Volkswagen Jetta Complaints

10,351 consumer complaints on file.

#11427766August 4, 2021
ENGINE
The contact owns a 2012 Volkswagen Jetta. The contact stated that while driving at 15 mph, the vehicle made a clunking sound then loss motive power without warning. The crankshaft position sensor was illuminated. The vehicle was towed to the dealer and diagnosed with code P0016 - crankshaft position sensor fault. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and referred the contact to the NHTSA for assistance. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427401August 2, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
2013 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO MECHATRONIC ACCUMULATOR HOUSING SAFETY RECALL. THE CONSUMER STATED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE TRANSMISSION WAS PREVIOUSLY REPLACED IN DECEMBER 2019. THE MECHATRONIC ACCUMULATOR HOUSING WAS FAULTY CAUSING THE VEHICLE TO BECOME STUCK IN PARK. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427434August 2, 2021
EXTERIOR LIGHTING, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Im thinking electrical problems lights windshield wipers air locks windows locks dont work when you turn the car off lights dont go out! there is 6 recalls on this car i need to find out if they have been fixed. It was bought for my daughter and can not give it to her like this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427098July 30, 2021
SERVICE BRAKES
Abs module failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426513July 26, 2021
SERVICE BRAKES
The contact's friend owns a 2009 Volkswagen Jetta. The contact stated while his friend was driving 50 mph three days after purchasing the vehicle, the ABS, brake and ETC warning lights illuminated. The contact stated that his friend continued to drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that his friend was unable to start the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the battery needed to be replaced. The contact stated the vehicle was repaired; however, the warning lights remained illuminated. The dealer was made aware of the failure and informed the contact that the recall repair for NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) could not be completed on the vehicle until the issues indicated by the warning lights were repaired. The manufacturer was made aware of the failure and confirmed the assessment by the dealer. A case was opened. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426202July 23, 2021
ENGINE
I had a mass airflow sensor signal connection failure which caused morning of the second cylinder in a hole in the piston see you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426227July 23, 2021
SUSPENSION
Rear suspension springs needed to be replaced. Both were snapped in two pieces, one happened to be broken but held together (stacked top to bottom) as two separate pieces. Nothing occurred to the car to cause this. Car has approximately 90,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426011July 22, 2021
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
The contact owns a 2012 Volkswagen Jetta. The contact stated while turning into the parking lot at the residence, with a foot on the brake pedal, the contact was unaware that the vehicle was still in drive and turned off the vehicle. The contact stated that the vehicle rolled forward approximately 3-4 feet before the brake pedal was depressed and the vehicle was stopped. The vehicle was shifted into PARK and the contact restarted the vehicle and the vehicle operated as designed. The contact stated that a week later while at work, the vehicle failed to start-up. The vehicle remained at the contact’s place of employment. The contact reached out to a representative on at the Volkswagen website and was informed that the Vin was not under recall. The contact referenced NHTSA Campaign Number: 19V615000 (Electrical System, Steering) as a possible solution to the failure however, the Vin was not included. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425783July 21, 2021
POWER TRAIN
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 40-45 MPH, the transmission warning light illuminated, and the vehicle began to stall. The contact veered to the side of the roadway and restarted the vehicle. The contact stated that the failure reoccurred that same day while driving. The vehicle was taken to the dealer who diagnosed that the mechatronic was leaking out of the front seal causing loss of pressure build-up, and the transmission failure. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V866000 (Power Train) because the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The vehicle was repaired. The failure mileage was 107,000. Consumer asking for reimbursement for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425323July 18, 2021
UNKNOWN OR OTHER
Once I parked my 2019 VW Jetta, the dashboard had "YELLOW" triangle image. The error message displayed states: ONLY EXIT VEHICLE IN "P" POSITION. PLEASE SERVICE VEHICLE. I purchased this vehicle from Avis Rentals and Sales in 9/2020. I haven't had an issues with the vehicle and it didn't come with a service warranty. I entered my VIN and it states no recalls; however, I've checked and at some point there was a recall but it looks like my VIN was not entered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424933July 15, 2021
SUSPENSION
