Volkswagen Touareg Complaints

646 consumer complaints on file.

#10249027November 17, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
FOR MONTHS I LISTENED TO "DEFECTIVE TIRE" WARNINGS AND "CHECK TIRE PRESSURE" WARNINGS - ALL TO NO AVAIL - EVERYTHING WAS FINE. FINALLY, A LIGHT CAME ON - "TIRE PRESSURE MONITOR SYSTEM FAULT". I TOOK IT IN THE VACAVILLE VW, AND THEY DETERMINED IT WAS THE TPMS MODULE (NOT THE SENSOR). I HAVE AN EXTENDED WARRANTY AND WAS FIRST TOLD THAT THE MODULE WAS A COVERED COMPONENT, WHILE THE SENSOR WAS NOT. I LEFT IT THERE FOR THE APPROPRIATE REPAIRS ON A THURSDAY (11-6-08). ON FRIDAY, I WAS INFORMED THAT THE REPAIRS HAD BEEN MADE, BUT WHEN TEST DRIVING THE VEHICLE, THE "CHECK ENGINE" LIGHT CAME ON. AFTER CHECKING...THEY FIND THE COIL IS BAD. VACAVILLE VW REPLACES THE COIL AND IT IS READY FOR PICKUP ON TUESDAY, 11-11-08. I PICK THE VEHICLE UP ON WEDNESDAY AND TWO DAYS LATER, THE TIRE PRESSURE MONITOR SYSTEM FAULT LIGHT COMES ON AGAIN. IT IS NOW AT VACAVILLE VW AND I AM WAITING TO FIND OUT WHAT IS WRONG NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245752October 17, 2008
POWER TRAIN:DRIVELINE
DRIVE SHAFT SUPPORT BEARING FAILURE @ 62,000 MILES. MANUFACTURER VW DOES NOT SELL INDIVIDUAL BROKE PART BUT SELLS ASSEMBLY WHICH COST $1,100 PLUS TAX. THIS IS COMMON AND SHOULD BE A FACTORY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239897August 27, 2008
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT
SCREECHING BRAKES. THE BRAKES WERE SCREECHING FOR THE PAST THREE MONTHS AND THE VW DEALERSHIP REPLACED THE PADS AND DISC. AFTER THREE ATTEMPTS, I WAS TOLD THAT THE SCREECHING IS NORMAL. ALSO, SINCE I BOUGHT THE SUV IN SETPTMBER 2004, I HAVE BEEN HAVING AN ALIGNMENT PROBLEM WHICH RESULTED IN EXCESSIVE TIRE WEAR. THE DEALER DID NUMEROUS ALIGNMENTS AND I CHANGED ALL FOUR TIRES( 3 TIMES), BUT THE PROBLEM STILL EXISTS. THE VEHICLE ONLY HAS ABOUT 28,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238426August 15, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
MULTIPLE ENGINE LIGHT FAILURES FOR OVER 4 YEARS. ENGINE LIGHT CAME ON AND ENGINE SHUT DOWN IMMEDIATELY WHILE WIFE WAS ON THE FREEWAY. VERY DANGEROUS...ESSENTIALLY NO WARNING. HAVE REPLACED WIRING HARNESS IN THE VEHICLE AND HAVE HAD IT IN THE SHOP FOR ELECTRICAL ISSUES MANY TIMES. UNSAFE HANDLING AND ACCELERATION...CAR JUMPS FORWARD AT STOPS WHILE IT IS DOWNSHIFTING. THINK THE TRANSMISSION, TIRES AND BRAKES SHOULD BE TESTED. THINK YOU WILL FIND THEY ARE DEFECTIVE. ENGINE BLEW UP AT 44,000 MILES. VERY DANGEROUS CAR..AND YOU WILL FIND OTHER TOUAREGS WITH SIMILAR ISSUES. SHOULD BE RECALLED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10234908July 19, 2008
TIRES, TIRES:TREAD/BELT
