was properly tightened. This side-by-side comparison confirms that the EX90's occupant restraint system failed to deploy during a near-crash event. I returned the vehicle on XXX, and the card has been there since. On XXX, Volvo Corporate Engineering reviewed the data and confirmed a diagnosis of faulty radar sensors in the second row. Because the EX90's computer-controlled safety belts rely on these second-row sensors to work properly, this diagnosis from Volvo proves the safety systems in my daughter's row were actively broken during our near-miss collision event. The vehicle is unsafe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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