The contact owns a 2010 Volkswagen Jetta. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from underneath the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear passenger’s side coil spring had fractured. Additionally, the front passenger’s and driver’s side coil springs were also fractured. The vehicle was not yet repaired. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424379July 12, 2021
UNKNOWN OR OTHER
The vehicle turns off by itself while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424498July 12, 2021
HYBRID PROPULSION SYSTEM, POWER TRAIN
The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 30 mph, the vehicle loss motive power and stalled. The contact shifted the vehicle into PARK and restarted the vehicle however, while driving, the failure recurred. The hybrid system failure warning light was illuminated. The contact took the vehicle to a local dealer who inspected the vehicle and diagnosed the failure as the transmission and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423896July 8, 2021
FUEL/PROPULSION SYSTEM
I was driving 75 miles an hour on a major interstate and the car stopped accelerating while I was driving.(major safety issue) I was able to get to the side of the road and the car died and would not start again. The glow plug warning light started flashing as this was happening. I was able to get it towed to a repair shop or they told me the high-pressure fuel pump failed and that it was a catastrophic failure because there was metal from the pump through the whole fuel line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423977July 8, 2021
POWER TRAIN
I'm hoping you can help me. I have a 2013 Jetta Hybrid SE 1.4L auto pzev with 47,000 original miles. I'm the second owner and I purchased it with 19,000 original miles. I've never missed an oil change and always kept it up to date with maintenance. I was driving on the street and my check engine light came on, as I was making a turn at about 35 miles an hour my car acted like it kicked into neutral and when pressing the gas just revved the engine. I safely pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change. Had I not quickly reacted I could of caused a car accident injuring or killing myself or someone else. This is unbelievable that VW is not being held responsible for this. There is a recall for this exact problem Recall Number: 34J6 but for some reason it does no include my specific Jetta. How is that possible?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423741July 7, 2021
SUSPENSION
The spring in the back left suspension fell off/broke. We heard a loud clank on the highway and were able to slowly steer to a local mechanic. The back left of the car sunk over the wheel, he looked under and told us the issue. And in fact, the same thing happened when we first bought the car to the front left suspension and we were reimbursed by VW Van Nuys. VW Ventura replaced the front two suspension systems. VW Seaside currently has the car and will be replacing the back two suspension systems. We looked up the issue, and many other drivers with this make and model have had the suspension springs go out, a rare and dangerous issue. There were no warning messages prior to failure and if the spring had punctured the tire it could have caused an accident and risked lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423749July 7, 2021
POWER TRAIN
What component or system failed. Mechatronics unit on 2013 VW Hybrid SEL Premium. Available for inspection. Yes Safety. Driving the vehicle with a cold engine will cause a complete loss of power Reproduced by dealer or ISC. Somewhat. They've confirmed a loss of transmission pressure which is in line with Recall 34J6 in May/June 2021, but my specific VIN doesn't apply to the 34J6 recall. Due to VW, the dealership was unable to inform me exactly what was wrong with the transmission but only that it needed to be replaced at a cost of $7400. Campaign / Recall 38C4 was applied to the vehicle 04/25/20 @ 55,579 miles. Inspected by VW Dealership. Warning Lamps: "Error Hybrid system Contact Dealer now!" "Automatic transmission malfunction" Automatic transmission malfunction (flashing wrench symbol & selector symbol)" First noticed October 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423750July 7, 2021
SERVICE BRAKES
The brake vacuum pump is leaking oil. As this component is related to brakes, it is considered a safety component. The leak was confirmed by the local VW dealer and a cursory google search shows that this issue is common amongst this engine (across many models/years).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423523July 6, 2021
UNKNOWN OR OTHER
My car has started not letting me remove my key from the ignition i cannot turn off my car! I have seen mulitple complaints about this issue with these cars and i dont understand why theres not a recall for it I will have to pay $900 to get a new ignition switch and ignition lock for something that is a known issue!! I should not have to pay that when all these complaints have been made for the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423346July 3, 2021
ENGINE
Excessive oil consumption over a short period of time - inspected by auto mechanic and VW dealer - no leaks and no buring of oil noted. Loosing a quart over the period of one month after an oil change - warning light comes on but when you are alone on the highway at night you cant always pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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