I LEASE A 2005 TOUAREG V6 AND ALL TIRES OF THE CAR ARE WORM OUT AFTER 8K MILES. MAKER REFUSES TO DEAL WITH THE PROBLEM. ONE OF THE TIRES ALSO HAS A DEEP CRACK. THE LEASE VEHICLE RETURN FINAL INSPECTION CAME OUT WITH 150$ CHARGE FOR EACH TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233756July 10, 2008
FUEL SYSTEM, GASOLINE
FUEL SUPPLY LINE SEPARATED AT A CONNECTION BETWEEN HOSE AND FITTING THAT IS SECURED BY A PRESSURE CRIMP. LOCATION IS DIRECTLY ADJACENT TO AND ABOVE ENGINE BLOCK. MY ENGINE WAS COOL ENOUGH THAT A FIRE WAS NOT STARTED, BUT HAD THE ENGINE BEEN HOT IT CERTAINLY WOULD HAVE BEEN DISASTROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229484June 2, 2008
POWER TRAIN
TL*THE CONTACT OWNS A 2006 VOLKSWAGEN TOUAREG. THE CONTACT ATTEMPTED TO START THE VEHICLE AND THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. HE TURNED OFF THE VEHICLE, RESTARTED IT, AND DROVE FOR APPROXIMATELY 4-5 MILES WHEN THE LIGHT ILLUMINATED AGAIN. WHILE DRIVING 50 MPH, THE VEHICLE MADE A LOUD SOUND, JERKED FORWARD, AND CAME TO A COMPLETE STOP. HE WAS ABLE TO PULL OFF THE ROAD, AND AFTER SIX ATTEMPTS, WAS ABLE TO RESTART THE VEHICLE. HE DROVE 15 MPH ON THE SHOULDER UNTIL HE REACHED THE EXIT. HE CALLED THE DEALER AND THE MANUFACTURER AND THEY BOTH STATED THAT HIS VEHICLE WAS NO LONGER UNDER WARRANTY. HE WAS ADVISED TO CALL ROADSIDE ASSISTANCE. ROADSIDE ASSISTANCE INFORMED HIM THAT BECAUSE THE VEHICLE HAD AN ELECTRONIC SHIFTER, THEY COULD NOT ASSIST. THE VEHICLE HAS NOT BEEN REPAIRED. THE ENGINE RUNS, BUT DOES NOT SHIFT INTO GEAR. THE CURRENT AND FAILURE MILEAGES WERE 65,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228537May 21, 2008
AIR BAGS
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE DEALER STATED THAT HE WOULD HAVE TO REPLACE THE AIR BAG MODULE AT THE COST OF $3,000. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER IN REFERENCE TO THE CUSTOMER SATISFACTION CAMPAIGN IN 2006 FOR THE AIR BAG WIRING CONNECTOR. THE FAILURE AND CURRENT MILEAGES WERE 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226838May 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DIGITAL SPEEDOMETER IS READING IN KM, NOT MPH. OWNERS MANUAL INCORRECTLY EXPLAINS IT CAN BE SET IN MPH BUT THE MANUFACTURER HAS TOLD ME THAT IT IS NOT POSSIBLE ON MY MODEL. IT IS CONFUSING AND NOT SAFE TO HAVE TWO DIFFERENT SPEED READING IN THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217577February 10, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
ON JANUARY 21, 2008 I PURCHASED A NEW 2008 VOLKSWAGEN TOUAREG. I AM THE ORIGINAL OWNER. THE TPMS CONTINUOUSLY WARNS OF A LOW TIRE (S). HOWEVER, NO SUCH LOW TIRE CONDITION EXISTS. AFTER COMPLAINING, I LEARNED THAT VOLKSWAGEN SETS THE 'LOW TIRE PRESSURE WARNING TELLTALE' WARNING TO ALERT AT A TIRE PRESSURE LOSS OF ABOUT 4 PSI, BASED ON A FACTORY FIXED INITIAL TIRE PRESSURE PRESET OF 46 PSI REAR, AND 39 PSI FRONT. THESE FIXED PRESET PRESSURES ARE BASED UPON A MAXIMUM VEHICLE LOAD. AT LESS THAN MAXIMUM VEHICLE LOAD, 46 PSI IN THE REAR TIRES IS EXCESSIVE, GREATLY REDUCING THE TIRE PATCH AREA THAT CONTACTS THE ROAD SURFACE. THIS CONDITION IS DANGEROUS, ESPECIALLY IN WET OR ICY CONDITIONS DUE TO DECREASED TRACTION. MOREOVER, TREAD LIFE WILL BE GREATLY REDUCED WITH THIS LIMITED TREAD CONTACT. TO REMEDY THIS CONDITION, THE VOLKSWAGEN OWNER'S MANUAL DESCRIBES A PROCEDURE TO CHANGE THE TIRE PRESSURE PRESET (S) BASED ON THE TYPE OF TIRE, AND/OR THE CONDITIONS EXPECTED. (3.1 CONTROLS AND EQUIPMENT) IN THIS SECTION, THERE IS ALSO A NOTATION; 'THE DRIVER IS RESPONSIBLE FOR THE CORRECT TIRE PRESSURES FOR ALL TIRES ON THE VEHICLE.' THIS FEATURE IS VISIBLE, BUT LOCKED BY THE MANUFACTURER SO THAT IT IS NOT ACCESSIBLE TO ANY OWNER, OR THE VOLKSWAGEN DEALER. MY EFFORTS TO HAVE ACCESS TO THE TPMS PRESET PRESSURES AS DESCRIBED IN THE OWNERS MANUAL (OR) TO AT LEAST HAVE THE TPMS MORE CLOSELY FOLLOW THE FEDERAL STANDARDS (49 CFR PARTS 571 AND 585) HAVE BEEN DENIED BY VOLKSWAGEN AND/OR ITS REPRESENTATIVES, WITH THE DECISION FINAL. WITH THE SYSTEM DESIGNED AS IT IS, THE TPMS TELLTALE LIGHT IS CONTINUOUSLY ILLUMINATED UNDER ALL DRIVING CONDITIONS, MAKING THIS MANDATED SAFETY DEVICE COMPLETELY INEFFECTIVE FOR ITS INTENDED PURPOSE. VOLKSWAGEN SAID THAT IF I DON'T LIKE THE SYSTEM, MY ONLY OPTION IS TO TURN IT OFF. THIS IS NOT A COMPLAINT ABOUT MY DEALER. THEY WOULD LIKE TO HELP ME AND OTHERS WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212104December 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSTANT SQUEAKING BRAKES WHEN I CAME OFF OF THE BRAKES, NOT PUSHING DOWN THIS OCCURRED FOR SEVERAL WEEKS. I TOOK IN TO DEALER, WAS INITIALLY TOLD NO PROBLEM EXISTED IT WAS BRAKE DUST, AND MAY NEED MORE EXPENSIVE PADS. I TOOK IT BACK ABOUT 1 MONTH LATER (SEPT 2007) AT MY 20K MILE CHECK AND WAS TOLD I NEEDED WHOLE NEW FRONT BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212149December 17, 2007
POWER TRAIN:DRIVELINE
DRIVE TRAIN FAILED WITHIN WARRANTY PERIOD. ALSO, THE MODULE FAILED WITHIN SIX MONTHS OF THE DRIVE TRAIN BEING REPLACED. THE ABS MODULE HOWEVER; FAILED 3 MONTHS AFTER WARRANTY EXPIRED. AS A RESULT I SKIDDED UNPREDICTABLY ON ICE AND CAME WITHIN INCHES OF CAUSING A SERIOUS ACCIDENT. $1500 WAS QUOTED TO ME TO REPLACE THE MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210311November 29, 2007
UNKNOWN OR OTHER
OUR 2005 VOLKSWAGEN JETTA BROKE DOWN DUE TO THE COMPUTER NEEDING REPROGRAMMING. IT DID NOT GIVE WARNING IT JUST HAD NO POWER AND WOULDN'T GO IN THE MIDDLE OF AN INTERSTATE. THIS WAS A SERVICE BULLETIN WITH VOLKSWAGEN I BELIEVE THIS IS A SAFETY ISSUE BECAUSE THERE IS NO WARNING AND THE BRAKES DON'T WORK AND THE CAR DOESN'T GO AND COULD POTENTIALLY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210527November 26, 2007
FUEL SYSTEM, GASOLINE, POWER TRAIN:DRIVELINE:DRIVESHAFT, SERVICE BRAKES, HYDRAULIC, TIRES:SIDEWALL, EQUIPMENT:ELECTRICAL
2004 VW TOUAREG WITH TIRE FAILURE AND KEY PROGRAMMING. CONSUMER STATES HE HAD TO REPLACE THE TIRES DUE TO A PUNCTURE IN ONE OF THE SIDEWALL TIRES. THE SECOND KEY RECEIVED NEEDED TO BE PROGRAMMED AND DEALER CHARGED HIM FOR PROGRAMMING. *KB THE CONSUMER STATED HE GETS LOW GAS MILEAGE. WHEN THE VEHICLE WAS RETURNED TO THE CONSUMER, THE TIRE MONITORING SYSTEM WOULD COME ON AND GO OFF REPEATEDLY. THE DRIVE SHAFT WAS REPLACED DUE TO A VIBRATION WHEN MAKING TURNS. THE FRONT BRAKES NEEDED TO BE REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208234November 8, 2007
FUEL SYSTEM, OTHER
2005 V W TOUREG STALLED MANY TIMES, WHILE MAKING A TURN AT INTERSECTIONS AT LOWER SPEEDS, ESPECIALLY WHEN I AM TRYING TO ACCELERATE IT STALLS OR HESITATES. I CAME VERY CLOSE TO GETTING KILLED AT LEAST 5 TIMES, I TOOK IT TO MY LOCAL DEALER TO CHECK THIS PROBLEM, BUT ALWAYS CAME OUT EMPTY. THEY SAY THEY HAVE FOUND NO PROBLEM. I THINK IT IS VERY SERIOUS PROBLEM, AND IT SHOULD BE ADDRESSED PROMPTLY BEFORE PEOPLE LOOSE THEIR LIVES. I HAVE TALKED TO OTHERS WHO ARE DRIVING THIS KIND OF VEHICLE; AT LEAST HALF OF THEM HAD THE SAME KIND OF PROBLEM, AND WERE GETTING NO HELP FROM THEIR DEALERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207948November 5, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE DRIVERS SIDE AIRBAG WILL ONLY WORK FOR 2 MONTHS AT ANY GIVEN TIME THEN STOPS WORKING. I PURCHASED THIS VEHICLE NEW. EVERY COUPLE OF MONTHS THE CENSOR THAT INDICATES THAT THE AIRBAG IS NOT WORKING COMES ON. I TAKE THE VEHICLE IN TO THE DEALER, THEY RESET THE CENSOR, THEY TELL ME MY AIRBAG IS FIXED, INSISTING THAT THIS TIME THEY HAVE IDENTIFIED AND CORRECTED THE PROBLEM. AND 2 MONTHS LATER THE CENSOR IS ON AGAIN INDICATING THE AIRBAG IS NOT WORKING. I THOUGHT THIS WAS SIMILAR TO THE CHECK ENGINE LIGHT, WHEN IT IS ON THE CAR STILL RUNS, WITH THE DEALERSHIP A 200 MILE TRIP, I WAS NOT IN ANY HURRY TO RUSH IN EVERY TIME THE LIGHT CAME ON. AFTER 2 YEARS OF THIS RECURRING PROBLEM THE DEALER SHIP TOLD ME THAT WHEN THAT CENSOR INDICATES THE AIRBAG IS NOT WORKING, THE AIRBAG IS TRULY NOT WORKING, AND IF MY VEHICLE WERE TO GET INTO A ACCIDENT THE AIRBAG WOULD NOT DEPLOY. THIS IS A VERY SERIOUS SAFETY ISSUE AND VW HAS BEEN VERY INSENSITIVE AND FRANKLY HARD TO DEAL WITH IN REGARDS TO THIS HORRENDOUS SAFETY ISSUE. WITH MY WARRANTY RUNNING OUT IN 5000 MILES AND THEY HAVE HAD MY CAR IN THE SHOP FOR 3 FULL WEEKS WORKING ON A FIX/REPAIR, AND ONCE AGAIN THEY HAVE COME TO ME AND SAID THAT IT IS FIXED, THEY WILL NOT EXTEND THE WARRANTY FOR THE AIRBAG. THE ONLY REASON THE COMPANY WILL NOT STAND BEHIND THEIR FIX IS THAT IT IS NOT FIXED AND THEY KNOW IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205718October 15, 2007
ELECTRICAL SYSTEM:WIRING, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
THE ESP LIGHT CAME ON STEADY AND THE LIGHTS AROUND THE DIFFERENTIAL SWITCH CAME ON FLASHING. THEN THE VEHICLE LOST ELECTRICAL POWER AND WOULD NOT START. I HAD IT TOWED INTO THE DEALER AND THE SERVICE PEOPLE INDICATED THERE WERE NUMEROUS RECALLS ON THIS VEHICLE THAT CAUSED THIS PROBLEM. I WAS NEVER NOTIFIED OF THESE RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201878September 4, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AFTER LESS THAN 27,000 MILES, THE DEALER STATED I NEEDED NEW ROTORS AND BRAKES ON MY TOUAREG AT A COST OF $800.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200811August 26, 2007
SUSPENSION:FRONT
MESSAGE READS "FAULT-RUNNING GEAR-SUSPENSION-WORKSHOP" SUBSEQUENT CHECK AT DEALERSHIP REVEALED A LEAK IN THE RIGHT FRONT AIR SPRING THAT NEEDS TOTAL REPLACEMENT. WE WERE ADVISED OF"NO SERVICE BULLETINS OR RECALLS" AND THE REPAIR IS AT OUR EXPENSE ($2445.00) SINCE WE WERE NEARLY 3,000 MILES OUT OF WARRANTY. THE VEHICLE HAS NEVER BEEN OFF ROAD, ALL MILE'S ARE HIGHWAY INCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199470August 13, 2007
STRUCTURE
I HAVE A BRAND NEW VOLKSWAGEN TOUAREG AND THE SEAT, STEERING WHEEL AND DASH INSTRUMENTS ARE TOTALLY MISALIGNED AND IT IS CAUSING BACK AND SHOULDER PAIN. I HAVE TRIED EVERYTHING TO WORK OUT WITH VOLKSWAGEN AND THEY BASICALLY TOLD ME TO TAKE A HIKE. VW SERVICE MANAGER OF 21 YEARS TOLD ME I AM NOT THE ONLY ONE THAT HAS COMPLAINED AND THAT HE THOUGHT A CASE RECENTLY WENT TO ARBITRATION. THIS IS MY 2ND V-10 TWIN TURBO DIESEL THAT I HAVE HAD IN 5 MOTHS BECAUSE MY FIRST ONE TURNED OUT TO BE A LEMON AND I CANT TELL YOU HOW DIFFICULT VW WAS TO TRY AND GET A NEW CAR... I AM CONCERNED ABOUT MY HEALTH AND THE OTHERS THAT MAY BE EXPERIENCING THE SAME THING AND THERE IS A SAFETY PROBLEM. WHILE DRIVING, I AM ALWAYS LEANING 2 INCHES TO THE LEFT AND IF I WAS TO GET INTO AND ACCIDENT, I KNOW THE AIRBAGS ARE NOT DESIGNED FOR PEOPLE LEANING OVER BUT FOR THOSE THAT ARE SITTING UP STRAIGHT... VW KNOWS THAT ALL THE TOUAREGS ARE LIKE THIS AND I HAVE EVEN HAD SALES PEOPLE FROM OTHER DEALERS TELL ME THEY HAVE HEARD SOME COMPLAINTS BUT ONCE AGAIN VW WILL DO NOTHING... THIS IS A $70,000 DOLLAR CAR AND I CAN HARDLY DRIVE IT. I AM FORCED TO RIGHT NOW BECAUSE I SOLE MY OTHER CAR TO GET THIS ONE BUT I DON'T KNOW HOW LONG I CAN CONTINUE. I SPEND 3 HOURS A DAY IN MY CAR AND MY BACK AND SHOULDER IS TWEAKED. I HAVE HAD 5 PEOPLE GET IN MY CAR AND THEY NOTICE IT RIGHT AWAY. THE STEERING WHEEL IS OFF CENTER TO THE LEFT BY OVER AN INCH AND WHEN YOU DRIVE TO AND FROM WORK, YOUR MISERABLE. HELP PLEASE, VW TOLD ME TO BEAT IT! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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